I gave you 2 stars, because everyone was smiling and were so polite whilst lying to me. Yay?

My personal experience as a female from the finance to the salesperson, they totally took advantage of me. They would not work with me. No, do not per my recommendation ever purchase a vehicle from this location. You'd be better off buying a vehicle off somebody off the street then going to this particular dealership don't do it. I recommend don't do it based on my experience if I could give them a zero minus rating I would that's how bad it is. read more

I normally don't write reviews, but my experience with Kia Sons in McDonough, GA was so disappointing that I have to warn others. Any positive reviews about them on this page are clearly fairy tales, if they are about the service center. I will say the sales team is amazing, so only go to buy a car (ask for Quincy). But, never take it there to get fixed!!! I brought my car in because it was smoking and stalling; clear signs of an engine problem. I was also told by 2 other mechanics that would not work on it that it was an engine issue and to take it to a Kia. I paid $200 for a "diagnostic," only to later find out they never even removed the valve cover where the real issue was. So I paid for a half-done inspection and left with the same problem I came in with. When I returned a second time for the exact same issue, they still didn't identify the problem until after I approved additional repairs. Only then did they discover sludge in the engine, something that should've been caught from the start. Because of this delay, I was misled about the true cost of repairs and lost the opportunity to make an informed decision about whether to fix or replace my car. My warranty claim was denied because Kia couldn't provide the necessary engine code, even though the check engine light was on and the issue was clearly engine-related. I shouldn't have to pay for their communication failures. They also charged me for a "full tune-up" even though I already had new spark plugs. I was never given a proper explanation before paying, and then was told afterward that I "should've asked more questions." It's the service department's job to explain work clearly before charging customers. To make matters worse, my car was returned with an ant infestation and a new chip in the windshield. Their solution was to "bomb" the car for ants; no apology, no accountability. I'll attach a picture of the ants that I could get to group up. The rest are running free. The customer service made everything worse. The first "manager" I dealt with was unprofessional and dismissive, even mocking me when I said I had time to file complaints. I see her name in another complaint on this page and I am not surprised. She told me she "had time too." That's not how a manager should speak to a paying customer. She later offered me $200 off my next service to make things right, but now the dealership is taking that back as well. When I reached out again, another manager responded with a long, defensive email that ignored my concerns, excused every mistake, and failed to address the poor customer service or the damage done to my vehicle. Not one apology; just excuses. After spending hundreds of dollars, I was left with more problems than I started with, plus the stress and disrespect of dealing with people who clearly don't value their customers. And I absolutely love Kia and the Kia line. I wish someone at Kia corporate could save me from this defective vehicle and this defective service center. If you value your car, your time, and your peace of mind; stay far away from Kia Sons in McDonough, Georgia. This was the most frustrating and unprofessional service experience I've ever had in my life. Take your car to either Bellamy Strickland or All Automotive. I only had great experiences at these 2 establishments when I owned a Buick Enclave and when I owned a GMC Acadia. They did not take advantage of me as a woman, they provided excellent customer service, they did not have hidden and unnecessary fees, they did not keep my car for a million days to service it, and they always fixed the problem. -- R read more

Sons Kia - Ants - Car Dealers Near Me - McDonough, Georgia

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I will NEVER buy another Kia. I had nothing but horrible experiences with KIA in general. The customer service at the two KIA locations I've been to Sons Kia and South Kia is the worst I've ever experienced. The service people are rude, unprofessional and always more busy hehe' ing with each other than they respect their customers. When I had my Toyota, it didn't matter what state, city or dealership I've gone to, their customer service is top tier. Kia needs to take some responsibility for how they treat their customers. Every time I come for service, it's something. With Toyota, an oil change never took more than 30 minutes , they have a Barista and their service teams are attentive. I very much regret my purchase mostly because of these experiences. I've tried to discuss with management but nothing changes. The culture here is awful. Please do NOT patronize Sons Kia, please, you will regret it. If I could give them a "0", I would. read more

Lemon lot - I bought a brand new telluride. I've had it for a year and 1 month (112XX miles). I've got codes for all the cylinders misfiring. Called and the idiot on the phone got mad at me when I told him my issues. Told me they had no loaners even though they are trying to keep the car for 2 days. Called corporate and got the run around as well.... Just go ahead and don't buy a Kia. Terrible engines and even worse customer service. Soon as they fix this POS I'll get it traded in for a Toyota or Honda. I'll drive 100 miles before I buy from SONS anything.... I can't give it zero stars or I would read more

ZERO STARS !! I wish I could give zero stars, but I came in at 5:30 getting off work on a Friday I get it. I thought they would be busy not telling me they close in 30 minutes and they can't do my oil change. I wouldn't recommend anyone go there because customer service is terrible. No one had a solution to a problem that would've took 30 minutes for them to complete. But I will tell all my fellow Kia driving to drive to morrow or Macon and not this location ever!! read more

Sons Kia - No help worse experience with Kia. I've own a Kia for 10+ years. - Car Dealers Near Me - McDonough, Georgia

Refuses to give me numbers over the phone and "had" to be present to see numbers. I showed prices from local dealerships and was told they were lying about the price. The other dealership they said would scam me ended up giving me a better deal then what I showed them. Find it dishonest and unprofessional to say another dealership is lying about price in hopes to make a deal and sell a car for more. How could anyone want to do business with a place like this. Zero stars read more

Took my 2015 Kia K900 in for service. In addition the lock to my middle compartment was broke and I could not close it. I saw a small lock which was hanging on, and it was the cause of the compartment not closing. I did not tell anyone to replace or try to fix the lock on the compartment. When leaving, I noticed the broken lock was gone. No one in the service dept. knew where it went or what happened. I do not appreciate anyone touching anything, whether broke or not broke in my car. No one had any business removing the broke lock. The car was in for service only. So, to replace the compartment, Kia wants over $1200. No, thank you. read more

I traded in my vehicle to Sons Kia and purchased a used 2022 Ford Explorer from their lot. The car I purchased had a bad shock on it. The service dept tried to tell me I must have broke the shock... even though i noticed the clunking noise on my drive home from the dealership immediately after from purchasing the vehicle. They were no help in trying to fix the problem. They just wanted to place the blame on me. Thankfully it still had 200 miles left on the manufacture warranty and Ford was able to fix it for me at no cost. The salesman we dealt with was great but i'm very disappointed in the "inspection" they do on their used vehicles. I would not recommend purchasing a used vehicle from them. read more

Just purchased a Kia Niro Hybrid from SONS Kia. I must say the purchase experience was excellent. I've been a customer of SONS dealerships for a long time now. Over 5 years and 2 vehicles with SONS Honda were purchased and serviced regularly with not nary a complaint. With customer service like that, I have enjoyed the privilege of fierce loyalty to SONS Honda for them earning my high praise and unwavering endorsement. This naturally extends to SONS Kia, as I consider a small change of pace from my typical ride. Seeing a Kia that peaked my interest on SONS Honda's very own website sparked the idea for a crossover, which landed me my first purchase from SONS Kia. I am pleased to say the the experience was typical to what I've grown to expect from SONS. Customer service with the dealer team was very good and familiar. Come see Julian and Chuck! They made the experience warm and comfortable, like dealing with family or a good, jovial member of your local community or church congregation. I got a decent fair price on the vehicle of my interest, even by Kelley Blue book standards. The ride itself is living up to my expectations and more. To be fair, it is my first hybrid. But still, it moves way better than I expected and exceeded our expectation for a Touring Hybrid in terms of ride comfort and fuel economy. Not to mention the safety features which is especially important for a family vehicle. Been driving the Niro about a week now and I must say I feel this was the best decision I could have made. To sum my feelings, I definitely plan to come back for my next vehicle when we pass down the Niro to the kid. Thank you very much to the good folks at SONS Kia! I pray you continue your invaluable service providing quality transportation to our McDonough community. read more

We recently purchased a Kia Sorento from Sons. Our salesman, Zach, was great. Zach was able to help us purchase the vehicle, answered our questions, and explained the technology in the Sorento (and there is LOTS of technology in this vehicle). Now let's talk about Edward in the finance department. Again another superstar. No high pressure, just realistic explanations of the loan and add-ons that were available. It was like sitting down with a friend discussing the process over coffee. I am over 60 and have purchased many vehicles. This was, without a doubt, the best purchase I have ever had. read more

I took my 6 month old Kia Soul in for my second service appointment on 9/25. It was a disappointing service appointment. I had gone online to get the appointment for recommended service. That Thursday, as I drove my car out of my garage, i realized that I had a flat. I pumped up the tire, drove towards McDonough, stopped to pump the tire up again, and finally got someone to stop and check me in to the service department. I mentioned that I had a nail in my tire. The service tech immediately focused on that and that alone. Ultimately, I had to have the tire replaced. I asked them to check all the tires as there was no reason for there to be pinholes in the side of the tire as these were new tires. I'm not sure they did. When they were done, I asked about the regular service like the oil change, and they hadn't done it, even though that was literally why I made the appointment in the first place and there was one of the messages on the screen in the car saying that was needed. Everyone seemed clueless, but the service tech did ask for my oil to be changed. Presumably it got done. I was there for 4 hours. They tried to charge me for the oil change even though I had bought the maintenance package when I bought the car. After this happened, I kept getting emails and text messages saying "don't forget to give us a review", so I did. I gave Sons Kia a 3 because they really did not seem to know what was going on and I am still not sure that what needed to be done was done. I got a call from the manager at Sons Kia and he was very aggressive about the fact that I only gave them a 3 and kept saying that the confusion was my fault, even though I got my appointment online for regular service well before I ended up with a nail in my tire. I finally told him to quit yelling at me, and he just hung up. I called Kia back and asked to talk with someone else. I had to leave a message and asked for a call back. I got no call back. I called the next day and found out that the person who had called me initially was the manager - he didn't give his name - so I asked to talk to someone who wasn't him. I was told the General Manager would call me after his meeting with the manager. Eight hours later I called Sons Kia back. No one knew anything. I got transferred to someone else and had to leave another message. I have no hope of ever getting a call back. I would have thought Sons Kia would have at least waited a few years before they disdained me as a customer. Six months has got to be a record for beginning to treat your customers poorly. read more

DO NOT EVER GO OR TRUST THIS DEALERSHIP!!! They provide a quote & a confirmation that they have the vehicle, but when you get there after an hour of the confirmation, they will say that the car is already sold & they will not honour the quote they provided. The general manager will just keep saying that they will have to charge the dealership fee on top of the quote they provided. Because the price was good, I had to drive more than an hour to get there. Of course, I made sure that the car is available and the price is right before I left my house. THEY LIE!!!! Even if I put some deposit for a car, how can you trust them if they will not upcharge when the delivery happens? JUST DON'T GO THERE!! FULL OF SCAM!! read more

Sons Kia - They provided this quote. This is not from TrueCar. This is what they sent to me. The manager only keeps saying that he has to charge more. - Car Dealers Near Me - McDonough, Georgia

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Customer service is horrible, Ebony is not a good face for the business, she is extremely rude

I need to replace my catalytic converter b/c sons kia did not.let me know i had a recall on it in 2019.. now its too.late and im stuck.to pay for it myself to pass my emission.test . . read more

I'm highly pleased with the level of sales and service I received on my new car purchase. This is the place to go if you are looking for a new car. I have to say that they took very good care of me and they went above and beyond to gain my business and that I was very satisfied at the end. My sales person Evon Hinds made sure he was able to get my deal taken care no matter what. He was absolutely the best salesman ever, very knowledgeable and quick with the best buying experience. I must say that I will most definitely will recommend others to come and purchase a vehicle from here if you like Kia cars. Overall my experience was great. I bought a car, and the sales team members I dealt with were all very friendly and helpful. They answered all my questions and made sure I understood. They did not do any haggling and told me the truth about everything. Sons Kia is not the closest Kia dealership to me, but it was worth traveling the distance to make my purchase. Went in knowing what car I wanted, left with the car I really loved it. Only been driving it now for about three months and haven't had any further contact with the dealership yet other than just having my first oil change and free inspection. Everyone was very nice and I would recommend checking them out. read more

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If I could leave 0 stars I would. This was the worst car experience I have ever had. Antawan needs to be fired. He is nothing more than a liar. He said my car would be diagnosed first thing Friday morning if I dropped it off on Thursday. I did just that. So Friday I hear nothing. I text and he says his tech is diagnosing it. He would let me know. I hear nothing. I show up on Saturday. He says the tech is out but he will have answers on Tuesday because Monday was a holiday. I text twice on Tuesday. No response. I call and get Stella the bot. I decide to call sales and get a human. They connect me with the service department but no one answers. I show up. Ricky the manager starts talking about no techs. I ask for a loaner since the delay and lies are on their part. He says they don't do loaners or rentals. Come to find out Antuwan was a liar. They never even started looking at my car. It was in a lot off to the side of the building. So even after all of this, I asked Ricky for a shuttle and he said they didn't have one. Like after all the lies and the fact I paid for a rental when no one was even fixing my car, the least he could have done was given me a ride to return to get my car. I wouldn't take a bicycle to son's kia. read more

Sons Kia - Texts from Antawan concerning my car. Nothing but lies when I showed up. - Car Dealers Near Me - McDonough, Georgia

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Updated review (2 months after purchase): I am very regretful doing business with Sons Kia. My sales person Curtis was amazing, however the back end of doing business has been a nightmare. The dealership failed to pay my trade in's auto loan off within 20 days. I am now stuck paying the late fees, and other charges associated with the loan due to the dealerships negligence. After trying for over a month to resolve this issue, the dealership is not interested in helping with these fees from their doings. The dealerships communication skills are below subpar, and they do not value their customers. 0/10 take your business elsewhere. Note: My mother has purchased 2 vehicles from here, and I have bought from here also. We're loyal customers, and that does not matter to this dealership. read more

i bought my granddaughter a 2025 Seltos Oct 30,2024 - yesterday she finally got her tag March 20,2025 -Worst car buying experience ever .I made the deal paid for the car ,the car was to be delivered to my granddaughter they were late delivering the car, she lives in a rural area car had 2 gallons of gas when the driver arrived, it was supposed to be full of gas also damage to the right front door. Called dealership was assured they would make it right (still waiting as of today March 21, 2025.The driver did not bring any paperwork showing she was the owner of the car. They took her trade along with a power of attorney for the state of Tennesse -her first temp tag expired-after numerous calls to the dealer and no return calls my daughter finally got someone on the phone -she did get another temp tag that was good for 45 days .They stated they had a problem with the trade title -it took them 2 months to figure that out it, of course they stated they had called and got no answer (they had 3 different phone numbers along with 3 email addresses) My granddaughter is a 19-year-old that drive 110 miles a day to and from college, after I started calling and getting nowhere I called the corporate office left message with owner never got a call back -the dealer then decided they would not speak to me because I wasn't on the paperwork which they did incorrectly anyway my daughter was supposed to be on the title with my granddaughter she was left off so now they have to have her added for insurance reasons .I filed a complaint with the BBB, Kia corporation, The Ga Govenor's office of consumer affairs. I was trying to save a few dollars by going to a nonlocal dealer -do yourself a favor do not make the mistake of buying out of town like I did or a least with this dealer. There follow up is beyond terrible. Lesson learned the hard way. I could write a book on this deal, but I won`t everything that I've stated is true, I`m sure the dealer will turn it around as to our fault. Danny A read more

They don't have 2 stars for nothing! Do not buy a lemon from this place! The will sale you a car then it's broken the same day you get it then they will take the car to look at it fir 3 weeks forget about it never call you. You will have to call them a thousand times to get in touch with them then they will tell you nothing is wrong with your car. The black lady in the service department is a liar has a bad attitude and the worst customer service u ever seen. The first day I got my car from them I got home coolant was all over my driveway from the water pump with bad breaks. How could you have done 360 inspection on the car?? This place is a joke please don't get robbed like I did. Stay away! read more

Don't ever take your car here they have no idea what they're doing. I took my 2015 Kia soul here just to get the transmission serviced and they overfilled the fluid by a couple QUARTS! After paying $315 I had to clean my engine from all the fluid spraying out, and drain quarts out of the transmission for hours. Would not recommend their customer service or service at all! I called to tell them what had happened and they immediately said something must have "broken" by itself because it wasn't their fault.... read more

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Well, after the sale they aren't as accommodating once you leave the building. I called in for a missing item the salesman told me he'll handle it no problem, I'll call you back in an hour it's been 4 days haven't heard back from him. The purchase was a new Soul. Why can't people just do what they say they will do. Customer Service is definitely a dying thing. read more

Sons Kia of McDonough doesn't value their customers! I bought my 2020 Sorento from Sons Kia of McDonough a couple of years ago. I purchased the extended warranty, so when my air conditioner went out I took it up there to be checked out. This was on Friday, 6/7/24 at 7:30 a.m. I was notified through their diagnostic app that it would cost roughly $950 to fix my air conditioner and my extended warranty would NOT cover any of the costs. The reasoning of the malfunction was due to a clog in the hose that caused water to back up, so the diagnosed issue was "water damage" and they don't repair items for water damage. This was explained to me an hour before they closed on Saturday, 6/8/24 which made it impossible for me to go get my car. I was informed that they aren't opened again until Monday, so I would have to wait until then to get my car. Keep in mind this is our family car and of course it was needed back. On Monday morning my husband and I went to Sons Kia, 6/10/24, and asked to speak to the GM and the manager over the service department. The manager of the service department explained why I would have to pay out of pocket to have the air conditioner fixed, even though I've purchased the extended warranty and the it stopped working from no fault of my own. I wasn't getting anywhere, so I thanked them and asked for my car back. After 30 minutes of waiting for my car to be pulled around, the service member that was helping me apologized, and said that they could not get my keys for me. Apparently, the mechanic that checked over my cars issues on Friday locked my keys in his office area and he was not at work. I asked what the next steps were, and she said they would call me when they have my keys free. This was Monday morning around 10:30 am. No one called me all day Monday with any type of update. I messaged the service center number and asked for an update this morning, Tuesday 6/11/24. No one replied. My husband called Sons Kia at around noon and was told they still couldn't get my keys out of the mechanics area and the mechanic is actually on vacation! The manager was supposed to call us back. NO ONE has contacted us. My car has been sitting at their dealership since Saturday, because they can't get my keys and NO ONE seems to care. It seems as if we are being ignored. We have a busy week of traveling to Savannah with our kids and I don't have my vehicle to do that. We were also told they don't offer rentals. No one has offered to do anything about this situation. We are very disappointed in the lack of professionalism or ownership of the mistake. I will NEVER do business with Sons KIA again. read more

Had a recall on my engine. They had my car 2 weeks before they even looked at it. Was suppose to pay me back for the tow. That was 4 months ago still haven't received payment. Now the car had to get towed back in because of a defective part they put in. So we are paying for another tow. When we call for updates on the car we are placed on hold for at least 30 mins to an hour. read more

Have to wait forever to get an appointment at their service center. They give you a number to call for updates but take forever to respond. Tell you one price then try to charge more when you arrive to pick up your vehicle. I have brought my car twice for the same issue, and now two weeks after the last "fix" it is having the same issue. Also, previously when having an oil change, the technician didn't properly place the oil filter and oil spilled out all over my garage when I got home. When you let them know you had an issue with their service department, no one contacts you to see what went wrong. read more

I paid for a warranty from Kia Corporation that entitles me to visit any Kia Dealership for vehicle issues. Living and working in Henry county, the most convenient Kia Dealership for me is Son's Kia, located between my job and home. Despite confirming with Kia Corporation that I could go to any dealer, the service department at Son's Kia told me otherwise. A staff member, a light-skinned black woman with curly hair, insisted that my warranty is only valid at the dealership where I bought the car. I felt uncomfortable due to the strange looks she gave me before I even explained the situation. I see this company has fake reviews. Many of their good reviews are from people who don't live in GA read more

Became an owner of a 2016 Kia Sorento on 01/26/2023 with 92,214 miles. Vehicle was gifted to me by my daughter who advised me it used a lot of oil. Because of the warning about the oil use I check the oil level often, about every 3 days. I have used three5 gallon containers of oil since as of today. I Had the car serviced a few months after receiving it and mentioned the amount pf oil consumption but no oil leak. Paid over $1,100.00 for that visit. Went in for service first week of December asking for a fix for same oil consumption issue and was advised of a $700 oil consumption test that could be performed. I have it on good authority that not only is KIA is aware of a piston and ring issue with some of these vehicles but has also had a class action law suit against them for similar issues. Rather than be up front "Son's" is milking their customers dry under the guise of trying to find the problem rather than telling them what they truthfully know is the root cause. Because of their deceit I will not be using their services again and am sounding the warning to beware of this business. read more

I brought my mom's 2012 Kia optima to the dealership because the AC was blowing warm air. They informed me that the compressor was bad and would need replacing. The parts and labor would come to $3000. Brought my mom's Kia to another shop to get a second opinion. They found a simple Freon leak and the system needing to be recharged with more Freon's. It's now blowing ice cold air and the compressor is testing perfectly in good condition. They charge me $200. Sons Kia in McDonough is a predatory shop that takes advantage of people who they think don't know better. I do not recommend this business. If you are looking for a reputable car repair, I recommend all automotive repair in McDonough. read more

Online appointment scheduling was a breeze. At appointment time, I was able to get in quickly and my service only took about an hour or so. Ebony was really pleasant. Thank you, Sons! read more

DO NOT GO HERE. they literally sat up there and played in my face for 2-3 days straight saying they were dropping off my new car and never did. Thank god everything is situated now and I'm purchasing from a totally different dealership. They don't answer the phone either so don't even bother calling. If I could give this place 0 stars I definitely would. RUN FROM SONS KIA MCDONOUGH!! read more

Ok sooo update. Took both my cars to get an oil change today and there is a new service manager. I believe his name is Keith and he was great. They also have a few new service desk employees that I really like. They are funny and seem to enjoy their jobs. Sadly Kayla booth went across the street to their sister location Sons Honda but the new guys are great. read more

I had the best experience here yesterday. You know how long it takes to buy a vehicle at a dealership. Our sales person was Noah Redford. This young man was very patient and upbeat through the whole process. Now we were only going for one vehicle to my surprise we got two for a very good deal. Noah worked through everything with us he was the first to greet us and the last to send us on our way. It was a pleasant experience, if you are thinking of buying a car or SUV and are thinking about Kia remember this place and this young man. You will have a great experience. Thank you Noah and the staff at Sons of Kia McDonough Ga! read more

I have a warranty issue and have been trying to get it fixed for a week. Been to the dealership twice and still not repaired. After 4 hours of waiting on the second visit, we asked for a rental car or loaner vehicle. We were given a number to call for a rental car, called them and they have nothing available until 5 days from now. This isn't acceptable. The manager was consulted and was the rudest customer service representative we have ever experienced. He said there was nothing he could do and we could take the car until they got the part to fix it or they didn't have to fix it at all. Keep in mind this is a 2 year old car and it's the CV joint that's bad, so we cannot safely drive it. Before I bought this Sorento, I drove Honda's for 30 years and always had excellent service from the car and the dealership. We learn from our mistakes! I'll be visiting Honda for my next car. read more

This semester was challenging yet rewarding. Learned alot about subject matters that really hit home. Looking forward to next semester.

BAIT AND SWITCH. After confirming with Katelyn that a 2013 optima would be ready for me to pick up. After I drove the 50+ they tell me that the car is too damaged to sell, and try to get me to buy a 2019 optima for at least $10k more than the original car. My grandfather and I were treated like we were idiots as well. I do not recommend this place and I will be filing a report with the FTC I recommend everyone does the same. https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc read more

Sons Kia - This is the Kia I was told was ready for me. The one that's too damaged - Car Dealers Near Me - McDonough, Georgia

Worst customer service. They do NOT answer their phone or call you back. Warranty use very vague. Service manager claimed that ABS speed switch is only covered if verified defective, not " broken " Customer not allowed in repair area to verify any observations by mechanic. Stay away from Son's Kia !!!!! read more

Worst experience ever! It started out great with the salesman name Kyrie,he was Great!! There was an abrasive tall bald light-skinned black guy in the finance department that ruined my entire experience- From his aggressive handshake, to his pushy demeanor- All the way down to saying my credit score out loud in front of several people at the front entrance as I was on my way now! Keep in mind I came to the store with cash to put down and a trade-in and they couldn't get me in a vehicle in the proper price point, which I was OK with and I was going to leave- when I asked for the keys to my vehicle, this is when the customer service turns out! The lady at the customer service counter was sweet professional and fabulous.. hopefully some of that will rub off on the abrasive guy in finance! read more

I had the worst service in my entire life, rude people who treated me badly twice, terrible service, they do it halfway, I do not recommend it and I advise you to run from this place. And in relation to Kia, it has the worst technical assistance that exists, do not buy a Kia car because you will regret it read more

Don't ever expect the phone to be answered!! Not in the service department, sales department or general operator!!!!

Customer service is always top notch and the work done always meets my expectations.