I agree with all reviews below ( less then 1 star) regarding this company - horrible to say the…read moreleast - took over 1 year to get our kitchen back + all the times I had to have them return for faulty work they did - with no return calls, no follow-up - to say we'll get back to you. Needless to say the office Mgr is/was no help - not only did they ask for money upfront bc they claim no insurance payment had been made - they insisted for payment & even sent me a threatening letter with legal repercussions. AAA recommended them, however since this has occurred, they have been dropped from AAA Insurance - also checked with CSLB (Contractors licensing Board) their license is in active. Save yourself the stress - go with another contractor who has 5 star reviews and is a legal contractor.

9-4-2021 IF I COULD…read moreGIVE THIS BUSINESS NEGATIVE STARS, I WOULD!!! So a few months after waving the white flag and giving up on thinking that this inept company could ever finish our house right I get a certified letter in the mail from them. Seems their financial person April has been having trouble getting payment from the insurance companies middle man. She's trying to send me a bill for the $29,000 they are owed for their sub-standard work! The letter says I have 10 days to pay them before they send it to collections. How ridiculous is that? I called her immediately and told that I was shocked that she would have the balls to contact me after the complete disaster that was our home repair. If they haven't been paid then that is between them and the insurance company. I'm not responsible for paying them. I told her to go ahead and try to take me to court. I will happily laugh in the face of any two-bit lawyer they are desperate enough to hire. STAY FAR AWAY FROM THIS SHADY AND INEPT COMPANY!!!

I was very impressed with the professionalism of this company. This was a deep cleaning of the…read morekitchen and subfloor areas after rodent intrusion. The company was very quick to respond and come out to our home to assess the scope of the clean-up job. Luis, the project manager, was excellent at staying in communication with me prior to the job. And Carmen arrived on time, was personable and skilled. She did an excellent job of cleaning under the cabinets and in the sub-floor areas thoroughly. I would definitely recommend this company!

I just got off the phone with Steve, and I had to right this review right away! I'm blown away by…read morethe time and attention he gave us for our concern regarding a mushroom that popped up in our new carpet (in our new home ). He thoroughly explained how it may have happened, asked detailed question about any other signs of water damage, and allayed our fears -- basically talked me off a ledge. He did not try to panic us into booking services we might not need; he did the exact opposite, as if we were talking to a good friend who was an expert on the situation (and not a salesman). Even if the issue does persist, I feel so much better knowing there's an honest company we can work with to fix it. If you're looking for honest help, this is it. Thank you so much Steve!

Nolan was very knowledgeable & kind. He gave me a great deal & even finished a day early. I have…read morerecommended him to everyone I know.

West Coast Remediation did an excellent job on our small kitchen remodel. During the project they…read morefound mold, explained everything clearly, and handled the remediation professionally. The team was reliable, efficient, and easy to work with throughout the process. Very happy with the results and would highly recommend them. Michael

[I probably should move this review from this branch to the page for the one with headquarters in…read moreSacramento since I just learned that's the one this fellow works for.] Nice guy came to air test but am I the only one who thinks its sketchy that he was lacking some essential equipment to complete the tests and had to go to a rental place to get what he needed? What sort of reliable, established (20 years, they say on their website) company sends out its workers like that and makes them responsible for augmenting their equipment? Maybe we should take note that all their glowing reviews on their website are from 2014-2015. What's happened since then? We can only guess. [EDIT/ADDITION had a nice conversation when the fellow came back the same evening with a ladder HE BOUGHT to finish the testing in the attic and he explained that the company he works for is out of Sacramento which is where his van is in the shop with his usual ladder. He lives in the East Bay but works all over. At least that's explained. He's worked with them for a couple of years and is very satisfied with his own experience of the company] We're still in the testing phase so I have no clue how the rest of this process will get done - if they even can find the mold that all of us are smelling but can't see. [edit/addition - he did locate visible mold in the attic so I'm hoping the horror stories I've seen on a couple of the other yelp pages for branches of this company in other parts of the state will not be our experience.]

From the owner: Our company has been in operation for over 15 years providing local areas across the nation with…read moremold inspection and testing services. Mold can grow as a result of a hidden water leak and moisture. Our mold testing includes samples from the property such as swab, tape lift and/or air sampling. All samples are sent to an independent laboratory where they are analyzed and examined. We also provide mold removal and remediation services if mold, allergens, and other contaminants are found to be present in the home. All of the inspection and testing done at your property is conducted with our company's' mold inspectors who are fully qualified being IEA Certified Inspectors.

Wow, what an excellent company! I did not think this kind of service still existed. Everyone was…read morevery professional, polite, and helpful in every way. I was so stressed out about our property after finding a water leak under our home and even though it wasn't an emergent or major situation, they were able to come out the same day and solve the problem. I felt they were honest, sincere, and trustworthy. I hope we never need disaster services, but if we ever do, we will definitely be going with CPR!

Mike and his team guided us through our first ever home remodel- one of the most stressful things…read moreyou can do is live in your home while remodeling, and Mike kept things on budget and moving. Overall, CPR was a steady partner through the process and their workmanship and professionalism were top notch. We called on them again to seal up Our crawl space, and again, we were so happy with the outcome!

Monterey Bay Solutions is the best! Ismael and his team are amazing from start to finish. We had…read morean excellent and positive experience working with Javier, Ricardo and Juan (his partner) as well as Karina and Monica!! Ismael Hernandez is a good leader and his staff are professional, polite and responsive. It only took his crew approximately 9 days to finish the project with the flexibility to work on weekends. They went above and beyond while sticking to the quoted price. No hidden charges. The cost to complete the project was extremely reasonable and cost friendly to us. Such a relief from a stressful journey of roof damage to our bathroom. I highly recommend this company. Ismael clearly is here to help Monterey residents who need competent mold remediation, demolition and reconstruction services. Plus he stands by their work. The damage to our bathroom was a frustrating experience and they become a light at the end of the tunnel. Again, thank you for everything, Ismael!!

WHEN A GIANT TREE HAS FALLEN ON YOUR HOME, AND YOU ARE FEELING OVERWHELMED, CALL MONTEREY BAY…read moreSOLUTIONS! Fortunately, our Carpet Cleaner alerted me to the fact that my dealing directly with our Insurance on a Claim meant that I better make sure that I was able to identify all of the damage to be included in the Claim. He recommended that I call MONTEREY BAY SOLUTIONS (MBS) in before I went much further. The BEST recommendation I've had in a long time. Monterey Bay Solutions came in, and efficiently used their state-of-the-art Infrared equipment to identify HIDDEN WATER BETWEEN THE WALLS. We knew that the giant PINE TREE branch had fallen through the roof & attic, and was sticking into the Master Bedroom. But, the CAL FIRE firemen were there in minutes,, securing the roof, pulling out the branch sticking through the roof, and otherwise minimizing and capturing the rain water as it came into the bedroom. WHAT WE DID NOT KNOW was that the rain had gone between the walls. So, our timely call to MONTEREY BAY SOLUTIONS saved the day. We would have thought that we were clear of any water issues when the Cal Fire put a 30 gal tub down to catch that water, but Monterey Bay professionally documented all of the hidden water we would not have known was there, growing mold and other problems. MBS provided an exceptional Damage Remediation Plan for our Insurance, complete with INFRARED PHOTOS to document the damage by providing irrefutable proof by the vivid colors which indicated how bad it was. Then, they neatly and professionally cut the drywall open, placed their dryers and their Dehumidifiers near the areas needing to be dried out ! The Tenant told me that they were so effective that his bath towel that had been left in the bathroom shrank into a tiny ball once the moisture was all pulled out. But, the point was that, it is only with those machines that the areas between the walls would ever have dried as quickly as they did. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF I HAD NOT CALLED MONTEREY BAY SOLUTIONS TO THE RESCUE! Ismael came out the very next morning, ready to prepare a professional plan for our Insurance. If I had signed off on the house being "good as new," I would have regretted it. MBS both dried the damp areas, but they also applied an anti-bacterial product on the wood to make sure our sensitive family members were safe. I whole heartedly recommend MONTEREY BAY SOLUTIONS if you find your self with water damage. Or, if you simply want to use that expertise to clean your carpets!

We had a major water emergency in our home that needed a swift response to address. The team at DKS…read morecame out the same day and began the cleanup and drying process. Tito and Erik were knowledgeable, professional and willing to answer all our questions. For prompt service and peace of mind, we recommend Disaster Kleanup Specialists.

Tito and Tony did a great job! Tito was communicative, pleasant, and knowledgeable. What a great…read moreteam!

Alfonso did an incredible job! He was prompt, went out of his way to come on a holiday week for an…read moreestimate, thorough and friendly. Would definitely recommend his services to others.

They were very responsive, always available for communication, professional, friendly and did a…read moregreat job. I'm happy to recommend them.

I had undetected water damage that seeped into some walls. By the time it was discovered, I had…read moremold and even som fungus. Zion , the owner, came out to give a free bid. Z Green Restoration gave me a reasonable price and showed up as planned. They were careful to put up a zippered plastic tent to isolate the areas and save me from contamination. It was a dirty job completed by two technicians. During the job Zion had to leave the country on a scheduled trip but was always available to me for texts snd phone calls. This is impressive. When the technicians were taking apart the bathroom, they accidentally dropped the toilet, which cracked badly. They acknowledged the accident. When the job was complete, Zion took money off the bill to cover the cost. All in all, I thought they did a great job, acted ethically, and were available for my concerns.

We had begun conversations with Zion pre-COVID and while we had decided to work with him, we didn't…read moreend up beginning the project as COVID hit and we were unsure about how safely we could go about the project. We had some water damage and mold under our kitchen sink from a leak we didn't realize was there for several weeks. We decided to go ahead with the project in July and I'm so happy we did. It's been weighing on us to get this fixed, and he and his team made the process feel very safe throughout. The major reason my husband and I selected them as a vendor was their genuine commitment to minimizing the damage to our kitchen as best they could. They set realistic expectations with us from the beginning about the potential damage we could be looking at and also recommended vendors to us who could do the subsequent repairs. They also talked to us throughout to let us know what they were going to have to demo before they went ahead and moved forward. We felt very informed and although there wasn't much of a choice for us, I appreciated the updates as they went along. He and his team stayed in communication with us throughout the project and got us on the schedule quickly. I really appreciated their ability to make us feel safe having people in our home during this time - and they even made sure that the seal for our kitchen was cat-proof to keep our furry friend safe :) Thank you Zion!