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    Southern Soul Kitchen

    3.3 (4 reviews)

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    Panda Express

    Panda Express

    2.2(69 reviews)
    1.0 mi
    •$$

    Only 2 stars for this Panda Express? Not tonight. We checked into a local hotel and hit up…read moreGrubHub. My wife ordered a 2 plate and I went with a three. Beijing beef, Kung pao chicken and black pepper chicken. Sides were chow mein and veggies. My wife went with beef & broccoli and mushroom chicken with brown rice and greens. Both were served with generous portions. Our order was delivered to our hotel within 40 minutes. Our food arrived nice and hot and the order was correct (something I don't take for granted). They even included plasticware & napkins. But no soy sauce. My Kung pao was nice & spicy. The Beijing beef crispy and the pepper chicken was perfect. The veggies were also crisp. Seriously. I know most folks don't consider Panda Express as the real deal. But tonight's experience says otherwise.

    Panda Express used to be my go-to. It was comfort food, quick service, and dependable…read morequality--until I started coming to this location. Today was the final straw. After waiting in a long line while the team juggled DoorDash orders and in-person customers, the same girl who always gives me subpar service took over my order. All I needed was a simple bowl: fried rice and orange chicken. That's it. Jessica acknowledged my order, then passed me off. While I waited, I watched her immediately prioritize the person behind me, physically pulling them in front of me to check them out--while I stood there. It wasn't just oversight. It was dismissive, intentional, and it happens in some way every single time I come in. There's no excuse for this level of disregard. If one employee can make a loyal customer hate coming to what used to be their favorite chain, there's a serious problem. Until this location figures out what customer service is supposed to look like, I'll be taking my appetite--and money--elsewhere.

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    Southern Soul Kitchen - chickenshop - Updated October 2026

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