Ray Jr. and his Dad Ray Sr. have always been very friendly and helpful to me when it comes to…read moretropical fish and aquarium supplies.

This is my local pet store that I try to frequent instead of going to a box store. The owner is so…read morenice and we always get to chatting. I come and visit his shop birds all the time and talk to them and they even have a trick that they always show me! It's always a pleasant experience coming in here. He has good feeders for our snakes and has a good selection of fish usually too. There are tons of birds for sale as well. The prices are all pretty good here and there are plenty of common supplies.

It's a shame that this location has gone downhill recently. They have been out of large crickets…read morethe last 3/4 times I've stopped there. It doesn't seem like they have gotten their ordering under control. The fish tanks are almost always under treatment. They do try with the reptiles but many are not in proper enclosures. The employees are very nice here for the most part but everything else needs work. I've started going to the PSP in Blasdell instead because they don't have any of these issues.

Made an APPOINTMENT to get my dog groomed. It normally takes 2 hours. Today it took 4.5 hours…read morebecause I found out that when people "walk in" and drop off their pets, they get priority. So they were stopping my dogs grooming to groom walk ins. Then I was told for an extra $15 I could get express uninterrupted service. WHATS THE POINT OF AN APPOINTMENT?!? Not going back. So don't bother making an appointment, just walk in and drop your pet off, you'll get priority.

bad!!!!!!!!! the fish are not token care of well!!! why do i see dead fish every time i go there…read moreare they dead!!!! i am so disgusted by there cages!!! and they need to take care of the beta fish!! where is their space to swim? and where's the proper filtering.

this location is very clean, and the animals seem fine, actually, every animal BUT the fish are…read morefine. every time i go there i see MULTIPLE dead fish floating in the tank, it was truly disgusting and horrific. plus I don't like how you fellas contain. your beta fish, they constantly look depressed, no proper filtering, and not enough swimming space.

My boyfriend and I decided to stop on a rainy day, on our way back from a 5k in Dunkirk, NY…read more We've both driven by here several times and never stopped. From the outside, you think small pet shop...but wait till you step inside... I believe theirs a total of 5 to 6 different roons to explore. On to the store, theres a section for pet food, gift shop, tortoises, birds, reptiles, fish, a store cat, cat for adoption, hermit crabs . If I lived out near the store, and had pets this would be my pet shop to frequent. Excellent customer service, very helpful staff that kept check in on us. My boyfriend ended up buying one of there fun signs in the gift shop area. I forgot to take pictures...

I walked into this store being talked about under the breath of the blonde employee at this store…read morefor a return. She had terrible customer service and was extremely difficult to encounter during my visit. One of the owners told us we could do a full return and ended up blowing off the employees to a phone call to confirm he said that when we drove over an hour to do so. Every other employee was friendly and welcoming during our experiences at this location, but we will not be back due to the lack of communication and service of the owners, and the blonde employee we sadly had to encountered today. Very disgusting to be treated that way for over a total of $600 purchase.

Very knowledgeable. Ask for jeff. His parents ran the original store so he grew up with all that…read morelife expierience.

waited For a week for a a special request have my tank set up . bugged him all day for this pet…read morefor my children tells wait a hr then come. We walk in and he sold it to another person. when he knew we were coming he said give me a hour. terrible business my kids are heart broken and now have they have a empty tank in their bedroom . SHAME on you . Hope you don't sleep tonight.

Clyde's is my go-to for bird seed, dog food, and bags of soil. Their prices are great and they…read moreoffer a fantastic buy 12 get 1 free program on Canadie dog food. The customer service is wonderful. They have adoptable cats through Ten Lives Club at the front of the store.

I really love to support local business and this is my go-to place for raw dog food (Shout out to…read moreDoggone Raw for the excellent food!). The store is close to home and has an easy location to get in and out. Their pet selection is pretty good and they've got a nice spread of gardening supplies as well. There's even a friendly dog who roams the place on occasion, looking for a pat on the head and a "good boy." He's my favorite employee. Not that there's anything wrong with the rest of them most of the time. Most of the time, things are "okay." Not great, not awful; okay. The line moves fast enough. They have what I need. The person who checks me out at the cash register asks the standard questions. The problem is, I have something to compare this to. Before buying our pet food from Clyde's, I used to get it from a place in Tonawanda where the people were over the top friendly and inquisitive. I get it; Clyde's can be super busy with a lot of people coming through. They don't focus on dog food and have a variety of customers with differing needs. I don't expect them to remember my name like Treats Unleashed always did. Also at the previous place, they kept my credit card on file, which made it so much easier when trying to handle three ten-pound buckets of frozen raw dog food. Not having to pull my credit card out made it a ton easier. (I also get that it's probably a lot safer for me for them to NOT store my credit card on file.) They offered to carry it out for me because while I am pretty strong, it's super awkward to carry three of these thin-handled buckets to my car when I've got arms the length of a baby T-Rex. For some dog food brands, customers get a discount. I don't know what those brands are or what the parameters are (tenth bag free? fifth bag free? $5 off two bags? No idea!). I do not get a discount for the food I buy and when I inquired about it, I was stared at like I had a third eye and told, "We don't do that." Treats Unleashed offered a discount for this brand and I don't know if it was a store policy or a brand policy, but I thought it was a fair question. Our first visit to Clyde's when we moved to Hamburg was super-positive. Everyone was really friendly and knowledgeable. We got a lot of help from one of the employees when picking out a probiotic for our dog. I do see that same worker there from time to time, but she is usually not on the cash register when I am there. I have seen a few newer workers (or people I hadn't ever run into before) on my last few visits, so maybe that has something to do with the less-friendly experiences. I overheard one worker tell a customer, "Please don't leave your things on the counter and walk away. We have grocery carts if you need them." Okay, that was helpful information, but there are nicer ways to say that and the tone was not friendly. Like I said, though, they have what we need and there's never been a reason to NOT go, but I definitely see room for a little improvement.

I truly love this pet store. They partner with local animal shelters--including Ten Lives…read moreClub--which is actually how I ended up adopting my tuxedo kitten, Wasabi. Becoming a member means you'll be flooded with coupons and daily deals, and I love the app because I never pay full price and can easily keep track of the best offers. In-store pickup is simple, and checkout is always fast. I also really enjoy their weekday Yappy Hour--it's a great opportunity to get your dog's nails trimmed at a great price. Highly recommend!

Stopped in to pick up a Betta fish. I was asked if i had a 5 gallon tank when i said no i was told…read moreshe could not sell me the Betta fish and recommended me to go on facebook market place to find some 5 gallon tanks.

Excellent service with very pleasant staff! The store is a little pricey, but the selection is…read moregood if you are looking for more holistic items. The self dog wash in the back is awesome and reasonable!

From the owner: What sets Healthy Pet Superstore apart from other pet stores is our dedication to customer service…read more Our associates are friendly and happy to assist you in every way we can, from picking out the right natural food for your pet, to helping you to fit a harness on your squirmy puppy! Our associates participate in on-going training and know a lot about natural pet food. Does your pet have food allergies or food sensitivities? No problem our team can help you with any pet-related problem you come to us with.

I love dogs. And have had one for much of my life. Right now I only have "loaner dogs" - dogs…read morethat come vacation with me while their primary family goes on their own vacation. Sometimes I stop in at pet stores to see if any of the dogs in my life need a new toy. This store is connected to the SPCA and other local shelters. They carry all sorts of dog and cat treats, toys and more. Easy parking.

From the owner: What sets Healthy Pet Superstore apart from other pet stores is our dedication to customer service…read more Our associates are friendly and happy to assist you in every way we can, from picking out the right natural food for your pet, to helping you to fit a harness on your squirmy puppy! Our associates participate in on-going training and know a lot about natural pet food. Does your pet have food allergies or food sensitivities? No problem our team can help you with any pet-related problem you come to us with.