I had an issue with my carpet and wrote a negative review. The owner reached out to me, listened to me, and made it more than right! He didn't ask me to update my review so this is completely unsolicited. He's got my business and as many referrals as I can make! read more

Two years ago I had my bedroom carpet replaced. I was very specific with the sales Person. I wanted very lite cream but have two dogs that while house trained have mistakes & wanted pet resistant carpet. I also noted my concern about traffic pattern. I live alone and am very tidy. The carpet has been a huge disappointment and so has the service. I WOULD NOT RECOMMEND! read more

Carpet Empire Plus - Carpet - Carpeting Near Me - Cathedral City, California

Went into Carpet Empire Plus and met with Dan who directed us to the carpeting we were wanting. Set up everything and Jose came out and quickly and professionally installed our padding/carpeting in our bedroom!! Very professional and efficient. Excellent service and value. Highly recommend!!! read more

Carpet Empire Plus - Excellent work!!! - Carpeting Near Me - Cathedral City, California

Their prices are great and the staff is friendly and helpful. best 8n the Valley. Family owned and 2026 is their 30th anniversary. 3 convenient locations in Cathedral City, Palm Desert and Indio. read more

Best service in the Inland Empire. I had them do my whole house which included carpet, hardwood and tile. Great service, easy to work with and fantastic results. I am now going to have them do my backyard with turf for easy maintenance. Great company!! read more

When ordering my Capet I asked for the first install slot of the day. The sales person gladly agreed but failed to honor the request. I was inconvenienced to remain home all evening when that was discussed in advance. When I tried to resolve the issue, it was all About contracts and money, customer service is clearly not a priority. read more

We purchased carpet and had it installed by Carpet Empire back in 2019. The carpet in the 3 rooms they installed all buckled so we decided to have it stretched. The contractor who stretched it mentioned the carpet/install most likely had a 10 year warranty. I had already planned to call Carpet Empire even before he mentioned that just to let them know how bad the install was. Instead of just listening, excuse after excuse after excuse. Even after I said I didn't want or expect any compensation. After this interaction with the representative from Carpet Empire my husband and I decided we will never do business with this company again. read more

My experience with Cali at Carpet Empire Plus was outstanding. Gorgeous wool loop carpet & many many other options. Thank you Cali!! read more

Carpet Empire Plus - Carpet Empire front of building - Carpeting Near Me - Cathedral City, California

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Everything about our experience was terrific! Great sales person, office staff and installers. Numerous carpet selection and great prices!

What a great experience that Carpet Empire Plus provided me with! From meeting with my salesperson, Janis, to Alex who measured my home and Rene who installed it, I was delighted with the results. My home was located out of the area and required a bit of coordinating, which Carpet Empire Plus provided flawlessly. Please accept my sincere gratitude of all your kind assistance. read more

Carpet Empire Plus is THE place to go for carpeting and flooring. The showroom is lovely and the people who work there are everything one wants when doing a flooring remodel of any size, large or small. You instantly feel comfortable when entering the store. Mike Tomlinson is extraordinary and his kindness and care shine through the moment you meet him. He really knows his products and was able to help my mother with her carpeting needs after she'd used Carpet Empire Plus a number of years ago. She's 93 and was really touched by Mike's thoughtful and compassionate nature. I highly recommend them. Thank you. read more

Carpet Empire Plus - Carpeting Near Me - Cathedral City, California

From start to finish, every aspect of my carpet purchase went smoothly and I am completely thrilled with the carpeting, installation and price. What a refreshing experience to do business with such professionals, who come with my highest recommendation. read more

Carpet Empire Plus - Amazing Experience! Over 3000 sq. ft. of quality carpet, perfectly installed. I highly recommend Mike and the team at Carpet Empire Plus. - Carpeting Near Me - Cathedral City, California

Installation was fine. The quality of the carpet was the worst I have ever had. I believe the carpet was defective in that water literally stained the carpet. WE had huge spots noticeable in less than. a week. It was very strange. Both bedrooms where the carpet was installed are very low traffic and drops of water literally caused staining. Worse than the carpet was the customer service in the office, not our sales person, but the business office. She was rude, confrontative, never apologized for at least the trouble of having to come back in, basically said it was our fault without even considering any other options. I also had very specific photos of these round blotches. I would never recommend this store to anyone. read more

Carpet Empire Plus - Carpeting Near Me - Cathedral City, California

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I have been a lonf term client for many years and now two generations. I can't say enough about how great my experiences have been over these many years and many homes. Michael and Kim and Jesus and the team are the best and I so happy for all the rooms of carpet and great service. read more

Mike, the owner, was such a pleasure to work with! They did a stellar job on the entire house floor replacement. Very satisfied!

We chose Carpet Empire for replacing our entire homes flooring. Every detail of the job was carried out as promised. George, the installation manager brought in his crew on time and ready to work. The vinyl plank flooring was completed in four days. They also installed all new baseboards in that time. The crew was very careful when moving large pieces of furniture and cleaned up before leaving at the end of each day. The finished result is beautiful! I highly recommend Carpet Empire to anyone who values quality of workmanship and professionalism. read more

Carpet Empire Plus installed carpeting twice. On both occasions, the crew was on time, hard working, moved lots of heavy furniture without a scratch or complaint. Gary (who sold the carpet to me) was incredible to work with on both occasions. The carpet quality is outstanding. Soft, squishy, plush. The customer service is outstanding and they completely want you to be satisfied and they back up their installations and products. Thanks for two perfect installations!! Gary is the BEST!!!!!! read more

Excellent service! We had a problem with the LVP flooring and Gary made it right!! Superb customer service. Thank you!!

I love this place!! Always a pleasure working with these people! They get my rentals back on the market in days. In 10 years I have not need to replace a carpet they laid. I would recommend these folks over very place in the cochella valley read more

excellent price and service was great, excellent selection , best in the entire Desert. read more

I rate Carpet Empire a 1. My story goes as this: I bought a house in Indio Ca. It had carpets so the first thing I needed to do was replace the carpets with laminated wood floors everywhere there was flooring but leave the bathrooms, entrance way and Kitchen with the tile that is there. In the office I told the sales guy I wanted something dark but he said in the desert there is lots of dust and dark floors don't look as good. I trusted him and he showed me two floors he thought would be ideal. I thought I might get to take the sample and compare it to my house but he said they have so many samples it's impossible to do that. So I picked the darkest flooring. He then told me they might have to take out the tile under the carpet and so it's likely a 3 week job. Ok with me if that's what you need. Knowing it would be three weeks I rescheduled all other deliveries I had set up in the coming weeks put by 3 weeks, I also reserved a room up in northern CA to await a call that all was good. Two days after I was told it would be 10 days they called and said the work was done. Two days, that great on the one side but questionable as to what it would look like. I drove back to Indio and walked in to my house, the color was light and no shine, but I'll take responsibility for that by not pushing more for a darker color and not persisting to view the sames at my house. Then I walk around my empty house and everywhere where the flooring came flush up to the remaining tile there was a stain on the flooring, it turn those few panels at the point of connect to the tile much darker and blotches of adhesive on the flooring top. It was so unprofessional I could believe a company of over 40 years in Indio, with several recommendations from people living in the area could walk out and consider it to be a completed job. The next day I had a grout cleaner come out and pointed it to him, he tried some soft cleaner ( because he said Laminate is sensitive to certain cleaning chemicals. It looked good when he left and I thought the problem was gone. But after 10 days the adhesive is once again showing itself. This time I called Carpet Empire and explained my disatisfaction. They told me they would get a man out ASAP and would call me that same day. I was thinking today or tomorrow. The next day no update ( I get the feeling they have no regard to my schedule). I get the same person from the day before and she said she forgot what my issue was. I explained it again and she said it's a quick and simple job and would get someone out ASAP. A few hours later she tells me 8 o'clock the next morning. Ok fine. Two hours later she says she can't get a guy out the next day, maybe afternoon of the following day but she'll let me know, and says is that ok. What am I supposed to do I need it fixed so more of my time now waiting again I've worked in Customer Service for 40 years and this is about as poor as it gets. It's one thing to make a mistake but to screw up the follow-up to fix the error is worst than the error itself. I feel they have my $15k+ and so they can put me on the back burner for now. Sorry but my first experience in Indio rates this company a big ZERO GARY C read more

We have been very pleased with the carpet from Caret Empire Plus. After almost a year, it looks like new. It did require re-stretching after a few months, but a call to them had a crew out to re-stretch it and it has been fine ever since. The people I have delt with have been great. Personable and quick to get a preferences and help us pick out the carpet that was just what we wanted and at a very reasonable price. Paul, out sales guy in Indio was especially great. read more

I moved to the desert five years ago. When I bought my new digs, I gutted it and needed flooring. As the local Carpet Empire Plus is just around the block (as the crow flies), I stopped in and was met by Steve Balian, the owner. What an awesome guy! He provided old school service and was very helpful as I was choosing both carpet and wood options. Steve has sadly passed, however his son Michael and the rest of the team (Mike Tomlinson is terrific) have stepped in to give the first class service that the customer wants and deserves. I cannot recommend Carpet Empire Plus highly enough! read more

While I really would like to get into this establishment to look for flooring, I have not been successful in doing so. Every time we make the trip to visit the store, they are closed long before their stated closing hours. Don't come here passed 4pm, when they close at 6pm...this is what I have learned. Perhaps it's time to change the hours of operation to before 4pm. It's so hard to bring a toddler to a flooring store, but we have no other option and then to take her out of her car seat only to have to put her right back in...if they aren't consistent with their hours, I guess I shouldn't trust them to be consistent in other aspects. Lesson learned, we will take our business elsewhere. This is who you are dealing with when you arrive to carpet empire, please be aware. As I searched through all of my reviews this is the only one I used the word "passed" in. Obviously referring to my review here, you're not as sneaky as you think. Please be aware of where you shop! read more

Carpet Empire Plus - A cryptic and creepy message by someone associated with this business. - Carpeting Near Me - Cathedral City, California

When our initial order of vinyl was stuck off the coast of Georgia due to issues between China and the U.S., we chose a 2nd vinyl to replace all the flooring in our home. Mike was great and gave us a quote that blew the competition away. read more

I've used Carpet Empire Plus multiple times and their caliber of client service, attention to detail, selection quality and pricing are unparalleled. There simply isn't a reason to shop anywhere else. read more

Amazing service! My floors have never looked better! I'm soooo happy! My house used to have carpet from the previous owners, but now we switched them to wood!!! I love carpet empire, Mike was so helpful and knew exactly what I wanted! The difference is incredible! The quality is immaculate!! It is just so much more aesthetic! I can't wait to use them to replace the tile in my kitchen! read more

Update: after posting my initial review they called me quickly to address my issue. They sent a team out the next morning to fix the edge of the carpet. Looks much better and hoping it stays in tact without fraying! read more

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I purchased FLOR tiles for my bedroom and the folks at Carpet Empire + were skilled in installing them in my master bedroom. Removed old carpet and put down the tiles perfectly! read more

I ordered outdoor carpet and installation. I was told it was high quality and durable. Within one year all the seaming frayed and step edges came undone. They had even cut a piece right in the middle of the carpet. It looks awful. I have called and spoke with Mike, our salesman. Neither he nor the owner would come out to even look at it, nor replace it. I would not recommend this company. read more

Thank you for the installation of carpet in 2 rooms. The men did a timely job in an efficient manner. Couple of nicks in the wall, evidently from moving furniture, reason for 4 stars. They could have said something. Thank you PS...they have the best prices. Tom Ruiz read more

carpet Empire plus is amazing and clearly cares about its customers!! they have the best prices and are so helpful when selecting flooring options. My favorite location is the one in Cathedral city because you can actually see all of their inventory!! I highly recommend them to anyone who needs flooring read more

Good customer service. We had to delay installation and they were very flexible. RIP Steve.

Until they fix my rippled carpet, a one. Tile/ kitchen/ installers A+, Mike Tomlinson, A+. Whether I have to pay or not, as I was dealing with an incompetent rheumatologist for two years, until Eisenhower paid for my total hip replacement, I will only deal with Mike, not Kim! At this point, I have no more energy to fight after almost being crippled the rest of my life! Just need my carpet stretched! Fifteen lifted areas . One after six months, a couple more after twelve and two dozen after a year and a half!'Mike needs to schedule the carpet repair! read more

Disappointed Doesn't Begin To Describe It! Agreeing to purchase new wall-to-wall carpet to be installed in three rooms of our house by Carpet Empire in October of last year was probably our first mistake. As when it was installed on Halloween Day, it turned out to be a trick rather than a treat: they installed the correct brand but not the color that was purchased! In fairness to them, the mill that produced the carpet mislabeled the batch used by them, which was not discovered in time to prevent its installation. They assured us that they would fix this problem to our satisfaction, and to make things easier for both of us, we agreed to keep the wrong color carpet in one room, but wanted the correct color one re-installed in the other two rooms. Due to our ages (early 80's) & the need to hire someone to help us move everything but major furniture out before installation, and then replace it after installation all over again, we suggested taking a bit longer for the second installation to happen. Some unanticipated health problems further delayed this getting done until the end of the year, with our literally agreeing for the removal of the wrong carpet and the second installation to be done on Dec. 30th last year. It should be noted that the first installation was done to our complete satisfaction. The crew of six men did an outstanding job, working very rapidly & getting everything done to our satisfaction. However, the second time around, they only sent us two men whose skills, competence and effort didn't begin to compare to our first experience. For example, they leaned a mattress against a large work of art, mixed up which mattresses went with which bedrooms, put bedside tables back on the wrong sides of the bed, left gaps between the edges of the carpet and room walls, and put a very noticeable and unattractive seam across the width of the carpet in the master bedroom that even our housekeeper said was not there with the first installation. Our efforts to correct these problems have met with verbal assurances from the salesman but resistive argumentation with an apparent business manager. We were told that drawings which we were never given or shown, for example, had such a seam in it. Our response to this was that if there was any such seam the first time around, it was not visible; but the second time around it was very poorly done, very visible and very unsightly. When my wife asked this business manager person to have someone come to our home to inspect this and other install problems, the response was to hang up the telephone on her. Bottom line at this point it to suggest anyone might want to look elsewhere if they are interested in purchasing carpet to be installed in their homes in the Coachella Valley. In our opinion, Empire offers competitive pricing, a lot of favorable assurances, but not much else as to quality of workmanship or effective resolution of problems created by them. Caveat Emptor!!! read more

What a fantastic experience. We walked in the Carpet Empire. Mia greeted us. She understood our needs and the purpose of the usage of our rooms. She was very knowledgeable about their products and advised us which carpets we should use and why. The process of choosing the carpet, measuring the space, and installing them was completed within a few days. The installation crew was professional and finished the two rooms within two hours. The carpet looks beautiful. I highly recommend Carpet Empire. read more

Janice our Salesperson was helpful and professional and the ordering, measuring and installation prompt, efficient and 5 Star. Our installers Rene and Mario were able to move a heavy headboard with ease and completed bedroom carpet job timely and everything in pristine condition! read more

Carpet Empire Plus - Homeowner with fresh plush carpet!! - Carpeting Near Me - Cathedral City, California

Recently renovated my new house and was recommended Carpet Empire Plus. Everyone was knowledgeable, attentive, and helpful. They have expansive and high quality range of products. Great value for money. Highly recommend!! read more

Friendly service great experience and value for money. Exceptional range to meet all my needs.

great customer service! worked with Janis and I would highly recommend her. They have a large selection to choose from and are very competitive in their pricing. Good quality products . read more