Amazing customer service, quick response and amazing service. Technician (G. Suarez) showed on time and explained everything that needed to be done. read more

I am extremely disappointed with NCB Mechanical and would not recommend them based on my experience during the sale of my home. Because I live in California and the property is in Albuquerque, NCB Mechanical was given access to the home while I was out of state and unable to be present. I relied on them to perform the requested work professionally and to communicate accurately regarding the scope of the repair. I hired NCB Mechanical to complete a specific repair requested by the buyers following their home inspection: replacement of a corroded pipe associated with the water heater. The repair was completed, I paid the invoice, and provided proof of completion to the buyers. At no point was there any written requirement from the inspection report, repair request, or purchase contract requiring replacement of the water heater itself. During the repair visit, NCB Mechanical recommended replacing the water heater. I explained that I was contractually obligated to complete the repairs requested by the buyers and identified in the inspection response--nothing more and nothing less. The corroded pipe was repaired exactly as requested. What made this situation especially frustrating was the timing and the circumstances. As a courtesy, I allowed the buyers to move into the home 12 days before closing so they would not have to move twice after selling their own home. Despite that accommodation, less than 12 hours before closing, the buyers contacted NCB Mechanical directly rather than working through their real estate agent or the normal transaction process. The property had a continuous history of hot water service during seven years of tenant occupancy. No hot water concerns were identified in the inspection report, and no tenants had reported hot water problems prior to NCB Mechanical's visit. The only plumbing repair requested was replacement of the corroded pipe. After NCB Mechanical completed that work, a new dispute suddenly emerged regarding the water heater itself. Whether related or not, the timing raised obvious questions and created unnecessary stress immediately before closing. Several days after the repair had been completed and paid for, NCB Mechanical informed me that they had told the buyers I only wanted the "absolute minimum" done despite their recommendation for a new water heater. This completely mischaracterized the situation. I was not refusing a required repair. I was following the exact repair list agreed to by all parties in a legally binding real estate transaction. By making comments that suggested otherwise, NCB Mechanical created the impression that I was avoiding necessary work, which was simply not true. As a result, less than 24 hours before closing, I found myself defending my integrity and dealing with a completely unnecessary dispute over a $3,100 water heater replacement that was never required by the inspection report, the buyers' repair request, or the purchase contract. A contractor's role is to perform the requested work and communicate professionally. It is not their role to insert themselves into an active real estate transaction or make statements that can create conflict between buyers and sellers. Their comments caused significant stress, confusion, and unnecessary complications at a critical stage of the sale. While the requested repair was completed, their handling of the situation and their communication with the buyers were highly unprofessional. For that reason, I cannot recommend NCB Mechanical. read more

Jackson did a nice job. He replaced a drain hose on the first visit but the air gap leak continued. He returned the next morning to bypass the airgap. read more

The friendly and personable techs did a great job cleaning the pads, lubricating the bearings, tightening the belt, etc. The swamp cooler is working better than ever. Their price was a tad more reasonable than others. read more

They were the most responsive and friendly of all the companies I contacted. Daniel was on time, did the job quickly and conscientiously, and was very respectful of my property. He was such a nice, friendly guy. The price was very reasonable. I will be sure to add them to my contacts. Thank you! read more

We've had these guys out multiple times now, and I'm very happy with their work. We needed our heater ducting redone so that the shut off slat came out towards the door, not sideways hitting the water heater, had them redo the water line to our rooftop Evaporative cooler, and had them open up/change pads and close up the evaporative cooler multiple times now. Unless something changes, they're going to be our go-to for all of this stuff from here on out. read more

Quick response time. Very friendly staff. Installed a new motor for my swamp cooler but they had to return twice because the float wasn't correctly set. so 3 trips total to switch out the motor. a month later they had to replace the float- this only took 2 tries as the float apparently fell on its side. They came back as often as it took, but I would prefer the job be done right the first time. not sure I would recommend simply because it took multiple attempts both times I hired them. read more

The plumber (Dominic) who worked on our bathtub (replacing two old cartridges) was super-knowledgeable, honest, and communicative. Also, a lovely human. read more

NCB was the first to reply to my request of maintenance service on Tankless water heater . I received a quote from Brandon a appointment was scheduled. Brandon S and Ryan phoned me 15 minutes before arrival. They were very professional and right away did what needed to be done and explained to me what was being done . Payment is always credit card and they email your receipt . I will definitely call them in the future for annual maintenance for the tankless water heater and my heating and cooling system. read more

plugged sewer line Brandon called at 0730, said he could have tech at my house between 3-5pm, same day service. At 12:30pm Tyler called said he could be here in 10 minutes. Explained what he was going to do, very clean about it, careful of the surrounding area, cleaned everything when he finished. Fee was very reasonable with senior discount. Tyler and Brandon's service was outstanding, will always use them in the future. I had never had any contact with NCB prior to this day, but will always use them in the future, HIGHLY RECOMMENDED!! read more

I was impressed that NCB were so quick to come out. They also were the only mechanical plumbing contractor to give a free estimate. Will definitely use them again read more

Answered on Sunday, came out on Monday. Stupid problem but I really appreciate their getting here so quickly!

We had NCB Mechanical to get our swamp cooler set up in May. They were 4 hours late and they came to me with pictures of what they said was our swamp cooler. The pictures showed massive rust and a really bad looking unit. They told me it would be $6000 - $8000 to replace. I asked them to send me the pictures and they ghosted me for weeks. I disputed the charge with my bank and my bank asked them to send them them the photos and they ever did. The photos they said was our unit was not even our unit. My son and I went up on our roof and got it set up in 15 minutes and has been working great. Our unit was new in 2013 and is in great shape and needs no repairs. Our bank refunded our money. For anyone who hires this shoddy company, I suggest you get another quote. When we had it replaced it in 2013 it was $1200 including installation. BUYER BE WARE. GET ANOTHER QUOTE. read more

If I could have left a zero i would have. They advertise 24 hour EMERGENCY service but when you call they have no one available to do the service you are requesting. read more

Update on review: Brandon called me back and I can call him anytime to discuss my concerns. They did come out right away and checked but didn't see any leaks??? We are going to wait and see! Anyways, all employees of this company are great! I like each and every one of them. Still wished they would have sealed the crawlspace vents from making their holes but love my new air conditioning. Thankyou everyone for being patient and knowledgeable. read more

It was a very frustrating experience, primarily because of language barriers. I had already purchased a kitchen faucet to be installed. But they said directions were too complicated, so we finally agreed for them to purchase a different faucet locally to install. They did, and it works - but between their charges for labor, travel, and parts, it was a very expensive day. read more

Ryan and Caesar came out today to inspect my heating and cooling and to change out some intake vents. The guys were really nice, respectful and worked fast. They were upfront with pricing which I thought was fair. I really appreciated their professionalism and approach. I'm going to have them do any maintenance and repairs I need in the future. read more

Called this morning, toilet issue...we dropped a cleaning disc?..got stuck....gave a window of 1-3 p.m. Came at 11-11:30 due to being a head...Dominic came, by 12:23 work was completed...truly awesome!!! Just wonderful!!! read more

We have had several companies service our aging swamp cooler over the past few years; NCB Mechanical was by far the best. We were miserable last summer as the temperatures hit 100 degrees and higher, but this year we are perfectly comfortable thanks to the service done by NCB Mechanical. They got us on the schedule the day after we contacted them, the issue was quickly identified and resolved, and they even took care of some maintenance we hadn't known was needed (but obviously was!). Highly recommend. read more

Out of 5 businesses on Yelp, NCB was the best in every aspect. From the beginning, responding to this Yelp project (4/5 businesses did that) NCB had great communication. They gave me the lowest quote and stuck to it . (3/5 companies gave me a quote). They inspected the property before making a bid (2/5 companies saw my house). They arrived on the day agreed and called an hour before showing up. On site they answered all of my questions and skillfully worked through unexpected problems specific to my old house (1968). They cleaned up all of the mess from the work. Now I can't wait for the hot weather to try out our new evaporative cooler! read more

Our refrigerated air wasn't blowing cold air. We called on Tuesday afternoon and scheduled a Wednesday afternoon appointment. Brandon called to say he could come by earlier if that was convenient. Checked our system, replaced the one bad part, and were all done within an hour. Outstanding service, very professional, and certainly speedy. We'll be using them again. read more

​​I had never used Angie's List before and am very glad I did. I might not have found NCB Mechanical otherwise. This is a very professional and skilled company. I liked being given a very competitive price for my job upfront. My technician, Marcus, arrived on time, patiently answering all my questions about augering my sewer drain. He explained how he was assessing the flow of all my drains and that my main line didn't need to be snaked! He looked at another job I have, the many plumbing mistakes under my kitchen sink, that I will have NCB correct in the future. I highly recommend this company! read more

I had a serious issue with my tankless water heater and NCB came out the same day. Dominic was able to diagnose the problem and was on the phone with the company for at less 1/2 hour getting the correct replacement for my water heater. Luckily it was still under warranty. Dominic and Marcus were back two days later and had it installed. Marcus came back two days later because there was still air in the lines. Both guys were very professional an overall good guys. I highly recommend NCB for your plumbing needs read more

I called and was able to get an appointment to a furnace inspection and assistance turning on the furnace for the upcoming season - two technicians. arrived and said that my pump was weak and needed to be replaced but it would run slow. They were going to have the estimate to replace it and time by the afternoon. I have now made three follow up phone calls - each time it was another excuse, ----we have had to shut the system down -- So moving on to calling someone else . Lesson learned -- have them do what you need them to do all at once - you will never get a call back. read more

Fantastic company, excellent communication, value was excellent. I had a difficult time after the death of my six month old grandson and they worked with me through the whole thing. read more

Dominic and Carlos were absolutely professional, courteous, and knowledgeable! I will 100% use NCB Mechanical in the future! Thanks guys!!!!

Job well done by all! I called late afternoon and was scheduled for a visit the next morning. Received a call before arrival as promised and he was on time! Miguel arrived with a smile and a handshake. Quickly assessed, made repairs and recommendations for consideration. Not pushy or intimidating in any way. I will definitely use them again! Great job! read more

Had some wiring issues with my gas furnace. They came out immediately after I called them and had it fixed quick. Brandon was very nice and professional. I recommend. read more

Just had a great experience with NCB. Marcus Chavez came to service our tank-less hot water heater - he phoned ahead to make sure that we were expecting him, confirm the time of the appt. and arrived on the dot. He conducted a full system inspection and flush and was happy to explain what he was doing and what we should be on the lookout for in order to make sure that there were no expensive repairs down the road. The whole operation was very professional and reasonably priced. I would thoroughly recommend NCB and Marcus and we will definitely use them again in the future. read more

Called NCB mechanical after I had a problem with installation of a garbage disposal. There is a cross sink connection that was shorter on the original disposal that was not long enough for this one. After going to several supply stores couldn't find the parts I needed and besides that at my age I have a problem getting under the sink. NCB came out and Marcus did a great job. I will definitely use NCB for any additional plumbing and mechanical work I need. read more

Marcus came out on a Saturday and had our drain unclogged in an hour. He was great! Always recommend NCB mechanical.

Brendon and Miguel called before they came over. Both were warm, friendly, professional and knowledgeable. They removed old toilet and installed new one and made sure it met with my wife's approval in less than 2 hours. If I have plumbing problems I will use them again. read more

I knew what was wrong with my swamp cooler but the DIY thing isn't me, so I reached out thru ANGI and found NCB. Brandon with NCB reached out the next day and we scheduled an appointment. Miguel showed up on time which is always a plus. Within 15 minutes I had a quote which was very acceptable. Miguel had to leave and pick up the parts he needed for the repair. Between picking up the parts and installing them, Miguel may have taken an hour. Miguel is very good, efficient and quick. My cooler runs like a new one and may even be quieter than ever. Will definitely use them again when the need arises. read more

They were unable to drain and refill my hot water heater because it was too old and tech was afraid the water faucet valve would break and be too risky. He didn't charge me anything and I appreciate his honesty. I will definitely contact NCB if I need any plumbing work done in the future. read more

Had Brandon w NCB Mechanical out for a bid to put in new ac and heating unit. He was personable and professional. Chose NCB out of 6 bids. Scheduled me two weeks later and they arrived on time and had the new unit installed in day and a half. Very happy w the crew of 4. I would definitely recommend. read more

They were able to come out and give us a quote within a business day but when they installed the new heater, they installed it upside down and had to take it back out and return later in the day with additional gas line to make it work the correct way. They also did not install the new thermostat but instead gave it to my husband in the box and said our existing thermostat was the same so they didn't want to install the new one. Could have been more professional but we did appreciate how fast they were able to schedule us and replace the heater. read more