I wouldn't trust this shop with a vacuum cleaner near my car. I contracted in June 2015 to perform a bolt-on exhaust upgrade from stock on my 2000 Pontiac Firebird. At first everything seemed great. I got a written estimate, the customer service was responsive, I put down a $1,000 deposit to order the parts, and a promise was made to contact me to schedule service when the parts arrived... and here's what happened next:
* Two weeks later, I contacted them to see if the parts had arrived. I spoke to Wayne and was told that the order had been 'misplaced' and that Travis, who created the quote, was gone. Wayne apologized profusely and said he would contact me as soon as he had more details regarding delivery.
* Two more weeks elapse and I call a second time. This time Wayne told me the parts were on backorder, and stated he would contact other providers and contact me with details.
* Yet another two weeks passed and another phone call was made, and finally the parts appeared and the work was scheduled.
* I was told that new plug wires were installed to accommodate the new header. Around this time Wayne also mentioned that he would be leaving (employee #2).
* Shop calls to say they built a new catalytic converter since the Flowmaster was on backorder.
* Upon completion of the work, I paid the balance and picked up the car. In less than 24 hours, there was a loud exhaust noise.
* Back to the shop and I'm told it was the gasket on the EGR return tube, which is no longer manufactured. Shop offered to make one using gasket epoxy.
* Within 24 hours the heat and pressure from the exhaust did in the standard gasket material and it blew out a second time.
I inspected under the hood with a friend who is ASE Master certified, and here's what we found:
* The EGR valve, which I had personally replaced a month before service, was damaged.
* The EGR return pipe was crimped.
* The new plug wires were not long enough and haphazardly draped over the engine block, near the alternator, putting them at risk of heat damage.
* There was a box wrench stuck on the mount holding the now-damaged EGR/EGR pipe in the engine block.
* They did not build a cat, but I paid for one. They installed a stock cat, which caused the rest of the problems listed.
* The 3 inch downpipe from the new headers went into a stock cat which was clamped, not welded
* The stock cat had a two inch outlet pipe, taking the 3 inch to 2 before stepping back to 3 - completely wrecking the free flow and building back pressure
* One header bolt was missing and another worked its way loose
* After about one month, the header gasket blew out from the additional backpressure
* The pipes were not welded properly or at all and were banging against the frame
Conclusion: this shop does not have a basic understanding of how exhaust systems work, they leave tools in your car, and there is no attention whatsoever given to quality work. I have taken pictures of and documented all of these problems prior to repairing them at considerable time and expense to myself, and I am strongly considering legal action.
The description on Yelp says that Brian is all about customer retention... but he did very little to make this right or retain my business. read more
