Worst place I have been in...ever. My wife and I will never go back…read more
Worst owner. He was narcissistic, rude, condescending and cruel to customers who simply asked about prices. Vile human being.
First. Super dirty feel. Did not feel like the "store" which is filled with junk has ever been swept.
All the items are either overpriced, tourist crap (t-shirts, cutting boards, trucker hats.) the book and record selection was absolutely pathetic.
Still we wanted to support this business.
I didn't dare say anything because of what happened next.
I witnessed the most ugly customer service ever in any business we have ever been in.
First, another customer, an elderly man asked about book prices, and the owner basically told the man that he was cheap for asking.
Then all hell broke loose when another customer bought some items that were clearly labeled as one price (I checked,) and the owner switched up the price on that customer to try to get more money.
The owner lied to the customers face and then he got hostile.
The customer said they didn't want the item, because the price was clearly marked, and it's the only reason he wanted the item.
The owner reacted like he was being attacked...then he started screaming at the top of his lungs, basically calling the customer a liar.
Then the owner started yelling profanities and vulgar language at the customer. Basically saying that he was going to "SA" the customer. It was CRAZY!
Then, condescendingly, the owner told the customer to put the items back where they got them, and the customer refused.
The customer told the owner that he didn't appreciate being called a liar, and the price was clearly marked.
After the owner shouted "f- you." Four or five times, the customer, who was on his way out and said "f-you too, you're a liar."
That enraged the owner to the extent that he started screaming and every other word was the f-word. Then it was a shouting match, because the customer had enough of the abuse and verbal assault for no reason.
All over the owner either mistaking or forgetting the right price.
The customer's friend was there and helped the customer walk out as the man was basically calling him a bigoted slur that shocked even people walking by outside.
I ran into the couple at the bookstore down the block (Rhino Books,) where they were calming down.
They pointed out that, over the years, they have bought over $100 on books, records and souvenirs from that place.
At Rhino, the man spent over $500 on books, so they had money to spend that day--the customer was a really nice person who drove two hours to visit the VA in Nashville, and he chose to go to that store to support local businesses.
The owner had been screaming at a decorated war veteran who was disabled!
The customer was in the right this time. When I left "Cruel Stuff," I saw that the customer was right about the price.
I usually only write positive things if I can.
I have nothing to positive to say about Cool Stuff and Weird Things,
I would call it "Cruel stuff and rude things."
This owner was absolutely rude and what he did and said was completely uncalled for--the way that owner treated his customers...and then screaming
I waited two days to say anything. I debated about posting this.
That customer wanted to help this business out, only to be screamed at, and it was a good thing that customer had his family member with him because that rude owner was about to get violent.
I don't care if they sell full-sized, brand new Corvettes for $20, me and my wife will never set foot in this store for as long as I live.
Zero stars.
Shame on this owner for verbally assaulting customers simply because his store is poorly organized and he doesn't even know his own prices. It's a damned thrift store, and he is so delusional that he thinks people don't barter in thrift stores. That's what is normal.
