I have been coming here for a few years now and it has become like a get away for me. An hour all…read moreto myself . The ritual pedicure is so relaxing and is like a spa experience. 10000000% recommend!!!

The cuticles and skin near nail beds we cut on two of my toes. On the first day of my vacation, 24…read morehours after gel manicure, my nails were chipping. I brought my two granddaughters, 16 and 7. I booked a child's mani and pedi for the 7 year old granddaughter. She got a pedicure but only a polish change on her fingernails. They said they didn't have time. My 16 year old granddaughter got designs on her nails that was done well. I gave feedback as they requested by text but I did not receive any acknowledgment of the response. Overall not happy with my experience.

I went to Neko with a friend for a ladies day out and had pedicures…read more We had a very nice experience. My friend's tech spoke English pretty well but my tech didn't, but my friend's tech was able to interpret my needs to my tech, and all went well. I am very happy with the quality of the services. The salon was not overly busy (later in the day on a Sunday), but clearly the "if you have time to lean, you have time to clean" philosophy was in play here- the salon was spotless. That's always nice to see.

I had my nails done here a second time. The nail technician, Lan, removed the dip manicure she did…read morefor me in early December. It lasted so long! My nail growth was what finally made me need to have it removed. This time I asked for an ombré dip manicure with a design. I also had a hot stone massage pedicure and regular polish. The entire experience was wonderful, and very relaxing. The salon is clean, bright, and pretty busy both times I have been. I recommend this salon, especially Lan!

I'm extremely disappointed with the experience my mother and I had today at Exotic Nails in…read morePepperell, MA. We both went in for gel pedicures, and my mother also received a gel manicure. To be clear, this review isn't about the quality of the actual nail work, which was satisfactory--it's about the lack of accountability and poor management surrounding a clear pricing error on their end. When my nail technician asked if I wanted the spa pedicure, I requested to see the booklet listing all pedicure options. The spa pedicure was clearly listed at $39. I confirmed that's what I wanted, and my mother said she'd have the same. However, when it came time to pay, my total was $82. I paid by card, sent the tip to my technician separately via Venmo, and then returned to my car, where I began to realize the math didn't add up--even with extras like callus removal and the gel polish upgrade. I called the salon to inquire, and I was told that we had actually received the deluxe pedicure, which is $65, that the wording was "confusing" and that we should have known we were getting the deluxe because we've had pedicures there before. I explained that we based our decision on the menu provided to us during the visit, which clearly stated $39 for the spa pedicure. We were not informed at any point that we were being given the more expensive deluxe service, nor do we know the specifics of how their packages may have changed. I requested a refund of the difference between the 2 pedicure packages --$26 each--for being charged for a service we did not knowingly agree to. I was told that a refund would not be issued because the technicians "used more product," and again, that we should have known what service we were getting. Instead, I was offered a $10 discount for each of us. This response is unacceptable. A reputable business should take responsibility for its own mistakes, especially when the error stems from unclear communication and inaccurate menu information. We will not be returning. If this is how Exotic Nails conducts business, I encourage others to explore the many other salons in the area that value customer service and transparency.

Called looking for a base pedicure - mentioned I did not have the extra money for a spa pedicure -…read moreso could I have an appt with a person that is cool with that. I came in at the time they provided. The manager walked me over to the chair for my pedicure and asked - you want an upgraded spa pedicure? People around so I did not want to say I could only afford the base pedicure and just said no spa pedicure. Got my feet in water and the tech came over and asked what do you want - I said base pedicure. Not to take that as an answer - she said why not a spa pedicure, a lot of men get them here, etc. I understand that they run a business and want to upsell, however I did not appreciate the repeated upsell pressure. she has not started the pedicure so I said I no longer wanted anything and left. I won't be back

Very weird. She cancels appointments without any reason. Doesn't make sense at all. I guess she…read moredoesn't want people requesting her services?

Nelina has been cutting my hair for a couple of years now. I am always pleased with the result and…read moreget many compliments. Nelina has an artist's touch with scissors and hair dryer! She listens well to requests, and always accommodates. For a shampoo, cut and blow dry, I am in and out in half an hour. Her salon was a great find, and I am a happy customer!

Maria gave me a color, cut and blow dry. She must have used inferior dye on my hair, because after…read moreonly three weeks the gray is starting to come back just as strong. This is exactly why I went here in the first place. This is really bumming me out.

I can't say enough wonderful things about Maria who did my color and cut - she completely…read moreunderstood the assignment. And Silvia took care of my kids cut, had him giggling and made him even cuter than I thought possible. Beautiful salon - I can't wait to do facials and mani pedis.

**Update 8/17/22:…read more The owner of the spa, Rupa, had reached out after seeing my review. Her text to me did not address my issues/ how they could've been handled differently. When I tried to politely respond to her message, I received a message that my number had been blocked. I was really hoping that I would have had the chance to speak to the owner about my experience, but this has added further to my poor experience. I hope that moving forward, the business is able to take my experience into consideration to better serve their future customers.

I came here last week before my dinner date for some pampering and "ME" time. Once in a while I…read morelike to treat myself something special since self-care is very important. I actually work out in this area and have seen this spa before. It's close to north end and to the water as well. Adara is actually under new ownership now- and the spa has been renovated and looks fabulous. I believe it was earlier this month that they finally opened again after changing ownership. They have some soothing water sounds coming from the entryway right when you walk in. There's also some yummy Lindt chocolate on the table for when you are craving something sweet. I was offered a drink upon arrival and everyone was really sweet. I got the Adara Signature Facial and it was a very relaxing hour. There is some extraction though...but beauty is pain right? Grace was the one who gave me my facial and my skin got so much softer after I came out from there. She used G.M. Collin products on me and basically personalized which product of that line to use when I told her my skin troubles. Everything smelled really great and I've had a bunch of facials before from everywhere I've traveled to. I usually treat myself to one since it's such a staple of a vacation. I found the experience very peaceful and quiet, no crazy noises from outside- felt like i was in my own world. I saw that they do mani/pedi's and the pedicure station LOOKS so nice!!! They have OPI and essie products from what I saw. There's also a fun swinging chair you can sit on if you happen to arrive early. I would definitely recommend since if you compare the pricing to other spas, this one is much friendlier to your wallet and experience is comparable.

I could have done a better job myself. No care or time was taken with shaping my nails, cutting…read moreback cuticles, or polishing. Worst pedicure ever. Also, the place had a grimy feel to it and towels looked gross. This so called pedicure was a waste of money.

I used to love Exotic Nails. Stopped going there for about two years and recently returned to get a…read moregel manicure. The whole vibe has changed there from the staff to the brand of gel polish which is very limited and no longer OPI. My manicure lasted 3 days before it chipped and I wasn't hard on my nails at all. It's been 10 days and another nail chipped a third off! This is completely nuts and I might as well have lit $40 on fire. Sorry, but this place is in serious decline.

My cousin recommended this salon and I'm so glad she did. I had a mani/pedi and they did an…read moreexcellent job. I always get nervous about French manicure, but this place did them perfectly. One of the best I've had. I would highly recommend.

This is my favorite salon for an all around restful and relaxing…read moremani/pedi experience. I love that it is quiet and play lovely music. It is clean and bright and easily accessible. Parking on nearby streets is generally easy. The prices are fair and the quality of the services is top notch. The beauty technicians are excellent and quiet.. I really do like the people and the product.

I've been a client at Keldara since it opened! I was first…read moreat KC and Co. in West Roxbury, and followed Keldara to Dedham. I've been seeing Meg forever! She's an expert that always knows what to do with my hair.

I canceled an appointment with less than 24 hours' notice because I was sick. They flagged my…read moreaccount, and they charged me for a full haircut and color, totaling about $180. I tried to talk to them about waiving or at least reducing the fees, but they refused. For all the other customers, be careful when using their services.

sarah does a beautiful job on my naiils. sarah did christmas on my nails its awesome…read moresarah is very professional and takes her time. i just want to say since i've been coming here to get my nails done.it's been a pleasure having sarah to do my nails thank you.sarah merry christmas & happy new year

Rushed and shady practice. I went there for a basic pedicure and then decided to do the spa…read morepedicure which was $45.00 . The treatment was ok but she was little rough and it was rushed. One thing that really annoys me is that they have a habit of asking you before you even get out of the chair how you're going to pay for it and then wait to receive your credit card while you are still in the chair. Its very pushy and then they run to the front with your card to cash out. This happened once before and I forgot about it. Well, the bill was $48 and not $45 because they charged me extra $3.00 to buff my nails. They are ripping people off by the add-ons, and shady practices . I never get polish or clear coat. I just wanted a guys basic pedicure. I have never been charged at any salon for buffing of the nails. I won't return there again.