Literally the worst car dealership I have ever experienced. These people are the worst of the…read moreworst. They do not care about you or the car they sell you. Sold us a 10k car that they lied and told us it had a used car inspection but when the engine blew up 34 days later told us we should have bought an extended warranty because it never had a used car inspection! Reese is a pompous jerk and the old woman who does the paperwork is no better. Liars and thieves!

Reese was exceptional from his quick greeting on the lot to heckling on our behalf to get us the…read morebest deal imaginable. We got exactly what we came for and great service along the way. Check them out if you need a rig in the Albany neighborhood!

My wife and I recently bought a 2026 Outback Wilderness. As we were strolling around the lot,…read moreAllison, a sales associate walked out and introduced herself. We weren't ready to get a new car, but we were curious about the new features. From the beginning, Allison was energetic, friendly and in no way confrontational or pushy. She explained all the new features of the Outback eventually leading us to take a test drive. We were now, interested in negotiating a possible deal. Allison took us to her desk and we started the dreaded process of back and forth negotiation. In my 52 years of driving and 22 car purchases later I knew what was ahead. Or not. We discussed the pricing, and after Allison consulted with the sales manager Tony, we inked a deal. I believe we countered twice before we accepted. The process, was very easy. We were taken to the office of Finance Manager John. This was another part of a purchase that is not enjoyed. John, from the beginning, had us laughing and really made the process enjoyable. He navigated us through the purchase and finance options with ease and explained every detail. He was an absolute pleasure to work with and an asset to Subaru of Albany. Of all the vehicles I've purchased (22) this was by far the easiest, most enjoyable process I've ever had. Good job! In another week or so, Vincent, who is the "tech guru" will meet with us to allay any concerns or questions we have on our new Outback. I know it will be as positive as our purchase. I would buy another vehicle from this dealership. Bill and Linda S.

never ever buy a service contract from them. it's a scam. I cancelled mine now have been waiting 3+…read moremonths to get my money back. when I call to check I get the run around. very frustrating. No one is ever available to talk to. Once they sell you the car good luck on getting any help

Had a great selection and you can feel taken care of even when leaving the lot. Super transparent…read moreand communicative throughout the whole process. Would definitely work with them again.

Lithia Toyota in Springfield worked on diagnosing the hybrid battery and said I needed a new…read morebattery. But when I left the navigation and the radio and Mirrors wouldn't work. they said I needed a now navigation system. Dave discovered the dealer removed all of the fuses that controlled the system. His work on our Pius was better than any service I had at other shops. five stars is not enough but that is what was available.

Dave replaced my hybrid battery several years ago and provided excellent service. Gave me a good…read moredeal and battery has been great. Would go back, but hope I don't have to!

After buying two cars that have both had costly repairs after purchasing from this dealership, I…read morewould not recommend buying a car from this place. Most recently I purchased a 2017 Kia Forte in March. Two days later, the check engine light came on. It also started leaking oil shortly after that. When I took it into the shop, they found three different leaks in my oil pan and a damaged ignition coil. It cost over $1,400 in repairs. In addition, my trunk leaks water. When I saw water in the spare tire department in the trunk, I asked the salesman about it and he told me that it was leftover from detailing. Turns out, whenever it rains it fills with water again. I have yet to repair it since I'm still trying to recover from the previous expenses for this car. We will see how much it costs to repair it. The car before this one was a 2016 Kia Forte that I got from them that they marketed as having brand new tires. Turns out that when they replaced the tires, they never replaced the tire pressure sensors. Cost around $300 to replace and when I called and asked if this dealership would cover the costs, they refused. I thought it was just an honest mistake until I got this last car and it had several issues. I'm not saying that they intentionally sell damaged vehicles, but if they aren't trying to be misleading then they are unable to properly inspect their inventory for damages.

My husband and I have leased cars for several years. Our former leasing agent always used made…read moreeverything so easy. So when we moved to Oregon we really didn't know if we could have such an effortless and ideal experience. I found Oregon Roads online and read all the reviews. We decided to call them to get a feel of what their service would provide. Joy Rose was exactly what we were looking for. She was professional and understood what what we wanted. Leasing from her went smoothly. We traded in our older vehicle and we got the exact car we wanted in the color we preferred and at the price that matched our budget. Flawless and terrific customer service. We highly recommend this company.

We've purchased 2 cars through Carey and the team at Oregon Roads and even considered selling one…read moreof our cars through them. Every experience has been so much better than any of the other places around town. While they don't have the service department or the huge lot of vehicles, the process with them is pressure-free and friendly. Also, you don't spend a whole day at the dealership if you buy from them, they know what they're doing and don't waste time going back and forth between buyer and manager or whatever it is the larger places do to drag things along. They also won't push you to buy something you don't need. Every time we've been there, they've waited awhile before approaching us, letting us look at vehicles without feeling like you're going to be accosted by a stereotypical salesperson as soon as you park on the lot. Also, if you're looking for something really specific, they do offer to do the searching for you and will get you the car you're looking for, if you can't find it here right away. I recommend Oregon Roads all the time!

BEWARE!! Total scam on a friend.. when approached about fixing the situation the lot exercised…read moretheir "as is" clause.. knowing they were selling a car with no oil in it.. pressured into buying the car saying someone else was on their way with cash to purchase the truck.. she had to buy it on the spot. that's a total shame. Preying on women. I hope Ace dose the right thing and works with Cindy. Single mom just trying to get through life .. where are the dealers with integrity?? Not this place.

Don't buy here. Misrepresented a vehicle. You're taking a big chance.... buy from a reputable…read moredealer.

TOYOTA SERVICE DEPARTMENT: I contacted the service dept about 10am Thursday for a front break job,…read moreand am exceptionally pleased with the whole experience. Lassen Toyota service department was able to get me in same day, quoted a special price that was $80 cheaper than a local tire shop and then still came in $10 cheaper than that. While in, they handled a recall for me, replaced my burnt out head light with a bulb I'd had sitting in the car without me asking, and washed my car. Also Lassen's questioned in my best interest whether the service was even needed so confirmed this before starting the work. On top of this every person I interacted with was extremely friendly, entertaining and prompt. I have always assumed dealer work would be more expensive, but now I have Toyota specified break pads and a Toyota warranty. I'm quite happy with this experience and will return.

They gave us an honest assessment of our 2010 Prius after we had a battery failure recently and…read morethey checked the charging system as well as all our electronic components for FREE folks!