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    Southwest Airlines

    4.3 (6 reviews)
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    Direct Air

    Direct Air

    1.0(14 reviews)
    2.9 mi

    Direct Air is a private airline that flies a few select vacation destinations from a handful of…read moresmall airports is less vacationy areas. One of those airports (Worcester) is conveniently close to where I live and one of the destinations is a place I fly to often to visit friends and family (West Palm Beach), and since flights are Thursday evenings out and Sunday evenings back, direct, and affordable, why wouldn't I choose this airline? So I conspired with my best friend's husband months in advance for the only weekend that worked for both of us and hatched a secret plan to visit her and their new baby. I wrangled up my Florida friends for a grand surprise and booked a round trip convenient flight for a price I could actually afford. Life was so very very grand. Until I got the voice-mail. Something had "changed" with my flight, please call... And then I called. Flight cancelled. It's in TWO WEEKS. Cancelled. No other flights. They could get me on a flight a few weeks away or I could have a refund. Now, of course, it's too late to get any affordable flights anywhere else (yes I've looked) and what I can afford are flights with many many transfers, which is not doable for a weekend. The rep at Direct Air was unsympathetic, unwilling to do anything else to try and help me, and kind of rude. She seemed annoyed that I had the gall to be upset. Days later I still haven't seen my refund and when I called I was told they're working on it. How long does it take to process a credit card transaction? They should have done that immediately on the phone. Direct Air is too good to be true. Don't take the risk unless you can afford to shell out big bucks to make alternate plans at the last minute. Just... don't.

    One star for literally getting me to and fro in one piece. I don't know why I bothered with this…read morecompany. First: One person to check in the ENTIRE airplane? Are you kidding me? Second : having the TSA rummage through our luggage on BOTH flights? Really? Not to mention they literally broke a mug and placed it back in the luggage as well as sliced our phone charger cord (LOL?) Literally, you get what you pay for. File under : First World Problems.

    Southwest Airlines - airlines - Updated May 2026

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