I hope you never need to utilize a water damage company because if you do, it was a nightmare what…read moreled up to it. However, if you do Serv pro hands-down, top notch service from the moment they answer the phone to every step in between have made this nightmare a little more bearable. My home flooded and I have been in the trades for 25 plus years and I've never been on this side of the spectrum but a huge shot out to Serv pro and their entire team. Very thorough and great communication. The level of professionalism is unheard of especially nowadays in the trades their care for your personal items as they carefully individually wrapped each item with bubble packing and bagged it to ensure all of my personal items were cared for boxing everything from my 4 bedroom home and moving it out to the storage containers in my yard, the constant communication every step of the way from each department that came in and out of my home, left me speechless and in ahhhh In just how well of a ship they run! I am now at the plumbing reconstruction stage should be completed next week and Servpro will come back in and move my house back in thank you Serv pro a special shot out to the young man who came and assessed my home the first day I do not remember his name Unfortunately but he knows who he is a big thank you young man for your professionalism and walking me through it, you were the first person I met with the company, even though the gal who took my initial call, set the bar high you carried that torch as the first point of contact out in the field And the level of peace of mind that you provided was powerful to say the least, and the gal who is in charge of doing my pack out thank you for checking in every day and letting me know where we were at, and the constant reminder that I wasn't in it alone and everyone in between you guys rock Servpro keep kicking ass and leading the industry with your professionalism! Five stars is not enough to give you guys!!!!!!!

I was very impressed with the professionalism of this company. This was a deep cleaning of the…read morekitchen and subfloor areas after rodent intrusion. The company was very quick to respond and come out to our home to assess the scope of the clean-up job. Luis, the project manager, was excellent at staying in communication with me prior to the job. And Carmen arrived on time, was personable and skilled. She did an excellent job of cleaning under the cabinets and in the sub-floor areas thoroughly. I would definitely recommend this company!

Not sure what's up with the fake reviews but I can say Nolan and his trusty sidekick Aaron are…read moreawesome. They built a fence for me that's very very nice. The quality and attention to detail is amazing. The price was fair and the work was completed.

West Coast Remediation did an excellent job on our small kitchen remodel. During the project they…read morefound mold, explained everything clearly, and handled the remediation professionally. The team was reliable, efficient, and easy to work with throughout the process. Very happy with the results and would highly recommend them. Michael

[I probably should move this review from this branch to the page for the one with headquarters in…read moreSacramento since I just learned that's the one this fellow works for.] Nice guy came to air test but am I the only one who thinks its sketchy that he was lacking some essential equipment to complete the tests and had to go to a rental place to get what he needed? What sort of reliable, established (20 years, they say on their website) company sends out its workers like that and makes them responsible for augmenting their equipment? Maybe we should take note that all their glowing reviews on their website are from 2014-2015. What's happened since then? We can only guess. [EDIT/ADDITION had a nice conversation when the fellow came back the same evening with a ladder HE BOUGHT to finish the testing in the attic and he explained that the company he works for is out of Sacramento which is where his van is in the shop with his usual ladder. He lives in the East Bay but works all over. At least that's explained. He's worked with them for a couple of years and is very satisfied with his own experience of the company] We're still in the testing phase so I have no clue how the rest of this process will get done - if they even can find the mold that all of us are smelling but can't see. [edit/addition - he did locate visible mold in the attic so I'm hoping the horror stories I've seen on a couple of the other yelp pages for branches of this company in other parts of the state will not be our experience.]

From the owner: Our company has been in operation for over 15 years providing local areas across the nation with…read moremold inspection and testing services. Mold can grow as a result of a hidden water leak and moisture. Our mold testing includes samples from the property such as swab, tape lift and/or air sampling. All samples are sent to an independent laboratory where they are analyzed and examined. We also provide mold removal and remediation services if mold, allergens, and other contaminants are found to be present in the home. All of the inspection and testing done at your property is conducted with our company's' mold inspectors who are fully qualified being IEA Certified Inspectors.

Mike and his team guided us through our first ever home remodel- one of the most stressful things…read moreyou can do is live in your home while remodeling, and Mike kept things on budget and moving. Overall, CPR was a steady partner through the process and their workmanship and professionalism were top notch. We called on them again to seal up Our crawl space, and again, we were so happy with the outcome!

We have used California Premier Restoration on a number of occasions, and each time their work has…read morebeen first class, on time and as promised. The crew is experienced, efficient and the quality of work is excellent. CPR's experience working through and with an insurance claim is invaluable as well. I highly recommend CPR, and will use them in the future.

WHEN A GIANT TREE HAS FALLEN ON YOUR HOME, AND YOU ARE FEELING OVERWHELMED, CALL MONTEREY BAY…read moreSOLUTIONS! Fortunately, our Carpet Cleaner alerted me to the fact that my dealing directly with our Insurance on a Claim meant that I better make sure that I was able to identify all of the damage to be included in the Claim. He recommended that I call MONTEREY BAY SOLUTIONS (MBS) in before I went much further. The BEST recommendation I've had in a long time. Monterey Bay Solutions came in, and efficiently used their state-of-the-art Infrared equipment to identify HIDDEN WATER BETWEEN THE WALLS. We knew that the giant PINE TREE branch had fallen through the roof & attic, and was sticking into the Master Bedroom. But, the CAL FIRE firemen were there in minutes,, securing the roof, pulling out the branch sticking through the roof, and otherwise minimizing and capturing the rain water as it came into the bedroom. WHAT WE DID NOT KNOW was that the rain had gone between the walls. So, our timely call to MONTEREY BAY SOLUTIONS saved the day. We would have thought that we were clear of any water issues when the Cal Fire put a 30 gal tub down to catch that water, but Monterey Bay professionally documented all of the hidden water we would not have known was there, growing mold and other problems. MBS provided an exceptional Damage Remediation Plan for our Insurance, complete with INFRARED PHOTOS to document the damage by providing irrefutable proof by the vivid colors which indicated how bad it was. Then, they neatly and professionally cut the drywall open, placed their dryers and their Dehumidifiers near the areas needing to be dried out ! The Tenant told me that they were so effective that his bath towel that had been left in the bathroom shrank into a tiny ball once the moisture was all pulled out. But, the point was that, it is only with those machines that the areas between the walls would ever have dried as quickly as they did. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF I HAD NOT CALLED MONTEREY BAY SOLUTIONS TO THE RESCUE! Ismael came out the very next morning, ready to prepare a professional plan for our Insurance. If I had signed off on the house being "good as new," I would have regretted it. MBS both dried the damp areas, but they also applied an anti-bacterial product on the wood to make sure our sensitive family members were safe. I whole heartedly recommend MONTEREY BAY SOLUTIONS if you find your self with water damage. Or, if you simply want to use that expertise to clean your carpets!

A few months after a water pipe leak inside a wall of my house was repaired, a significant mold…read moreissue occurred in one of the bedrooms near the leak where water had seeped into sheetrock and under hardwood flooring near the wall. My tenants were upset and worried. After calling Monterey Bay Solutions, Ishmael came out the very next day and made a thorough inspection and offered a very reasonable, practical, and safe mitigation plan. He did not exaggerate or sugar coat the potential problem and extent of mitigation needed. He was positive and practical, easing my mind and the minds of my tenants. The work he and his crew did was prompt and professional and followed the schedule that was laid out at the outset. When finished, we had lab tested air samples that were clear of harmful mold spores and a room that looked as good as new. Months later when another small mold issue surfaced in a nearby closet area, Ishmael and crew were back the very next day. The same thorough mitigation and testing process was applied to the closet space. The callback work was handled just as promptly and professionally as the original work and was considered a follow-up service with no additional billing. I highly recommend Ishmael and his crew at Monterey Bay Solutions for any water damage restoration work.

Ivan was very professional and thorough with the job today. He came to fix a door. When he was…read moredone, he made sure everything looked good and worked well. He asked if there was anything else he could do. He took care of a couple other small items and took pictures and notes of everything he did and items needing more attention. Great attitude, good work ethic and very professional.

We had a major water emergency in our home that needed a swift response to address. The team at DKS…read morecame out the same day and began the cleanup and drying process. Tito and Erik were knowledgeable, professional and willing to answer all our questions. For prompt service and peace of mind, we recommend Disaster Kleanup Specialists.

Alfonso did an incredible job! He was prompt, went out of his way to come on a holiday week for an…read moreestimate, thorough and friendly. Would definitely recommend his services to others.

They were very responsive, always available for communication, professional, friendly and did a…read moregreat job. I'm happy to recommend them.