David Watts at Southside Rental went above and beyond while meeting all needs with kindness, respect, and knowledge of the rental process. David answered all of my questions with ease, ensured availability if issues were to arise, and did so in the most utmost professional manner. I'm grateful for good business and equally appreciative of wonderful customer service. David Watts deserves recognition for his outstanding work ethic and commitment to securing lifelong customer relationships. read more

This place is one of the circles of hell. I have been through them multiple times and they have no concept of organization or holding reservations. My first time renting, they willingly sent me on the road with a trailer with NO LIGHTS. FOR THE NIGHT. One of my other times I saw my van I had reserved a month before given to two walk-in customers in front of me, and then was told that their incompetence "wasn't their fault." Not only do they fail to meet the mark with all of the above categories, but refuse to accept responsibility for their mistakes. Avoid at all costs, just rent something from a department store cause they won't screw you over like these clowns will. read more

I definitely did not anticipate reviewing Southside Rental when I booked a UHaul through them, but received such good service I have to say something. We had a couple of hiccups with the trailer (all on our side as my trailer hitch turned out to be defective). They were quick to come out and help troubleshoot, recommended two repair places, and then were flexible when we had to rebook - no hassle at all. Customer service and care was on point and I will definitely consider them for any rental needs in the future - they have a ton of stuff! read more

I reserved a small open trailer, with a ramp, at Less Stress Rentals in Ellettsville, IN. When I arrived to pick it up, they told me that I had to pick up the trailer at Southside Rentals, about ten miles away. When I arrived at South Side Rentals, they hooked up an open trailer without a ramp. This was an important error as I am recovering from surgery and not allowed to lift over 30 lbs. I had planned to wheel the heavy exercise equipment up and down the ramp, but, instead, at the last minute, I had to find assistance to lift the equipment weighing over 200 lbs. into and out of the trailer. I will not use Less Stress or Southside Rentals in the future! James T. read more

We've rented Uhauls from these guys 3 times. Their customer service is on point: friendly, polite and helpful. We've never any issues after dropping off the trucks- they've always been honest about mileage and gas. I would highly recommend them! read more

Terrible service, after a long day of moving they refused to take our rental, even though we had made a reservation. Not only that, the u haul in Schererville did not have the unit that we reserved. We ended up with a oversized trailer that was fishtailing all over I 65. read more

Fast reliable service! Highly serviceable equipment. Well maintained. Great price! Best in town. Will definitely return to this awesome Bloomington business! read more

PLEASE AVOID SOUTHSIDE RENTAL!! They incorrectly marked the fuel level on the truck, and tried to charge me $50 for 9 miles worth of gas. They have you sign off on the fuel level and all paperwork before you even see the truck. The 17 foot truck had 215,000+ miles, steered badly with lots of play and horrible alignment, and beeped madly when you started it. Also it was explained that the key was lost, so they recut one by hand, so it sometimes took some working to turn. I had to withdraw the key about 1/8th inch to put the pins in the correct position. Also the truck chugged and sputtered when accelerating or driving at any pace faster than a geriatric buick driver on a Sunday morning without their glasses. All that said, I took no points away for the condition of the truck, as I understand that trucks get old, and was more than happy to put up with its many quirks. However, I noticed on pulling out of the lot that the fuel level was at 3/4 tank instead of 7/8 as marked and promised in store. Thankfully I noticed pulling out of the lot that the level wasn't as marked, and took multiple pictures of gauges before travelling even 1 mile. I also contacted Southside rental, who assured me that it would be no problem, just bring the pictures when returning the truck in the morning. The move went well, albeit long and with much cleaning, when we unloaded the last few boxes and had my girlfriend drive back to return the truck while I continued to move boxes around. Knowing that it might be an issue, I had her get 1.4 gallons of gas and a receipt. Southside assured her that their would be no extra charges, both before and after she presented the receipt and pictures, and broke into tears explaining the whole situation, a combination of situational stress, moving stress, and lack of sleep. Less than an hour later, I look over the contract receipt emailed to me from Uhaul, and see that the mileage is correct at 9 miles total, but that I have been charged $19.50 for "EZ Fuel Sales", as well as $30.00 for "Fuel Fill-Up Service Fee". $49.50 worth of fuel and fuel charges for 9 miles travelled! Avoid Southside rental, who have showcased predatory practices, gross incompetence, and outright lies over a simple moving rental. To Uhaul's credit, I contacted the customer support line by phone, and the agent was extremely friendly, caring, and helpful. After sending her multiple pictures and the gas receipt, she was quick to issue a refund of the fuel charges and make things right. Uhaul as a whole has been nothing but good to me, despite Southside Rental's best efforts. read more

Please ignore the Bob Review. I'm John Stackhouse and I have used Southside Rental for as many years as I can remember. I have rented U-Haul Trucks and Trailers, Power Equipment, Flat Trailers, Ditch Diggers, Trenchers and just about everything else they have. I noticed this crappy review today as I was looking up their number as I have another last minute need. I am sure like always they will take great care of me. As for renting U-Haul Trucks, if the information was incorrect Bob should have verified it and gone into the office where I guarantee they would have fixed the problem. read more

1) I was told to wait outside and the truck would be brought down to me. After 20 minutes I had to find someone and was told that they had forgotten about me. 2) My rented appliance dolly was not loaded in the truck, and I had to return to the store to pick it up. Between the extra trip the extra wait time because the employees forgot they had a customer, my rental period was cut an hour short. 3) I was told right then that the extra miles to come back and get my dolly would be adjusted so I wouldn't have to pay for them. I was later told by customer service that because the guy didn't write it down that it didn't count for anything. I also was on the hook for the extra gas for the extra trip. Bottom line: If you go to Southside Rental in Bloomington, IN, be sure you get any offer they make on paper. They will lie through their teeth to get you out of their store and then stick it to you after you leave. Don't trust them to keep their word. But seriously, don't go to Southside Rental in Bloomington, IN. 4) I forgot to refuel before returning; my mistake. I was very grateful to receive a call telling me I could come in the next morning and refuel it myself so they wouldn't have to charge me fees and inflated prices. Then they went ahead and did it themselves that day anyway, totally violating the offer that we agreed to. This also overdrew my account which caused other problems I won't mention here. 5) He then had the gall to tell me he was doing me a favor because the extra rental charges to "keep" the truck long enough to refuel it myself would have been more expensive. When I pointed out that he never said anything about needing to extend my rental period on the phone, his response was "Well, I don't really remember the phone call." Yet he still wouldn't honor the offer he made, despite admitting he didn't even remember what he said. 6) According to the mileage and fuel level information on record, I was charged for nearly double my actual miles, and nearly triple my actual fuel consumption. I suppose this was my mistake for trusting people to do their jobs correctly and to honor what they say. I should have been a hardass and insisted that they write everything down and redraw contracts to reflect what they were telling me. Silly me for having a shred of faith in humanity. Again: Don't trust them to honor what they tell you. Make sure it is on paper and in the system before they leave your sight so they don't "forget" and screw you over. 7) Customer service initially told me they would issue a refund, but it never came through. Every time I've called since then I have been given typical pass-the-buck BS and no one is willing to offer any information why. I have called repeatedly and keep getting told a manager will call me back within 24 hours, but that has never happened either. 8) I was issued a gift certificate as a consolation, but that equates to a pile of nothing because I will never give U-Haul my business again. I am now trying to sell it for less than face value, but no one seems interested. Thanks for pretending to set the situation right, but I can't apply it to my overdraft fee or anything that actually matters. They may as well have tossed a handful of confetti at me. 9) This was the eleventh time I have rented a truck from U-Haul over the years, even when their prices are usually higher than competitors. But after this experience with Southside Rental in Bloomington and the people at U-Haul customer service in Arizona who tacitly encourage their sneaky, reneging, sleazeball salespeople's actions, your company will never receive my business again. read more

I rented equipment from here last year with no problems. The equipment worked fine and I returned it with no problems. I called again today to rent more equipment. They did not rent the equipment I need, but the salesperson gave me other options that might work, along with the price. read more

I rented a weed eater to get my overgrown lawn under control. It was an affordable $20 for 4 hours. The staff members were friendly. The one man even gave me a tutorial about how to work the weed eater, replace the cutting cord, and fill it with gas! I'd recommend this place for such rental needs. read more