I think selling cars is just an intense business. There can be so many loop holes and you have to…read moreput all your trust in these "salesmen". Before you walk onto any dealership you have to do your due diligence and research of what car you want to buy. Know your boundaries and know what type of fees or extra costs that come with buying a car. If you walk in with zero research and get upset that you've been "swindled or lied to", know that it is your own damn fault and you probably shouldn't be buying a car. Crocker's sells USED vehicles which means that you buy a USED vehicle. Now with that being said, they were extremely kind and helpful to me and my family looking for an suv. They answered every single question we had, they showed us the thorough inspection they had done on the vehicle, and then *gasp* they tried to sell us a warranty (like any dealership), but it wasn't in our best interest....so we didn't buy it. I didn't feel pressured or taken advantage of at any moment. They handle everything professionally and went line by line through the paperwork before we signed. They also pretty much baby sat my toddler while my boyfriend and I could discuss what we wanted to do. I drove 3 hours to see them because I liked how professional Sam was and I will always recommend this dealership to anyone.

UPDATED/REVISED This is long, but the details are important…read more I originally wrote and shared the following. I have made small edits as a courtesy to the owner of Crocker's Cars as he was disgruntled that I addressed one of his salesman personally. THE FOLLOWING is my slightly revised original post, edited only as a one-sided courtesy. When shopping for a vehicle, you hope to get lucky enough to avoid being taken advantage of. If that's your goal, if you want your interests considered, RUN. RUN FAST AND RUN FAR from Crocker's Cars, Inc. in Lebanon, Oregon. If you have a teen looking to finance their first vehicle- well, just don't let it happen. They will walk all over your child's interests to ensure their pockets fill. My 18-year-old son went to Crocker's Cars, 3+ hours from home to "look" at a truck he saw while driving by. Because he was away from home and it was short notice, he went in without mom or dad. My son purchased a truck from Jimi on February 1st, 2023. In addition to financing the truck, Jimi also sold my son a warranty. On February 8th, 2023, seven days after purchasing the truck, my 18-year-old is stuck on the side of the road with a broken down truck. I'll summarize. Truck and warranty purchased on February 1st. Turbo goes out on February 8th. Crocker's Cars refuses to do ANYTHING to help. They are disgustingly nasty on the phone (thank you again, Jimi). More phone calls from a heartbroken kid to mom and dad. Parental advice leads 18-year-old to call warranty company. Warranty finally agrees to cover the cost of the turbo. Crocker's Cars refuses to help with towing/repairs- no, they have their money- the kid can apparently figure it out on his own. Fast forward- October, 2023. The now 19-year-old is driving home from work, and again, truck breaks down. Transmission went out. We are again incredibly thankful Jimi sold the warranty. WRONG. Jimi and Crocker's Cars sold my son a warranty for $4,855. What does the warranty cover? It covers a max of $5,000.00 in repairs. Since the truck Jimi and Crocker's Cars sold my son broke down 7 days after it was purchased, nearly the entire $5,000.00 warranty was exhausted. The entire transmission repair, $9,639.74 is to somehow be covered by my 19-year-old son. After calling ASC Warranty, the warranty provider, we have been told that it is up to the dealership to choose what price they charge the customer for the warranty. What fantastic deal did Crocker's Cars pass along? Here it is: $5,000.00 - max covered by the warranty $4,855.00 - amount financed for the warranty $1,051.51 - approximate interest my son will pay for this warranty My son will have paid $5,906.51 for $5,000.00 of services. In addition, he paid for the vehicle towing. He has been out of a vehicle many more than a handful of days since purchasing his truck, AND has had to figure out how to come up with nearly $10,000.00 in repairs. UPDATE After I shared this as a Google review for Crocker's Cars and on my social media page, the owner asked me to call him, which I did. Once he was able to calm down and address the issue, he clearly stated twice that they (Crocker's Cars) were to blame for the issue and would make it right. Through my conversation with the owner, my son was offered $3,500.00 to help offset the cost of the transmission repair. I asked about the scam-feel of the warranty and was told that Crocker's Cars no longer uses that warranty company because they had no idea that is how the warranty worked (but they are the ones who felt comfortable selling the warranty.) I removed my Google review, even though it was an accurate accounting of what happened. As you can see in the screenshots of text messages, my son was ultimately promised half of the actual cost of transmission repair. I deleted my post as a courtesy, and now we are told by the owner that because my post was up for 5 days, it now "doesn't excite him to help" my son. Many negative posts are opinions, not this one. I will post screenshots of my conversation with Crocker's Cars. I feel like business names should be spread far an wide by word of mouth. If a business is great, TELL EVERYONE! Support a business doing a good job! If a business blatantly chooses to do bad and even crooked business- warn people. Had someone been able to share the many poor experiences I have recently heard, maybe my son wouldn't be in this position but would have been able to visit a trustworthy car dealership.

My husband and I have leased cars for several years. Our former leasing agent always used made…read moreeverything so easy. So when we moved to Oregon we really didn't know if we could have such an effortless and ideal experience. I found Oregon Roads online and read all the reviews. We decided to call them to get a feel of what their service would provide. Joy Rose was exactly what we were looking for. She was professional and understood what what we wanted. Leasing from her went smoothly. We traded in our older vehicle and we got the exact car we wanted in the color we preferred and at the price that matched our budget. Flawless and terrific customer service. We highly recommend this company.

We've purchased 2 cars through Carey and the team at Oregon Roads and even considered selling one…read moreof our cars through them. Every experience has been so much better than any of the other places around town. While they don't have the service department or the huge lot of vehicles, the process with them is pressure-free and friendly. Also, you don't spend a whole day at the dealership if you buy from them, they know what they're doing and don't waste time going back and forth between buyer and manager or whatever it is the larger places do to drag things along. They also won't push you to buy something you don't need. Every time we've been there, they've waited awhile before approaching us, letting us look at vehicles without feeling like you're going to be accosted by a stereotypical salesperson as soon as you park on the lot. Also, if you're looking for something really specific, they do offer to do the searching for you and will get you the car you're looking for, if you can't find it here right away. I recommend Oregon Roads all the time!

If I could give this place 0 stars I would. They are horrible business men, and have no…read moreconsideration for their costumers when things go wrong. I am absolutely appalled at the way they run their "business", and how they treated me when I started to ask questions after purchasing a vehicle from them. For a back story, I'm an 18 year old girl that was buying her first car. They had promised me that their mechanic had looked everything over, and that the car was in "great shape". I bought the car on January 8th, just over a month ago, however they had managed to break my door handle during the process. They were willing to repair it themselves for no extra charge, but took over a week to do so. Even after the fact I couldn't lock my door from inside the car anymore, so much for "fixing" the issue by making another one. Once I actually got the car on January 26th, I noticed that it had been driven over 50 miles from when I purchased it just a few weeks prior. I'm not too sure why my car was driven that much, or at all for that matter. Fast forward to a week later, my car had started to misfire, but I assumed it was a spark plug issue. Turns out it was much more than that after | discovered my radiator was filled with oil so I knew I had a head gasket issue. EVERYDAY for the next TWO WEEKS I would attempt to call and talk to somebody who could help me understand how a car I just bought for five grand, and was in "great shape", would have something this serious occur. Once I was able to get ahold of the owner who goes by Jake, I requested an explanation for the damage, as well as a portion of the repair cost to be covered for the hassle of everything. He went on to deny everything, and begin to make fun of the way I talked, consistently talked over me, and ended up hanging up on me mid sentence when I finally was able to get a word in. This "business" will treat you like a priority until you've given them your hard earned money. Then and only then will you realize they're a huge scam when things begin to fail, and they turn their backs on you when you ask for help. I highly recommend you DO NOT BUY A CAR from these so called "business men."

From the owner: Top Line Auto Sales and Detail - Wax CoatingDeodorizingEngine Steam CleaningShampoo Interior Paint…read moreCorrectionPaintless Dent Removal Headlight RestorationWheel & Rim DetailingPaint SealantPet Hair RemovalTruck DetailingWindow Tint

Our headlight lenses look brand new! The clarity is amazing. Jon did a phenomenal job. He came…read moreto our home, was on time, and professional. Very inexpensive for what he does. I wish I would have known about him years ago. Thank you! The posted pictures do not do his work justice.

Jon came out to fix our foggy headlights. He worked around…read moreour schedule and came out on a Saturday. The finished product looked brand new. He was very knowledgeable, friendly, and reasonably priced. Thank you Jon!

I saved thousands of dollars and gained confidence while working with Mike Tayler at AAA Oregon…read moreAutoSource for my car purchasing experience. Mike is incredibly knowledgeable about the car purchasing industry and provided a wealth of information guided me along the process. He offered solutions to avoid problems/challenging situations when talking/working with a car dealer. He offers products that will save you money and he can do all the work with the dealership so I didn't have to. I highly recommend Mike Taylor with AAA Oregon AutoSource.

Today my car tire blew out on the freeway. I had a spare but had removed…read more my jack and lug wrench and forgot to put it back in my trunk. I used to have AAA but it has been a few years. I was trying to get a tow truck or any local service to come help. unfortunately everyone was busy and looking like a two hour wait at best. Fortunately there was a tow truck assisting someone else broken down not far. I talked to the driver and he helped me. His name is Riley. I just want to say Thank you Riley again you really saved me today. AAA is lucky to have you as an employee and I hope they appreciate the work you do. I am signing up for AAA because of your efforts today. also it's good smart insurance to have and getting stuck like that is dangerous, especially off the shoulder of the freeway where I was. Thank you Riley you are awsome and I wish you a very special Holiday! keep up the good work. sincerely , sean haines

This company is so unprofessional, i called for a part at the albany location and they wanted…read moredouble what a new part was!! not only that this place was so unprofessional when the guy picking up the phone just said nothing but "Sup" this place is a joke dont waste your time or money for auto parts there, you would think since its a wrecking yard it would be cheaper and not double OEM prices for a WINDOW regulator.

Everything went well. A+ on service and price. They beat B&R…read moreall day every day by like hundreds of dollars. I got a tow from corvallis to albany's crab tree automotive. $166. They couldn't fix it so Charlie's towed my lifted duramax to oregon fuel Injection in eugene. $395 B&R would have cost me over $1000 bucks for sure. They always try to overprice me at B&R. Charlie's gets it and is for the people. America is great again with these guys

A quick review of my experience with Platinum Auto Care - Kristal, was amazing, quick and helpful…read morein her responses to my questions. Professional and great execution - Thanks!

Ulysses showed up exactly on time and went straight to work. We thought the car was reasonably…read moreclean, but when we saw it when they finished our jaws dropped. It was like a brand new vehicle. Not only was everything clean, but the colors and textures were so much more vivid. They are great workers and we will definitely use them again.