This review is only about the bidding process provided by this company; (That is how far I got with…read morethem) Be careful about asking this company for a bid. They were the only local company (out of the 6 I contacted) that charged a fee for having someone come out, and I was not warned about this charge in advance. I was looking to get a water softener installed. I called multiple companies and each said they would need to inspect the situation before providing a quote. Based on those prior interactions, I expected the on-site bid to be free, which is why the service fee from this company caught me off guard. It was first mentioned when the technician was leaving. I live in Albuquerque and had already worked with several companies before them, so this felt outside the local norm. The technician was professional and knowledgeable, and the quote itself was on par with the more expensive options I received. They also offered multiple possible solutions, which I appreciated. Because of the surprise charge and the higher overall cost, I chose a different company. This review is only about the bidding process and communication around fees, not the quality of their technical work. After I left my original review, the company called and offered to refund the service fee, which I appreciate. I still think customers should be clearly informed about any charges both when the visit is scheduled and again when the technician arrives. This might sound like a high bar, but for a high-cost project, their competitors seem to handle this more transparently and free; Based on my interaction with their staff, I assume they are very capable. I'm leaving this review specifically to describe how their bidding process works, since that's an important part of the experience for expensive projects.

Incredibly professional and trustworthy. Santino and Trey were able to swap out our water heater in…read morea reasonable time, cleaned up, and were the kind of people you can feel comfortable having in your home. Santino explained all the changes and parts to me, I dont know much but the new water heater looks great, clean install. They were on time, no weird "sometime today" time frame and finished right as anticipated. As a mom of 4, I worry bringing people in the home, we had other quotes and not only was this the most reasonably priced - these were the people I felt most comfortable with. Win-win.

I just had the most amazing experience with Saul with Homerun plumbing heating and cooling…read more Because of the crazy winds we have been having, there has been some clanking and banging with my roof swamp cooler. I had no idea what was going on, but the noise of metal to metal clanking really had me concerned. So I called Homerun and explained my concern. Saul came out this afternoon, went up on the roof, despite the crazy wind we have been having, diagnosed what was going on and fixed the problem. I am so grateful for Saul's professionalism and quick response to my concerns. HomeRun has my continued loyalty because they are a great company, and I especially extend my appreciation to Saul. Thank you Saul. I truly appreciate you expertise and good heart. I will use Homerun for all my AC and heating needs. Thank you Saul. Wonderful job!!

Called them out to fix a running toilet. Aside from the price, which was really high in my…read moreopinion, they provided a good service. David, the tech, was very knowledgeable about a lot of things. Including that the city had to be called out to shut off the water valve at the street since it was rusted closed. Thankfully that didn't add to the price at all. I'm not really familiar with how plumbing is supposed to work today, but I certainly am not a fan of everyone charging a fee just to show up and look at your problem to give you a price. I think that practice is BS. But it seems like everyone is doing that now. Would I use them again? Sure. They got the job done quickly.

I live in an 80 year old house whose drain continually backed up. After calling many companies I…read morefound A1 Plumbing and Pumping. It turned out that my house shared a connection which was blocked to the city sewer. I and my neighbors were being forced to consider temporarily moving to a motel. A1 plumbing sent out plumbing tech Ernest, to attempt a clean out and troubleshoot. He was unable to do the clean out due to the severe obstruction and handed the job over the to the underground technical construction crew of John and Joe. They arrived with a backhoe and dug down to where the main pipe connected to the main sewer. All the pipes down there were severely corroded and plugged solid with roots. The only way to fix it was to dig it up, remove the roots (which had the density of a tree themselves) and change the style of piping so that future cleaning was feasible and more efficient. They accomplished this professionally and in time so that none of us had to leave our homes. I can't praise the whole team enough. In my humble opinion they are the best in Albuquerque for professionalism and Value.

We own a commercial kitchen and had a terribly clogged line from grease…read more Ernest showed up, took care of it right away. He wasn't feeling well, but gave us A+ service. We have used A-1 regularly, but they really stepped up for us this time. I give them a GOLD Medal, a Blue Ribbon, and FIVE stars! Thanks so much Ernest. You are a Super Star!

We installed a new HVAC system two years ago and neglected to do routine maintenance since then…read more(except cleaning the washable air handler filter infrequently). The two technicians showed up on time yesterday (promised 9-10 AM) after sending an "on our way" text). They recommended using the pleated filters instead of the blue fiberglass variety. He had a 20"x25" pleated filter in the truck that was a little long for our space. So, he took a pair of shears, chopped off just enough, and used the cardboard form cleared of material to put a border back on! Voila! Another service was cleaning the fins (?) on the outdoor compressor. After turning off the power outside, he used a hose to flush out the accumulated detritus in the unit. Our system is back to working great again! I had a chance to speak with one of the brother/owners, Paul, this evening, to share my feedback on the service call. Sounds like a very nice guy. I thanked him for their well-trained techs.

Our furnace stopped working. We called Duke City, and they were able to come out same day (on a…read moreThursday). Great. They diagnosed the issue within 30 minutes and were gone within the hour. Excellent. Unfortunately, they had to order the part, which wouldn't be in until Monday. Originally, the technician stated we'd pay expedited shipping on the part but they'd be out first thing Monday morning to get the part installed. I asked the tech before he left what was the price for everything. He verbally estimated $350-$375. He said the part was cheap and the labor would be the expensive part. I wasn't given the price in writing, showing the breakdown of the costs (this was my error, I should know better. They called us Friday evening to let us know they couldn't make it Monday as they were short on technicians. So after being quoted a price WITH expedited shipping, and to the fault of the company, we waited for install- we expected that original price to go down. They came that following Wednesday, and it was fixed within 30 minutes. (This is a total of roughly 2 hours of service, generously.) Total cost $374.06, after they were nice enough to give a 5% military discount. Again, an invoice wasn't provided. However, I paid, and they were on their way. My wife immediately pointed out the math didn't add up, 2 hours of service ($85 x 2 + $55 for a part = $225 plus tax). She called after the tech left to follow up regarding the charges. I received my invoice the next morning around 8:30, as follows: $195.00 for the part (hot surface igniter) $170.00 for labor (2 hours worth) Plus tax I began to do research, as the original quoted price for the part was roughly $55. (Companies in the area won't release parts prices or sell to the public, only contractors, so when I called myself, prices could not be provided. However, I found the price for the part online, ranging $49 to $58, which is not the wholesale price that contractors get.) My friend, who works for a local HVAC company, did a little research for me today. Here were the costs of the parts, as quoted by the 4 parts companies that they called - 1) $17 (the company Duke City got the part from - Johnstone Supply) 2) $13.76 3) $16.57 4) Same price as above, but plus shipping. Duke City charged me $195 for a $14-$17 part through their company. That is flat out robbery. I understand wanting to make a little extra profit. Business has to make money. But, even giving them the benefit of the doubt, and saying they spent $20 on the part, that's almost 10x the price of the actual part! My wife called Duke City and questioned Gloria, regarding the markup. She told my wife, "Well, that's the price that was quoted by the first technician that did the diagnostic. I don't know where the miscommunication happened." Upon further request of resolution (as an "oh well" is not sufficient, she was told one of the business owners would follow up by tomorrow morning). We will never do business with this company again. I will spread the word. Through social media, word of mouth, etc. UDPATE They sent me the invoice that they claim came from the parts company (Johnstone) and they broke it down as $88.60 for the part, and $99.55 for the freight/handling. Remember though, up above my friend clearly got a quote of $17 from the same company, for the same part. So something is up. Also, $99.55 for freight/handling?! They paid for what? Expedited shipping? Even though they knew they couldn't make it out until 3 days following their original promise of installation (Monday)? Give me a break. Not buying any of it. Regardless, if they gave me that price breakdown on the initial day of diagnoses, I would have turned it down. But, they didn't. They just verbally gave me the estimated cost of the whole project. Their verbal breakdown nowhere near matches the black and white invoice. Which, again, was 4 hours of service and a $55 part. At the end of the end of the day, yes- the original price matched. But Duke City changed their breakdown- now, our invoice shows TWO hours of service and FOUR times the original quoted price on the part (when, really the part is only $17, as verified by another local HVAC contractor). Now, my own opinion is that Duke City works with this company to inflate the prices of the parts that they sell. (We were also told by our friend, Johnstone will match a company's original quote to a client in an effort to support small businesses, regardless of what the actual price is.) This leads to return business for the parts company, and increased profits on behalf of Duke City for parts. (No wonder these parts companies won't release the price of the parts to the general public.) No matter the reasoning though, it's clear there is really something morally questionable about this company. Do business with them at the risk of your wallet. Imagine how many people they did this to before us?

A few weeks ago I had my heater go out for 2 days, during pretty cold temperatures…read more I called around my area to find a reasonable price to look at my heater issue. I called TLC and the representative who I talked to was friendly, courteous and informative. The price was reasonable. Within hours I was able to have someone come out and look at my heater issue. The heater problem was minor and just needed a new internal electrical igniter. In just a short time, it was fixed and working again. The guy who came who did the service was friendly and knowledgeable, and didn't mind all my questions as he was working. I was very happy with them and will be calling again if I need future services.

they located a leak, that wasnt there, and charged me, there was no water or mud in the hole,…read more then they said another leak over here, omg, yes i had a drip, they fixed it and charged me again, than they broke something at the meter, and charged me again, for there mistake, i tipped these guys 300.00 bucks, before i knew the facts, so i paid alot, for a drip, and there mistakes. and they lied about a leak i didnt have, charged me, cuz they dug a hole in the wrong spot. omg, i was taken again, wasnt the first time, maybe cuz im a disabled vet that they do this, oh ya i forgot, they sent out another person, and charged me, i think it was another 700 bucks, and that person didnt do anything, im lost here with this company,

A+ service from Kevin! Very courteous and professional. He came and quoted the repairs that were…read moreneeded and was contacted by the office to schedule appointment for repair. On day of repair he showed up when promised and kept me informed throughout the whole repair. He even completed it earlier than originally estimated. Would definitely recommend this local Los Lunas company. Thank you Ortega Plumbing.

Jonah was great and did the estimate for replacing a water heater and repairing the hose for the…read morewashing machine. The price was a bit excessive I think for $4000. This included replacing a 40 gallon water heater, repairing the inlet hose on the washer. and membership fee of checking the furnace and AC unit for a year. Jonah came to do the repairs on the day and times that he was expected. He was very professional and kind. He spent 6 1/2 hours on the repairs. He cleaned up and explained all of the fees. Overall, I'm very pleased with his service. Normally, I would five stars, but I think the price was a bit too much money.

Hired to install three new toilets in our house. Worked fast and efficiently, ultimately saving us…read morea ton of money by us providing the parts and the headache of install. Kelli and Kenny did a great job and stayed to our hourly quote.

Plumbing reapir to amin line…read more Left mud in drive way. Caused mud to go throughout house. They had to flush all fixtures and hot water heater. Took five days to do a one day job. Same pipe leaking again seven months later. Had another firm come repair if for one half the cost.

Had my Hot Water drained. Andreas was very professional & did a great job, was on time as well!!!…read moreWill definitely use again!!!

Honest. Dependable. Resonable price. Competent work. Those are all the things I want in a service…read moreprovider of any sort. I've had my share of some bad services in Albuquerque. Today, I needed a company to snake my drains. I called one place that wanted to give me a "quote" in 2 days time. So I called MY PLUMBER and was pleased to know that I could get SERVICE TODAY with an estimate that was within my budget. Andres arrived and not only snakes my ouside drains but also snaked my laundry drain in the garage. Same price. I was happy that the charges did not exceed the quote ~ and Andres received a very grateful tip from me too. They are my first call going forward for any plumbing needs.