Raymond (the maintenance technician) showed up with professionalism, thoughtfulness, and friendly service. He went above and beyond to make sure he accomplished each request efficiently and accurately. He also took time to invite me to understand exactly what he completed and how things should get done. Plus, I'm a clean freak, and he respected my home by wearing shoe covers... without me even asking! As well as clean appearance overall. His whole presence commanded respect. I appreciate Raymond's service, and hope he receives the good recognition he deserves. read more

I have living in this community for many years, the environment is really good, the staff here are very nice, especially Raymond Verrette, who is always helpful and doing the request very fast. read more

Long over due review , I was experiencing some issues pertaining to my rent cafe app & gate remote . The issue was starting to become worrisome because the 1st was approaching quickly . I got into contact with teresa and she literally went above and beyond to put my worrying at ease and get me a gate remote that instant! , she has a friendly & warm personality with a great personal connection! Essex is very lucky to have such a kind individual on their team! read more

The maintenance staff here led by Ray is beyond amazing! Ray always takes care of people and always exceeds my expectations! I've been living here for about 5 years and have never had an issue with the team here. We are lucky to have someone like Ray! read more

Very helpful staff and responsive maintenance (Teresa and Raymond). Area and unit is accomodating. Would love to continue living here as long as rent doesn't jump too high. read more

Cars and mailboxes are CONSTANTLY getting broken into. Rats in lower units, ant infestations are never ending. The only thing this complex has going for it is the maintenance team. Extremely outdated for the price they charge. read more

Location, Location, Location! Super Duper of living places! Emerald Pointe Apartment Complex is truly a fantastic place to live! After searching many apartment communities, I confidently say that Emerald Pointe is the best. The environment is top-rated, the neighborhood is peaceful, and it feels like a resort. The location is incredibly convenient--just across the street are places like H-Mart, a gym, AAA, Chase Bank, and various delicious restaurants. I'm delighted to live here, thanks largely to the fantastic management team: Sarah, Marcus, Rayment, Teresa, Tiffany, Jack, and many others. Whenever I submit a maintenance request, I receive a response within 24 hours. For example, I emailed the team about an HVAC issue. Sarah called me back within an hour to identify the problem, and she and Rayment quickly fixed it--thank you both! Another time, on May 8, 2025, I accidentally locked myself out of my apartment. I called the management office, and Jack immediately answered and contacted Marcus, who arrived in under 30 minutes to help. I'm very grateful for their fast and friendly assistance. I hope Emerald Pointe's top management sees this message and recognizes the excellent team they have running the property. Thank you all for maintaining such a high quality of life here. I'll revisit this review in a few months to provide an update! read more

I love the staff here, they go above and beyond, absolutely love Jay! This is literally the best place I've ever resided, it's pristine here, and very peaceful, which I need. There's nothing that goes wrong but small little things if you put in a work order in the morning they will definitely be there the same day. I absolutely love Raymond, he's awesome, but all of the maintenance crew is awesome as well. I'm just so so happy here. The staff the maintenance crew are so kind. In very accommodating. I hope I never have to move LOL read more

We've been leaving at this apartment for 3 yrs and we have had nothing but good excellent experience dealing with our head maintenance guy Raymond. he is very professional, kind, friendly and very knowledgeable. We wanted to thank you for your hard work. He is an asset to the company. Thank you! read more

We lived at the Emerald Pointe Apartments for two years (Oct 23'-Oct 25'). We would like to highlight the fact the maintenance team is one of the most amazing things about this property. Very responsive, respectful, and most importantly timely. The apartments themselves were built in 1989 and their age does show in a few areas (a lot of the balconies and exterior wood are dry rotted, and stucco has cracked across some walls). For reference we lived in a 1B1B on the second floor. Based on our experience the units are dated for their price range. In 2023 apartments were going for $2,250, in 2024 they increased to $2,380 and finally in 2025 rent increases, at least in our case, was proposed at $2,570 base rent price upon renewal. While apartments in SoCal are expensive there are plenty of other options in the immediate area that offer newer apartments with better amenities at a lower price. Ultimately this was the motivating factor for us to end our time at Emerald Pointe. Pros: - If you have a dog there are plenty of grassy areas around the property. - Maintenance team (Raymond specifically) are amazing - It's a relatively quiet community and surrounding area - H-mart and restaurants literally across the street -Our apartment had new appliances (fridge, stove, microwave, and dishwasher) all were fantastic Cons: - Value of apartment vs. Price of Rent (13.7% rate increase over a two year period is deplorable) - Safety (about 6 cars were broken into earlier this year) The property management team never publicly addressed or acknowledged the incident. - Interior of apartments are dated (baseboard, windows, bathtub, sink are in desperate need of full replacement) -This place is so energy inefficient it's insane. In the summer you will pay well over $150 a month in electricity because the front door and windows have such bad drafts. -Roaches and spiders literally everywhere outside (yes sometimes they come up from the drains :( - $275 cleaning fee upon move out. Property management acknowledge that no mater the condition of the apartment this will be charged. We did provide evidence of our cleaning prior to leaving (they did knock off 50% of the cost). We understand the need for a deep clean for "move-in ready cleanliness" but they'd be better off telling residents at move in, that their deposit WILL be used for a mandatory cleaning fee of $275 dollars AND could be charged more for excessive damage or unclean conditions. Had we been told this upon move in we wouldn't have pushed back so hard or wouldn't have spent energy deep cleaning the apartment in an effort to get the full deposit back. With all of that being said, the property management team were very responsive and respectful when we pushed back on the cleaning fee. As noted the did offer a good faith discount due to our history of payment. In conclusion, would I live here again? Probably yes, but not at the current price they are charging. They should explore month to month options or longer leases beyond 1yr and I think more tenants would stick around. However at the end of the day, this is what you get when corporations own apartments and create a market of competition within an industry short supplied. TLDR: This place is good but not great, and quite dated. Maintenance is fantastic. Price is too high compared to other apartments in the surrounding areas. Property management is responsive and respectful. Overall recommendation look around before signing a lease here. read more

Huge plus about this complex is they're pet friendly and have many areas with grass. As an animal rescue advocate, it makes me very happy and appreciative when apartments allow this. Pet-friendly housing helps keep dogs from being taken to the shelter (many in so-cal being high-kill shelters) simply due to families not being able to afford a pet-friendly home (issue that's getting worse as the economy gets worse). The only downside is there are clearly residents who don't clean up after their dogs (at least near building H & K). VERY GROSS SIGHT & SMELL, AND literally a health hazard, especially for kids! It's also VERY RUDE & EMBARRASSING to the residents who have their doors/windows nearby, especially when having visitors over. I've noticed this since moving in over a year ago. It's an ongoing issue. There's multiple dog waste trash bins AND bags throughout the complex so there's no excuse (unless someone is severely disabled then I'd understand). Keep in mind, I have dogs myself and always clean up after their #2s. I believe the complex sends out emails and I appreciate it, but it's not enough for long-term change. I hope they find a solution very soon because our lease is up soon and I'm considering moving out if the dog poop issue persists or gets worse. On a more positive note, the head maintenance tech Raymond is awesome. He's friendly, usually fast and very knowledgeable when it comes to performing maintenance tasks and educating us residents. I had a horrible experience with slow, inefficient maintenance with a ceiling leak and really gross plumbing issues at my last apartment in Vista (not at emerald pointe). That bad experience over there makes me appreciate nice & efficient maintenance techs like Raymond and his team even more! (: read more

I want to send another shout out to Raymond. Always checking in, making sure unit is up to par! Great guy,great service! read more

Wanted to leave a review to show my appreciation for Raymond the head of the maintenance team here at Emerald Pointe. He always answers maintenance requests in a timely manner and goes above and beyond to ensure everything is up to point. He's so kind and thoughtful he really makes a difference and is a highlight of why I live here. Can't thank him enough for his time and effort. read more

Raymond with maintenance is absolutely one of the greatest humans I have ever met. I just had a family emergency and had to fly out. While gone some large packages were deliver via fedex and left downstairs (I'm a second floor unit) Raymond went way above and beyond. He went to my apartment, grabbed the packages and put them inside my apartment secured. All of this went down in a matter of minutes. He is absolutely amazing! I can't not brag about him enough. read more

Emerald Pointe Apartments - Apartments Near Me - Diamond Bar, California

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My husband and I have lived here for almost 5 years and have had the best experience with Raymond as the head of maintenance. Raymond is so kind, friendly, and knowledgeable. He addresses all requests in a timely and professional manner. Raymond goes above and beyond to fix any requests or replace any broken or really old items as quickly as possible. This past week we had an issue with our dryer. Raymond tried to fix the problem, but because of the age of the entire washer and dryer unit, he ended up installing a new unit. This was all resolved in less than 2 days. Raymond is exceptional and this community is lucky to have him! read more

We have been here for over a year and have no complaints. Apartments are always clean, everything is taken care of accordingly. The maintenance team is amazing. Raymond and Marcus ensure anything that needs to be fixed or service is done in a timely manner. Our washer gave out, and the very next day, Raymond had ordered and installed a new one for us. It's so nice knowing we don't have to wait around for things to get done. He did it right before they went on holiday for the New Year. We couldn't be more grateful to have this taken care of before the holiday break. read more

Ray and Marcus (the maintenance team) are absolutely incredible. When we needed our sink and toilet fixed, Ray was out there immediately to fix the problem. He also explained the problem to me and showed how he fixed it. Ray and Marcus are always such friendly faces to walk by, and are always there when we need them.They single-handedly make my husband and I want to renew our lease. We have lived in several apartment complexes and have never been this happy with the maintenance team. read more

LOVE LOVE Living here. The staff is amazing and very professional. I've had both Sarah and Teresa help me and they have always been so sweet and helpful. Ray the maintenance Supervisor really is a hard working gentleman as well and keeps the grounds in top shape and if ever a service call is needed he is on it and very reliable. We are very happy here and if you're considering moving here you won't be disappointed. Great neighborhood for families and the schools are Excellent. I raised my children here in Diamond Bar. I've always said it's a hidden gem in the hills. If you know, you know;) read more

Went for a self guided tour today, and Marcus was absolutely amazing! We had some questions while we were walking around and he was very knowledgeable and personable. The community was very quiet and welp kept. read more

the management office is very responsive and they always try their best to solve problem for you. that's exactly Jake did to help me. my carport was at a corner and was easily been blocked. Jake helped me change to another carport and the issue solved. Jake is very patient and kind and always glad to help us. we are very grateful. read more

Great move-in experience without any hassle. Points were communicated one-time with transparency. Thank you Paige and team. read more

I'll always remember living at Emerald Pointe! When we were apartment hunting, we went to several places but each place was missing one thing or any other that we wanted. We loved that it was on a hill and it looked very nice on the outside, but the moment we opened the door to the apartment, it was an automatic YES to live here. We were nervous about the price but it was actually less in price than several other apartments we toured in La Habra, Brea, and Diamond Bar, and much much nicer. The apartments have a very nice interior and will feel like a real home with spacious rooms and raised ceilings (and giant closets!). The bedrooms are on opposite sides so there's definitely privacy for roommates or kids. We never used the heater because it stayed warm in the winters and rarely used the AC because it never got too hot if we had the windows open. That being said, the central AC worked great! The only downside I can think of is that there's no lighting in the bedrooms so lamps are a must. The view from our patio was amazing, and it's nice that there's a personal washer & dryer. There is a lot of nature around the premises and it feels peaceful. There are rabbits & lizards running around but I never encountered rodents and we never had an insect or spider problem. The pool and jacuzzi area are always clean and very well maintained including the restroom there. The parking lot is clean and it always felt safe walking around. Raymond, the maintenance supervisor, is very amazing and friendly and always happy to help. In my opinion these are more like luxury apartments for the cost of regular apartments and guests were always impressed with the place. There's a Chase bank, H-Mart & Starbucks across the street and there's a bus-stop for Line 286 that runs from Pomona to the Brea Mall every hour. We're in need of more bedrooms now but I'm sad to go. This home will be missed! read more

All of the staff is very kind. Sara is very helpful with any technical difficulties I have.

My move in process with this apartment was so easy and fast! My stay at this apartment complex the past year was great! They have the best maintenance team ever! read more

my fiancé and I just got our first apartment together at Emerald Pointe and Jake Orlowski has been so helpful and patient in this this whole process. he always responds asap to any questions we may have and has made this whole process clear and eas. read more

We have lived at Emerald Point for almost 4 years and have not had any kind of problems with the office staff or maintenance. Raymond has always resolved the issues we've had quickly and efficiently. The way the apartments are situated provides us with the privacy we need, and overall, it's a peaceful, calm, and very nice place to live. read more

Hi Emerald Pointe Apartments management team, I just got my rental approval and have a good journey with Sarah Frohmader. I first contacted her in late March because I had a business trip there. She provided our family for a tour for 1b1b because we would fly back to Green Bay Wisconsin on the day. As Sarah knows my requirements and we communicated a few times recently. Finally we had our applications submitted and approved today. She is patient and reliable for her words. I am very happy to receive the service from Sarah. She did a great job Thank you for having her as an excellent worker. Have a wonderful day From JUCHING TSAI read more

Teresa was very thorough and knowledgeable when answering my questions. Great community,amenities and quick response for maintenance calls.

the community is very responsive and and understanding of residents concerns and makes efforts to resolve issues that need addressing. the team is very committed and helpful and supportive. I had a very positive experience dealing with the team during and after move in and so far they've addressed most of my issues diligently. very happy with the community. read more

Really great complex. Tiffany was so helpful during move-in. Raymond is one of the best maintenance managers I've ever interacted with. Very dog-friendly. Super happy with our lease here. read more

This place is so peaceful and quiet. The staff is responsive to any concerns. The maintenance team, especially Raymond is responsive, knowledgeable and quick! I would recommend Emerald Pointe to anyone looking for their next place to call home! read more

It behooves me to say something beneficial with regard to Andres Lopez, our maintenance man. Andres, without a doubt is the most supportive person I've had the experience dealing with in my over 10 years as a tenant here at Emerald Pointe, Diamond Bar, Ca. He is very responsive, responsible, knowledgeable, and supportive man. By and large, his service to me and my family is very good of its kind. The quality of his work can be measured by his desire to provide an act of kind assistance. His work is highly commendable. Mert Ortaliza E47 read more

Raymond Verrette from maintenance team would be my top reason for stay here. He is really nice, helpful and friendly. Beautiful neighborhood. Highly recommended ! read more

My husband and I lived here for a little over a year. It was our first apartment together and I seriously fell in love with it. I was so sad when we decided to move. I still to this day miss it, but it was such a great living experience. The area is so calm, lots of greenery, the pool is hardly used, the bbq area is mostly always available, it was my husbands favorite hang out spot. The neighbors (at least my neighbors) were so very kind to us and our son. The only reason we moved out was because we decided to begin our house hunting journey otherwise I wouldn't have minded to raise my son in that area. So glad I had a great experience living there, I recommend Emerald Pointe Apartments to anyone. read more

This review is for Raymond, the maintenance guy. He's awesome. Always friendly, professional and considerate. Resolves all matters quickly and effectively. 10/5 stars read more

Requested maintence for my bathroom and Raymond came within the hour and fixed my issue within 5 minutes! So happy with the amazing service here read more

I've been staying here for years, and I can sure tell their service never disappointed me even once. Raymond and Andreas, the maintenance team, and the staffs in office are always being nice and kind:) Thank you for the great service!! read more

Just wanted to give Raymond from Emerald Pointe kudos for the great and fast service. My AC went out and he was able to service it and get it cold again within minutes - quick and fast! I've been here for over 9 years and the main reason I've stayed is because of their great service.! read more

Adding my ApartmentRating.com review: I only had an 11-month lease and went through so much within those 11 months. It was my first apartment with my husband. I thought it was beautiful and was so happy to move in. I am extremely crushed and extremely disappointed after all that we went through. We had two leaks in our apartment which affected our dining room, our closet and our bathroom (twice each). Upon moving out, we found out that a lot of our personal belongings were damaged from mold growing within cabinets and the closet. The maintenance staff patches things, but doesn't actually fix anything, band-aid remedies really. The second time we had a leak, I called to put in a request for maintenance and maintenance ended up telling me they knew there was a leak. I was very upset, they weren't going to be proactive and fix it? They were waiting for me to complain about it first? Their carpet is installed SO POORLY. If you happen to step near where your carpet borders are, prepare to say OUCH at the nails underneath. It's also easy to pickup the carpet while you're using a heavy duty vacuum. Maintenance later told us our carpet was shrinking due to all the leaks we experienced, but they did nothing to fix it, just told us what the issue was. Our upstairs neighbor walks VERY loudly and you can hear every time she vacuums or maybe their ceiling is just too thin. We lived next to a neighbor who slams her door and that same neighbor has a large breed dog that NEVER stops barking. I complained to management about the dog twice, they didn't do anything. They make you sign a Pet Addendum when you have a pet, clearly outlines what kind of conduct the owner and pet should have, yet I think almost NO ONE honors that policy. There is dog feces all over the grassy areas, no one picks up after their dogs, I wouldn't even walk in the grass without a flashlight in fear of a surprise on your shoe. Oh and if you decide to take a day off, don't even try to sleep in. Whatever gardening service they hire, will keep you up for 4-8 hours. I've never heard louder gardeners in my life, nor gardeners who took so long to do their job. If you want to have guests over, there's plenty of guest parking. However, the problem is the tenants take up all the guest parking because their too lazy to walk from their carports. (one carport is included with your rent). You'll see plenty of empty carports and no open visitor parking at night. I went to visit management once to sign some paperwork. She kept picking up her cell phone and talking to someone else while I was waiting in her office. I know she's a nice lady in general, but I felt picking up the phone calls in front of me was rude. It was awkward. The problem is the property looks gorgeous, until you start noticing the little things or even when you start looking closely. If you are going to move in here, ask them for the history of repairs within the apartment, walk around and inspect EVERYTHING, even the outside community area. The staff is nice, they just don't really help with anything or make anything better. Would never live there again. read more

Very Very Old houses inside Everything is easy to be broken The patio is a joke, the second floor patio is made by pieces of wood not closed. So if the upstairs sweep their floor, the dusty will directly drop down on ur patio. Also on rain day,OMG the rainfall all flow to ur patio. The outdoor airconditioning is a HUGE issue for the first floor residence. The running noise will KILL ur sleep. Two big machine just under ur bedroom window, As long as ur neighbor turn on the AC, U can't open ur window even though, still very strong noise. What r suck design. Emerald pointe Apt Not Good for its Price. $1500 for one bedroom but old and bad design. read more

Emerald Pointe Apartments - Use noise - Apartments Near Me - Diamond Bar, California