A place of home peace and protection, wonderful , good service, Thank you! To the staff especially,…read moreArnulfo Adam's service very really appreciated. With a lots of responsibility.thank you!

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Very nice gated apartments great office people and great view everything near and the apartments…read morehave washer and dryer unit inside a plus and elevators!

Save your money -- this place is not worth the price…read more The rent continues to increase while the quality of living continues to go downhill. On top of the already expensive rent, there are constant extra fees that make it feel like the only priority is squeezing more money out of residents. This property is owned by a large management company that seems to care more about profits than the people who actually live here. Parking is one of the biggest issues. There are frequent break-ins reported in the parking structure, yet residents are expected to pay even more for parking. Finding a spot is nearly impossible unless you pay for an additional reserved space. Meanwhile, the towing company is constantly patrolling, and cars are quickly towed if you don't follow the confusing parking rules. It feels less like resident convenience and more like another way to collect money. Security is also a major concern. You need a fob for almost everything, but somehow that does not stop random people from getting into the building. Packages are constantly being stolen, and residents are left dealing with the consequences. The security measures seem more like an inconvenience for paying residents rather than an actual solution. The trash rooms are consistently filthy and often left in unacceptable conditions. The parking structure is another issue -- people speed through it, creating a dangerous environment for pedestrians and other drivers. What's also concerning is that many negative reviews seem to disappear over time, which makes it difficult for potential residents to get an honest picture of what living here is actually like. For the amount of money residents pay, you would expect better management, safer conditions, and a property that actually feels cared for. Unfortunately, this place feels like another example of a large company prioritizing revenue over resident satisfaction. Aka the new account made is the Gabriel apartments

Office staff Maria and salesperson were friendly and helpful. They accommodated a tour even without…read morean appointment.

Maintenence requests get fulfilled fast and thoroughly here. Never a need to call twice about the…read moresame issue once Raymond completes the order. I had an annual review scheduled yesterday (7/23/26), of which Raymond conducted professionally and respectfully (always wearing shoe coverings inside). I mentioned to him that I'd like to have the shower head looked at and to replace it with one I'd purchased. The next day (today), Raymond completed the request and filled the order. I appreciate that he takes the time to make sure my family and I feel well-informed and taken care of. Plus, he caringly shares quick fix-it tips or brief, uplifting stories about his parents or family; that adds an irreplaceable personal touch to the work. Making it feel like family, rather than just tenants. That's a special aspect in retaining residents/ business... rare to find thesedays!

our dryer went out...put a work order..the issue was resolved the same day!..I give that two…read more up!!..Thankyou maitenence team..Excellant work.!!

I wanted to update my review for The Crossings of Chino Hills. They have made improvements and…read moreaddressed issues from the past, which I appreciate. Loren at the leasing office has been especially helpful she listens to concerns and works with you to resolve them. Overall, a much better experience. Thank you Loren

Only good thing about this place is the property manager and quick repair requests. Almost got…read moretowed because my parking pass was covered by my wind visor slightly. The tenants that live here with children and insufferable!!!!!! I lived in unit 316 and directly across the hall is a man with a dog that barks nonstop. He never takes it outside to go to the bathroom. Overpriced!

I've had a great experience living at Helix Apartments so far. The apartments are spacious,…read morecomfortable, and come at a very reasonable price, which is hard to find these days. The community here is friendly and welcoming, which really makes a difference. A special mention to Jessica Echeverria, the Property Manager--she's been amazing! Always helpful, responsive, and truly cares about the residents. There's still a bit of room for improvement, especially when it comes to cleaning and maintaining the some of the area in the building.

I would not recommend Monterey Station Apartments. My experience living here has been extremely…read morefrustrating. Management has been unresponsive to ongoing concerns, including excessive noise, security issues, cleanliness problems, and maintenance requests. The property frequently experiences disturbances late at night, making it difficult to enjoy any peace and quiet in your own home. Common areas are often not maintained to an acceptable standard, and issues such as pet waste, pests, and unpleasant odors have been recurring problems. There have also been concerns regarding safety and security around the property, yet meaningful action often seems delayed or nonexistent. Residents are expected to continue paying high rent while dealing with conditions that do not reflect the price being charged. Communication from management can be inconsistent, and getting updates or resolutions to reported issues often requires repeated follow-up. Overall, the lack of accountability and attention to resident concerns has made living here a disappointing experience. I expected a much higher standard of living and customer service. Unfortunately, Monterey Station Apartments has fallen far short of those expectations.

Besides the roaches and trash this place is unsafe dangerous/derelict. Without fail, every time the…read morebuilding entrance doors are fixed, they are dismantled. Absolutely anyone and everyone has access to our complex. At the same time, people who do not live here hover around our entrances looking for drugs, doing drugs, using our power outlets ( all tenants pay electricity collectively), and walking through the hallways. You think this could be solved with security cameras-- rewind the footage, see who it is, report it. However, WE ALL have a good feeling that these cameras are broken/busted/fake. Tenants have gone to management and to our surprise, a crime happened in a blind spot or damn, the camera magically wasn't on at that moment. Our security officers are overwhelmed, maintenance is tirelessly working on keeping up with the things that fall apart here, and the front office girl are cute but far from intimidating any one... The list goes on. Do us all a favor and live somewhere else for your own safety and health.

Went to grab coffee at the La Verne Village coffee spot and decided to walk in the leasing office…read moreto check out their apartment pricing. The leasing office is luxurious. I spoke to the office staff which was very nice and courteous! They were all super friendly! I am not looking to move right away but am definitely going to come back when I'm ready!

I recently moved from La Verne Village and accidentally sent a package to my old address. DENISE…read morewent above and beyond to help me. She contacted the residents to give them a heads up, got my package and made sure I could pick it up. I wish Denise was in the office during my 9 year residency!!! Easy to talk to and took good care of me. As for living there for so long the maintenance staff was always helpful and efficient. But through the years things started to decline. The computers were down, fire pit never working, spa dirty or not working, and the over all aesthetic. If you live near building K The dumpster is ALWAYS overflowing due to the restaurant waste. Trash would be piled on the ground and smell. Not the best way to start the day especially because rent is not cheap. 5 stars Denise 5 stars maintenance 0 stars for upkeep and cleanliness of the grounds.

I moved into The Artisan at Claremont earlier this week, and I have to admit, I was incredibly…read morenervous after reading many of the Yelp reviews. Before arriving, I reached out to Bryon, the Maintenance Supervisor, and shared my concerns. He truly went above and beyond to make sure I felt safe, supported, and comfortable throughout the move-in process. I also want to recognize Irene from Southridge Apartments (the sister property), who handled my lease application and move-in. She was incredibly kind, reassuring, and made what could have been a stressful experience feel seamless. Danelle, the new Property Manager, has also been amazing. She's been boots on the ground from day one, whether it was being so personable during my walkthrough, responding promptly to my phone calls, or making sure residents feel heard and supported. As an extra precaution, which I do at all places I have newly moved into, I thoroughly cleaned my apartment in addition to the professional cleaning completed by the property. I did this to carefully inspect and ensure that there were no pre-existing infestations or issues, and thankfully, I have not encountered any rodents or roaches. I know I've only been here for a few days, so I can't speak to the long-term experience yet. However, for anyone considering The Artisan at Claremont, I encourage you to keep an open mind and form your own opinion. So far, my experience has been significantly better than what I expected after reading online reviews, and I truly hope that continues. The units on this property are older, but the complex has undergone significant renovation to modernize the units. I will give credit where credit is due; the staff I've worked with have been exceptional, and they deserve recognition for the effort they've put into making this transition a positive one.

We lived at The Artisan for 7 years in two different apartments. Our first apartment (2018-2023)…read morewas the second building in from Indian Hill and was not yet renovated, but great. We were very happy there. During one particularly rainy season the ceiling leaked over the stairs but the roof was quickly repaired and it never happened again. In May 2023 we moved to a larger 4 bedroom in the building just west of the pool. We regretted this move almost immediately. In the new apartment we experienced a roach infestation and rats in the walls. Rats could be seen running around the property during the day and at night. There were also rats eating the walls inside our garage. On top of this, giant horse flies were entering our home from the attic space through a light fixture. Water pooled inside our dryer when not in use because it shared a vent with another unit next to us. Nothing could be done to fix this. It took hours and a lot of electricity to dry a single load. We experienced two major floods in our kitchen from a burst pipe almost one year apart from each other. The first was over a holiday weekend and no one responded to our plumbing emergency for hours. The remodeled new cabinetry had to be cut out and replaced and holes cut out of the wall under the sink to access very old pipes. Cardboard was placed inside to block the hole until it was repaired, however at least one rat (that we saw) managed to get into our apartment during this timeframe. The AC didn't work at all upstairs during the summer and our kids were miserable. The last thing I will mention is that the water bill was astronomically high every month. It's my opinion that there must have been leaks all over the property that renters became responsible for since all property water usage was divided between residents. Parking was limited. Once we got home from work we stayed home for the evening otherwise we would usually lose our parking space. There's no overnight parking in the city of Claremont. The property itself was quiet and peaceful. Generally safe. It's a nice place to live if you have a dog. The landscaping was always attractive and pool well maintained. The surrounding neighborhood is nice to walk in. "Luxury Apartments" definitely didn't describe our experience the last two years of living there, especially for the steep price.

My mother lived in Claremont Park for 2 1/2 years, and it was a godsend for us. This property is…read morequiet, extremely clean and well-maintained. George, the property manager, does an amazing job and is incredibly responsive and kind. Alfaro, the maintenance manager, was also very responsive, and all maintenance concerns were addressed with minutes of them receiving it. It is close to the village of Claremont and has nice pathways throughout. I would recommend these apartments to anyone.

I have been a satisfied resident at Claremont Park since 2020. Our building supervisor George and…read moremaintenance manager Alfaro are very responsive, friendly and competent.

It's been about a month since moving in and I've got to say, it's been absolutely wonderful. It's a…read morepretty quiet place and the people I've met have been very friendly. They also maintain the landscaping very often. The beautiful part about living here is that everything is within walking distance. Stater Bros has been almost a weekly visit and being able to walk to Regal Edwards in less than 5 minutes is awesome. There's also a few gyms in the area as well as a Target down the way. If you're feeling hungry and do not want to cook, there are a few restaurants you can check out. Down the street is Old Town La Verne with nice shops and even more restaurants. I think the best part of this place is how great Erik's help was when my significant other and I moved in. He made it absolutely easy and left a great impression on how living here would be. He was helpful, kind and personable which eased our minds as we made the transition from our last apartment to this awesome place. He made sure to answer our concerns quickly and always asked if there was anything else to make our stay much more comfortable. You know how great a place will be when management goes above and beyond. We are excited and looking forward to our stay here. This place is great!

Very helpful manager name Eric. He made sure I was taken care of and did whatever he could do to…read morehelp. Super great place and quiet and nice. Super star management here. This place is amazing!!!