Had a lovely relaxing visit to the Relâche Spa at the Gaylord Palms this afternoon with my…read moredaughter. I love that "spa" scent that hits you just as you are approaching and instantly you are already starting to relax! The check in staff were friendly and helpful. Both my daughters and my massage therapists (Chris and Sarah) were excellent! They focused exactly where was needed for a comforting and very therapeutic session. The ambiance was nice however for such a massive hotel, the ladies lounge is very small. The area to sit and wait for your services is 4 chairs with some water and hot tea. There is the option of the co ed tea room which is larger and offered a variety of nuts to snack on. Absolutely LOVED the Rainforest Showers... pretty high tech but quite a nice addition to your spa experience. Overall, a very pleasant time.

Great, friendly and professional staff, very clean amenities. Amazing rainforest showers. Lavender…read morefiltered water and ice cold towels on display by the sauna & steam room. Overall I really enjoyed the experience !

First time at this location. I arrived and was greated by a friendly staff member. She handed me an…read moreiPad to fill out paperwork. I hit save and submit and the system came up and I was able to see the appointment book. I am pretty sure thats breaking HIPPA. I was seen by Laura who was amazing. She didn't push any upgrades on me but did offer them and explain how they each work. I have in the past done the peppermint oil for headaches and my husband has done the CBD for pain. When my husband was paying for our services the front desk girl was overly pushy about becoming a member, I didn't like that. My husband saw Michaela, I believe, he said she was great and used the perfect pressure. I would go back to see Laura again. The lobby was clean, the massage table was warm, the music was calm. If the people aren't very careful and quiet you can hear them talk during your service.

I have been a member of Hand & Stone for more than 12 years, and I was extremely disappointed with…read moremy experience yesterday. The massage therapist was adequate, but definitely not above average. What I found completely unacceptable was being told at checkout that I was required to leave a $40 gratuity because I combined two massage packages together. I asked three separate times to see this policy in writing, and no one was able to provide it. If gratuity is mandatory, customers should be clearly informed before their appointment -- not surprised at checkout. Requiring a tip, especially without disclosing it in advance or being able to show the policy in writing, is inappropriate and not the level of customer service I expect from a business I have supported for over a decade.

The staff is always friendly and services consistently great. Appointments are always on time and…read morethere's no hard-selling of products. Melissa for facials is unparalleled in her knowledge and care. I'm a member and even though I bank too many packages, glad it gives me the nudge i need to make self-care part of my routine.

DO NOT JOIN THEIR MEMBERSHIP!! my packages got backed up when I was going thru chemo and skipping…read moreappts for most of the months. I figured it was fine, they'd get used. Couple years later, I still have extra packages, again, thought it was fine. That ended when I moved to a state that Doesn't Have any hand and stones! So I call to cancel the package, they said I have 90 days to use ALL 14 packages and whatever doesn't get used is FORFEITED!! No refunds, no exchanges, and time limit on using them! THERES ZERO HAND AND STONES HERE!! HOW WOULD I USE THEM??!!!!!!

Annie did a great job and took direction well, Mimi does a great job and so does everyone else,…read moreI've been seen by almost everyone, if you're looking for an elegant simplistic set at an affordable price, this is your spot. Thank you!

The salon is clean, and the nail techs are very nice and personable. I went in for the first time…read moretoday and Annie did my nails. I asked if she could do a lemon design, showed it to her and she said yes. When she was done with my nails, I was horrified. I expressed to her that they weren't good, but I'm upset with myself for not expressing it enough. She also did my pedicure, so I felt obligated to tip her because of the time and effort she put into it, but I'm very unhappy. Poor and sloppy work unfortunately.

As an active adult who is consistently putting in 100 miles a weeks in steps I have no idea where I…read morewould be without spa bath @ beyond a the massage chair. Also I'd like to add that every time I leave with one of chade's soaps it's doing wonders for my skin and I'm excited for the rebranding

From the owner: Our relaxing Walk in spa tub along with our Luxury Head Spa shampoo station, and our state of the…read moreart massage chair are all sure to give you a rejuvenated and relaxed experience. our retail options include Natural Hygienic provisions such as soap body oils toothpaste and deodorant to name a few. Custom apparel and accessories are also available for purchase.

I have a monthly membership here, and it is worth every penny. The masseuses are wonderful, the…read morespa is clean. The he receptionist is friendly and professional. And the shower area has everything you need to tidy up and go on with your day.

the facilities and the massage were amazing but the star of the show was Cheyenne at the front…read moredesk. she treated my group like ROYALTY and went above and beyond. I can't say enough good things about her. the lounge was also amazing with waters, snacks, and Cheyenne had a mimosa waiting for me in the lounge when I exited my massage. will be back just for her.