We came in for a tour and while we chose a different property, the process of touring and the…read moreproperty itself was nice. I liked that there was a lot of trees which was surprising for the area it's in. Community seemed quite and clean. They have upgraded some apartments with modern stainless steel appliances but some have your standard white ones. They do offer an option to upgrade appliances for a fee. A good place to check out if looking for your next home! Thanks Chloe for your time and attention through the process.

So I noticed all the old reviews were deleted. ..FYI. I…read morelived here 6 years with my family and watch this place go majorly down hill. First off these are NOT luxury apartments. The kitchen is all your basic cheap laminate. Theres crown molding that only goes through half the living room and the appliances are crap. We went through 1 microwave, 2 washers, and 3 dryers. The first two dryers killed so many of our clothes because if a shirt had screen print on it the dryer would catch it and twist it up and it would have to be yanked out between the door and the part that spins the clothes. Only the downstairs units have the hard floor and door bells. The side exit gate is always broken and it would stay open for months. There's already a transient problem in that area. You have people constantly trash diggin through the dumpsters and homeless people walking in and riding their bikes through the property. Also we've come across them sleeping on our stairs at night. No night security and tons of people without parking passes would park in the lot. My car was keyed the first year living there. Constant calls to Upland PD cuz of all the ghetto people in our building fighting each other and yelling outside at 2am. The only cameras on property are over the office. And at the gates. My car was involved in a hit and run in our parking lot and the office claims they could not release or let us watch footage of the person who did it nor would they look. So instead of being able to catch who did I I had to pay for my car to get fixed. The front call box never works. I know this because my friends dropped off my kids after school during the week and could never get in. So they would have to wait till someone let them in or came out. They didn't have maintenance for a bit so having anything fixed was a waiting game. They had someone really good running their maintenance team the first few years we were there. He was the only awesome thing about that place until I heard the manager let him go. The office staff has been a revolving door as managers have changed and staff were constantly new. No one ever answers the phone or returns your message. The last 2 years we were there they hiked the rent up 10% yearly. In this complex you have to pay for trash, water, sewer. I've lived in many other apartments and never paid these things till I moved here. Also if you move out, don't clean. They take $200 out of your deposit to pay someone to come in and clean. I'm still dealing with the office on the amount we owe after move out. Even though I paid for the days on the portal I'm still being charged for more days. Plus your utilities are two months behind. So even though we are no longer there we have to pay 2 months of utilities because of their system. Stupid! Don't recommend.

A place of home peace and protection, wonderful , good service, Thank you! To the staff especially,…read moreArnulfo Adam's service very really appreciated. With a lots of responsibility.thank you!

The Pines is a hidden gem! Great amenities, beautiful landscaping, and friendly staff. While you do…read moreshare walls with your neighbors, it definitely felt like our own little haven (bonus points for no upstairs neighbors). Unfortunately we did outgrow our unit so we recently had to move, but I'm lucky to have called this place home for 3.5 years. While most of what I have to say is positive, there are a couple of issues that I think are worth mentioning: -For a 1 br, there is little/limited in-unit storage space. The water heater and the washer/dryer (even though I loved having an in-unit washer/dryer) take up a lot of potential cabinet space. -Some neighbors are not very considerate when it comes to respecting reserved parking spaces, or picking up after their dogs. -We found a lot of spiders finding their way into our unit. At the end of the day, I'll definitely miss this place and will always consider The Pines as our first family home.

Been living here for 7 years now and I have to say Ricky is by far the best manager weve had. He's…read moreknowledgeable and willing to go out of the way when situations arise. Our air conditioner went out and he got a handle on it and had it fixed with 24 hours. I can't say enough great things about the customer service and the timely manner in which he replys to any emails or service request.

We lived at The Artisan for 7 years in two different apartments. Our first apartment (2018-2023)…read morewas the second building in from Indian Hill and was not yet renovated, but great. We were very happy there. During one particularly rainy season the ceiling leaked over the stairs but the roof was quickly repaired and it never happened again. In May 2023 we moved to a larger 4 bedroom in the building just west of the pool. We regretted this move almost immediately. In the new apartment we experienced a roach infestation and rats in the walls. Rats could be seen running around the property during the day and at night. There were also rats eating the walls inside our garage. On top of this, giant horse flies were entering our home from the attic space through a light fixture. Water pooled inside our dryer when not in use because it shared a vent with another unit next to us. Nothing could be done to fix this. It took hours and a lot of electricity to dry a single load. We experienced two major floods in our kitchen from a burst pipe almost one year apart from each other. The first was over a holiday weekend and no one responded to our plumbing emergency for hours. The remodeled new cabinetry had to be cut out and replaced and holes cut out of the wall under the sink to access very old pipes. Cardboard was placed inside to block the hole until it was repaired, however at least one rat (that we saw) managed to get into our apartment during this timeframe. The AC didn't work at all upstairs during the summer and our kids were miserable. The last thing I will mention is that the water bill was astronomically high every month. It's my opinion that there must have been leaks all over the property that renters became responsible for since all property water usage was divided between residents. Parking was limited. Once we got home from work we stayed home for the evening otherwise we would usually lose our parking space. There's no overnight parking in the city of Claremont. The property itself was quiet and peaceful. Generally safe. It's a nice place to live if you have a dog. The landscaping was always attractive and pool well maintained. The surrounding neighborhood is nice to walk in. "Luxury Apartments" definitely didn't describe our experience the last two years of living there, especially for the steep price.

I really enjoy my experience at Kendry upon moving here. The building seems to be secured, and…read moreamenities/parks are all maintained well. Javier was super helpful in answering my questions and concerns, very attentive even if it was after-hours. He is very on top of everything and patient on matters needed to be solved.

The community itself is beautiful and relatively new, but living here has become increasingly…read morefrustrating. My biggest concern is that management does not seem to communicate consistent rules to residents. When I first moved in, I was told there was no limit on the number of pool visitors, that the lounge could be used without a reservation as long as it was not already reserved, and that the courtyard was a common recreational area for residents, adults, and children. Last month, I went to the office and confirmed these rules again. I was given the same information. Before sending invitations for my 11-year-old son's birthday party, I specifically asked the office one more time whether anything had changed. I was told the rules had not changed. Based on that information, I invited his classmates and their parents to our community for a small pool party. We intentionally chose a Tuesday afternoon from 2:00-6:00 PM, when the community is normally quieter. There was no loud music and no disruptive behavior--just 11-year-old children celebrating a birthday. Some of the parents who came are homeowners and some are renters, and I was actually proud to show them our beautiful community. Then, at around 5:30 PM, a manager came over and told us that there were too many people. We were also told that if we wanted to use the lounge to play pool, we had to pay to reserve the lounge for at least one hour, and that children could only use the courtyard if an adult was present. If these are the actual rules, why was I not told this when I specifically asked multiple times BEFORE the party? Is the policy based on the actual written rules, or does it depend on management's discretion that day? What made the situation even more embarrassing was that the manager approached me about this in front of my family, friends, and guests, putting me in an extremely uncomfortable and humiliating position. I was also reminded afterward to make sure everything was cleaned up and the trash was thrown away. The way this was handled was extremely disappointing and showed very poor customer service. Everything Comes With an Additional Fee The community is beautiful, but it increasingly feels like management is focused on finding ways to "value-add" and charge residents for everything. For a two-bedroom, two-bathroom apartment costing around $3,000/month, residents also pay approximately $100/month for an additional parking space, plus insurance, water, trash, and other community-related charges that can easily add another $100+ per month. There are also frequent food trucks and other activities that often feel more like opportunities to generate additional revenue than resident benefits. I paid $50 for an additional apartment key fob for my 11-year-old son so he could conveniently access the courtyard and lounge. The office was very quick to collect the $50, but nobody explained that children might need a guardian to accompany them when using these amenities. The swimming pool was also closed to residents for approximately two weeks, yet the community fees were not reduced. Even Edison has recently provided residents with a credit because of the extreme heat. Parking Is Another Major Problem Having family and friends visit is extremely difficult because visitor parking is often completely full. There are only a limited number of curbside parking spaces, so people frequently have to wait for a spot. On top of that, street sweeping takes place every Tuesday morning until 2:00 PM, resulting in many cars receiving tickets. Honestly, living here has made it harder to have friends and family visit. People simply do not want to deal with the parking situation. Beautiful on the Outside, But Many Details Feel Poorly Thought Out The community looks beautiful, but some of the construction materials and design details do not feel particularly high quality. One positive thing is that residents can submit maintenance requests through the app, and maintenance staff generally respond and come out to fix issues. However, there are so many restrictions. Even placing a simple doormat outside your front door is not allowed. Because I have children, we were placed in a first-floor unit. Every week, dust and large amounts of leaves blow onto our patio. When upstairs residents wash their balconies, the water drains directly onto our patio. There is not even a proper gutter system to prevent this.

I have leased my home with Lewis for over 20 years. Whenever…read moreI need help with maintenance I receive a call back within a hour. Also, office is always helpful and excellent customer service. Thank you Michelle, George and Mission tree service with the recent winds. My huge eucalyptus tree fell on tip of my roof.. They were out right away and did a superb job.

Michelle really needs to keep track of what she tells people, she wasted my dad's time. I have been…read morehelping my dad apartment hunt, and I found these apartments for him to contact. He had an appointment to view the apartments last Saturday (12/21/24) @ 10:00 AM. He drives all the way up to Upland and he calls Michelle who proceeds to tell him that she can't show the apartment because the maintenance is working on it. So that he could either go later that day or do for another day. No apologies or anything, I guess a confirmed appointment means nothing. When my dad contacted these apartments and spoke to her, he was very clear he was looking for a 2 bedroom, she told him they would have a 2 bed/1 ba with garage starting mid/late January, but in the meantime she could show a similar unit to get a feel for the layout. Hence the appointment on Saturday the 21st. Fast forward today, he has an appointment at 4:00 PM on Dec. 26/2024. He then proceeds to drive up to Upland AGAIN. Under the assumption the 2 bedroom/ 1 ba DOWSTAIRS unit was still going to be available in January like she knew he was looking for. She showed my dad the unit but not really she was just standing there not caring to show him around. He then asks about the downstairs apartment 2 bedroom they were in speaks of and she told him that it was already rented. Of course my dad was confused because per her words, it was supposedly not even available yet. She then is telling my dad that per him being self employed he would need to show bank statements with 30x the rent as the ending balance. Which that she never even mentioned beforehand. Be FFR, anyone with 30x the rent would not rent from these apartments that has barely to no parking and homeless people walking around. It's very clear she just did not want to rent to my dad or take him seriously for whatever her reasons were, but what angers me is wasting my dad's time!! Especially after Christmas to have to drive up to Upland in hopes of finding his new place. I have called and spoke to Michelle when I first inquired on behalf of my dad and she is quick to want to tour the apartments and get the ball rolling, but I guess only if she takes you seriously! Do better Michelle, you're not very good at your job.

The customer service is excellent! George will walk you through everything you need to know and…read moremake sure that you receive an apartment to your liking. He is friendly, courteous, and stays in constant communication. The apartment complex is in a great location. Right down the street from Claremont Village. Close to shopping, dining, and entertainment.

My mother lived in Claremont Park for 2 1/2 years, and it was a godsend for us. This property is…read morequiet, extremely clean and well-maintained. George, the property manager, does an amazing job and is incredibly responsive and kind. Alfaro, the maintenance manager, was also very responsive, and all maintenance concerns were addressed with minutes of them receiving it. It is close to the village of Claremont and has nice pathways throughout. I would recommend these apartments to anyone.

This place is great! If you are looking in the area! Also they do activities for residents that…read morelive here super nice!

I had the worst experience I've ever had at Arrow Vista Village. After moving out, I made sure to…read moreleave the apartment in excellent condition--clean, with fresh paint, and no damage beyond normal wear and tear. Despite this, I received a shocking $14,000 bill without any prior notice or explanation. The worst part is that they sent me to collections without providing any itemized statement or breakdown of the supposed charges. I tried contacting them for clarity, but I got no satisfactory response. This lack of transparency and unfair billing is unacceptable and feels like a predatory practice. I urge anyone considering this place to be very cautious. I feel obligated to let everyone know, please make sure to document everything meticulously if you decide to live here. Or make it easier on yourself and do NOT live here.

It has been quite the Autumn thus far for myself and my family - full of life changes, shifts of…read morespace, and so much more. What has made our transition to a new city both exciting and smoother than expected, is knowing we indeed made the right decision choosing The Paseos at Montclair North as our new home. The picturesque landscape, variety of amenities, and great Management team have made a great impression. In fact, our first introduction to the Management team here was meeting Jade, the Leasing Associate that guided our first tour of the property and she was excellent! She was knowledgeable about the available homes on the property, answered all questions we had about our lease, amenities, maintenance procedures, etc., and provided exemplary customer service as she led us through the process of signing our lease agreement. Since moving to the neighborhood and getting settled into our new home, my family and I have observed the Management Team going above and beyond to cultivate a thriving community amongst the tenants of the complex here, ensuring us that a positive living experience is their top priority. A prime example of their outstanding attention was our encounter while preparing for an event. Claudia, the Business Manager, accommodated our reservation of The Paseos Club House as the venue to celebrate our son's First Birthday. Her efficient communication, guidance throughout the process and enthusiastic dedication to our satisfaction, provided us much needed ease and relief. On the day of our celebration the Club House was in impeccable shape and ready for our preparations promptly at 9am. Emmanuel, the liaison leasing associate for the event, maintained a pleasant demeanor and reassured us that Management was here to provide support and meet our needs. Our little guy's First birthday bash was indeed a success, and all of our family members certainly had an enjoyable time. We were pleasantly surprised when the fun didn't stop there! My family and I attended the recent OktoberFest event hosted by Management where we had the opportunity to talk and get to know neighbors while enjoying good music, food, and games. We are very much looking forward to the upcoming Halloween Door Decorating Contest and cannot wait for the various events Management has in store for the coming year! Moving can feel so daunting at times, especially as a young family, but The Paseos at Montclair North has made this transition all the worthwhile as we are already feeling like a part of this beautiful and vibrant community. Thank you for the Wonderful Welcome Paseos!

The only reliability this place provides is charging you for mistakes on their billing system and…read moreannoying you every week with notices to enter. It is borderline harassment. If you like people barging in every week and never receiving a call back from management, then you found your oasis. Since new ownership, we have had notices to enter the premises every 2 weeks and 5 months of mischarge accumulation of the utilities. Did they take accountability for this mischarge? No. You need to adjust for this extra cost until it is paid off. UPDATE: You want to address concerns promptly? Then, I would not have to email. When management does not answer the phone or ever return calls already?! Actions speak lowder than fake condolences asking for a private email. You only post to virtual signal potential renters here on social media. MAKE AMMENDS TO YOUR CURRENT RESIDENCE! PS. I bet they lied about the Halloween door decorating contest too. They said they would post the pictures of the 3 winners' doors here. You can see the lack of pictures. I bet they lied about the whole thing. They were never going to issue an advertised $250 off rent for the 1st place winner.

It's an overall great facility. The staff members were very efficient and friendly and helpful. The…read moreapartments are nice and up to date.

I have a love-hate relationship with this apartment complex, and unfortunately, the negatives are…read morestarting to outweigh the positives. For starters, the complex has parking rules in place, yet there seems to be little to no enforcement. I have reached out to the leasing office on numerous occasions regarding vehicles consistently parking improperly next to mine, making it difficult to access my car and now resulting in visible damage to my vehicle. Each time, I'm told the concerns will be passed along to security, yet I rarely, if ever, see any actual security patrol or enforcement. On top of that, my boyfriend's bike was stolen, residents constantly leave trash throughout the property, and there seems to be a general lack of accountability when it comes to maintaining the community. For the amount of money residents pay to live here, I would expect a much higher standard of property management, security, and overall upkeep. I understand management cannot control every resident's actions, but they can certainly do a better job enforcing the policies they have established. It's disappointing because there are things I genuinely enjoy about living here, but the ongoing issues and lack of resolution are becoming increasingly frustrating. At the end of the day, residents should feel that their property is protected, their concerns are taken seriously, and the community standards they're paying for are actually being upheld.