BEWARE, BEWARE, BEWARE. This was a referral from a neighbor, that said he is a good tile installer, and we like supporting the local business here in the Desert. Both Jim & Lacy will promise you the moon and do NOT deliver. We needed 3 bathrooms re-tiled and needed carpet for a 3rd bedroom, Both were very gracious and accommodating with the price and measurements before we purchased. We even patently waited a couple of weeks for Jim to finish a job before he could start ours. He did start on the March 30th as stated and said he would be done with the tile by Wed 4/1. Since this is a 2nd home and we live in LA, I came down to our Condo on Wed afternoon expecting to have the new tile in and working toilets, as I was promised. Well I found a HUGE mess with dust and dirt over the entire home, nothing was covered, NOT even the carpets in both the master and second bedrooms. There was dirt & mud being tracked into our home. I was forced to get a hotel for the night because there was not any working bathroom. He promised he would be done by Friday, 4/3 but then Jim sends his son out to start another job instead of finishing our job because the other customer is leaving the country and is yelling at Jim, while he installs the carpet. As he is finishes up the carpet, I ask him why there is as HUGE seem in the carpet where hall and bedroom meet, and he tells me that it will go away soon after the carpet stretches. He promised to come back in several weeks to "fix it".
He finally finishes up the tile & carpet and we give him his check, then my wife and I do a massive clean all day on Saturday 4/4. That is when we notice that carpet is lower that the new tile installation and we have a tripping hazard in two of the bathrooms where the tile & carpet meet. That is when the phone calls and promises started. Jim promised to come out and either raise the carp up with more padding our install a threshold (which we purchased). He did come out on 4/23 to finally inspect the job but was a NO show on the day promised to repair it, and he has not returned calls, nor followed-up to reschedule, just many empty broken promises. Obliviously Jim does not care about repeat or referral business or our small issue would have been taken care of immediately, which this is just poor business. Our only option now is to hire a second contractor to fix the tripping issue in the bathrooms, contact the carpet manufacture directly about the seam to see what can be done, then take legal action in court to get our money back. I can NOT recommend Jim or Son's Tile to anyone. read more
