I will not be shipping hest buy again…read more We went in to purchase a 700.00 camera kit for our upcoming vacation. They didn't have it set up on the camera stage but said they had one similar to test out before purchase. I went to pick it up and test it out the employee advised not to because the alarm would sound (it was very sensitive) I asked if he could help us find one we could handle so I could test it out. He advised "all of the batteries are dead" I asked him to change them out. He advised the alarm would sound and they didn't have the key to release it and change it out/charge it. Why have cameras up for display and to be tested and not keep up with charging the batteries or changing them out? I asked if I didn't like it after buying it could would they take a return,he advised yes for 14 days. They tried to up sell me on the warranty and didn't even know what it covered,didn't even know what the manufactures warranty covered. Against every cell in my body screaming "walk away and don't buy it" I bought it, only to return it the very next morning. Upon returning it they kept almost a 100.00 of my money for a restocking fee... had I been able to test it out at the store before buying I wouldn't be out 100.00 because I wouldn't have bought it! They have gone downhill and are below subpar for customer service and the condition of their store/what's available to test out before purchase. Save your time/money and order online through another company. Best buy is shit for customer service

Geek Sqad was able to clear out my MacBook Air reset it to help me get it working again…read more Unfortunately it only lasted a week with how much use it got over the 7 years I had it. Luckily they were able to take it and e-recycle it and provide me with a good deal on a new laptop to get up and running again.

Two days ago (9/29/25), we purchased Pepper Jack cheese to make my husband's sandwiches. Today…read more(10/1/25), when I opened the package, the cheese was already covered in mold and completely spoiled--even though the expiration date clearly says 12/14/25. Very disappointing quality and a waste of money.

There were no legos and saw someone's buttcrack. Do not recommend to any Lego lovers or buttcrack…read morelovers

To avoid possible legal action I am calling the following an imaginary event…read more In 1979 Alvarez Yairi issued a 50th anniversary limited edition guitar in a series of 900. R and I were working at Billy's Band Aid at the time. Three of these were ordered and I bought the most beautiful of the three, They were amazing - sound like a grand piano, huge overtones, the best acoustic guitar I've ever owned and I've owned many, including a Martin D-28 that I've had for thirty years. I bought my Yairi on layaway. The other two sold quicky. R approached me, asking about a surface transducer that I'd mounted on the guitar and asked if he could show it to a customer. I dug out the guitar from the back and brought it up. I later found the pickup on the counter. Always eager to make a commission and completely devoid of ethics, that SOB sold my guitar to that customer. I was halfway through paying it off and I'd sent in the registration card. Retrieving the guitar from the customer was impossible so Billy reordered one. It was not as beautiful as the one I had selected. As for R, Billy's business largely depended on him. The guy was a great salesman. No reprimand was given. That event, which I am calling imaginary, has stuck with me for 42 years. Who knows, but perhaps this imaginary person has since found Jesus. But I would not trust him for anything. I should also note that some time after I left, R set up a competing store, took his customers with him and put Billy out of business. What a guy.

Customer service nothing but garbage I had $1,000 in my pocket set for 10 minutes and could not get…read moreservice to buy what I wanted.Should close this store not first time couldn't get service only me and another customer there do they know how to say can I help you apparently not shut the place down they lost my Business

I would give a BIG FAT 0 stars if I could. I just got my I-mac out of pawn today on 2/01/2019 and…read moremy key broad is damage you can not turn on or off the key broad. I will never go back to this place and do any more pawn at any place they have. Also, the way they treat you when you walking in, is deplorable. I will post photos if anyone wants to see the key broad.