I was very impressed with the professionalism of this company. This was a deep cleaning of the…read morekitchen and subfloor areas after rodent intrusion. The company was very quick to respond and come out to our home to assess the scope of the clean-up job. Luis, the project manager, was excellent at staying in communication with me prior to the job. And Carmen arrived on time, was personable and skilled. She did an excellent job of cleaning under the cabinets and in the sub-floor areas thoroughly. I would definitely recommend this company!

I hope you never need to utilize a water damage company because if you do, it was a nightmare what…read moreled up to it. However, if you do Serv pro hands-down, top notch service from the moment they answer the phone to every step in between have made this nightmare a little more bearable. My home flooded and I have been in the trades for 25 plus years and I've never been on this side of the spectrum but a huge shot out to Serv pro and their entire team. Very thorough and great communication. The level of professionalism is unheard of especially nowadays in the trades their care for your personal items as they carefully individually wrapped each item with bubble packing and bagged it to ensure all of my personal items were cared for boxing everything from my 4 bedroom home and moving it out to the storage containers in my yard, the constant communication every step of the way from each department that came in and out of my home, left me speechless and in ahhhh In just how well of a ship they run! I am now at the plumbing reconstruction stage should be completed next week and Servpro will come back in and move my house back in thank you Serv pro a special shot out to the young man who came and assessed my home the first day I do not remember his name Unfortunately but he knows who he is a big thank you young man for your professionalism and walking me through it, you were the first person I met with the company, even though the gal who took my initial call, set the bar high you carried that torch as the first point of contact out in the field And the level of peace of mind that you provided was powerful to say the least, and the gal who is in charge of doing my pack out thank you for checking in every day and letting me know where we were at, and the constant reminder that I wasn't in it alone and everyone in between you guys rock Servpro keep kicking ass and leading the industry with your professionalism! Five stars is not enough to give you guys!!!!!!!

I previously about a year ago had Eddie come out to do repair from damage to my kitchen wall from a…read moreleak. I commented on Yelp than but unable to locate my review. We thought we had the problem taken care of but recently found it back and worse. We finally found the correct culprit and fixed the leak. Eddie came out and repaired the new damage and didn't charge me. I would definitely use Eddie for any future needs and refer friends to him. Thank you Eddie for treating your customers like friends and taking care of the problem.

I highly recommend Eddie and his team. They did a great job with our duct cleaning and…read moredisinfection. They found serious problems with our system and fixed it for a very reasonable additional cost. The best !! -Diego

West Coast Remediation did an excellent job on our small kitchen remodel. During the project they…read morefound mold, explained everything clearly, and handled the remediation professionally. The team was reliable, efficient, and easy to work with throughout the process. Very happy with the results and would highly recommend them. Michael

Very positive experience -timely…read more-took on an incredibly hard project others could not solve -the service -executed well -good value for money given the magnitude and hazard of the work required For context, I bought a home that had a pool house rat infestation that went unchecked for YEARS. It was wild... you could smell the barnyard smell as you approached the pool house. The home inspector saw two rats in the middle of the day as he was looking around. Everything was badly badly covered in thick black piles of rat waste. I paid Terminix over $6000 to seal the entrances of the home and pool house then another $2500 to clean the attic, remove the contaminated insulation and re insulate. After having them back four times to address issues in the attic I called West Coast Remediation. They *actually* restored the pool house. Removing stained wood, encapsulating where needed. Replacing floor boards and insulation that Terminix skipped. For context: these photos are from them... this is the attic crawlspace. Imagine about 300 sq ft like this under narrow eves... Wasn't a "flawless" experience (crew tracked outside dirt through the house, we still have to hire a different contractor to redo the drywall), but on balance, the quality of the work performed, the price, the speed, and *actually solving the problems no one else could* means I'd still rank this experience 11/10 and will definitely recommend without reservations.

Ivan was very professional and thorough with the job today. He came to fix a door. When he was…read moredone, he made sure everything looked good and worked well. He asked if there was anything else he could do. He took care of a couple other small items and took pictures and notes of everything he did and items needing more attention. Great attitude, good work ethic and very professional.

We had a major water emergency in our home that needed a swift response to address. The team at DKS…read morecame out the same day and began the cleanup and drying process. Tito and Erik were knowledgeable, professional and willing to answer all our questions. For prompt service and peace of mind, we recommend Disaster Kleanup Specialists.

Wassons is comprehensive and efficient. They satisfied every…read morearea of the services they said they were going to complete. Ethical and community minded staff from ownership to every employee. You will get what you pay for with Wassons!

Here's my experience: hired Wasson's to clean our air ducts because of a bad smell. We agreed on a…read moreprice and signed the contract. We paid them for the contracted service. Then they produced a rodent and said we had to pay them another hundred bucks. I told them we wouldn't pay that, and they could put the dead rodent back in the duct. Next thing we knew, they started demanding the money (pretty desperate, I guess), and when we said we would only pay for what we hired them to do, the account went to collections, and then turned up on my son's credit report. Over a hundred bucks! So I reviewed them on Yelp, the BBB, and all the usual advertising "rating" services. Wasson threatened to sue me; I said, go ahead, it ain't libel if it's true. Never heard a peep. So, Mr. Wasson, I'm back. Go hire your internet cleanup service to remove this review, or get Yelp to screen it. Hope it was worth the hundred bucks. PS Caveat emptor. If a business says you owe them, even without a judgment, it goes on your credit bureau rating. Where are the consumer protection agencies? Wish anybody could claim Wassons owed them a hundred bucks and report them to Equifax. But that wouldn't be ethical. PSS Go on Youtube and search "home air duct cleaning NBC". It's VERRRRRY interesting.

I work in the insurance industry and we are so careful who we recommend to our clients. However, I…read moream so confident about recommending Service Master to you. I have heard nothing but positive reviews from our clients. One client had water damage to his home and was so grateful that his damage was cleaned up in such a timely manner and he even got a brand new front door out of it! Also, if you work with Tim, he will go the extra mile for you. He will call you back right away, and keep in touch the entire duration of the repairs with updates. Having a claim in never fun, but Vince and Tim will take such great care of you that you will be glad you hired them.

Cody was quick to reply to our call and come out to our house to assess damage to our roof due to a…read moreleak from the ugly storm that hit our area. He set up a dehumidifier and left it with us for three days to ensure the area completely dried out. He called back when he said he would and stopped by to reassess when he said he would. He was honest, up front, and efficient. Would definitely recommend this business to anyone who is in need!!

WHEN A GIANT TREE HAS FALLEN ON YOUR HOME, AND YOU ARE FEELING OVERWHELMED, CALL MONTEREY BAY…read moreSOLUTIONS! Fortunately, our Carpet Cleaner alerted me to the fact that my dealing directly with our Insurance on a Claim meant that I better make sure that I was able to identify all of the damage to be included in the Claim. He recommended that I call MONTEREY BAY SOLUTIONS (MBS) in before I went much further. The BEST recommendation I've had in a long time. Monterey Bay Solutions came in, and efficiently used their state-of-the-art Infrared equipment to identify HIDDEN WATER BETWEEN THE WALLS. We knew that the giant PINE TREE branch had fallen through the roof & attic, and was sticking into the Master Bedroom. But, the CAL FIRE firemen were there in minutes,, securing the roof, pulling out the branch sticking through the roof, and otherwise minimizing and capturing the rain water as it came into the bedroom. WHAT WE DID NOT KNOW was that the rain had gone between the walls. So, our timely call to MONTEREY BAY SOLUTIONS saved the day. We would have thought that we were clear of any water issues when the Cal Fire put a 30 gal tub down to catch that water, but Monterey Bay professionally documented all of the hidden water we would not have known was there, growing mold and other problems. MBS provided an exceptional Damage Remediation Plan for our Insurance, complete with INFRARED PHOTOS to document the damage by providing irrefutable proof by the vivid colors which indicated how bad it was. Then, they neatly and professionally cut the drywall open, placed their dryers and their Dehumidifiers near the areas needing to be dried out ! The Tenant told me that they were so effective that his bath towel that had been left in the bathroom shrank into a tiny ball once the moisture was all pulled out. But, the point was that, it is only with those machines that the areas between the walls would ever have dried as quickly as they did. I HATE TO THINK WHAT WOULD HAVE HAPPENED IF I HAD NOT CALLED MONTEREY BAY SOLUTIONS TO THE RESCUE! Ismael came out the very next morning, ready to prepare a professional plan for our Insurance. If I had signed off on the house being "good as new," I would have regretted it. MBS both dried the damp areas, but they also applied an anti-bacterial product on the wood to make sure our sensitive family members were safe. I whole heartedly recommend MONTEREY BAY SOLUTIONS if you find your self with water damage. Or, if you simply want to use that expertise to clean your carpets!

A few months after a water pipe leak inside a wall of my house was repaired, a significant mold…read moreissue occurred in one of the bedrooms near the leak where water had seeped into sheetrock and under hardwood flooring near the wall. My tenants were upset and worried. After calling Monterey Bay Solutions, Ishmael came out the very next day and made a thorough inspection and offered a very reasonable, practical, and safe mitigation plan. He did not exaggerate or sugar coat the potential problem and extent of mitigation needed. He was positive and practical, easing my mind and the minds of my tenants. The work he and his crew did was prompt and professional and followed the schedule that was laid out at the outset. When finished, we had lab tested air samples that were clear of harmful mold spores and a room that looked as good as new. Months later when another small mold issue surfaced in a nearby closet area, Ishmael and crew were back the very next day. The same thorough mitigation and testing process was applied to the closet space. The callback work was handled just as promptly and professionally as the original work and was considered a follow-up service with no additional billing. I highly recommend Ishmael and his crew at Monterey Bay Solutions for any water damage restoration work.