My boyfriend and I decided to stop on a rainy day, on our way back from a 5k in Dunkirk, NY…read more We've both driven by here several times and never stopped. From the outside, you think small pet shop...but wait till you step inside... I believe theirs a total of 5 to 6 different roons to explore. On to the store, theres a section for pet food, gift shop, tortoises, birds, reptiles, fish, a store cat, cat for adoption, hermit crabs . If I lived out near the store, and had pets this would be my pet shop to frequent. Excellent customer service, very helpful staff that kept check in on us. My boyfriend ended up buying one of there fun signs in the gift shop area. I forgot to take pictures...

I walked into this store being talked about under the breath of the blonde employee at this store…read morefor a return. She had terrible customer service and was extremely difficult to encounter during my visit. One of the owners told us we could do a full return and ended up blowing off the employees to a phone call to confirm he said that when we drove over an hour to do so. Every other employee was friendly and welcoming during our experiences at this location, but we will not be back due to the lack of communication and service of the owners, and the blonde employee we sadly had to encountered today. Very disgusting to be treated that way for over a total of $600 purchase.

They were knowledgeable. I appreciated their advice. Will go back to the Fish place to purchase…read moremore fish . It's also a nice place just to check out and see the variety of fish they sell .

My wife and I have been going here for years. The entire staff is very knowledgeable and friendly.read more

Clyde's is my go-to for bird seed, dog food, and bags of soil. Their prices are great and they…read moreoffer a fantastic buy 12 get 1 free program on Canadie dog food. The customer service is wonderful. They have adoptable cats through Ten Lives Club at the front of the store.

I really love to support local business and this is my go-to place for raw dog food (Shout out to…read moreDoggone Raw for the excellent food!). The store is close to home and has an easy location to get in and out. Their pet selection is pretty good and they've got a nice spread of gardening supplies as well. There's even a friendly dog who roams the place on occasion, looking for a pat on the head and a "good boy." He's my favorite employee. Not that there's anything wrong with the rest of them most of the time. Most of the time, things are "okay." Not great, not awful; okay. The line moves fast enough. They have what I need. The person who checks me out at the cash register asks the standard questions. The problem is, I have something to compare this to. Before buying our pet food from Clyde's, I used to get it from a place in Tonawanda where the people were over the top friendly and inquisitive. I get it; Clyde's can be super busy with a lot of people coming through. They don't focus on dog food and have a variety of customers with differing needs. I don't expect them to remember my name like Treats Unleashed always did. Also at the previous place, they kept my credit card on file, which made it so much easier when trying to handle three ten-pound buckets of frozen raw dog food. Not having to pull my credit card out made it a ton easier. (I also get that it's probably a lot safer for me for them to NOT store my credit card on file.) They offered to carry it out for me because while I am pretty strong, it's super awkward to carry three of these thin-handled buckets to my car when I've got arms the length of a baby T-Rex. For some dog food brands, customers get a discount. I don't know what those brands are or what the parameters are (tenth bag free? fifth bag free? $5 off two bags? No idea!). I do not get a discount for the food I buy and when I inquired about it, I was stared at like I had a third eye and told, "We don't do that." Treats Unleashed offered a discount for this brand and I don't know if it was a store policy or a brand policy, but I thought it was a fair question. Our first visit to Clyde's when we moved to Hamburg was super-positive. Everyone was really friendly and knowledgeable. We got a lot of help from one of the employees when picking out a probiotic for our dog. I do see that same worker there from time to time, but she is usually not on the cash register when I am there. I have seen a few newer workers (or people I hadn't ever run into before) on my last few visits, so maybe that has something to do with the less-friendly experiences. I overheard one worker tell a customer, "Please don't leave your things on the counter and walk away. We have grocery carts if you need them." Okay, that was helpful information, but there are nicer ways to say that and the tone was not friendly. Like I said, though, they have what we need and there's never been a reason to NOT go, but I definitely see room for a little improvement.

I'm just getting back in the hobby after 27 year sabbatical.. Joe and Annette were very helpful and…read morealso very knowledgeable.. this place is great.. I can't wait to get set up and I feel very safe with the two knowledgeable owners helping me get back into the hobby.. great selection of fish and corals... they really care about what they sell and they will answer any question you have even if you just stop by.... People support your local owned. businesses

Rude employees, poor customer service. Dog that doesn't stop barking (if you're going to have your…read moredog in a store, make sure it is trained and not like it is going to attack people coming in the door.) Small overpriced selection. Was more interested in watching me like I'm going to steal a fish and try to walk out with it? Save your time and money and go elsewhere. I can see why the place is a ghost town with absolutely no customers, the customer service is nonexistent so of course customers wouldn't exist.

Good place to get anemone. I came here Sunday morning. The…read morestore is small. They have some tanks with healthy coral, salted water fish and fresh water fish and plants. Price is in normal range. They have a huge tank of anemone and price is really good. Staffs are friendly and helpful. The store has a bit of fishy smell.

So my boyfriend had purchased a fish believed to be a honey gourami but was sold the wrong fish and…read morewhen returned there was no refund and they said that they don't sell those fish anymore anyway and still took the fish to "put it in the back."

This place is a dream for pet owners with anxious dogs when it comes to bathing. Their stalls are…read moreall individual so you don't need to share the area with another owner/dog - and has a gate to let your dog go off leash and be totally comfortable. These stalls are always clean, and the staff are so nice and helpful. Randomly found this place years ago, and it's my fave spot when it's time for a grooming day - plus they make their own treats and birthday cakes!

I love Treats Unleashed! It's the only place we get our cat litter, primarily because they run an…read moreawesome deal for it. Buy 7 bags get 1 free! We also get canned wet food from here too, and they carry all the brands our kitties love!! This place has everything you need for a cat, but it really goes above and beyond for dogs! There's a dog wash, dog cookies, and just a lot more for dogs in general. Their prices are on par (at least for what we buy) with other local pet stores, but I love that they're locally owned! Service here is also fantastic too. I recommend checking them out if you haven't already.

Fish sold to me had parasites [took months for me to notice] but all survived after only one dose…read moreof medications. Overall high quality and it is my fault for not quarantining the fish and medicating them before even adding them to the tank.

fish sold to me were sick and all fish in my tank died. my niece bought a bearded dragon that died…read morefrom a virus. owner said nothing he would do to refund money. don't shop there they sell sick animals

Local pet store with tons of pet toys, clothes, treats, food, chews and accessories. High quality…read moreproducts and the staff is trained on everything they sell. It's nice that they have a good selection of toys and treats for little dogs as well as larger ones. A great store on the Elmwood strip.

Was walking by and thought, what the heck. I'll stop by and see if they have a small toy or…read moresomething for my dog. They did. They have several things. It's a pretty packed store. Top to bottom and even on the floor. The right side is mostly for dogs and you'll see other items for rodents and snakes. And on the left side in a semi separated room, you'll see mostly cat and birds stuff. There's a cat roaming around there. I am allergic and so I was scratching and my eyes were itchy. I didn't know why until I saw the cat walking around. The owner / person working that day was a bit too salesy. I was already going to buy something but I almost changed my mind with all the upselling. The prices were pretty good (compared to my home state of California where I was visiting from) so I decided to get it anyways. They have cleaning supplies, food, beds, bandanas and more. It's local so it gets a bonus in my opinion since I always try to support local. 4 stars because prices were cheap compared to where I'm from but probably a 3 star store. So I'll give it a 3.