This is just a Wonderful Dealership. We had to take our BMW up for a recall and oil change. We also…read morehad updates that needed to be done to the radio. What I like is that you're greeted by gentlemen who take your car and send you to an advisor. Our advisor was Jamie Landers. She was so nice to deal with. She is also very knowledgeable about the BMW vehicles. Our work was going to take all day so we were provided with an Awesome loaner car. During the work this dealership sends you updated videos. Jamie called us to go over details. The next day she again took care of us. Every person that we had contact with was extremely friendly and helpful. I cannot say enough about this very special place. Thank you to everyone and especially Jamie.

Easy process to get service completed from start to finish. It took me a while to get acclimated to…read morethe system but it's great. Service reps, service techs, and front entrance people are super professional and polite.

Personal care. Willing to negotiate price. Considerate…read more Knows what he is doing ! I will be returning if I need to buy again

The most honest and professional automotive repair experience I've ever had. Everything was…read moreexplained and reviewed- I was not talked down to or taken advantage of. I'm a divorced 60 year old female and unfortunately used to many awful experiences. This was the exact opposite.

John Houston was amazing to work with!!!! highly recommend working with him and South hills Toyota…read morealtogether

Very happy with the sales team at South Hills Toyota! After many months of car searching and being…read moreextremely indecisive, Brian was able to not only keep his patience with me, but also give me a great deal. I purchased my vehicle 6 years ago and have solely taken it here for service and maintenance. The team does a fantastic job keeping me informed and I've never felt "price gauged." Bringing my vehicle here.

AVOID THIS POS DEALERSHIP…read more Don't buy from this horrible dealership, they will lie to you to sell you on their vehicles. We were told that we would get free oil changes covered without the maintenance plan every 6 months etc, and the maintenance plan add ons scams were not required for the oil changes, then they want to turn around and say you didn't opt for out maintenance add on scams so you're cooked and have to pay for the oil changes out of pocket. Don't buy a vehicle from this garbage place, they also try hard to scam you on their pos maintenance adds so you can double your car payment. Joe told us that the oil changes were included even the 2nd guy that was in charge of selling customers on the plan was a liar as well as he also mentioned even if you didn't opt for these add ons oil changes were included for 3 years and every 6 months or 6k miles.

The dealership returned the car having disconnected the hands free. No reason why they did this…read moreother than because they are not well trained. We have requested assistance to help reconnect. Ted has promised 5 times that we would receive a call back from IT to walk us through reconnecting. Never a call back.

I knew I should not have even stopped to charge here, I haven't been here in months and had to…read morebecause the charger at Hyundai wasn't working and I couldn't make it anywhere else but I will never be back here ever again. They charge an outrageous amount for a hold on the ev charger off your card which is $50 but then the machine don't work the first 3 times and it still takes $50 kevery time you swipe that card oh and it won't be back on for 48hrs. This place is a ripoff, any other chargers take maybe $25 and they put it right back if it isn't that much to charge. They don't hold it for days and days. And to take a $50 hold every time it's swiped because the machine is messed up is just wrong. If it wasn't charging why did they take $150 and I get told oh it will take 24-48hrs to go back on and that's wrong because it took over a week last time this happened and the reason I haven't been back till now. This place sucks, I won't be using these ever again and I sure as heck wouldn't buy a car here if this is the kind of carp they pull with people just using the ev chargers. I guess I won't be buying food the next 24-48hrs because Washington ford is holding $150 of mine for a charge that cost $14. I will be calling the bank and seeing if this would be fraud charges because that is just insane. If you need an EV charger don't bother giving them a dime there is ones right up the road at Hyundai that don't even take a hold off your card let alone have it mess up so they can take $150 and keep it collecting interest for days and days and days. Imagine how much they'd rip you off if you bought a car here.

I had my F150 towed there overnight for an engine cooling system problem. I read the trouble codes…read morewith my scanner right before the tow truck took it. When Washington Ford's service department called me the next morning for details, I told them that it was having a problem with the engine cooling system and asked them to look into replacing the "Cylinder Head Temperature Sensor" (CHT), a 20 min job max. After they took an hour to diagnose the problem in the afternoon (at $115/hr), Andrea Baumgardner from the service dept called to let me know that I needed to have "the engine coolant temp sensor, knock sensor, and various one time use parts (gaskets)" changed. She then told me something along the lines of how the truck was running rough and they expected to find some more issues after the repair.. I asked her how the tech came to this conclusion vs the CHT sensor I hade mentioned earlier and she offered up "Not to be a smart a**, but they are the professionals." The initial total price quoted for these repairs was approximately $1,475.00. I'm not sure if that price included the initial $115 diagnostic fee or not. One of the attached pictures shows their "diagnosis" and their quoted prices for repairs. After some time to think it over, I declined any repairs and had the truck towed back to my house. Now, I don't claim to be a professional auto mechanic by any means, but I am a pretty accomplished professional in an electrical maintenance field. Within an hour, I had proven that it was the CHT sensor that I had previously thought using nothing more than a volt-ohm meter and a laptop. One of the attached pictures shows a screen cap of a basic graph showing the CHT sensor on the top 3 lines and the coolant temp sensor on the bottom 3 lines. The picture should speak for itself. After getting a new sensor and changing it out in under 15 minutes, my truck runs perfectly normal. I spent around $160 total which includes 2 towing services and the sensor but does not include their $115 "diagnostic" fee. After some time to reflect, I can't decide whether the service department members I dealt with were either incompetent or trying to commit malicious fraud to steal more money out of my pocket for a relatively minor repair. I do know that the $115 diagnostic fee was money well spent to learn that I could not trust this service department with my vehicle or my wallet. I took the time to write this out so that you could consider finding a mechanic elsewhere that you can trust.

Sales experience perfect. Service experience bad to worse…read more Skipped over problems, didn't solve. I burned 3 vacation days trying to get my car fixed. To schedule service, you get a call center, not the actual service department at this dealership. I had to call the General Manager of the dealership twice about the service department, here his son runs the service department, very poorly in my opinion. Their car wash was down, so instead of them taking my car to their sister dealership down the road, they told me to take the car there. In my opinion you shirked your responsibility. Advice......don't let untrained kids run your business.

They are slow and crooks. Tried to charge me $1,200 for a cable, $350 for a light bulb and $1,500…read morefor a new mirror assembly because the light bulb was burned out in it. GO SOMEWHERE ELSE!!!!

I'm a little wary of shopping here. The prices seem high and my friend Karla had an issue. But…read moretheir website is helpful to use and explore. I can't find the model I'm looking for and I'm not sure why. I enjoy driving by and looking at their cool jukebox car building, but I would need a better reason to buy there. I've also heard stories, so make sure you get a mechanic to fully look at any car here before you buy.

I picked up my truck from Carvana yesterday and my experience was generally positive, but there…read morewere a few things worth calling out. I spoke with two client service reps over the phone. The gentleman I spoke with was great and genuinely helpful. The woman I spoke with felt more dismissive, which took away from the experience. When I arrived for my pickup appointment, the rep helping me was friendly and handled everything smoothly. He even gave me recommendations for local mechanics to complete my PA state inspection. I had seen reviews saying some vehicles did not pass inspection, so I took mine in right away. It passed without any issues. My appointment was at 9 AM. By 9:30 there were three other clients waiting and only one rep working. It felt like a scheduling or staffing issue, but even with that I was only there for about an hour to an hour and a half. The truck itself was in good shape and matched the listing. The interior was the real disappointment. It was not detailed at all and placing two paper mats in the front row does not count. There was dirt on the dash and in the cupholders. Almost every hard surface has a white residue on it. Having worked in the automotive industry for six years, I would never let a client drive home in a vehicle that looked like that. I will either have to pay to have it detailed or do it myself, which should not be the case Carvana. The process was convenient and the truck was as described, but the lack of interior detailing and some service inconsistencies kept this from being a higher rated experience.

I cannot comment on their mechanic work because my car was inspected quickly and painlessly and…read moredidn't need any work. They also rotated my tires and did not charge me. 75 bucks for the inspection.

Would rate negative stars if possible. I would recommend to take your vehicle to literally any…read moreother place. While working on my car they added 2 quarts of oil to my all ready full oil. Not only did the car not need oil they added regular while my car runs full synthetic. This was also all done with out my knowledge. Upon finishing working on my car they told me it was burning a little oil and that I most likely had a bad head gasket. When leaving the shop after running my car for a short period of time smoke was close to pouring out of my hood. A lot more than just a little bit of oil and it was very obvious the car was burning oil from the smell during start up. I took it back to them and requested a free oil change due to there mistake. They did not see it being there mistake and would not own up to it. They changed the oil however and I refused to pay for and ultimately just walked out. Big surprise though that my car isn't burning oil now since it doesn't have 2 extra quarts of oil in it. This place is quite possibly the saddest example of a mechanic shop and I would never recommend taking anything to it.