Where to begin? First, their communication is terrible because you'll talk to someone and the next…read morecall or text goes to someone else. I called and setup a time - I called back and the guy said I didn't have a move scheduled (got a text confirming I didn't have anything scheduled). Then people showed up at my house (I wasn't ready). The company blamed me even after I showed them the text and the call where the guy said I didn't have an appt. Move time comes - the guys are aloof and unhelpful. They didn't ask if I was okay leaving the doors open (they propped them up immediately). So then I had to find my cat. They used the front and back (while they were only two people) and messed up the door frame to the back - with nails sticking out that could've easily poked my kids (I'll come back to this). That's bad enough but professionals would have at least mentioned what they did (not try to avoid it). Professionals would say, "We screwed up - how can we help". I know this because I hired professionals after this company failed so miserably and they did something considerably minor and immediately were like, "We're sorry - that was our mistake." And that was it - taking simple accountability was all that was needed and I could not have cared less (although as professionals, they didn't screw up nearly as badly as College Movers). Back to College "Movers". They damaged furniture. They poorly packed and took very little of what I asked them to take and then they stopped before the time agreed upon and had the unmitigated gall to ask me if I would be tipping them. When the crew that came after these guys saw how they literally had thrown my things in a 10x20 storage unit and taken up a ton of space with not that much - they laughed (because these guys are laughably pathetic). Even sadder? I'm in no way a professional; the movers told me they had no way to understand how to take apart a bunk bed. I did it in the 20 minutes after they left (by myself). They are, simply, lazy. And that's fine - be lazy (but don't be movers). The worst part is that for each issue raised, their company took absolutely no responsibility. Texts indicating I had no appt? I must've confused their system (and ignore the fact that I could name who I talked to, when I called and for how long). Pictures showing the damage they did (but had not happened in the 4 years I previously lived in the home or from the movers I hired AFTER them because they were so bad) - must've been poor craftsmanship of the house, furniture, or magic. At no point was someone able to say, "You know, we could've done better." It has been (repeatedly), "Well, actually ..." If you want college movers in the vein of frat guys who are bad at their job, uninterested in professionalism, and adding to the litany of why moving sucks - these are completely your people. If you'd like a good company, go with "Moving You Forward" out of Terre Haute or "A Better Way" or literally any two people off the street.

First time ever hired movers..I had 3 guys for 3 hours. They were very polite and…read moreprofessional..made my move less stressful..would definitely recommend ..

I used Soft Touch twice in the past month. Both moves had complications. The management was…read moreincredibly flexible and easy to work with. They were patient and kind during an emotional time. The staff they sent to do the actual moving were amazing. I had a different team each time and all the men who moved my things were fast, efficient, polite and very easy to work with. They handled my things with care and moved it exactly where I needed it. This is an excellent company. Please use them for your next move. I thought the price I paid for the service was very reasonable.

Soft Touch Review We…read morehired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their "climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

Great communication, prompt service and friendly staff…read more Very appreciative of this company, they were able to move heavy items that we could not have gotten otherwise. Highly recommend for a moving company!

Our crew of Caden, Daniel and Cade were outstanding! They did such a good job and were so helpful!…read more This is our second crew with the Bloomington team and kudos to whoever does their hiring! Excellent!

Overall a good service. I liked Merlin but Randy seemed like he was having a bad day. Jake the…read moretruck driver was great. The crew that packed and loaded, and the different crew that unloaded were all great. I would use them again, but would probably get a few things clearly established in writing or observe in person. The company came highly recommended by a relative, and I'm glad I used them.

This moving company did an excellent job!! I have a bad back so I hired movers to do the work…read more Three men came and it ended up taking much less time than I thought it would. They were great about communicating with me about where I wanted things and nothing was damaged in the move. I highly recommend them!!

last minute help needed and even though my situation was a bit different than what he does he went…read moreabove and beyond to help me.. he is a stand up guy as is his employee,Kyle, if you're in need of his services it's worth it 100%

Company and crew was late during the service hired (loading, driving, unloading), jammed the fence…read morewhile parking during unloading, and raised the price days before the service was provided. I paid the all price requested plus the gas, truck, and tow and dollies they requested to provide the service. The owner also didn't provided receipt upon several requests. I do not recommend. I have the history of messages and the Zelle money to attest that you did receive the money Mr. Michael Baker. So it's your company.

Nothing broken, everything well packed, courteous, willing to make last minute changes. Have used…read moretwice.

The three kids who showed up to do our move were friendly and congenial. They wrapped absolutely…read moreeverything in padding. Which was both good and bad. Kept things from breaking, but also added hours onto the job and don't really seam necessary for quite a few objects. Overall, there were no major breakages and our stuff got moved. But this wouldn't be my first choice for movers.

HORRIBLE, NEVER PICK THIS COMPANY FOR YOUR MOVE. I wish I could give negative stars, but Yelp…read moreforces me to give 1. My parents used this company for their move from Columbus. They were to get a 24 ft truck and instead, 2 16 ft trucks arrived. The movers reassured them that the items they packed would be sure to fit in a 24 ft truck. Alas, AFTER the trucks arrived in Indy, my dad got a call that their items would not all fit and asked him what things they could remove to donate. My dad had to then decide on a few things and agreed to get rid of a bookshelf, 2 chairs, and a long ladder, that he was hoping to keep, but had no choice since the truck was already in Indy. They also forced him to pay an additional $900 to keep other times that weren't going to fit, but he didn't want to give away. If he had wanted to keep all of his items, then he would have had to pay an additional $1500. If they had originally showed up in Columbus with the correct sized truck, all of this could have been avoided. The move story gets worse. When their items arrived at their new home a few weeks later, over $3000 worth of items were missing that they never consented to them throwing out, including two coffee tables, a queen bed, 4 chairs, and other boxes of items. Some items have been in the family for many decades and we will never get them back. My dad has sent multiple emails but still hasn't heard back. Very disappointing and made an emotional move even more heartbreaking. Edited to respond to your comment: Of course you don't have an account with my name, my parents used your company. My dad's initials are QJ and he emailed already. He finally got a response today that offered him a Goodwill receipt and that's it. Horrible.

I had them remove a bed at one location and a bunch of moving boxes at another. They were on time…read moreand fast.

So far so good. Stephanie came to give me the price to move. I was so nervous about all the…read moreclutter in my cabinets and closets. But she is so personable, bubbly and nice I didn't even care that she saw my many messes. I haven my moved yet but with their help I am sure it will go quite smoothly.

they were the best rivers I've ever had they got my stuff done in less than an hour they moved…read moreeverything by hand even after I offered them a dolly they did great nothing was broken in the move the price is awesome thank you so much for your services I recommend this company to everyone that is moving. Give them a call. They are awesome.

Efficient, nice, and hard working. I would have preferred my boxes be put in the correct room that…read morethey were labeled as, but I was on the sending end and my fiancé on the receiving end so that wasn't entirely their fault. Everything else was great!

The initial customer service was great. They sent 1 male and 1 female to move our house. We were…read morequoted $650 for 3 hours and they were to arrive at 10am. They showed up at 10:05am and took 2 breaks before 11:30am. My husband assisted with the move to speed them along and they unloaded everything at the new house at 12:55pm. They charged us an extra $100 dollars because they said that the 3 hour window counts for 30 minutes of travel, yet we still completed the entire move within 3 hours with my help and multiple breaks by them.

Professional. Clean. Came ready to work! Would absolutely hire them again! Don't hesitate!read more

Things started out professional and friendly. Workers arrived on time and provided good service,…read moreonly one lampshade damaged. However, things went sideways when the bank declined the cash app payment on Sunday around 12:30-1pm. The bank's fraud department even called regarding the payment. Travis raised the price 4 different times, from the original $640-$1030, threatened to file with the court on Tuesday morning, and called me a scammer! After a phone call to my bank the next morning the payment was sent through and arrived by 12:30-1pm on Monday the day after the move. Be aware this service only accepts cash app or PayPal payments and pray that your bank doesn't decline it as possible fraud as the owner has quite the temper and very little patience. Screenshots of conversation that took place on Facebook and not here on yelp are on file.