The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Poor communication after I sent in all my info and did not call me back when I tried to get hold of…read morethe leasing office. And led me on for a couple of weeks saying my application was great.

Very nice gated apartments great office people and great view everything near and the apartments…read morehave washer and dryer unit inside a plus and elevators!

We got approved, paid our fees, and rearranged our lives around this place. We sent plenty of…read moreemails throughout the process and got zero responses, so we called to make sure everything was on track. That's when they told us, almost a week before our move in date, that the current tenant decided to stay. They weren't even going to reach out. We had to find out ourselves. No apology, no accountability, no respect for prospective tenants. Find somewhere that actually has their act together.​​​​​​​​​​​​​​​​

Raymond (the maintenance technician) showed up with professionalism, thoughtfulness, and friendly…read moreservice. He went above and beyond to make sure he accomplished each request efficiently and accurately. He also took time to invite me to understand exactly what he completed and how things should get done. Plus, I'm a clean freak, and he respected my home by wearing shoe covers... without me even asking! As well as clean appearance overall. His whole presence commanded respect. I appreciate Raymond's service, and hope he receives the good recognition he deserves.

I have living in this community for many years, the environment is really good, the staff here are…read morevery nice, especially Raymond Verrette, who is always helpful and doing the request very fast.

The Crossings is an amazing place to live. Hands down I love living here. No complaints except that…read moresome people don't pick their dogs crap up in the dog park. You can leave the hood but you can't take the hood out of some people unfortunately. But overall this is a great place to live. Super clean and spacious apartments. 1,2, and 3 bedrooms. Huge dog park, kids playground, legit gym (not just a few treadmills but a solid gym setup), in unit washer and dryers, business center with tables and games for public or private use if you want to rent it for a party, big pool and jacuzzi, food trucks that visit, and great staff that run the property. Everyone in the office is super professional and available to answer questions and address concerns. They are also very good at communicating upcoming events and address concerns in the community. And the office lobby always has snacks and drinks to come grab while they are open. I'm all about quiet! Especially as much as I work and always on the go. I prioritize my sleep. So I love my 3rd floor unit. 3rd floor is always quietest. I got PTSD from my last apartment living on the 1st floor. When it comes to apartment living it really does depend on who your neighbors are, above and below and next door. I have the fortune of living next to people that are quiet and low key. I visited one of my friend's apartment last night in a different building. She has a two bedroom and I was like dang. Super nice. Made me a little envious haha. I have a one bedroom and it's perfect size for me and my dogs (2 Malitpoos) but her two bedroom was legit. Her rent is obviously more expensive than mine but still reasonable for the amount of space and how nice it is. The only drawback here is that there is not a lot of guest parking here. Very limited parking if you have guests over that stay the night. But this is a very fair priced complex with great amenities and services. They do pick up your trash from in front of your porch most nights of the week. And they also have ring cams that come with every unit free of charge! Super great for security and if you get a lot of packages delivered and any end up missing. Can always check the camera. But I haven't heard of any packages ever going missing since I've lived here. The people that live here at The Crossings are cool, chill and mind their business. I've gotten to know a good amount of my neighbors and they are the best people. We get together and have dinners at the pool, roast s'more's in front of the fireplace and talk for hours, chill in the jacuzzi, or hang in the dog park with all our dogs. Great community and place to live!

For the most part, I really like living here, but I just wish that they would be more strict. Per…read morethe lease, there should never be excessive noise and because I live so close to the pool, people are always blasting their music so loudly that I can literally feel my unit vibrating. Issues will also only get resolved, depending on who you speak to at the office. It's also sometimes really difficult to get anyone to answer the phone. Jacuzzi is constantly broken, and they swear that the pool is heated, but it is freezing even in 95° weather. People are always smoking, even though it's supposed to be a non-smoking property. I've seen residents jumping the gate instead of using their pool... Just things like that, but I feel really cheapen the overall experience of living here. The property itself is beautiful and the amenities are great, especially the huge dog park and the complimentary drinks and snacks you can get from the office during business hours. Also, their gym is the nicest gym I've ever seen at any complex. They also do fun little things like free smores kits during the winter. The best part of living here for sure is the modern property and the people that live here!

I've had a great experience living at Helix Apartments so far. The apartments are spacious,…read morecomfortable, and come at a very reasonable price, which is hard to find these days. The community here is friendly and welcoming, which really makes a difference. A special mention to Jessica Echeverria, the Property Manager--she's been amazing! Always helpful, responsive, and truly cares about the residents. There's still a bit of room for improvement, especially when it comes to cleaning and maintaining the some of the area in the building.

Heavy Roach issue, seriosuly, not worth it. Imagine waking up having to kill five because they are…read moreright there under your bed, and then you kill another five as you go to microwave your food. if ur going to western dont live in this hell hole, laundry machines always broken and u have to pay double, ppl are slow to respond, phone is never picked up, study rooms are trashed, there are police cars aLLL the time.

We have new management and haven't been able to pay our rent for two months, today i checked the…read morepayment app and to my surprise, our rent is a whole $80 more expensive now! when they surprised us with new management, they put in the letter that our lease would not change, so i'm confused as to why i'm having to pay nearly $100 more, especially since we no longer get the trash pick up service (which we had to pay an additional fee for). in my original review i touched on how these apartments can be good for younger crowds, but with the prices going up quite literally every month, i don't know if i can still say the same. i also don't like how our new management doesn't keep us updated via email anymore, before, we would get updates on anything going on. they put in new gates and a fence, which is fine except the fence is never closed so it's pointless. i still enjoy living here, love the washer and dryer etc. but i don't like where things are headed with our new management.

There's no accountability in this building homeless come in and out like they pay rent here. It's…read morenot safe for families or anyone that rents. Security trouser best to secure, but they only have one security on site for two buildings. there's crackhead coming in and out of the building we reported it to management and management doesn't care they don't do anything about it. It really sucks Living here they break into your cars it very unsafe They should rename these apartments to Project Monterey Station Apartments

Josh and the office ladies were very nice and caring. We appreciate you all very much beautiful…read moreapartments and great view nice place to live everything near by shopping centers and much more!

I recently moved from La Verne Village and accidentally sent a package to my old address. DENISE…read morewent above and beyond to help me. She contacted the residents to give them a heads up, got my package and made sure I could pick it up. I wish Denise was in the office during my 9 year residency!!! Easy to talk to and took good care of me. As for living there for so long the maintenance staff was always helpful and efficient. But through the years things started to decline. The computers were down, fire pit never working, spa dirty or not working, and the over all aesthetic. If you live near building K The dumpster is ALWAYS overflowing due to the restaurant waste. Trash would be piled on the ground and smell. Not the best way to start the day especially because rent is not cheap. 5 stars Denise 5 stars maintenance 0 stars for upkeep and cleanliness of the grounds.

Been living here for 7 years now and I have to say Ricky is by far the best manager weve had. He's…read moreknowledgeable and willing to go out of the way when situations arise. Our air conditioner went out and he got a handle on it and had it fixed with 24 hours. I can't say enough great things about the customer service and the timely manner in which he replys to any emails or service request.

Called in to make an appointment to tour an apartment and the leasing office attendant said he was…read moregoing out to lunch so 2:45 would be the earliest. We arrived at about 2:20, and waited outside for the attendant to come back. By 3:20 still no one was there. We left and called back about 10 mins later to see if we can catch them before we left the area. He said he was at a meeting, was not accommodating at all, poor attitude on the phone, and said he was with a customer and had to wait another 20 minutes if we wanted help. Really disappointed because we were highly interested in the complex and this situation just really turned us off.

My mother lived in Claremont Park for 2 1/2 years, and it was a godsend for us. This property is…read morequiet, extremely clean and well-maintained. George, the property manager, does an amazing job and is incredibly responsive and kind. Alfaro, the maintenance manager, was also very responsive, and all maintenance concerns were addressed with minutes of them receiving it. It is close to the village of Claremont and has nice pathways throughout. I would recommend these apartments to anyone.

I have lived at this community for several years now, and am so thankful for management! Any issues…read moreare quickly addressed, and it is still a quiet and lovely community- Highly recommend!

It's been about a month since moving in and I've got to say, it's been absolutely wonderful. It's a…read morepretty quiet place and the people I've met have been very friendly. They also maintain the landscaping very often. The beautiful part about living here is that everything is within walking distance. Stater Bros has been almost a weekly visit and being able to walk to Regal Edwards in less than 5 minutes is awesome. There's also a few gyms in the area as well as a Target down the way. If you're feeling hungry and do not want to cook, there are a few restaurants you can check out. Down the street is Old Town La Verne with nice shops and even more restaurants. I think the best part of this place is how great Erik's help was when my significant other and I moved in. He made it absolutely easy and left a great impression on how living here would be. He was helpful, kind and personable which eased our minds as we made the transition from our last apartment to this awesome place. He made sure to answer our concerns quickly and always asked if there was anything else to make our stay much more comfortable. You know how great a place will be when management goes above and beyond. We are excited and looking forward to our stay here. This place is great!

Very helpful manager name Eric. He made sure I was taken care of and did whatever he could do to…read morehelp. Super great place and quiet and nice. Super star management here. This place is amazing!!!