Wow just WOW! Sara gave me the facial of a lifetime. She has been with the spa for 21 years and…read moregives the most professional attentive body & skin treatments. Her strong hands were able to clean my face and extract every single blackhead. I can't wait to recommend her and her skills to my friends that frequent the spa. I'm already planning my next appt with her. Her knowledge and passion is felt the entire time. The Gaylord Palms in Orlando is very lucky to have Sara on their team.

Had a lovely relaxing visit to the Relâche Spa at the Gaylord Palms this afternoon with my…read moredaughter. I love that "spa" scent that hits you just as you are approaching and instantly you are already starting to relax! The check in staff were friendly and helpful. Both my daughters and my massage therapists (Chris and Sarah) were excellent! They focused exactly where was needed for a comforting and very therapeutic session. The ambiance was nice however for such a massive hotel, the ladies lounge is very small. The area to sit and wait for your services is 4 chairs with some water and hot tea. There is the option of the co ed tea room which is larger and offered a variety of nuts to snack on. Absolutely LOVED the Rainforest Showers... pretty high tech but quite a nice addition to your spa experience. Overall, a very pleasant time.

Saying My Massage Was Amazing is a understatement. This Had To Be The Best Massage I've Ever Had In…read moreMy Entire Life!! Thanks Norka, You Are The Best..I've Already Booked My Next Visit...

I've been a Hand & Stone member for a couple of years, which is why this experience was so…read moredisappointing. The facial itself was well below the standard I've come to expect, but the most concerning part was the esthetician's professionalism. Twice during my appointment, while I was lying there with a mask on my face, she pulled out her phone and played TikTok videos out loud. Instead of using that time to provide the kind of relaxing experience I've received from other esthetician, such as a neck, shoulder, or hand massage, I was left listening to social media videos. I believe they have restrictions of having their cell phones in the room. There were other issues as well. The facial steamer was positioned so close to my face that it became uncomfortably hot, and I had to ask her to move it. That's something I don't feel a client should have to point out during a professional facial. When I spoke with the front desk afterward, I was told she wasn't from that location and had come from another Hand & Stone to help out. While I appreciated the explanation, it didn't change my experience. I also explained that I didn't think I should lose one of my membership credits for a service that fell so far below expectations. I later emailed corporate to share my concerns and never received a response. After being a loyal member for years, I expected much better customer service and follow-up. Everyone can have an off day, but using your phone to watch TikTok during a client's facial and then failing to respond to a formal complaint isn't the level of professionalism I expect from a company that promotes relaxation and self-care.

The staff is always friendly and services consistently great. Appointments are always on time and…read morethere's no hard-selling of products. Melissa for facials is unparalleled in her knowledge and care. I'm a member and even though I bank too many packages, glad it gives me the nudge i need to make self-care part of my routine.

Excellent Services with Thomas. Opted for Stone and Hands enhancements. Will book again and…read morerecommend 100%. Love the vibes of the environment and how relaxing it was.

Annie did a great job and took direction well, Mimi does a great job and so does everyone else,…read moreI've been seen by almost everyone, if you're looking for an elegant simplistic set at an affordable price, this is your spot. Thank you!

This was my first time trying this place. It came highly recommended by a friend and family member…read more The services were not rushed and they were extremely detailed!! I got exactly what I asked for and more! The Customer Service was great as well! I love it and I will using them going forward! I will be asking for Ana and Tammy FYI :)

As an active adult who is consistently putting in 100 miles a weeks in steps I have no idea where I…read morewould be without spa bath @ beyond a the massage chair. Also I'd like to add that every time I leave with one of chade's soaps it's doing wonders for my skin and I'm excited for the rebranding

From the owner: Our relaxing Walk in spa tub along with our Luxury Head Spa shampoo station, and our state of the…read moreart massage chair are all sure to give you a rejuvenated and relaxed experience. our retail options include Natural Hygienic provisions such as soap body oils toothpaste and deodorant to name a few. Custom apparel and accessories are also available for purchase.

I have a monthly membership here, and it is worth every penny. The masseuses are wonderful, the…read morespa is clean. The he receptionist is friendly and professional. And the shower area has everything you need to tidy up and go on with your day.

the facilities and the massage were amazing but the star of the show was Cheyenne at the front…read moredesk. she treated my group like ROYALTY and went above and beyond. I can't say enough good things about her. the lounge was also amazing with waters, snacks, and Cheyenne had a mimosa waiting for me in the lounge when I exited my massage. will be back just for her.