1. PetSmart

0

East Aurora, NY

Cancel

Open app

Search

PetSmart

3.6 (11 reviews)
Open • 9:00 am - 8:00 pm
Updated a few days ago

Services - PetSmart

Private dog training

Bath and groom only

PetSmart Photos

From this Business

You might also consider

Recommended Reviews - PetSmart

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

I have tried for an hour to call and say how amazing Sarah was with my senior rottie! she unbelievably fantastic

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Alan P.
120
4
0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

This team did a great job of grooming my fur baby. He looked great and smelled great for the holiday!

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - PetSmart

Aurora Pet Hospital - Jerry enjoying sniffing around while he waits to be seen.

Aurora Pet Hospital

(22 reviews)

I have two indoor cats so we do not go to the vet often. Typically, our experience isn't great…read morebecause we go in for one issue and the veterinarian comes at us with a laundry list of things we need to do for our cat, in a very cold tone, which is overwhelming. That was NOT our experience here. Everyone was so welcoming and nice. The veterinarian was very pleasant to deal with providing options for our cat focusing on the reasons we came in. I am so glad we found this place and hope to call it our forever vet when our fur babies are in need of a visit.

For several years now, I have entrusted my pets to this veterinary clinic, and I refuse to go…read moreanywhere else. Like many pet owners, I've experienced other veterinary offices where it felt more about the money than the well-being of the animal. That is absolutely not the case here. This is the first veterinary clinic I chose to stay with because they genuinely care, not only about your pet, but also about you and your family. From the moment you walk through the door, you are greeted with a smile, kindness, and respect. The staff treats every client with dignity, and more importantly, they treat every animal as if it were their own. You can feel their compassion, their professionalism, and their heart in everything they do. It is rare to find a team that balances exceptional medical care with such sincere compassion and understanding. Their priority is clearly the health, comfort, and happiness of your pet, not your wallet. I wholeheartedly recommend this veterinary clinic to anyone and everyone. In fact, I would recommend them even to my worst enemy, that's how strongly I believe in the care they provide. Kudos to every single member of this incredible team. Thank you for caring, for having heart, and for making such a meaningful difference in the lives of the animals and families you serve.

Dog Days of Buffalo

Dog Days of Buffalo

(52 reviews)

Black Rock

We have been coming to Dog Days of Buffalo for various reasons for a while now. They have an…read moreamazing facility! It's clean and fresh smelling with the best doggie day carers around. When you enter, there are two big screen TVs so you can see your pet on one of them. Our Maisie had a blast going to "school" for half-days when it was winter and she needed to run around more than in our house. When we would pick her up, they'd announce, "I need Teeny Maisie from Small Dogs" and we could see all the small dogs run for the exit with JUST Maisie being brought to us! The dogs are SO SO happy. And a GOOD dog is a TIRED dog. We had Janelle for a couple of training classes, and she knows her stuff. We got excellent training and tips from Janelle - she was authoritarian and organized, and gave individual attention as needed. Highly recommend! Lastly, yes, there's more, we have had wonderful grooming done at DDB. Always a great job on grooming, very happy. This is a great business and we will continue to support them.

I am extremely disappointed and upset with my experience at this grooming facility. After what…read morehappened to my dog, I will never bring her back, and I strongly encourage other pet owners to thoroughly check their pets after every grooming appointment. My dog was groomed by Carly on Saturday, 9/19/26. During the grooming, the hair between my dog's toes was cut, and her skin was clipped in at least two areas. The attached picture clearly shows the injuries and blood. What is even more upsetting than the accident itself is how the situation was handled afterward. Accidents can happen, and I am a very understanding person. What I expect, however, is honesty, accountability, and communication. I was not informed that my dog's skin had been cut. Had Carly or the staff told me immediately, I could have started treating the affected areas much sooner. Instead, I had to email the clinic on Sunday 9/20/26 evening to request an appointment with the veterinarian because I was concerned about the injuries. I was advised to apply ointment until she could be seen. Unfortunately, the earliest appointment I could get with the actual veterinarian was 10/5/26. My dog was able to go in and see a technician on 9/21/26 for other services, but I still had to wait to have the veterinarian properly evaluate the injuries. I also contacted Chelsie, the store manager, about what happened. Rather than receiving an apology and accountability, I felt that she was defensive and more focused on defending her staff. I was also told that my dog's allergies were to blame. Regardless of whether my dog has allergies, that does not explain away the fact that her skin was visibly clipped and bleeding. If my dog's skin was accidentally cut during grooming, I should have been informed immediately. Unfortunately, this was not my first frustrating experience with this location. We had just moved to Buffalo from Derby and brought our dog there for her first appointment on 8/1/26. At that appointment, I asked to schedule her next grooming six weeks later. Leo, the staff member I dealt with on 8/1, told me that he scheduled her for 9/12/26. When we expected to bring her in, my dog was not on the schedule. I was then given the impression that someone else had forgotten to put her appointment on the calendar, even though Leo was the person who had scheduled it with me. As a result, we had to wait another week and didn't get her back on the schedule until 9/19/26. After everything that has happened, the lack of accountability and communication has completely destroyed my trust in this business. The grooming accident itself could have been an unfortunate mistake. The way it was handled is what I find unacceptable. If Carly accidentally clipped my dog's skin, I should have been told the same day. Instead, I discovered the injury afterward and had to take the initiative to contact the clinic myself. I will never take my dog back to this location. I strongly recommend that every pet owner carefully inspect their dog's entire body--including between the toes--after leaving any grooming facility. Do not assume that you will be informed if something goes wrong. My dog's safety and well-being come first, and based on my experience, I no longer have confidence in this facility.

PetSmart - pet_training - Updated November 2026

Loading...
Loading...
Loading...