Overdue review. Last couple times I used the wash here were very poor experiences. No soap. Like none. The last time I came I thought it can't be that bad again, but it was. I recommend sticking to other options. read more

No longer getting our car washed here. Been coming here 5 years and now they're skimping on soap, bought the higher level wash and went through and it was the quick wash. Not coming back here again. read more

Paid for car wash with wax. Car went through way too quickly- no rainbow colors that normally occur- it is literally called"rainbow wash". Pointed out to the attendant, after he came back over from gas station. There were streaks of dirt, small bird poop spots & sort of gritty feeling & no shine Or smooth surface, like normal wash/wax. He claimed it was waxed. Was rude & walked away read more

Affordable. Easy. And the vacuum works great! I go here all the time for a quick wash.

Great experience! They take Apple Pay, the vacuums are free for car wash customers and they are located on either side of the car so no losing range in far corners of your vehicle, you can just switch vacuums. I paid $13 for a drive through and vacuum, will be back! read more

Business manager completely out of touch with their customers. Instead of working with them, they are in denial. They can't understand how they are scamming their customers making the word wash look like the word cash, as any other gas station posts cash. They want their already too high gas prices to deceptively look lower than they really are. Again, the business claims to be sorry then claims their customer is incorrect. Look at other reviews how they are in denial instead of working with their customers. They wish to scam you. Their supposed car was price scam that looks like a cash discount is so bad, they will sell you a car wash and then have a broken out of car wash. Recently it damaged a vehicle and also attempted to deny the damage. They are now in a double scam and should be taken out of service. Their customer service supposedly named Nichole is rude and condescending. Will say sorry you feel a way, then condem the customer. Will offer to help then instead of helping, will not help and do the opposite. Will say have a nice day, then tell you that you are wrong. Deception and scamming you as a customer is their true colors. read more

South Bay Shell - DECEPTIVE gas prices, car wash price not cash price - Gas Stations Near Me - Redondo Beach, California

I have been going to get gas here for years so I can drive through the car wash despite gas being more expensive compared to other nearby locations. The quality of soap they use now must be cheaper and is TERRIBLE! The soap leaves a dirty residue and does not dry spot free like it used to. I even tried the higher tier options and my car is still gross afterwards. If anything, my black luxury SUV looks worse after going through the wash with the dirt incompletely rinsed off compounded with soap residue. It smelled like sulfur going through the car wash today, so maybe the water being used is standing water or dirty reclaimed water. The sulfur smell literally smelled like rotten eggs permeating through my car vents....disgusting. I would find another beach city car wash nearrby and save yourself the need to drive to another car wash right afterwards. It is too bad the quality has gone way downhill. STAY AWAY! read more

The only reason I get gas here is to get a car wash too. I will not be doing either ever again. I paid for a premium wash. There is still dirt and dust on the hood. I asked if I could run it thru again. The gas attendant or owner whoever he is, is rude. He said it's not going to come off. So this isn't a car wash. It's just splashing water on your car. Highly recommend you go somewhere else or only purchase the cheapest option if you are desperate to get some dust off. If I could give no stars I would. Poor service read more

I like the fact there is always one on staff to assist you entering the car wash . The vacuums are always working and plenty of bays . The prices have gone up a dollar or two but it is still reasonable. I do feel the old brushes removed dust and dirt better than the new ones , but still very respectable read more

I tried to buy a drink with cash. The employee refused to take my cash asking me to pay with card. Which is odd because I know they take cash as they sell gas at two different prices for card and cash. This is my local gas station that I go to all the time. I usually dont have a problem here, but this experience will make me think twice about going here. read more

Woman beware!!! Don't come here! On the phone looked for my bank card to fill up and get a wash. Plenty of pumps open and an older gentleman starts screaming at me through my car window. He works there! He tells me to leave to get off the phone, roll down my window and I say no so he tries my door handle!! He countries screaming at me for 5 minutes won't leave won't stop and anything I say he he can't hear me open the door. That man is dangerous and very aggressive he o ly left when I threatened to call the cops if he didn't back away from my car. read more

It's an easy, cheap wash with free vacuum. Location is also really great for RB residents.

Great car wash! I appreciated that there was no wait and my car looked great afterward. I had no issues and plan to return for my next car wash. read more

Awful car wash. Got the "best" one and the wheels and tires dont look any cleaner. Vacuums are super weak: takes forever if they even work. I guess if you save 10 Receipts you get a free wash, but they dont print receipts. Go to Lightning Express Changed to 2 stars because of 80s rock music read more

Second time here. It's a cute spot. Got the $16 tsunami car wash as a RB resident Christmas Gift. The decor is cute and reminds me of Disneyland (surfboards, rainbow soap colors, lights. read more

this place closes way too early and its lowkey smelly tbh. ruined my night i just wanted a snack

First thing is the lady that ushers your car into the car wash is mean. Is she walking the runways of Milan because that's how she acts. Your car doesn't get clean here. Most of the vacuums don't work. read more

This gas station is conveniently located at the crossroads of my morning commute. In the city of Redondo Beach, it serves as my stop for gas and refreshments. The gas prices are comparable to other stations in the area, and they always have my favorite iced tea in stock. They also have the small chocolates I used to buy at my old (now defunct) study cafe in Westwood. These two items add an energy boost in a time when I am juggling increased workloads in both business and school. The staff here is friendly, and the place is kept clean. The restroom is always presentable, and everything is well stocked. They also have a mechanic station and a car wash, but I haven't used those. A great place, they have me as a regular. read more

Placed 4 quarters for Air, nothing came out. Went to see the cashier, he said they don't handle that machine and to call the #800 to get a refund. I asked, can I get free Air since it's given to customers who fill up gas. He said No. Isn't Air/water a partnership for them doing business and customer service? Looking at previous reviews ,I can see service is not in their list! Will never patronize this business! read more

If I can give them 0 stars I would. Sunday morning, we came and ask for the air to be turned on. He rudely asked if we were going to purchase something, I said yes, we need air first. Went outside to run it, it was still off. Went back again and he asks again in a rude tone, are you sure you're gonna buy gas. Is this how you treat a customer? I will never come back to this station. read more

DO NOT GO TO THIS CARWASH UNLESS YOU WANT THOUSANDS OF DOLLARS OF DAMAGE DONE TO YOUR CAR. I went last Saturday and the track was broken inside the car wash, causing my car to be pushed into the contraption that holds one of the lower brushes in place. On this contraption are 2 screws, which, due to having my car pushed into them, scraped the entire side of my car. I then went to inform the attendant, assuming they would naturally be very concerned and shut the car wash down. Instead, they did the opposite. They denied that the car wash caused the damage. Just a blanket immediate statement of denial. I finally got the attendant to investigate further and he brought out a tape measure and we measured the height of the scratch and then went into the car wash to find that the scratch was absolutely caused by the carwash because the contraption with the 2 screws protruding was at the exact same height. To my utter shock, they still denied that they caused the scratch. The attendant and I then went and looked at other cars that were currently exiting the car wash and of course, found an identical scratch to mine on the first car we saw come out. Still the attendant denied that the car wash was damaging cars. Upon imploring them to shut down the car wash and address the issue, they gave me a card for the manager and said to contact her. I was so disturbed at the thought that other cars were still going through and that their cars would get damaged that I went to the line of cars waiting to enter and told them what had happened to me and that they may not want to go through since they could possibly have their car damaged as well. A few people were very concerned by this and got out of the line. This apparently freaked the attendant out, so he came up to me and said that if I didn't leave, they would call the police!! Since I only came to this car wash because it was quick and I had already spent about 45 minutes dealing with this, I left and called the manager and proceeded to have one of the most unprofessional and condescending conversations I've ever had with a business. I was accused of lying and in response to the photos she asked me to text her, she said she couldn't see anything. Realizing that she was taking the same tact as the attendant - defensive, gaslighting and hostile, I decided to go see if I could just have the scrape buffed out and be done with it but when I went to the car detailing place, they told me the scrape was too deep to buff out and I needed to go to an Auto Body Shop. I got an estimate to have the damage repaired from the Auto Body shop and it came out to nearly $2,000 and will take a week to fix, requiring a rental car. When I texted her the estimate, it was more of the same unintelligible, rude responses. To pay $13 to have your car seriously damaged and then have to take all of the time and money to try to get it fixed is one thing but to experience the belligerent customer service afterwards is a whole other level of disappointing. If anyone else was there on Saturday 7/27 and has damage you can contact the manager, Nicole Madani but honestly, good luck! You will likely be met with outright laughter at your plight, called a liar and will get nowhere. How this immature, and clearly, unqualified person became a manager is beyond me. TLDR, just go to another car wash... it's not worth the risk that they haven't fixed it! read more

They must have plenty of customers because they sure don't put any effort into customer service. First, they view expiration dates differently than the rest of us. I went to the station on July 31 to use my car wash ticket that was marked Expires 7/31/2020. Unlike everywhere else I've ever been, the date the ticket expires is not included in the period you can use it. I see nothing on that ticket (see photo) that would alert me to use it by July 30. I had to go inside, & wait in line, to learn what the problem was. We went back & forth a bit because I was surprised the ticket wasn't good. I finally told him I was going to complain. He laughed and said something about who would I complain to. Clearly it wasn't anything he cared about which would indicate Shell has little leverage over its franchisees. Then he told me to move along so he could take care of his customers. If you're not putting money in his pocket right then, you're not a customer. That sealed it for me. I had been using that station almost exclusively for the last two years. No more. I am now a former customer. read more

South Bay Shell - If you think you could use this on July 31, think again. - Gas Stations Near Me - Redondo Beach, California

I went through this car wash & something hard hit my windshield and cracked it down the middle. The woman pulled out a windshield wiper from the machine which i believe is what hit it. They refused to replace my windshield and said that i must have had a tiny crack before i went through which i didnt at all. read more

Don't do business here. Sold me a faulty tank exchange. Would not exchange full tank. Blue Rhino should pull their business. Will not be using Blue Rhino products again as a result of product quality and behavior of store clerk. Update. And the other tank I filled was only half full... read more

South Bay Shell - Expensive exchange. Provided broken tank and would not exchange back. - Gas Stations Near Me - Redondo Beach, California

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I went to the car wash here last week and I got a nail in my tire. I know it happened in the car wash because I have a tire pressure sensor on my car, and the sensor didn't go off until I was at the vacuums. It looked like a brand new shiny nail too.... I used to really like this place but I'm definitely too afraid to ever go back or recommend it to my friends now. read more

I bought a premium car wash one morning on my way to work. Unfortunately the car wash was not open yet. By the time I got back to the station to redeem my car wash, my code had expired. When I approached the owner about it, he became angry and blamed it on me for not coming back sooner. I could have excepted his reasoning as my receipt did show an expiration date. However his anger and rudeness was unnecessary. Despite the convenience of this location and the cleanliness of his store, I've vowed not to use this shell station again! read more

The other day I went to the Starbucks near my home and it was closed for some strange reason, then I remembered there was coffee at the Shell station just a few blocks away. I normally don't get coffee at gas stations but I had my mind set on a cup of joe. What I found out is that it is no longer Fox Hollow coffee here but (IIRC) Paulo. There is a full service coffee house inside the station. I spoke to the owner and she put my name down for a free cup of coffee next time I come and she said that she is very particular about her coffee house. The coffee is only Italian, the flavorings are from France, she will not have those flavor packets like you find else where (that stuff is garbage anyways) AND she has fresh pastries and muffins that do not have trans fats AND are Kosher too. I had a non-fat latte and it was excellent! Don't be thinking it is going to be cheap because it is at a gas station because the prices are comparable to Starbucks but well worth it. I came by yesterday early evening and it was closed so I am assuming it is only open in the morning. read more

This gas station has treated me really well. By that I guess I am happy that I didn't get mugged or robbed? No, just kidding. I really like that this station is just on the way as I embark on my long journey home. Gas prices are typically fair though it is on the prime cross streets of Artesia and Aviation. The commercials are refreshing. No, not really at all. They can be a bit annoying actually since they play the same thing every 45 seconds. Jeez, I know that machines don't have a conscience, but come on - I'm sure hey are tired of playing the same snippet over and over again. Even that doesn't take a 5 star review away from this place. It's not like EVERY OTHER GAS STATION in America doesn't do that. In any case, aside from all the ranting, this is a good gas station, no sketchiness, in a prime location and I'm going to become for duke of this place one day. You better watch out - I Yelp challenge you to a duel-ke. A duel-ke is a duel to become the duke of a location. read more

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Horrendous service. Zero care for the customer. the entire passenger side of the car was not dry and looked like it went through a rainstorm after exiting the wash. When I complained, the attendant snapped at me and said "that's what you get for a $10 wash". I informed him there may be a problem with the wash since the driver side was fairly dry. He shrugged and said "that's what you get for a $10 wash - nothing I can do and no refund". When I appealed for a refund he started yelling at me. Looking at some of the other reviews both the terrible wash and hostility toward customers looks like the norm. Definitely stay away! read more

Do NoT use the car wash here. It caused damage to my daughters paint job. Went all the way to their insurance claim. The insurance said there absolutely is damage to the card paint job. It left a rainbow tint all over her car. The insurance guy said the mix was not diluted properly and can cause this. However insurance just came back and said because no one else complained that day they think she is lying and will not pay her claim. We used to get gas here as well much more money spent here than the measley $300 it would have cost them to get her car detailed. You guys lost a lot of business from my family of 4 cars! read more

Worst staff and owner! Car wash attendant yelling and cussing at me after my request for a second run through in the car wash due to the vehicle still being dirty. Went and spoke with owner and he was not apologetic on behalf of his business establishment at all, and proceeded to raise his voice at me. Did not make the situation right and all and was extremely unprofessional. read more

The car wash did not clean my car. I asked to drive the car through a second time and was denied. Terrible customer service.

Deeply disappointed with the service and how my wife was treated when she kindly reported that carwash foam was not applied to our Lexus. Gamini at the station called my wife a loser and told her that she doesn't have anything smarter to do than to complain about $10. We won't be going back there and we highly encourage you NOT TO GO HERE!! This is a disgrace for a company like Shell. read more

South Bay Shell - rear window of a car - Gas Stations Near Me - Redondo Beach, California

It amazes me that there's a functioning business like this in Redondo Beach. The disfunctionality, lack of services, lack of English spoken, excuses, and assorted other nonsense (that's been a pattern for years) is just completely unacceptable. I'm as liberal as it gets, but good God can we get an American person to run this thing? Possibly make the car wash work during hours people are actually intending to wash their car? Maybe at least $10 cash back for a debit card purchase? Maybe not force me to buy TWO apples with my debit card? Maybe give me change for the $20 I was just forced to get after hiking to the local Chase bank? When your register is filled with singles and fives? Maybe have a FUNCTIONING BATHROOM?? This is not a third world country. The revenue we pay to live here supports a higher class of business than this ...pathetic nonsense. Shell should rescind this franchise. read more

South Bay Shell - Gas Stations Near Me - Redondo Beach, California

This car wash is slightly better than washing the car yourself. The fans blow half the water off your car, the vacuums suck up half the dirt. Your own damp towel dries off the car and picks up the dirt. When I am in a jam I go there and I always know I'll get a crummy wash. Wonder if the owners give a crap. The people who work there and put tape on your rear wiper are always very nice. Nothing has ever broken off my car. read more

South Bay Shell - Missing vacuum hose. - Gas Stations Near Me - Redondo Beach, California

Same as MIA do not use the car wash. Its useless just water. Well at minimum get the cheapest option because there is no difference between any of them. I wonder if they even have different gasoline for premium. I get they're all the same. read more

This review is primarily for the car wash experience. I rarely fill my tank here due to the higher prices so typically top off and get the $10 wash. The attendant is very helpful in taping my cracked headlight cover and insure other components are intact. I like the post-wash cleanup bays with excellent suction vacuums and ease of access. I think the best part of the car wash is the music!! It is always the perfect beat to get you in sync with the arduous task of wiping windshields, bumpers, windows, mirrors, interiors and makes the job go much faster. Although I have a 20 year old vehicle, I prefer to have it look as brand spanking new as possible and this place has helped me achieve that goal. Of course the bi-annual mobile detail makes the biggest difference but for ten bucks I can extend that luster till the next appointment. High recommend for a fun experience that is actually productive and inexpensive! read more

This places refuse restrooms, if is do to COVID they should put a sign but not say it's out of order! They claim is for customer but even if you anything or put $100 of diesel they won't let you use it!! read more

This place previously had a decent car wash. I don't know what happened. It was quick and efficient. Now my car came out dirtier than it went in. I had to beg the guy to send it through again and he gave attitude. Not to mention, the gas is more expensive than other gas stations in the area. read more

Just paid $16 for the Tsunami Extreme Clean car wash, which was touted as the "best value" (the most expensive option). I pull in, put the gear in Neutral, and the machine takes over...it grabbed the tires and just rolled me forward way too fast. No pausing for the various "extreme clean" features to actually do their job, it spat me out after 15 seconds! My suv looked dirtier AFTER this wash, because it just slid a few sponge-noodle things along the length of the car ONCE which only served to arrange the grime on my car into stripes which is way more noticeable than the all-over film it had before. And THEN, when I pull around to the side to at least take advantage of the included vacuum for the interior, they shut off the vacuum right as I was getting the hose unwound! They claim it's because they were needing to close. Funny how they didn't mention anything about needing to close when taking my money... read more