Was in the market for a bike for my 12 year old son. Greg took the time to help us pick the…read moreperfect bike for us. We look at/rode several and ended up w/the Giant Talon. Had my heart set on a Trek Marlin 5. But the Talon fit my kiddo better. And it was less expensive. No pressure on purchasing the more expensive bike. Greg made sure we had the right one for us. Not the rt one for them. Love these guys.

Greg fixed my electric bike in less than an hour, and didn't even charge me a dime. Extremely…read morehumble and genuine people, I will absolutely continue to use them in the future.

This is a great veteran friendly business. They are knowledgeable and always complete with great…read moreservice

Great service ! Velocity bike are very professional and provide me with the best service for my…read moremountain bike. Nothing but good people all around! Highly recommend them. PS: they service all bikes but it's the Specialized bike shop to go to in town!

Not there. No customer service, no one picks up the phone. Other places are just as close.read more

I want to give a big Thank you and a "shout out" to University Wheels and to Sam, I would highly…read morerecommend them for all your bicycle needs! Here is my story: My son attends TTU and this year for his birthday I wanted to get him a good bike to commute to school and work. I live in Aurora, Colorado so I thought it might be tricky to get it done, especially with short notice (his Birthday was yesterday, December 5th). I looked at some of the bike shops in the Lubbock area, but was drawn by the great reviews that Sam and his team have received...and I was right to pick University Wheels. Sam "bent-over-backwards" to help me find a couple of great bikes for my son to choose from, and then went out of his way to make it a "birthday surprise" by meeting my son on campus to look at the bikes. My son picked one he liked, Sam even followed him home, and I was able to complete the transaction with one simple phone call. I have been in the Sales/Customer Service field for more years than I care to admit, Sam's attentiveness, quick responses, and willingness to make sure everything was perfect is a testament to his character and why you should do business with University Wheels. Thank you Sam, I would highly recommend you and your team for anyone that is looking for a bicycle in Lubbock! You guys rock!

I absolutely love Troy's. The employees are all very friendly and knowledgeable, and won't try to…read moreupsell you on products. They carry everything you need to hit the slopes, across all price ranges too. Their ski/snowboard rental prices are much better than what you would pay at the resort, and the same goes for their board maintenance and repair costs. Please support businesses like Troy's over large corporations. These people truly care about what they do. The last time we visited, we told them where we were headed to ski and they even pulled up the resort's live webcam to see the current conditions! Keep up the great work!

I believe it was the owner who helped me, was extremely helpful with boot fitting!! They have a…read morepretty wide selection given it's the end of the season. Pricing was also very reasonable!!

I have not personally paid for anything from the store but have dealt with the staff on multiple…read moreoccasions for my boss. I was picking up some shirts my employer had ordered and I was warned that it had been a nightmare to get them ordered and to prepare for the worst. I was pleasantly surprised when it was a quick and easy pick up! Once we pulled the shirts from be bag we quickly just tore tags off and hung them up. When it was time to use the shirt we noticed that a white one had brown stains all over it (looked like dirt). I tried washing it with stain remover to no avail. I called the store and they said to bring it in. When I did they proceeded to politely argue with me about whether the stains were present when we picked the shirts up. To their credit, they do check each shirt for size and color before they put them all in the bag so I understand that it seems unlikely that a white shirt would leave the store with unnoticed stains. But it happened. The conversations were awkward because I was trying to explain that I knew for a fact the shirts had not been worn and that I was not the buyer anyways. I noticed tones of annoyance in their voices which made me uncomfortable. Eventually they brought the shirt back to me with a "pretreatment" that smelled so much of sharpie that I had to drive back with the windows down. I washed the shirt with the treatment and it did take some of the stain out but not all of it. I called again a day or two later and they said they would reorder if i brought the shirt back in. I appreciated that they did not argue with me BUT... As soon as I walked into the store the girl at front (same as the previous time if I remember) did not seem willing to honor the agreement made on the phone at first. She politely reminded me of the procedure of checking shirts before sending them out which I was fully aware of. They did end up taking it and stating that they would reorder. I tried to smile and speed politely but the employees I spoke with were not returning the love. It was uncomfortable at best. The shirts done properly did look nice and they did eventually make things right but I would not use this service for myself based on the two uncomfortable encounters I had. I understand mistakes and weird things happen but I would like to have been treated with more respect instead of suspicion and annoyance. UPDATE: 26 days later I called to check in the shirt and they said they had it. Going in to get it was easy and pain free. I was treated with courtesy and respect this time. Not sure how to feel after 2 nice and 2 not so nice visits.

The manager of this place is hurting their business. She keeps slipping set up charges on…read moreeverything I have done. They already changed set up but claims if the size or color changes it must be charged again. $25 fee every time you walk it the door. The owner needs to watch this person.

The hats I took here were fitted and shaped just as I wanted. So I took a pair of boots here for…read morerepair and the "fix" on them is so tacky, I have never worn them. Won't be going back.

Full disclosure, I took boots here about 15 years ago to get a half-sole put on. At the time, the…read moreworkmanship was acceptable, but the customer service was pretty poor. Last week, I took a pair of boots in again to get the same thing done. A miscommunication led to them removing half of a good sole to put on the rubber half-sole. The workmanship was far better this time, but not what I had asked for. I took them back the next day and addressed the issue. They made it right. You can't ask more than that. I left a second pair with them to have a new heel cap installed. They have earned my business.

They were amazing with my needs. I had a knee surgery and they supplied me with a scooter for the…read morecollege tour I had to attend with my sone that was portable. They were helpful and so nice

Had what I needed and associate was very knowledgeable and helpful in making sure my needs were…read morefulfilled. All employees were very courteous!

I love this new location for Lubbock's local shoe experts. It gives easier access to those of us…read morerunners on the south side of town. We're here, I promise! If you build it, we will come! If you're from out of town and more used to mainstream stores like Fleet Feet, you will not be disappointed coming to this store. It's quite similar. They seem to contract with only the most popular and biggest brands for mostly track and road runners. Think brands like On, Saucony, Brooks, Hoka, and Altra. But they also include Topo Athletic in their lineup, which appeals to me, even if it's only a few shoe models to choose from. Socks include Balega, Feetures, and others but no Injinji - a big bummer for me. They have a small smattering of running clothing, accessories, insoles, nutrition, watches, and other items. Selection is larger at their main location in town. As a specialty store, they have specialty store prices. That is to say, they can be a bit high. They are also, as mentioned, directed towards strictly road runners. I have not found trail running shoes here. Staff is very helpful and friendly. They are plugged into the local running community with a couple of running group meetings here per week. They even occasionally raffle off gift cards. Definitely your primary stop in town if you are a serious runner.

I have been looking for good shoes for years. My brother recommended I go here. Never would have…read morethought I would find great shoes in Lubbock since I live in the Austin area. The staff were friendly and knowledgeable. I am so impressed with the experience I received. They are very detailed in assessing the right shoe. Gave you options. Bought a great pair of shoes. First time in years my feet have not hurt. This place and the staff are amazing!