My group and I were terribly disappointed in our experience at Moore Escape Rooms on August 6. The…read moreyoung lady who helped us, was lovely and in no way was part of that disappointment.
Earlier this week, I took my kids to Red Door Escape Room, for their first escape room experience. They loved it and immediately asked to go back!
I prefer supporting small, local businesses any time I can, so I chose Moore Escape Rooms for our next adventure! We chose Mystery Mountain. At $27 per person, it ended up feeling like a scam, to sit in a fully lit room and open locks for an hour.
Poorly clued puzzles required an unreasonable leap in thinking. Specifically, after solving a clue and opening a lock, there was no logical next step, unless we got a hint from the employee. We'd already figured out and attempted most of the hints by the time they showed up on the screen, but didn't know where or how to apply them. I'm not sure if we were doing the directional locks wrong, but the coordinates that opened the lock, were ones we'd already figured out and used. Equipment error shouldn't have been able to ruin the entire experience.
Also, there wasn't other things for people to do in the room simultaneously, so we ended up sitting in a circle, in the middle of the dirty AstroTurf, all trying to work off the same pieces of paper, everyone holding a lock in their hands. Boring.
I assumed the lights would at least dim, the closer to sunset it became, to add a sense of urgency to the gameplay! Nope, just a fully lit fluorescent bulb overhead. No background forest noises either. They're was just very little attention shown to game immersion.
The room could've used a better mix of puzzles and tasks (including finding hidden items) in addition to ciphers and locks. This could've encouraged different thinking strategies and some physical activity.
I'd love a refund, but I know that's a big ask. Unfortunately, we won't be coming back and I will be leaving this same review online, not because I'm mad, but because that's a lot of money to spend on an experience that not much care, maintenance, or thought seemed to go into.