My Dodge Ram 2500 Diesel. Was towed here It wouldn't start. Jeremy in service says it needed a new alternator and batteries. My dodge has a bully dog delete system on it. Jeremy calls asks if I want all electrical gone through he says it'll be $700. They literally just did a factory reset, ruining the set that was put on it, Jeremy tells me they didn't reset it, it must have done that itself when the battery died.... Really? I wasn't born yesterday. Does your phone loose all its settings when it's battery dies? They told my power of attorney who was their point of contact while I was coming home, that it was done and ready to go, and the bill was $1400. I paid that. I got a ride, luckily she stayed, because at first they couldn't find the keys (which happened in the course of the 2 week repair itself; in fact they couldn't find the truck. They told my POA that it wasn't on the lot. 48 hours past and SHE had to call them back and ask if they'd found it!) They found the key, had ME go find it in the lot, which for the past 20 years they'd always drive it up front to you. You know "Wilson's where we treat you like family" I saw why, they hadn't bothered to even rinse it off let alone wash or vacuum it.. it sounded horrible, the 'exhaust system service-see dealer' light was on as well as the check engine light. It literally sounded like it had no exhaust. I was so frustrated at this point. I felt like I was shoved out the door. Jeremy came out after his two phone calls that were clearly more important. He saw the condition of the truck, mud and wet dog/smoke smell in the inside (I don't smoke and my dog hasn't rode with me in years) the exterior like it'd been at a junkyard for 10 years. Zip ties were hanging off the wiring under the dash! He said those were there, that he'd have his boss get involved. I got in the car with my friend and completely burst in tears. 2 hours went by, Brian (Jeremy's boss) called me. Said he couldn't find the controller, bug guard had also been snapped off but he was quick to note "his guy" wrote it was like that but oh could Brian order me a new one. He said he couldn't diagnose the exhaust because He says those bully systems reset themselves, remember the cell phone reference? Not possible. I called the tech, because I'm definitely not perfect. He said that's not a thing. The computer system is set to what it's set to, a factory reset would throw the code-I called Brian and explained my new knowledge. Now it's 'I can't legally diagnose it, it's deleted' I caved, feeling defeated like I was going in circles. Would you let a vehicle leave the lot that looked like mine? He said 'we don't wash and vacuum unless it's asked'..... sooooo not true! In fact that's why my family has used them so long because of the service. The driving it up front and looking good from a fresh wash and vacuum--representation right? My friend needed to get back to her own life Jeremy said 'my mom' told him to do the batteries and alternator and then stop.... He was referencing my POA, which is my friends mom, so my friend gets on the phone, 3way calls her and she absolutely did not say that. I'd been away 2 years, the point was to have a running truck when I got home, a point she explicitly got across to him. What started at 9am was now 2pm. Brian called around 4:30pm said it was ready to go, and that the air controller must've never been in the truck when it arrived. He said those were manual air bags only, like I'd lost my mind that I didn't know what I'd bought and never heard a compressor kick on when I put my key in my truck. I called Les Schwab, to confirm again I'm not perfect; because it was their personal kit that they installed. They said it absolutely has a controller. So I conceded I'd just pick it up and get it to Les Schwab, now in a frustrated daze I'm now having to get my truck to two other shops. I got there at 5pm a $50 Uber ride to add to the day. It was washed this time, and up front. I started it 'exhaust light on, engine light on, and now service 4x4 on' I started to drive, it sounded like all the springs were cut and I was dragging them on the ground!!!!!! I circled the parking lot, got out had Jeremy ride with me, he heard it right away. You think this is safe? I have to get on hwy 34 to Lebanon. He said no he wouldn't drive it, he tried texting Brian who couldn't be bothered he was already at home. I asked was there a rental I could use, he made an 'effort' to see and said no. So I clarified, very upset again, Wouldn't that make this a liability at this point?" Jeremy's words 'they were done making money off me' read more