My wife and I recently bought a 2026 Outback Wilderness. As we were strolling around the lot,…read moreAllison, a sales associate walked out and introduced herself. We weren't ready to get a new car, but we were curious about the new features. From the beginning, Allison was energetic, friendly and in no way confrontational or pushy. She explained all the new features of the Outback eventually leading us to take a test drive. We were now, interested in negotiating a possible deal. Allison took us to her desk and we started the dreaded process of back and forth negotiation. In my 52 years of driving and 22 car purchases later I knew what was ahead. Or not. We discussed the pricing, and after Allison consulted with the sales manager Tony, we inked a deal. I believe we countered twice before we accepted. The process, was very easy. We were taken to the office of Finance Manager John. This was another part of a purchase that is not enjoyed. John, from the beginning, had us laughing and really made the process enjoyable. He navigated us through the purchase and finance options with ease and explained every detail. He was an absolute pleasure to work with and an asset to Subaru of Albany. Of all the vehicles I've purchased (22) this was by far the easiest, most enjoyable process I've ever had. Good job! In another week or so, Vincent, who is the "tech guru" will meet with us to allay any concerns or questions we have on our new Outback. I know it will be as positive as our purchase. I would buy another vehicle from this dealership. Bill and Linda S.

never ever buy a service contract from them. it's a scam. I cancelled mine now have been waiting 3+…read moremonths to get my money back. when I call to check I get the run around. very frustrating. No one is ever available to talk to. Once they sell you the car good luck on getting any help

Literally the worst car dealership I have ever experienced. These people are the worst of the…read moreworst. They do not care about you or the car they sell you. Sold us a 10k car that they lied and told us it had a used car inspection but when the engine blew up 34 days later told us we should have bought an extended warranty because it never had a used car inspection! Reese is a pompous jerk and the old woman who does the paperwork is no better. Liars and thieves!

Reese was exceptional from his quick greeting on the lot to heckling on our behalf to get us the…read morebest deal imaginable. We got exactly what we came for and great service along the way. Check them out if you need a rig in the Albany neighborhood!

Bad customer service from one employee. 1st off, gave me a quote for labor cost of $195.00 per…read morehour and to water the area to find the leak which is $600.00 and he explained to me that the person that would inspect where the leak might be which i already knew and to take it apart. Too steep i thought. So i went to another place and got a second opinion. So i go back to the service dept and same employee, Richard waited on me and i explained that i wanted to order grommet, He said no. I said yes and he acted like i did not know what i was talking about and pretty much walked away and let someone help me. Well, someone in that service dept walked out with me to see what i was talking about and he said he would check it out. Came back and he was honest with me that the part cannot be found, and he got another person to come out with us and basically said the same thing. Gave me a great advice. That how should have been done this way in the first place. Sorry Richard, you lack customer's service skills. If you want great customer service, don't go to Richard R.

I really enjoyed how comfortable they made me feel. I didn't feel like any of my questions were…read moredumb. They worked with the dealership in Bend to get my issues fixed. They worked with my schedule on when I could bring in the rig. I enjoyed visiting with them as well. The manager at this dealership Rene (sorry for the spelling) bent over backward to help us. Byron was enjoyable to see again. I don't have one complaint at all about this dealership! Go hear for any work that needs to be done on your rig! Thank you to the whole team at this dealership in Service!!!!

Albany Hyundai. Advertise internet pricing, use the online calculator, only to get there and be…read morejerked around telling me you can't get that price with the special .99% financing even though their calculator will apply both.

I've been buying cars for nearly 50 years. I can say without hesitation that my recent experience…read morewith Jake Zilverberg and his team at Hyundai of Albany was the most straightforward new car purchase that I have ever had. From the negotiation and creation of the deal, to the contract-signing details, and then through the taking-possession process (getting educated on some of the Palisade systems), well, Jake has assembled a great team. Knowledgable and energetic, it was a great pleasure to see a group of young professionals operating in such an effective fashion...and I can't say that I've ever had these kinds of thoughts about a car dealership! If you're in the Eugene or Salem area (or beyond, Portland, southern Oregon, etc.) it will be worth your time to reach out to these folks. I promise. Kudos to Hyundai of Albany...highly recommended by this old-guy!

Take your business elsewhere. The sales department is okay, however the service department is…read moreawful. Service managers say one thing over the phone to get you there and then change their tune (& cost) upon arrival. This has happened multiple times, even with a Honda purchased from their lot. My family and anyone else I can persuade will never be returning.

Sold me a car in June, broken down in August. Super pushy, too. Wouldn't go back to this dealership…read moreor any dealership with the Power name. Good lord, what a mistake.

Went to service department to get estimate on hatchback door latch and a leak on a Monday. They…read moresaid they had openings the next day and if I came early they could get to it. Next day I came a little before 8, and they didn't look at car till close to noon. They wanted to charge me $480 for "diagnostic" and $700 for door latch. I told them I did not authorize a $480 charge and to give me back my key. Went on Youtube and saw that changing latch was pretty easy. Took a couple of hours. Got the part for $18 on ebay, so saaved $682. They were rude and condescending.

SERVICE!! Steve in service took care of us! Made everything…read moreeasy and convenient! Can't say enough good things!!!

Need a vehicle. This is the place to go. I've been using South Commercial Auto for years. I won't…read morego any where else. I've bought at least 4 vehicle's from them. If anything goes wrong, they will help you out. I highly recommend them. You won't be disappointed.

Buyer beware! purchased a Truck from South Commercial Auto in Salem about six month ago. Have only…read moredriven it about 200 miles and in that time, I have had to tow it to a shop for repairs on two occasions. Both for blown hoses. When I bought the truck, I returned to SCA in Salem and told them all the issue it had after my mechanic looked at it. They agreed to go over the list and work on anything they saw that needed fixing. They ended up keeping the truck for a month. When I came to pick-up the truck and ask them, what all did you end up doing, I never got a straight answer other than my mechanic didn't know what they were talking about and the truck was fine. Since then, I had to install new breaks and the 4x4 actuator was locked up and had to be replaced. I continue to get an engine light for the Turbo, I'm sure i'll have to replace that soon. It's unfortunate, cause i would like to get rid of this truck but unlike SCA, I don't feel comfortable selling a POS without fixing all the issues. Ted F.

Lithia Toyota in Springfield worked on diagnosing the hybrid battery and said I needed a new…read morebattery. But when I left the navigation and the radio and Mirrors wouldn't work. they said I needed a now navigation system. Dave discovered the dealer removed all of the fuses that controlled the system. His work on our Pius was better than any service I had at other shops. five stars is not enough but that is what was available.

Dave replaced my hybrid battery several years ago and provided excellent service. Gave me a good…read moredeal and battery has been great. Would go back, but hope I don't have to!

My husband and I have leased cars for several years. Our former leasing agent always used made…read moreeverything so easy. So when we moved to Oregon we really didn't know if we could have such an effortless and ideal experience. I found Oregon Roads online and read all the reviews. We decided to call them to get a feel of what their service would provide. Joy Rose was exactly what we were looking for. She was professional and understood what what we wanted. Leasing from her went smoothly. We traded in our older vehicle and we got the exact car we wanted in the color we preferred and at the price that matched our budget. Flawless and terrific customer service. We highly recommend this company.

We've purchased 2 cars through Carey and the team at Oregon Roads and even considered selling one…read moreof our cars through them. Every experience has been so much better than any of the other places around town. While they don't have the service department or the huge lot of vehicles, the process with them is pressure-free and friendly. Also, you don't spend a whole day at the dealership if you buy from them, they know what they're doing and don't waste time going back and forth between buyer and manager or whatever it is the larger places do to drag things along. They also won't push you to buy something you don't need. Every time we've been there, they've waited awhile before approaching us, letting us look at vehicles without feeling like you're going to be accosted by a stereotypical salesperson as soon as you park on the lot. Also, if you're looking for something really specific, they do offer to do the searching for you and will get you the car you're looking for, if you can't find it here right away. I recommend Oregon Roads all the time!