My 9 month old Labradoodle's daycare, Kindermutt, is closing, so I'm in the business for a new daycare. A Joyful Dog was recommended by our current daycare, so I visited their website and felt like this daycare could work. I called to schedule an evaluation and was told evaluations are only done during certain days of the week during a limited window. I made my appointment for a Monday at 9:30 am, knowing I would have to take a day off work.
On the day of the evaluation, I brought my puppy to the daycare. Upon entering, I noticed how tiny, unkempt, and seemingly dirty the front end of the daycare appeared to be. There were two dogs in a small pen with a few beds right next to the front door. The front end looked a bit run down, had a strong odor compared to other day cares I've visited, and overall, had seen better days. The day care attendant (who may have been the owner) noticed my dog was a bit nervous coming in, but gave her some treats. She asked if my dog came from Kindermutt, and when I said yes, she said they've had a few dogs from Kindermutt come in for evaluations and "things didn't work out." I thought this comment was a bit odd and off-putting--it certainly didn't make me feel welcomed or like my dog was wanted here. Nothing else was asked about my dog's socialization or play style. The attendant briefly explained the evaluation process, and I allowed my pup to be taken back for the evaluation. Another attendant offered me to move closer to watch the camera. By moving closer to the tv screen, I saw more of what I believed was the office end of the facility, where another dog was laying down, and again was somewhat put off by the messiness of the back office. I watched on camera as my dog was taken back, and introduced to one or two dogs in a small pen. After a few short moments, she was taken to the larger pen with maybe 8-10 dogs. On the camera, it was difficult for me to tell what was going on, but my pup's tail was wagging, as were others, and I did notice her start to try to play with others. I noticed one or two attendants in the frame, and they would occasionally spray dogs with a spray bottle if they were "out of line." I believe this was supposed to be a 15-20 minute evaluation, but my pup was brought back to me within less than 10 minutes of being taken back.
The attendant told me that my dog was very "overwhelmed" by the other dogs, and had an "inappropriate and rude" play style with the other dogs. She said my pup also "bared her teeth" and therefore, "this was not a good match."
I found this analysis interesting due to the fact that the attendant herself realized my pup was a bit nervous. Clearly, my dog needed a bit more TLC being introduced to the other dogs but wasn't given that at A Joyful Dog. I want a daycare that is willing to go the extra mile and provide my dog with the individualized care she needs. If a doggie daycare/boarding business can't provide that care in daycare, I surely won't trust their ability to provide that care in a boarding situation. If you have a puppy or a young dog, I wouldn't recommend A Joyful Dog, as it seems that they don't want to provide that care and/or directly supervise the play of young pups who are learning. Perhaps they don't have the staffing or they just allow a larger number of dogs in their daycare and don't have the manpower to manage. In any event, it seemed like the attendant already had her mind made up prior to the evaluation starting; for whatever reason, my pup was denied and I'm glad it didn't work out because I would not have felt comfortable leaving her there.
That same day, my pup was accepted at Dog Days of Buffalo (which is much cleaner) and was told she did not exhibit any rude or inappropriate play behaviors. read more