I was referred to #1 Cochran Hyundai of South Hills by a business associate in November 2010…read more I was looking to purchase a 2011 Hyundai Sonata Turbo SE. Upon arriving, I found that they had only one of these cars on the lot (they had just come out). The salesman told me that they had two more on the way, a white one, and a black one. I give a $500 deposit on the black one, and a week later my car arrived. As someone who used to sell cars, let me tell you that #1 Cochran is an honest dealership. Everything is 100% above board, no surprises, no tricks. In my case. I was purchasing a brand new model, one of the first ones made. In fact, the salesman later confirmed that I owned just the 2nd car of this type in Pittsburgh. Due to the demand, I was told that they could offer me a $500 "courtesy discount" but that was it. However, they offered me a $2,000 trade in allowance on a car that, in all honesty, was worth just $1,000. I am very pleased with the pricing and customer service offered by this dealership, and would be happy to recommend them to friends.

Ordered a part for my car last week through them that cost over $1,000.00 -it's the LED front light…read morepanel system for my car. I was told it would come in yesterday. called yesterday and today ...multiple times. They don't pick up the phone, they don't return calls or respond to an email. I can't drive my car to work because it's too dark and the front lights system is out. I can't get anyone to communicate with me. It's the last time I take my vehicle to them and I'll be contacting other Hyundai dealerships to try to get it installed.

I had bought a 2015 Nissan altima there about 4 years ago- and i never had a single issue with it…read more But my family grew by 1 and I needed something bigger. I started the process online, I knew exactly what I wanted..down to year, miles, model. I looked around at several dealerships and #1 Cochran had the best price, biggest selection, and I knew their customer service couldn't be beat. I started the process online and ran my credit application so I didn't have to wait up at the dealership all day long with a toddler. Alan was super attentive to what I wanted, he got my requests down all the way from miles, model, color, and features. When it was time to actually buy the car we were there maybe two hours signing everything with the trade- in and new purchase. Highly recommend! Alan was great with communication, I loved that they text with simple questions and concerns.

Grossly Deceptive Practices…read more Beware of the despicable deceptive practices employed at this business. I called about a newly listed used car and was led to believe by the salesperson Clark that I was first in line. As the car's time of availability changed, he called me to let me know so that I wouldn't miss the opportunity, and so I adjusted my schedule accordingly. I arrived before the agreed upon time, met with Clark, got the carfax and inspection report to read while I waited for the car to be finished at the shop, or so Clark claimed was happening. About 45 minutes later, another person entered the showroom, was shown the car unbeknownst to me (I hadn't even been told it was ready), and was allowed to purchase it. Only after that was concluded, about 1 hr of waiting, did Clark tell me "I am sorry, but someone else has bought it." Clearly I was just brought in just as backup and deceived as to my prospects of getting the car. The entire time, Clark was apologizing for the delay and explaining it as the car being finished when in reality he was waiting for another buyer and stringing me along. Disgusting. Even worse, the manager washed his hands of Clark's actions, indicating that this was in fact a tactic they employ. I strongly advise avoiding this disreputable dealership.

#1 Cochran Kia is really #1 for me and my family!…read more I took my 2014 Kia Optima in to have some details looked at and the manager let me keep my car there to check on the recalls. He called me right back to say that my engine had failed one of the test, and that it would have to be replaced! Naturally, I was worried about changing something so important on a car. He let me talk to the mechanic and said that Kia would replace the whole engine, for free, and that it would still be under warranty for the next 5 years. I was happy that they reassured me that everything would be fixed. The manager said that he didn't want me to worry, since I was pregnant and had a two year old, so he put me in a 2018 Kia Sorento until my car was fixed! I have never been to another dealer where they would care about your well being like that. I just got my car back the other day and it is running perfectly!! I would have NEVER known about my engine needing to be replaced if they wouldn't have taken the time to look into the recalls for me. They took responsibility and now I have a dealer that I can really trust and respect. Not only did they pay for everything to be fixed but they gave me a solid rental and had it done in a week. I would recommend this dealer to anyone. I will be purchasing a new vehicle with them in the future.

Took my car to the service department today for the front end shaking when accelerating. Scheduled…read moreonline for warrenty work. I recieved a call from Mike, who informed me that I "need tires and an alignment." I told them I would get them elsewhere but that didn't explain why the front end ONLY shakes when accelerating. After informing Mike that I would be getting the tires/alignment elsewhere he told me I owed $210 as a diagnostic fee. I never once was notified of any diagnostic fee and would not have agreed to the service if that was the case. He was very firm that I MUST pay the fee to get my car back and stated "My employees do not work for free." I called back and provided Mike with Pennsylvania Law, Chapter 37 Pa. Code 301.5 that States an "automotive shop cannot charge you a diagnostic fee if they did not make you aware of it before hand." Mike then stated "Mam, come get your car off of my lot now. I will make sure my employee can feed his family tonight." After leaving the service department, I contacted another local Kia dealership, in WV, and explained the situation. They were able to see my car immediately and determined that the cause of the front end shaking was caused by a faulty inner CV joint that is covered under warranty!!!! They also did recommend tires but stated that there was no way the tires were causing the issue of front end shaking ONLY when accelerating. BEWARE and know the LAWS!!! Crooked, trying to scam for a diagnostic fee when the car actually needed warrenty work!!

Over the past month I had been on the fence about purchasing a new vehicle. I had narrowed my…read moreoptions down to Toyota, Subaru, or a Mazda. I started reaching out to a few dealers about Subaru Ascents, and Mazda CX-9s. Jay from Rochrich replied to an email at 6:30 in the morning. His communication was flawless, frequent, but not overbearing. He also asked what my preferred method of communication was. Appreciated! Pricing was clear cut as he listed the sticker, MSRP, and what my final price would be. I made two visits, one to test drive, and a second to inevitably purchase my new car. Jon assisted with my purchase too. Jay and Jon were very attentive and thorough both during the test drive and addressing any questions I had. Everyone I encountered at the dealership was friendly and professional. They even provide free oil changes during the lifetime you own the vehicle. Buying a car can be stressful but I enjoyed my experience at Rohrich. I felt they were professional and will be back. Looking forward to driving my CX-9 for a long time.

Long time Mazda owner here, I haven't bought any vehicles from this location so maybe they would…read moretreat people who have leases or loans with them better so this is only for general service and the parts and service departments I guess. I own three Mazdas. If I can even get an appointment, they are always saying they can't do my inspection for another 4-5 months (I'm not planning that far ahead for an annual inspection appointment). I have been refused an appointment because they didn't want to do a 60,000 mile service that included a timing belt. Multiple calls and leaving messages and voicemails never get returned. When I did have my last service they signed me up for some CarFax thing that I didn't ask for, and then didn't report the work that they did so I just get notices from CarFax that my car is overdue for an oil change that I had them do. Mazdas are great cars, this area sucks for service on them though and other areas of the country I have had way better experiences. It's a shame.

My wipers stopped working on 376 and I pulled off the road and luckily found these guys. They were…read moreso nice and checked out my car for no cost, then wrote down the part I needed so I could get it fixed closer to my house. Honest and professional. I highly recommend!

Two weeks we bought a new MBZ Brabus in VA, and after visiting family, headed out on a cross…read morecountry trip home to San Diego. Before departing we discovered a CV boot leak. I called every MBZ nearby in VA to no avail. One call to Bobby's dealership was like a miracle-Jay F. Took my call, listened to my predicament and said he would call me back within 30 minutes. (Been here before!). But .... wait .... he called me in 10 minutes to say he spoke with the smart tech, the part was ordered, he set an appointment in two days, and we would be serviced an hour before normal opening hours ! Unbelievable. So we made the 300 mile drive and arrived before 7 am, the automatic door opened, and we were treated like royalty. The repairs (and a oil change to boot) were completed before 10:30am and we headed west. The entire experience was, and remains in our memories, as nothing short of perfection. Not only did our trip go perfectly, we just this morning bought a second Brabus from a MBZ dealer here in SoCal. (They have a tough act to follow, but they are certainly starting out on the right foot !) Thank you to Bobby Rahal, your team, and for excelling at 'getting it right' the first time. I only wish I had every name of those who played a role .... we will see you again! (Pics from Route 66 Texas)

Literally!!! The best car purchasing experience we've ever had! JC, Morgann and Mary made this…read moreeasy, no stress, and fun! This dealership is top notch!