Cancel

    Open app

    Search

    Emerald Pointe Apartments

    4.5 (67 reviews)
    Open 9:00 am - 6:00 pm

    Services - Emerald Pointe Apartments

    Apartments

    Emerald Pointe Apartments Photos

    You might also consider

    Recommended Reviews - Emerald Pointe Apartments

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    2 months ago

    Business owner information

    Photo of Community M.

    Community M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 days ago

    Business owner information

    Photo of Community M.

    Community M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Business owner information

    Photo of Community M.

    Community M.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 1
    Photo of Jay Y.
    21
    57
    105

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Bam D.
    0
    14
    0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 4
    Thanks 1
    Love this 1
    Oh no 0

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    All of the staff is very kind. Sara is very helpful with any technical difficulties I have.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Teresa was very thorough and knowledgeable when answering my questions. Great community,amenities and quick response for maintenance calls.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Avni S.
    0
    32
    19

    3 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Jenny H.
    121
    18
    1

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of D D.
    0
    4
    0

    7 years ago

    Business owner information

    Photo of Community M.

    Community M.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    10 years ago

    Business owner information

    Photo of Community M.

    Community M.

    Helpful 8
    Thanks 0
    Love this 1
    Oh no 1
    Photo of Mr. B.
    94
    68
    238

    12 years ago

    Business owner information

    Photo of E V.

    E V.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Emerald Pointe Apartments

    Review Highlights - Emerald Pointe Apartments

    Raymond (the maintenance technician) showed up with professionalism, thoughtfulness, and friendly service.

    Mentioned in 29 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Apartments 25,622 times last month within 15 miles of this business.

    Verify this business

    Diamond Bar Village Apartments - Caught the most beautiful rainbow  before going to tjmax

    Diamond Bar Village Apartments

    (19 reviews)

    I love this apartment complex. Ive lived here almost a year. The maintenance team is super nice…read more The leasing office is super quick and ALWAYS pick up the phone. If they dont pick up. The maintenance team does. Its a mid size complex so there is also parking for guests. And no parking worries for your family and friends who visit. The pool is always clean. Its not the most modern or the oldest buildings but just right in the middle. The neighbors are so super nice. And no one has " agressive" dogs. Ive lived in different cities and states and diff types of homes. But this has been my absolute favorite. Beautiful mountain view and close to so many great spots. Bravo.

    Lived here from 2021 to 2022, and it was a really good experience for my boyfriend and I. We had a…read more1 bedroom with a studio loft on the second floor. And it was the perfect amount of space for 2 people. That extra studio space was perfect to fit our 2 computer desktops, including a storage closet. The only thing was that the kitchen was quite cramped and some of the drawers didn't open optimally. Also, being on the second floor, it did get really hot during the summer months. But we had a nest/central AC installed which helped a lot. There was built in shelving, and we had an in-unit washer and dryer. We had a great view looking outside too, so couldn't really complain. Its really close to some very convenient shopping and Asian restaurants. Also, makes it very convenient to travel around the LA and OC area within reasonable distance. There is carport parking for 1 car, but you are allowed 1 guest car parking, which was always convenient for our 2 car household. Norma was always really nice, and the maintenance crew lived on the property with everybody else, so if there was a problem, someone came right away. Negatives: - A neighbor in our building smoked weed. I have nothing against that and they can imbibe all they want, but the vents are connected so when they smoked flowers in their apartment, it obviously reached us in an awful way. We smelled it from our open windows and the bathroom vents. We only wished that they took their activities in a more mature and friendly way. Norma had said she talked to them, but they refused to stop and ignored the warnings. - We also heard neighbors fighting and arguing with each other. The walls weren't soundproof unfortunately. - Some of the neighbors can be rude, there was one lady who would hog the sidewalk with her small dog, and you had to be the one to move out of the way. Talk about hoity-toity. - Even though there is composting, people here do not even know how to compost. They throw plastic bags into the compost, which will potentially just make that bin get thrown into the trash, unless your bag is commercially compostable. Kind of sucks knowing that composting here might just get thrown into the trash anyway. Overall though, definitely its a memorable place out of a lot of apartment experiences, because 90% of the time, its a calm, quiet community, and we didn't really get much problems other than the 1 bad neighbor. The problem itself is minuscule to us compared to other places we've been in. We also did receive some of our refund back at the end of a 1 year lease, and they broke down some of the ways it was used. That was fine to us, we didn't leave the apartment in pristine condition due to time constraints.

    Hills Of Diamond Bar Apartments - Living Room

    Hills Of Diamond Bar Apartments

    (18 reviews)

    I encourage EVERYONE living here to file a lawsuit for habitability issues and tenant right…read moreviolations. Living at The Hills of Diamond Bar has been one of the most stressful and unhealthy housing experiences I have ever had. Since moving in, my unit has had ongoing water intrusion, recurring mold growth, and a severe ant infestation affecting multiple rooms. These issues have been reported repeatedly over many months, yet repairs have been delayed, minimized, or improperly handled. Water has visibly entered through windows during rain, mold has returned even after repairs, and ants regularly enter through window sills, baseboards, drains, and fixtures -- including bedrooms. What has made this situation worse is the management response, particularly from Omar. Concerns were repeatedly dismissed, blamed on "condensation," or shifted onto the tenant despite clear documentation, photos, videos, and ongoing problems. When issues escalated and I sought legal guidance, I was told management could no longer address repairs directly -- while conditions in the unit continued. During major plumbing and drywall repairs, utilities were shut off with little to no notice, appliances were unusable, and workers entered earlier than stated times. Maintenance staff have even accessed the unit in unsafe ways, contradicting prior statements about what is "not allowed." Living here has caused significant disruption to my home and family life, including health symptoms and constant stress from unresolved conditions. No tenant should have to fight this hard for basic habitability. I would strongly caution anyone considering this property to document everything, ask detailed questions, and think carefully before renting here.

    I've lived here for several years and feel it's important to share this experience for anyone…read moreconsidering this property. There have been ongoing issues with moisture, mildew odors, and mold in the apartment. From what I've observed, these conditions are tied to unresolved water leaks and a failure to properly address maintenance issues--not tenant behavior. Instead of fixing the root problem, management recently issued a "change of terms" notice that significantly rewrites the lease. The new language places heavy responsibility on tenants to "prevent mold," maintain dryness, and report issues immediately, while also stating the landlord may not be responsible if those conditions are not met. The timing is concerning. Rather than correcting known issues, the updated lease appears designed to shift liability onto tenants and protect management from mold-related claims. They have also added clauses limiting legal options, including mandatory mediation. Based on my experience, I would strongly advise others to think carefully before renting here. Make sure you ask detailed questions about water damage, maintenance response, and mold history before signing anything. This review is shared so others can make an informed decision.

    Vantage Property Management - One of our rental property remodeled by Chris

    Vantage Property Management

    (44 reviews)

    Elisa is the very BEST !! Talk to her La recomiendo mucho…read more Beautiful Sabrina is outstanding too, see her

    I am posting this to clarify my experience regarding our rental and my interactions with Chris…read moreHelmich after my previous review was removed. Chris stated that he offered us assistance and a resolution to our financial hardship. That is simply not accurate. The only communication we received was a reminder that rent was due, along with notice of a $56 late fee if payment was not made on time, followed by the statement that after six days we would receive an infraction notice. At no point were we offered an extension, a payment arrangement, or any form of accommodation. Additionally, the unit owner never reached out to us directly to discuss any alternatives or support. During our tenancy, there were serious maintenance concerns that were not addressed in a timely or satisfactory manner. When our apartment experienced flooding and the air conditioning unit was deteriorating, Chris was nowhere to be found. The A/C installation was so poor that you could literally see daylight around the casing. The flooring, which is supposed to be white, appeared black due to the condition, and the state of the oven was unacceptable. We documented everything with photos and videos. My mother, who worked in property management for over 10 years, personally inspected the unit and identified multiple issues that should not exist in a properly maintained rental. There should never be mold present in a water filter--period. We were also told there was a separate heating unit, yet we were left without a functioning heat source while the apartment was extremely cold. This is not just an inconvenience--it is a violation of California housing standards. Under California Code of Regulations, Title 25, Section 34, rental units must be provided with heating facilities capable of maintaining a minimum temperature of 70°F in all habitable rooms, and those systems must be permanently installed and maintained in safe working condition. Portable heaters do not satisfy this legal requirement. We were further told that the overall condition of the property was "not their responsibility," yet our lease binds us to their management, and we were refused contact information for the unit owner when we asked to address these concerns directly. At this point, we are requesting that all communication be handled in writing via email so there is clear documentation. Phone calls are not acceptable. This ensures there is an accurate record of what is said and prevents any misrepresentation of conversations. I will be sharing documentation so others can understand what our experience actually was. This is not about "image" or "quality control," but about accountability and ensuring tenants are provided with safe, habitable living conditions as required by law.

    Portofino Apartments

    Portofino Apartments

    (92 reviews)

    We've lived here for about six months now and it has been great…read more Between covid and travel nursing my husband and I have moved over 7 times since 2020. That being said, I've had my fair share of rental experiences, and customer service is single handledly the most important aspect of renting IMO. This team really delivers. Stephanie the Assistant Manager, Jonathan, and the rest of the service crew have all been genuinely friendly and easy to work with. I wish I knew everyone's names because they all deserve credit. Any time we've had a question or maintenance request, they've handled it quickly. The complex itself is well kept. The landscaping crew comes weekly, and the pools and gym are always clean and working properly. For my exercise people, the gym is small and does not have free weights, but it does have a decent selection of Life Fitness equipment so you can get a solid routine in. My favorite thing is the 1ft wading pool because my toddlers get to splash around all summer without me having a heart attack. I moved here from LA County and it feels astronomically safer in this area. I actually feel comfortable knowing my family is safe. Security rotates between this complex and the one around the corner, and the gates are locked all day Sunday and during the evenings the rest of the week. The tenants are a mix of students, single adults, and families, and everyone I have met has been respectful and quiet. We researched all the apartments in North Chino Hills and would pick this one over and over. They're spacious, in unit washer/dryer, quiet, family friendly, and an amazing team of employees. Overall, it has been a really awesome place for us to live.

    Looking forward to my new chapter in life here. It's beautiful and peaceful. I'm close to shops,…read morefreeways and parks!

    The Colony at the Lakes Apartments - The Colony at The Lakes Pool Area

    The Colony at the Lakes Apartments

    (276 reviews)

    I have really enjoyed my time here. I am saddened to leave my home but I am also excited for my new…read moreplace since it will be a better commute for my partner. I really love how attentive Reign, Richard and Nate are. Every time I stop by for a small inconvenience they are always willing to help and make things right. Not once have I had a bad experience here. They are very easy to get a hold off and always follow up if they don't know the answer . Now, I would also like to compliment the Maintenance staff. David and Leo Sr have always been great at getting the repairs done. I don't think I have one negative thing to say. Maybe I'll be back again in the future but for now this place I called my home will live in my memories . Thank you everybody for the lovely year and cherish memories. I will be living at The Citrus apartments which is also managed by the same management company. Excited to see what new memories I make there. Eduardo Medina

    The leasing office staff made the move-in process very easy and stress free. I was glad to be…read moreworking with Nathan Niven he has been professional and friendly, and communication has always been clear. The property stays clean and maintenance has always responded promptly whenever needed. I've had a great experience living here. The management team is responsive, maintenance requests are handled quickly, and the community is quiet and well kept. The location is convenient with easy access to shopping, restaurants, and the freeway. I would definitely recommend this apartment community to anyone looking in the West Covina area.

    Emerald Pointe Apartments - apartments - Updated May 2026

    Loading...
    Loading...
    Loading...