We had Chris to the house to fix a leak in our toilet. He was amazing, If not brilliant. Explored an avenue to save me money, and was successful. I have used their for close to 5 years. The other reason for this post is to remember Dan, who passed from COVID a few months ago. He was my plumber and my friend. RIP Dan. Whoever manages this company knows how to select quality plumbers. Rest assured, you will get the same quality as I have received. read more

I called and Chris was very helpful. If I have problems in the future, I will always call S.O.S. plumbing.

Had a leak in the water main to our house. They came out quickly & were able to pinpoint & fix the leak. Communication was excellent with Oscar ( technician). He explained the likely cause & let us know what the steps were. He had to go get parts at one point but came back in a reasonable time. He also came back in the afternoon to turn the water back on to make sure that the leak was fixed (rather than just making us do it ourselves). Overall this seems to be a very reliable company & I would definitely recommend them! read more

Dan was great! In and out and right on time! Will hire him again to install our new logs! Thanks Dan!!

I called SOS plumbing to install a gas line for a gas top range. I was immediately put in touch with Max who came out within a few days to give an estimate. He was very knowledgeable with regard to all details needed for the install. He diagnosed exactly what needed to be done and I felt very confident I found the right plumber for the job. He also put me in contact with electrican to coordinate the install on same day. He came out the next week and installed the line and the new gas top range. I couldn't be happier with the job and excellent customer service I received. I was very impressed and really appreciated that SOS is a family owned business!! Thank you Max and SOS Plumbing. I will call you back any time I need plumbing work in the desert! read more

Mark came out to repair a clog in the sink and also fixed a faucet drip at no additional charge. Will absolutely use them again. Friendly quick service. read more

I had a referral for this plumber. I needed an estimate for plumbing for a new bathroom. While the technician was there, I asked him to hook up my new refrigerator water line. He wrote on my receipt 10% off if paid with cash or check as I asked him to put it in writing on the invoice. I went to pay the invoice the following day and the owner said no way to the $21 discount. " you would have had to pay on the spot" I argued that the technician Max never said that. Then right away the owner said if I didn't pay the full $210 dollars (no discount for cash) he would "take me to court and would win, he does it all the time". I sent him a picture of the invoice with the 10% off in writing and he finally said ok to the $21 discount. I would never do business with this company ever again. The owner was really abrasive and rude. I wish I had had a more positive reply when I asked to pay by cash! His response was so unprofessional. read more

This is the company to call for anything complicated at all. Great customer service and terrific work. Dan and Max are the best!

" SENIORS AND EVERYONE ELSE BEWARE " !!!!!!!! My 86 year old mom call SOS plumbing for a simple break in a hot water line which was shut off for repair under her Mobile Home which was repaired by Maxwell K. and Dan M. only to get a " bill " not an estimate for $4,320.00 with only 40 feet of PVC and a handful of fittings , after calling Chris Embury to get a itemized ( correct bill of parts, labor and taxes ) bill for $270.00 per hr for 16 hours ( which first bill was for 6.5 hrs) I sent paperwork to Mr. Embury with two other plumbers stating Time, parts and going under the mobile home would cost $800.00 to $1500.00 Max. What you can see after the repair is there word !! " owner should be jailed for Elderly Abuse " read more

They seem to purposefully underbid projects by excluding items required and then try to charge outrageous fees for "extras". A minor job took them 3 months to partially complete and held up other trades so much that I had to finish the job myself. I have filed a complaint with the contractor license board. This company should not be allowed to have a license. There are far better plumbers in the desert. read more

Awakening Monday morning to a leaky bathtub faucet AND a rapidly leaking spigot on my water heater; enough to make large puddles on the garage floor, I desperately needed somebody to come and plumb. My husband, not involving himself in such mundane pursuits as saving the planet by conserving water or saving the house from flooding, left the task to me. I have disliked every plumbing company whose services I solicited since I have been in the desert. I had the experience of one needing to return three times before the problem was corrected; another, decreeing washer replacement a waste of time and out with the old, in with the new fixtures was the only course of action.. A third company I dealt with sent me a $900 invoice requesting payment for work they had done at a neighbor's house. I surveyed Yelp and all the good reviews looked pretty spammish to me. I chose the least spammy and called S.O.S. I could not have been more pleased with the outcome. Everything was repaired quickly with no fuss, no muss. In addition, our bathtub faucet knob had become very difficult to turn over the years and I had asked other plumbers if it could be remedied. They all said that is just the way it is now and nothing could be done. Consequently, I did not even suggest to this plumber, Chris Embury, that he do anything about it. Now, to my surprise and delight, it operates with absolutely no effort. I will be using S.O.S. forever and always. I was going to withhold one star because he told me he would come sometime around noon and the actual arrival time was 4:10 p.m. That annoyance was all down the drain after my problems were solved super efficiently and Chris truly deserves the full five stars. read more

Called with an urgent matter and owner provided Dan's name and number. I called and left Dan a message and have not heard back, that was 5 days ago. If you have an urgent matter don't bother with them, it appears they offer 24/7 answering services, not plumbing services. Good thing I didn't wait for a call back. Instead, I got the matter fixed that same day by a professional and responsive plumbing company. read more

They fixed a leak under our bathroom sink hut when they finished there was almost no water pressure. The pressure had been string before the repair. The plumber says he has no idea how to fix the water pressure problem. Not what you would expect from a professional read more

After a few plumbing disasters that included one of the larger plumbers in the Coachella Valley breaking our natural gas line and not telling us, we were so happy to find SOS Plumbing. The owner came himself. He did a great job. he was about 3/4 the price of the large shops and easily 2x higher quality. I highly recommend Chris Embry of SOS Plumbing. read more

I was referred to this place by drain busters after drain busters was not able to help me with an emergency plumbing issue. What a nightmare. My toilet was overflowing and leaking water into my basement, somehow they didn't think this was an emergency and said " ma'am we can't just come out because you want us to, we have other places we service beside you" they also suggested I shut off my water but never offered to tell me how to do that or suggested another company for me to work with. I then get repeated calls from another SOS rep, I was frustrated and raised my voice when telling him what happened with the first rep. He told me, hey I'm just trying to help you, I apologized, but then he went to say "we can't just come out to your beck and call". I later called back saying I wanted to have a supervisor call me.... then I received THIS... along with other calls pretending to be drain busters. How unprofessional can you get?! read more

SOS Plumbing - Plumbing Near Me - Palm Desert, California

Dan came out and removed the old shower faucet and installed a new thermostatic valve. He did an excellent job and the price was very reasonable. read more

THE BEST EVER. Ken, the plumber at SOS, saved me tons of stress, work and money. He fixed the problem, EXPLAINED it to me and recommended what to do next. By simply recommendations as to how to deal with the situation and the needs of the house. As a "I can fix anything" type of man, I'm actually at the mercy of all plumbers, electricians etc. SOS came into what I thought was a problematic job and Ken analyzed the problem, told me "IT WASN'T THAT BAD" and recommended a good fix that he completed right then and there. He was incredibly nice, polite, helpful, (pointed out a couple of things that we should do, with NO up-sell or pressure whatsoever) and was very thorough and meticulous in his work. What I had envisioned as being a real ordeal was done swiftly and professionally. I would absolutely use SOS again. read more

I can't believe how swell this experience was. It was so good! Max and his apprentice were on time and so helpful. They installed a new water heater. While doing that, Max fixed THREE other problems around the house. The price was EXCELLENT and I would STRONGLY recommend you give this company a call for plumbing needs of any sort. What a great experience! read more

This plumber uses inferior defective plumbing parts and then still charges you after his repairs fail and flood your house leaving you homeless for 6 months. Worst customer service I have ever experienced with any company in my entire life. BUYER BEWARE! read more

Great customer service, fast response time, knowledgeable, helpful and easy to deal with. What more can I say? I had a problem with very little or no hot water in two opposite areas of my house with two different water heaters. Dan knew immediately what was wrong, fixed one issue and ordered a necessary part of the 2nd issue. He came back the same day and completed the job. Everything works great and I am happily deep in hot water again. Fantastic. I highly recommend SOS Plumbing. read more

BEWARE! After reading reviews and speaking to Dan of SOS we made apt for him to come out to fix 3 plumbing problems we had on our new home purchase. 1) Main shower- We had a single handle shower that wasn't getting hot enough water. After examining he told us that it was an expensive cartridge replacement that Delta faucets only made for 1 yr at $180 part cost and he had to specially order and would not be able to repair at that time. 2) 2nd shower --with same faucet but too much hot water he told us he had to take out the cartridge and turn around but it could brake so it needed the same expensive part. 3) 3rd bathroom toilet wasn't flushing well. He snaked but said there was something stuck in trap and if he took off toilet it would probable break so best to replace. (Dan didn't resolve issue but did scatch the toilet with snake.) So Dan could not repair any of these 3 problems and said to call back and reschedule but still charged us the $105 service fee. A few days later we had another plumbing company come out that immediately took the handle off shower in 1 and adjusted the temp slightly and said he didn't think new cartridge would help but gave up flat price/ code if we wanted to try. We were not sure what to do as these plumbers had different opinions although 2nd plumber helped with main shower at no service charge. A month later we had another plumber coming for a new water softener install and he said call Delta Faucet company and get the parts and he'll help us. I called Delta to discover that Dan from SOS gave us totally incorrect and inflated prices. There never was an "only 1 yr expensive cartridge". They gave us the part # and told us to just go to home depot and purchase the $50 cartridge. After speaking to Delta company for a short time it was very clear that Dan either has no clue what he is doing or attempted to rip us off!! I'm not a plumber but it didn't take long to figure out what needed to be done after speaking to Delta. Also on 2) there was no way you can turn the cartridge around. Why wouldn't an experienced plumber know this!! 3) So we called a handyman as we didn't want it replace the toilet as all 4 in house matched. Our handyman snaked, took off the toilet and snaked again both sections (without scratching), took outside and flushed with hose. We couldn't find the "stuck object" that Dan reported. We reinstalled same toilet and it turns out it worked just fine. But Dan wanted to replace toilet at purchase cost, plus $175 fee. It took awhile to find out that Dan either didn't know what he was doing or was trying to rip us off. I finally called the owner Chris as I felt that after explaining all this to him he could at least refund our service fee of $105. Chris said he would and text him service address....only to get a rude text and lies from Dan about situation. Then Chris said it was more than a month so no service fee refund. Yikes, what poor poor owner service. If I was a plumber and knew right away that Dan didn't have a clue or was trying to rip us off I'd get back to Chris the owner sooner. I would avoid this company. It is more important to rip off their customers, and the owner backs up this lack of integrity. read more

They came out almost 2 years ago to install a water filter in my home. I noticed a small leak yesterday afternoon. They came first thing this morning and repaired leak at no charge. Great experience. read more

I had Dan and his crew estimate and install a new Fleck Water Softener. His work was impeccable, professional and reasonable! I will get them to do all my future plumbing needs. Please include them in your next project and get an estimate; you won't regret it! read more

While staying at a friend's house in Palm Springs, we experienced problems with an old (1980's) vanity faucet and the shower that would not completely shut off. After calling the local hardware store, Palm Springs Hardware, for a recommendation, I called SOS Plumbing. Dan was friendly on the phone, and I explained the problems and we set up an appointment for first thing the following morning. I also messaged him some photos of the existing faucets, so he knew what stems/cartridges to bring along. He gave me a 15-minute warning call and arrived on time, with the parts he needed to do the repair. It took him less than 20 minutes to do both repairs. He also took the home owner's credit card info over the phone and was on his way shortly thereafter. I am very pleased with the service provided and highly recommend the company. read more

An honest plumbing company in the desert. Fantastic service and their quote beat all others by twice. Do not go to Mr. Rooter, which is a complete rip off . Use SOS - fast friendly and most importantly, honest! read more

Highly recommend SOS, great response time, fast work, courteous and reasonable prices I had a new water heater installed

Chris, the owner, and Max, are my angels!!! Bless them. I recently relocated to Palm Desert and have been in my home for only 5 weeks. I had water under my bathroom floor - the home warranty company sent a plumber, who said I had a leak in my slab and all the hot water lines had to be re-routed. Supposedly he used leak detection equipment (I had to wait 2 days for him to show up with it) - He even cut the hot water line and capped it off under my vanity - he wasn't very smart, as he left the hot water on it all other places. I called Chris this morning. Max came out within a few hours. Max couldn't understand why the one line to the sink was capped and why there had to be a re-route. Max did find out the real problem - the water under my floor was due to condensation from my AC - the condensation line went from the attic to the guest bath sink and was between the common wall of the two bathrooms. Max is amazing. Both gentlemen are honest, caring and reliable. read more

I had SOS Plumbing install two new toilets in my elderly mother's desert condo, where she lives with a caregiver; the cost was significant. A couple months later, over Labor Day Weekend, my mother's toilet wasn't working...when we called the plumber, he said he couldn't fix it until Tuesday....I told him it was Sat afternoon....how can you ask a woman in her 90s to not have her toilet for 3-4 days?? We called another company; they came within an hour..and it took less than ten minutes to fix. I was very happy to pay for the service call on a Saturday holiday weekend. I would never recommend SOS Plumbing...there are other plumbing companies in the desert, who service the elderly with compassion, respect and efficiency. read more

I was referred to Chris at SOS by my best friend who used his services in his home remodel. I have a home in Rancho Mirage that had the one thing you never want to have - a under slab leak. Chris came out, without delay, and assessed the situation. He gave me various potential scenarios, and said "let's take it step by step". Very comforting. He coordinated everything! He brought in the leak detection company first, then his plumbers started the same day! This was the next morning after he first came out! Impressive. The work got done professionally, cleanly, and correct. "work done right". I am only 8 months new to the desert community, and went with my gut. As soon as I met Chris, I knew "this is the guy". He was on the phone with me every step of the way while his plumbers were working. I am happy to say that his conservative approach made a potential $5K-$7K job into a $1,600 job. I could not be happier. Not for the price, for having met and hired Chris and SOS. Yes, we also had a little "lady luck" on our side in the job, but SOS hourly rates are standard with the industry and fair. I now have my "go to" plumber for my future needs. I highly recommend Chris and SOS plumbing. Oh, and kudo's to Max, the lead plumber on my job. Very interested in my satisfaction, and explained everything on the way. read more

Recently used SOS twice over a month period for different issues. Quick response time and fixed a problem a competitor was not able to correct after two tries. I thought the charges were reasonable and service was very professional. Would use them again. read more

This company is great. They are clearly focused on customer satisfaction. They were prompt - even on a weekend and early morning- efficient, pleasant, and made certain I was happy with the service before they left. I will gladly recommend them to others. to me, they ae a five star plumbing service. read more

We had our building re-plumbed a number of years ago. Recently, there has been a lot of running water noise coming through the walls when either the hot or cold water was run in the spare bathroom. The Company sent over a worker to try to discover the source/problem. Ultimately, he opened the wall partially to try to determine the cause. After trying, he called the owner who came over; opened the wall more; found the pipes were not strapped and after strapping the noise stopped. Their bill was for both men 2 1/2 hours each for a total of 5 labor hours. After complaining that we shouldn't have to pay for both individuals, the bill was reduced 20% which I paid. I got a scathing text message from the owner that I should have paid the full amount and that he no longer wants our business (which over the years has been substantial). Given his 5PM Friday night text and tone and lack of customer care, I will never use SOS Plumbing again. There are many other choices in the Valley who care about customers and not afraid to admit when they have to correct a job they did wrong! read more