This is a great veteran friendly business. They are knowledgeable and always complete with great…read moreservice

Great service ! Velocity bike are very professional and provide me with the best service for my…read moremountain bike. Nothing but good people all around! Highly recommend them. PS: they service all bikes but it's the Specialized bike shop to go to in town!

Was in the market for a bike for my 12 year old son. Greg took the time to help us pick the…read moreperfect bike for us. We look at/rode several and ended up w/the Giant Talon. Had my heart set on a Trek Marlin 5. But the Talon fit my kiddo better. And it was less expensive. No pressure on purchasing the more expensive bike. Greg made sure we had the right one for us. Not the rt one for them. Love these guys.

Greg fixed my electric bike in less than an hour, and didn't even charge me a dime. Extremely…read morehumble and genuine people, I will absolutely continue to use them in the future.

Not there. No customer service, no one picks up the phone. Other places are just as close.read more

I want to give a big Thank you and a "shout out" to University Wheels and to Sam, I would highly…read morerecommend them for all your bicycle needs! Here is my story: My son attends TTU and this year for his birthday I wanted to get him a good bike to commute to school and work. I live in Aurora, Colorado so I thought it might be tricky to get it done, especially with short notice (his Birthday was yesterday, December 5th). I looked at some of the bike shops in the Lubbock area, but was drawn by the great reviews that Sam and his team have received...and I was right to pick University Wheels. Sam "bent-over-backwards" to help me find a couple of great bikes for my son to choose from, and then went out of his way to make it a "birthday surprise" by meeting my son on campus to look at the bikes. My son picked one he liked, Sam even followed him home, and I was able to complete the transaction with one simple phone call. I have been in the Sales/Customer Service field for more years than I care to admit, Sam's attentiveness, quick responses, and willingness to make sure everything was perfect is a testament to his character and why you should do business with University Wheels. Thank you Sam, I would highly recommend you and your team for anyone that is looking for a bicycle in Lubbock! You guys rock!

I came here to get my bike tires aired up because I am from Austin and am visiting. Wow, if you…read morewant professional service and are used to people who know bikes, DO NOT COME HERE. I wouldn't trust them with anything other than an old bike I don't care much about.

Visited here looking for a bike. The man never got off his seat or playing on his phone the entire…read moretime. No prices posted on any of the bikes. Very unfriendly. Tons of bikes at the back that needed repairs done to them and no one was even working on them. He acted annoyed that I came in.