DO NOT bring your car here -- even if your insurance recommends it. If you've just been in an…read moreaccident, the last thing you need is more damage and stress, but that's exactly what this place gave me. My car was sent here only to be inspected -- not repaired, not touched, not taken apart. And yet, when I got it back, it was completely violated: My seat covers were torn off the strap's were cut Both mirrors were tampered with and broken My visors were ripped off And worst of all, they cut off my steering wheel cover There was zero reason for anyone to be inside my vehicle. This wasn't part of any repair order. I had photo documentation of exactly how my car looked before it was taken to them -- so I know for a fact none of this damage existed before. They take no accountability for what happened and offered no explanation. It's clear they don't respect customers, their property, or professional boundaries. If your insurance suggests this place -- say no. You are not required to use their recommended shops. Protect yourself and your car. I repeat: STAY AWAY from this place.

This company was supposed to come pick up my car (which was a total loss following a collision)…read more The other driver's insurance company said these guys would come get the car on Friday. I was home all day waiting to hear from them. Then they told the insurance company that they called and there was no answer and no voicemail, which is absolutely FALSE. I did not have a single missed call, and my voicemail worked fine. Then I left two messages for them and waited on hold for an hour before they disconnected me. NO ONE ANSWERED and no one called back. Horrible business.

their tow truck driver backed into my retaining wall,…read moredamaged it and left while towing neighbor's car!!!!!!!! * WOULD NEVER USE

It is 1:00 AM & I needed a towed, so I called this place and the person who answer was rude! I…read moredon't know his name but he was an asshole.

This auction used to be great -- I've bought a lot of cars from them in the past. But lately, it…read morefeels like they've turned into a complete scam operation. I recently bid online and caught the auctioneer making me bid against myself. I placed a bid at $3,759, and they claimed there was a $4,000 bid and pushed me to go to $4,100. I held off -- and suddenly they "rolled it back" and sold me the car for $3,750. Shady. Even worse, they forced me to buy a non-running car I never bid on. We spoke to a manager who insisted it came from my IP address -- but I know 100% that we never placed that bid. Still, we paid for it just to avoid the hassle. After towing it, getting it to a shop, and trying to get it running, we found out the transmission was bad too. Again, this was a car we never wanted or agreed to buy. This week, I won a bid on what looked like a super clean 2008 VW Beetle convertible. Every photo showed the top down -- no mention or photos of any damage. After paying, we saw the car in person and the top was up and completely trashed -- ripped everywhere. The armrest was destroyed. If the listing had shown the real condition or even mentioned a torn convertible top, we never would've bid. Buyer beware. I'm completely done with this place.

Over the past year, I bought around 30 cars from this auction -- every single one had serious…read morehidden defects. Titles for some took over 45 days to arrive, and none passed the smog check. One car couldn't even leave the yard, costing me thousands to repair. This auction is a nightmare for dealers. I strongly advise all dealers to avoid buying here.

Guys!!!! Stay away from this place is literally a big scam place , I just bought a Tacoma 2021 for…read more15k and when I call the place they said it was only the radiator and the support that was damage and the body how it look in the pictures and it was a big lie! I paid for it plus $600 delivery charge and when I got it is a fucking junk .... They bought it at the action and literally just make it look like it wasn't a big accident , I called the place and they didn't help at all ... I'm going legal against this place ... be very careful with this place I live the proof in pictures Literally when we inspect the truck the chasis on the back and front is super damage nothing we can do need a new chasis , the rear diferential was way too damage nothing to do , plus damage all around the motor .... This is just a big scam placeeeee

if i could give 0 stars i would. they did a breach of contract with us!! they had a mistake in…read moretheir end with the contract date with us even after we gave our $500 deposit for the car that we wanted they sold our car to someone else! & did not care. do not come here.

Front desk seems to sorrow not willing to assist customers. Plus they stole my money from the…read moremiddle compartment and my dashboard cell phone holder.

I think that in these companies they have people hitting the cars so that they don't look like they…read morereally are, they want to appear to have less damage, but in reality what they are doing is damaging the vehicles more, this should be illegal. They do everything so that people who don't know much about vehicles bet a lot of money on crashed vehicles. Here in the photo is an example of how they scrubbed the left panel of this Audi more. But karma will come to them one day.

I came in ready to buy a ~$30K (after taxes) car TODAY, on my credit card, on the spot. I knew…read moreexactly which car I wanted, but there were a couple of other good options too, including a Model S. They (Mario and some other guy) acted like they didn't even want to give a test drive of ANY car. Because I'd just been in an accident, I needed to make sure the suspension actually felt like a luxury car. LOOK--I've been buying cars for a looooooooong time, especially sports and LUXURY cars. This was hands-down the ABSOLUTE WORST car-buying experience I've ever had. I was looking at three cars I was ready to buy TODAY, and what these idiots didn't realize is I needed to leave with a car today. While I was waitin to testdrive the Model S, they kept asking me, "How are you going to pay for it?"--as if I'm broke--before even letting me drive the cars, AND as if I OWE them an answer... DUDE, we're not even near that part of the process yet! THIS is the WEIRDEST SHI* I've ever experienced in my entire f*ing life. At Lexus they wine and dine you, free cappuccinos, snacks pastries popcorn.. give as much time is necessary getting you comfortable in the dealership. This is why Ive spend $70,000, $45,000 on a car there. These idiots didn't get the memo!! So OF COURSE I left when they made it feel uncomfortable. I go to another car dealership which didn't have anything I was interested in. but I met this young Asian guy from Korea who was also car shopping. he was looking for a convertible Mustang or convertible bmw. elegant cars had a convertible BMW in his price range! they LITERALLY had a DOUBLE SALE OPPORTUNITY!! I came back specifically to test drive the Tesla Model S, butNOW i brought this new friend who was ready to buy rt away... and again they're asking how I'm going to buy it without first making sure I even like the car. then even though the BMW convertible is listed online for sale they told the Korean boy that the BMW wasn't working at all..! I was like wtf!? I asked about the car earlier they never told me that! #HELLASHADY That's not how you sell ANY f*ing thing. Danny brought out a paper with the Model S's price, title and taxes total of almost 30k and I'm wondering why! like I already know what the price is, the price is no problem for me, and I STILL hadn't test drove the car yet!!! so it was just the strangest interaction that just was hella awkward which challenges explanation. Their hella f*ed attitude lost an EASY $30K LAY-DOWN. All they had to do was let me test-drive the two cars I was interested in. I would have paid and left! But in this scenario I simply just left LOL #DUMB #EXTRADUMB I honestly started questioning whether they sell cars AT ALL.

I purchased a beautiful 2012 GMC Terrain with only 58,000 miles on it in December 2024. It was a…read moreno hassle very pleasant experience, and the price was very reasonable. The salesmen were friendly and helpful. Because the vehicle was older than a 2016, no bank or credit union would finance it so I did financing through the dealership. Even though I have good credit, they still gave me a 12% rate. I would have given 5 stars with a more reasonable finance rate. Overall I would recommend them, but get your own financing if you can.

This Auction is awesome!! Helping others get a nice car for a couple hundred bucks! Everyone is…read morefriendly and works together for a common simple system :) you show up to the auction at 1pm to preview their cars and then bid on the one you like.. you can drive out with all the papers and be the proud new owner of a new vehicle, a cause that serves a great purpose! You would be crazy not to check it out or view their weekly list! I'm gonna highly recommended this place to go find a car, truck or van! CASH ONLY so start saving this will change your life cuz it's hard to afford car payments anymore! Recycle cars and give the people a break it's like hitting the lotto 75% less than any auto you were about to buy you can't go wrong! US TOW HAWTHORNE AUCTION EVERY THURSDAY 2PM CHECK IN AT 12:30 GOOD LUCK

I wish I could give this place zero stars. Horrible service and rude people working there. You can…read moretell from the faces of the employees the minute you enter the place that it's not gonna be a good day. They all look upset and angry for no reason. If you start asking questions they get irritated easily. They will give you papers to fill that look like has been prepared by a 1st grader. They make copies of everything for themselves but won't give you a copy. If your car has been involved in a crash and you want to get your stuff out they only allow 1 person to go in even if you are on a wheelchair they won't allow anyone to assist you because that's their rules. They are contracted with Hawhtorne police so the police dept makes money having your car towed with this company. They wouldn't let me call AAA either because they wanted to be the only ones to tow.

I did not get a service here HOWEVER, I wanted to thank Angel for taking the time to help me over…read morethe phone two weeks ago. I was in a rush, at a dealership, ready to buy a new vehicle and had a few questions to ask. I could tell he was busy, but he still took the time to answer my questions while being polite and helpful. Thank you Angel!

Richard and his father are really good at what they do. So far I had to take my wife's grand…read morecaravan to him 3 times. He also didn't he breaks on my Ram truck. Have nothing but good things to say. Both vehicles haven't had any issues with the work their at all. Definitely would recommend.

Great service, very reliable and great price! He was able to tow my car and deliver it in a matter…read moreof 30 mins.

these guys are always nice…read more i've had to get my car unlocked or a tire fixed or a car towed here and there and they always come through

Where do i begin... my husband called and went in person and both times he got horrible customer…read moreservice . Our car got stolen I would have thought they would have more compassion. waited a while to be attended all the way to being done . Said the engine was blown which wasn't true at all Said it was undrivable and it ran once we had another tow truck help us take it out . They were making it seem like our car was junk and we don't need it . I read all the reviews and was worried on what I was going to walk into .

Illegal Withholding of Property & Attempted Title Extortion…read more​"Be warned: This company is currently a city contractor but operates in violation of California State Law. During my interaction, Kruger Towing refused to release my personal belongings unless I signed over the title to my vehicle. ​Under CVC § 22651.07, storage facilities are legally mandated to release personal property during business hours regardless of whether the tow fees have been paid. Not only did they ignore this statute to attempt extortion, but they eventually discarded my property onto the concrete outside their gate. ​If you are dealing with this yard, document everything and know your rights. Do not let them bully you into signing away your assets to get your belongings that are IN OR ON the vehicle a formal complaint has been filed with the Office of Inspector General regarding their conduct and the associated law enforcement response."