I bought my new car from here. as car buying goes, It's fine. I will warn buyers that once they take you to the back, they're gonna try to upsell you with all kinds of things. And use all those psychological tricks. I did get the gap insurance. But I didn't succumb to anything else. They have A Guy That does car detailing, he's part of son's Honda, but you actually pay him separately in cash. And he did a really good job in my car. I would recommend if you're going to purchase a car and they are very hospitable here. read more

I had a very frustrating experience with this dealership that ultimately came down to being provided inaccurate information and then having that dismissed as a "miscommunication." Earlier this week, I communicated directly with a sales associate and confirmed a specific price for a vehicle multiple times via text. I was very intentional about clarifying the price to avoid any confusion before making the trip. Based on those confirmations, I left work early to move forward with the purchase. When I arrived, the price presented was not what had been clearly agreed to. I immediately provided screenshots showing the exact price that had been confirmed in writing. Despite this, the dealership did not honor the quoted price. What was most concerning was the response from management. Rather than acknowledging that incorrect information had been provided, the situation was repeatedly described as a "miscommunication" or "confusion." However, when a price is clearly stated, confirmed multiple times, and documented in writing, it is not a misunderstanding--it is simply inaccurate information being given to a customer. I took extra steps to verify everything ahead of time specifically to avoid this situation, yet still ended up wasting time, leaving work unnecessarily, and being presented with different terms upon arrival. Transparency and accountability matter in a purchase of this size. I would strongly recommend that anyone considering this dealership get all details in writing and be prepared to verify everything again before showing up. read more

Sons Honda - Car Dealers Near Me - McDonough, Georgia

About 2 weeks ago I took my Passport in because of a nasty smell from under the hood and AC. They found a rodent nest. They took out most of it and put in a new cabin filter. On pick up I told them that the smell was still there. "Oh well". Yesterday I took my car back again and surprise - the nest was still there and another filter got installed. Of course I was charged again plus another $ 179 for diagnostics. I guess if you don't fix a problem the first time around you can charge twice. We were considering buying another vehicle from them but after this they definitely have lost our business. read more

Sons of Honda in Mcdonough I'm truly upset with the service. I have been a customer since 2017 and have literally purchased 3 cars from this location. I recently had service done to my car due to me going out of town. During this process the tech that worked on my car left off a something on my car and it caused for fluid to go everywhere and mess up my engine. I spent all day at the dealership and still had to come back the next day and the issue is not fixed and even had to miss check in from me going out of town. The manager told me I had to pay for something that was over $1600, even though it was an error on the dealership. My car is still not repaired correctly, my engine light keeps coming on. And I cant get in touch with anyone to get this fix. read more

They have always taken care of any problem. I've had with my cars. About two or three cars from them

My experiences are always GREAT. Avante is always patient in listening to me babble on about my concerns . Avante ALWAYS makes sure that he gets my concerns addressed and solved! Thank you so much Avante for easing my mind. Big shout out to the service team for being detailed and just their overall good work ethic! I certainly recommend Sons Honda! read more

Josh, in the parts department, was super helpful and efficient. He found the part i needed in seconds and had me in and out in minutes. Well done! read more

Thank you Braden for your excellent customer service today. I am so glad my brakes were replaced today and thank you for honoring the nurses discount. read more

Sons Honda - Car Dealers Near Me - McDonough, Georgia

Customer service... JASMINE SUCKS , I went in for an oil change and ask jazmine to ask them to check on my brakes because I was hearing a sound. I also asked her to check on the recall and see what is going on with that. She tells me that the recall may take me a little bit into some time you know a little longer and I said well I don't mind just I wanna get it done meanwhile back at the ranch two hours later I didn't hear anything from jazmine so I called the number she gave me to call her to talk about what's going on with the vehicle. She's not available at the time so someone she someone tell how I called so she comes over to where I am and she says did not tell you in a condescending voice and very a thought of it, offputting did not tell you that it was gonna take a little while before. I said I should still be getting updates. You should come update your customer that's part of the customer service. I've been coming here for a while. I've always gotten an update. It's been two hours so I informed the Tech don't do the recall because I have to go so the car wasn't ready yet so anyway she text me and told him my car ready for pick up go out there. I'll go to her station. She's on the phone with someone standing there for five minutes. I asked her. Can you put them a hold so we can get me through this she refused. She kept talking to the person she was talking to. I didn't ask her to see her manager because she's very disgusting and condescending. She calls him on the phone and she walks off talk about to get this evil thing out of here evil this this and the evil that so I told her I'm a show you how evil I can be when I talk to the manager so talk to a manager I told him the story what she was doing she didn't give me to print out and saying what my car needed. She didn't tell me what the text said about my brakes. She didn't say anything I asked him. What was he gonna do about it? He told her she's gonna have a verbal warning or a written warning or whatever about her customer service she's only been there two years blah blah blah then he gives me $25 off my service call I want Jasmine fired. I wouldn't recommend this place to no one. I expected better customer service in McDonough Georgia . read more

I have already left one review but the situation has only festered. I really like the vehicle my husband and I purchased from this dealership. However, I really feel like we paid far too much and then things were added on to the total to finance with their partner finance company, Capital One. Their rate was higher than I had already gotten from my personal credit union. Every time the sales associate would come back to me with a number, I had to sign in "good faith" that I was willing to proceed if the numbers were good. I get to the finance department and the number I had agreed to was completely gone. Was told that wasn't their department and they were trying to make the deal irregardless of the number I signed prior to going back to finance. We waited for hours to go to finance when at the very least of doing honest and fair business, a pending purchased application should have been disclosed in order for us to take our time going over all the numbers. An extended warranty was added, GAP coverage was added, and to really make this experience wonderful, I go to take delivery of the vehicle only to find out I literally did not get a working key for remote locking and unlocking. I received 1 single laser cut key. Every time we locked the car to go out, the alarm was set off every single time by me using said key to get inside. Was told I could purchase one from "their guy" (for additional $300 added to the loan) when he was out next but still haven't heard from anyone about getting that key made. There were other issues that have come up now but I'm just disgusted with myself more than anyone, but that doesn't change the situation of how we were treated and told one thing when another person was telling us something different. My husband and I both are still getting letters from the dozen or so banks the dealership submitted our application to in order to finance with their "partners". Bottom line, read your numbers carefully. I had over $3k added to my loan when all was said and done. I would not recommend this dealership to anyone. And the whole key thing would have been a deal breaker had we fully understood the issue regarding what was given to us. read more

am definitely not going back to this place after my husband gets his vehicle fixed. I called down there today to speak with my service adviser in service, and a lady answered the phone, said her name was Savannah. She is asking me the reason for my call, saying she is trying to help me. When she sees that she can't help me. I heard an attitude in her voice, and talking to me loudly on the phone, and said she will let Terry call me back tomorrow. I asked her why she was talking to me like that, and she said I don't want to give you the wrong information. I told her she needs to have a better attitude, and she said yes. I think it's because she heard my accent on the phone that she talks to me like that. I called back to speak to the manager, but I was transferred and no answer. My husband is planning to buy a new Honda soon. We were planning on going to this location, but I changed my mind. I am going to a different location. read more

Good: Service staff knowledgeable. Bad: service extremely slow! It took nearly 5 hours wait time to change my e-brake after being told that it would take 1 hour! Communication regarding what was happening with my vehicle was limited to none. Not sure if I want to return here. If they don't respect my time then why should I even do business with them? A totally bad experience. Wouldn't recommend. If read more

To make a long story short... We bought a used vehicle and they added on more than $4k of BS extras. If you go here make SURE you look at everything you are financing for. They are very shady. read more

I'm not good at English, Jasmine listened and helped me a lot. service quality is very good

I would recommend passing this dealer up. Hubby talked to a "sales girl" on the phone about a used car that hey had listed, made an appt to look at it and told them we would be bringing cash to buy at that time. Got there and the vehicle that was listed on their web site is in Brunswick, GA. Never mind, we'll look elsewhere. read more

I love this dealership!!!! I had the best experience that I have ever had in purchasing a new vehicle. My salesman (Carlton) was so kind and honest and went the extra mile for us. Everything from beginning to end was seamless. The paperwork and finance process went seamlessly with (Saloni). If you are looking to purchase a new vehicle you need to go to Sons Honda- they are amazing people...you will love them. read more

Wellesley was our dealer and he was great! My dad and I thought he was so patient and understanding. Definitely helpful! We definitely recommend him to others looking to buy a car. I would like to add it took over 4 hours from start to finish to get everything done... the dealership itself had us sit around and wait over 45 minutes to start the financing process. Other than at, Wellesley was amazing! read more

Sons Honda - Car Dealers Near Me - McDonough, Georgia

Do not go here they will charge you for a service they will not do. I went to get an oil change and they told me they changed it. My car started acting up a couple of days ago a friend checked it out and said the oil was never changed. They didn't put a filter back in the car either. If you don't want your car to break do not take it to SONS OF HONDA read more

Hi I feel like the person Jamie was asking me to do too much on my car, all I asked for is a oil change because my light came on. There was nothing else wrong with my car. It seems like everything was about making large money for the business. I called other Honda to ask about all these things she told me I needed to get done on my car, they asked me if something was wrong with my car or was it doing anything different I said no, they even advise me if it's not broken don't fix it. Also by the way your engine light will come on to let you know when something is wrong with your car mines only indicated oil change maintenance it was at 15%. She charge me all these extra money for nothing I didn't really need I also turn down other things because I would've been paying close to $3K. I don't think I'll ever take my car back there again. She even misspelled my first name!! read more

Worst service at best .. took my car in for an issue that was under warranty. they would only fix it it if pay $3000 to do other repairs that has nothing to do with the issue I was there for . . I wasted half a day I end up picking up my car and taking it to a mechanic . read more

Sons Honda *Dishonest Dealership* *Shady* *Ungrateful for the business* *Slow Service* I am retired Marine 8.22.23 My wife and I went to Sons Honda dealership at 7pm after receiving an email with the quote for Honda Pilot Trail. Only positive experience was Ashlie who sent me the quote and did everything to close the deal. We wanted to get the deal done quick, we had our 1 year with us who just started to walking and it was hard to keep her entertained for 3 hours at a dealership. Also my wife is 37 weeks pregnant. I wanted to buy her a new vehicle. 830pm we agreed with the sales price, discount, plus trade in deal and was waiting for the finance guy to sign the paperwork. *Dishonesty* (Warranty add on was never asked if we want it. If you are scrolling on Ipad you don't see it. E-signature is setup on first step. Every line is a click with your signature.) 930pm Finance person went over the contract via tablet. He was scrolling down and esign. He went over warranties. My wife and I said out loud "wow the warranties are awesome and its included". Finance person said yes. Finance guy also talked about tire warranty that was included too. Hard copies printed and we saw the price added for the warranty of $2595 and tire warranty of $999 to the loan. I said wait, you just told me that this was included? Finance guy deflected and said this was written by the Sales Manager and apologized. 8.23.23, I went in to drop off $5K down payment. I spoke to David another Finance guy. This is when I found out about the $999 add on for the tire warranty. I was fuming. This is what should have happen: * Mr and Mrs we have 2 warranties if you are interested. 1st Warranty is bumper to bumper for $2595 covers for 8 years or 100,000 miles. 2nd warranty is tire warranty for $999 Would you like to get them? I do not want to add those to the loan. I actually wanted the warranty and got it. It's the deceit I don't like. Typical cars sales tactics. 8.22.23 bought the car 8.23.23 dropped off a check and get the title. *David* the finance guy was prick too, refused to give me the title. Had me waiting in the waiting area. walk right past me. The place was empty. No customer service. It should have been simple. Drop the check and pick up the title. David was arguing with me why he wasn't going to give me the title. lol... See Pic of trade in value Suggested trade in value middle was $10300, low $9485, high $11124. Sons Honda offered me $9k for my trade in value. I was able to get them to $10k. Other dealers offer that price from the start. Terrible experience, Be honest to your customer. I would not recommend Sons Honda dealership! read more

I took my car to this dealership due to repair warning indicators lights coming on. After waiting 2 hours they said that a part needed to be replaced and it was covered under warranty. They ordered the part I came back the next day and after waiting 4 hours I asked them how much longer it would be. Nathan had my vehicle pulled off the rack told me my car was ready. 3 days later my car had the same problem, the car was never repaired. I will never purchase another car or take my car to this dealership for service. The maintenance section gives the whole dealership a bad name.They are dishonest and lack integrity. read more

Zero stars were not an option. I had an oil change on April 4 2024 on my 2015 Honda CRV. By May 26 2024 my oil was empty. May 28th I went back to Honda and they agreed the oil should not have been empty as I had 2k miles before oil change was due. The mechanic recommended that I have a consumption test done to confirm that oil was burning quicker than normal. He advised that I would need an oil change to start the test and would need to bring the vehicle back to them in 1k miles. Sure lets get 'er done. His exact words on my report states he drained the oil, changed the oil. Well today June 28th I go back to Sons of Honda McDonough as I've reached 1k miles. The mechanic checks the vehicle and determines that a diagnosis test is needed because the vehicle has burned too much oil. Sure let's get 'er done. The Service rep begins to schedule or make note of my return date for the diagnosis test as we've agreed to come back on Monday. Now is where we go downhill real fast. Well here comes the manager who says I need to pay for an oil change and then have a consumption test done. We're past that point. Consumption test was just completed and the tech has recommended the diagnosis test. Nooo she says the consumption test wasn't done correctly. Back on May 28th the technician should have also changed the filter. That is the only or the correct way to start an oil consumption test. So I need to pay an oil change since I am due for an oil change anyway. I explain that I am not due for an oil change because I just got on oil change on May 28th and only drove 1k miles. We sliding downhill now. She says since the tech did not change the filter we need to start all over agian with an oil change. And now I need to pay for the oil change because the tech messed up the start of the consumption test. I told her to ask the tech if he changed the filter. She asks me who was the tech that serviced my vehicle. I ask her if she can't see his name in the report because I don't remember his name except he was a white male. She says no she can't see who the tech was. This level of service is absolutely absurd. How can I trust this company to do a diagnosis test when you don't keep good records on who did my oil change a month ago. Trust has been lost. read more

The service department here is absolutely TERRIBLE!! I made an appointment for service for 7/1 at 11:30. When I got there I was told it would be at least a 4.5 hour wait. I said I could not wait that long, which is why I made an appointment in the first place. So today, I arrived at 07:35 to again attempt to get my car serviced, to find an HOURS long wait once again. What is the point of being able to make an appointment if it's not going to be honored. I did not buy my car here, but it is local to my home so much more convenient for oil changes and maintenance. However, I will be driving back to my original dealer for service from now on. They've never had a problem keeping appointments and having me out of there within an Hour for basic service!! I honestly don't know how they stay so busy with wait times like this. read more

If you are African American. I would recommend you go somewhere else!! This place is unprofessional and all they do is lie! Derek is shady... David is definitely racist and should be doing any finance! Had my car for 28 days and he just sent my loan to the bank. My payment is due in 2 days. It's really a scheme he tried to pull in hopes I would miss a payment. Talked to Derek unethical self and he advised my payment is due on the 14th... thank god the bank called me to advise different. Freddy is never in or either he's a ghost. read more

Run, Run, Run and never look back!!!!!! If you still choose to do business with them, do no say you were not warned...I took my 2018 Honda Accord in for a recall of the seatbelts. I was given a shuttle ride back home. I was told that the seatbelt parts had to be ordered based on my VIN #. Seat belt parts were ordered but of course they have to hit you up with some type of work they recommend. Recommendations totaled 359.94. I asked about checking my Freon level. I was told that diagnostic test cost 389.99????? Unbelievable.... All of this communication was done with Braden via text messages and then all of a sudden the communication stopped. I called the next day and spoke to someone who advised Braden had the day off. I asked why didn't someone pick up his customer communications where he left off...This person stated he could help me. I asked about the Freon diagnostic fee....The answer I got sounded made up....very shady. I asked was my car ready for pick up and was told that they had not finished the job and that I would have to pick it up the next day, which would mean the job took 3 days to complete. I asked who the supervisor was and was told her name was Jessica. I asked to speak to her and was told she was in a meeting. I said I was on the way to speak to someone (going to borrow a friends car). I got a phone call back and was told that my car would be ready by 6pm and that someone would pick me up via their shuttle service. At 5:45pm, I became concerned that I had not heard from anyone so I called and was told that their shuttle rides stop at 4:30pm. I stated, I just do not know what to say about this experience.....I was told that I would be picked up. The person said so you really need a ride??????? You do not have a way to pick up your car???????? Ummmmmm No......I said I was told that someone would call and pick me up. I was picked up and taken to the shop. I picked up my car and as I was getting in the car I noticed some scratches on the front side of the car that were not there before. I got a strange feeling in my gut...The entire place gives you strange feelings....the staff give strange revengeful vibes....You will only know what I am talking about unless you have been victim to your share of narcissistic sociopaths. I drove off the lot but something was nagging my spirit. I pulled over at BJ's and walked around my car and noticed that someone had put several nicks and dings all around my car, like they dug into the paint down to the metal (like small pressure points) all the way around my car (here and there) and they damaged my back bumper in two places removing the paint significantly!!!!! My front bumper also has damage. I knew what my gut was telling me.... And of course they were going to deny all of it..... Noted one of the strange acting people taking pictures of my car at a far away distance but I never saw them take pictures of the back of my car. Call me so we can look at the sooooo very detailed pictures that you took of my car and you will see that this damage was not there. THESE ARE NOT GOOD PEOPLE!!!! If they can not make money off of you or you inquire as to why things are being said and why your repairs have not been done....this is what you are going to get. They do just enough damage to try and make you think you are crazy....but it was obvious and apparent what had been done. Small nicks down to the paint on my front bumper, car door hinge now with a significant chip of paint, some nicks to hood, trunk landing with chip of paint and they got my back bumper good. There is a reason why they have all these low ratings and of course a 5 star rating suspiciously pops up after 10 bad ratings to at least keep them from having to totally jump ship. Son's Honda you are running a shit show!!!!! read more

To be honest my girlfriend went into buy a car today. Yes last day of the month and first mistake was they wanted to set price according to what she would finance - she could pay cash so mute point. Second mistake when you have made it to your 50's your salesman shouldn't ask how long ago did you purchase a car!!! They didn't want the sale which is okay but the car had cobwebs under the hood and the hood emblem and bumper emblem were faded. They sold 2 cars while we were there per gong cymbal so guess they were happy to lose a customer who would have turned into a long time Honda owner. Do you want to lose a sale when negotiations don't even get off the initial offer and give and take are not even considered. Check Check Check you are in control and these Covid-19 opportunities are sometimes a wall in front of you! read more

The used car sales department, along with the used car sales manager, lack the integrity and credibility to negotiate with customers. Do not recommend purchasing a vehicle from sons Honda dealership. read more

Worst. service. If I had known that oil changes take a minimum of 2 hours I would not have bought a service plan. One time my service advisor went home and no one ever told me my car was done. Ridiculous. . Once my service plan is done I will never come here again. read more

It sucks when you have a bad salesman but its even WORSE and even potentially LIFE THREATENING when the mechanics suck!!! I bought my 2015 Honda Accord Sport new from Sons Honda and just as I finished 5 years of payment the transmission broke. Seeing as I always take my Honda for any repairs to the Sons of Honda in McDonough, I did just that having 100% confidence in this dealership. After paying $3,000 for the transmission repair my Honda Accord Sport to my surprise didn't feel right at all. At first I thought it was just me I didn't see any engine lights on but after riding with my daughter and son my suspension was confirmed. Just as I was about to take it in... I wake up to a major grease leak. Thinking that "well I guess this was the problem?" I AGAIN take it to Sons Honda They "repair" it and let me drive off. Soon after I decided to sell the vehicle to Jim Ellis Toyota of McDonough, I receive a call from them making me aware that the transmission job done on that car was horrific. I was angry, disappointed, and scared that I not only drove that vehicle but I thought I was about to lose this deal! Everything in the end came out okay, I did end up losing some money but I was getting more then most places from the start so it wasn't too bad. Jim Ellis Toyota told me not to even worry with them and that they will take care of it. I was so grateful because I was over the Sons Honda dealership. Last thing I wanted to do was leave this review to let others know to be aware, if you get any repairs and your car doesn't feel right think twice on taking it back to them. They let me drive off in a car that had poor transmission replacement done by them, it started giving me problems ASAP, they get it back and they literally did the bare minimum to repair it AGAIN and I repeat LET ME DRIVE OFF!!! Beware and Stay safe guys!! read more

Sons Honda - Transmission housing plate weld job - Car Dealers Near Me - McDonough, Georgia

My neighbor has used the service and I am very disappointed on how they were treated. They paid for extensive service and got taken advantage of. The brakes were not replaced correctly and when they took the vehicle back, a day or two later, they were told that they could give them an estimate for something that was supposed to be already repaired. They bought a new battery and it was faulty but they had to pay for another one. This is a cruel way to treat your customers. I have other examples. Do not go to Sons Honda. read more

My wife made the earliest service appointment possible for a Saturday. Her Honda Odyssey was having a minor issue that needed to be checked out. I arrived at 7:45am, 15 min before they opened and was 20th in line. A gentleman met me in the street where I sat just to turn in their driveway and I asked about my appointment time. His response was "well we don't really pay attention to appointments. They do hold your place in case we have so many customers that we have to turn people away." Red flag one. The rep said it would take about an hour to an hour and a half to have my car ready. It took them an hour and a half to "diagnose" what the rep that checked me in already indicated when he asked me what the car was doing. Red flag two. The rep then said it would take 2 hours to do the minor repair and would cost me $300. I responded the car is under warranty and he said it's a 2015 and a 5 year warranty so it's out of warranty due to years. Last time I was in an elementary math class was 36 years ago, but 2015 + 5 = 2020. It's 2019. They were in such a rush to get me to pay something, basic math skills escaped them. They also wanted me to get new front brakes. We just bought this car a couple of months ago, so being a used vehicle, we had a mechanic friend check the basics and he confirmed the brakes were in great shape. Again, all about money. Red flag three and four. Two hours passed and I was still waiting. So I went to look for the rep who initially helped me and failed basic math. He was nowhere to be found. Another rep helped me and came back from their shop area and said it would be "about 2 hours". At this point I lost my mind. My original rep showed up at that moment and I explained to him that I had another appointment soon and needed to leave. He said they had already started the repair. I told him I had the same exact service done at a local mechanic on a Honda Accord that was out of warranty and it took them 20 minutes and cost $60, not 4 hours and $300. He started mumbling something about procedures and I reminded him Honda's procedures are costing me 6 hours of my life. Sons Honda of McDonough Ga is not a place I would bring a vehicle or buy a car. They are about money and not about customer service. read more

Check the interest rates because they lie to you!!! Our car salesman (who was great) was told by the financial manager, Michael, that our interest rate was 10%. It didn't seem right... so I put the payments into a rate calculator. He was trying to give us a 25% interest rate on our loan and lie about it!!! I had a credit score of over 800!!! We got it straightened out but if we weren't paying attention this dealership will try swindle you in the financing of the car. read more

Fast and Friendly service. Or was easy to set an appt. online. All of my issues were addressed.

Looked at several cars over the years at this lot and the sales persons have always been great. Found a car that I really liked online, so I stopped in to take a look. Very friendly reps, easy to talk to and get information. Ended up not buying anything, but was contacted as a followup, which I appreciate. Went back in, made an offer, after some friendly back and forth, ended up agreeing on the price I offered. From sales to financing, everyone was great and easy to communicate with. I've had some pretty bad experiences at dealerships, this wasn't one of them. read more

I have been bringing my vehicle here since 2018. I brought my vehicle here in January 2022 and I am was told that there was a leak that needed to be fixed and a list of other things that needed to be done. After agreeing to having items repaired on my vehicle, I took it home and it began leaking fluids. Upon having a real mechanic look at my car I was told that I don't have any oil in my car because the dipstick was clean. I brought my vehicle back up to the dealership and they were supposed to fix the leak and repair whatever was wrong with it, he said that it would be free of charge and that it was fixed. This was all within about a week or two timeframe and here it is about a week and a half later and my vehicle has completely no oil in it and it has to be towed to the dealership. I have never had any issues with my vehicle leaking before now I have never had an issue with the car before now and now, the incompetent people at this establishment are trying to make it seem as if they don't know what happened. read more

Would never recommend doing business here. Recently purchased a brand new 2018 Pilot Elite here. One of the seats had a very small tear in the leather. Condition of sale was that the leather would be replaced. They called to tell me the vehicle was ready to be picked up, and the seat had been PAINTED and the paint was flaking off everywhere. I refused to take the vehicle. They took the seat out and "sent it to be repaired" over a week ago. It's been 11 days since I paid for the car, and I've yet to take possession. They have already parted with the vehicle I traded, or I would definitely consider taking my previous vehicle back and cancelling this sale. The service has been horrible- no communication whatsoever from them throughout this entire process. The lack of integrity in the staff handing this situation with my car is evident- they actually thought it was ok to NOT do as promised and replace the leather on the seat. I've attached pictures here of the ridiculous painting of the seat that they attempted to pass off as repaired. What should be a very exciting time- purchasing a brand new vehicle- has turned into a huge disappointment and left a major frustration in my heart for this dealer. I'm disgusted. Still don't have my car, and I have little faith that the repair of the seat will be satisfactory. I call to check on the car, and they keep saying "early next week" or "just a few more days" til it's ready. I wantI had to give one star... but I assure you- this dealership is not even worthy of that. I'll NEVER do business there again, and you can be assured that the Nalley family will hear about this terrible ordeal. Surely they wouldn't want this type of service in any of their dealerships. Update: after such a ridiculous ordeal, I ended up refusing delivery of the original Pilot I purchased and they got another one transferred from another dealer for me to purchase. This whole experience was horrible. Paperwork had to be done to update the title work, etc., and it was all just really awful. I'll never return to this dealer again, even though they offered two years of free service due to the awful experience. I wouldn't trust them to touch my car. Shop elsewhere...save yourself a ton of trouble! read more

Sons Honda - Car Dealers Near Me - McDonough, Georgia

I marked my tires before bringing in for normal service. After 4 hours they brought car back and tires WERE NOT ROTATED! Will never take back there again because of lack of trust. Go at your own risk or at least mark your tires! read more

I brought my car from Sons Honda and have had my car serviced numerous of times here. It takes FOREVER for the simplest service to be completed. I am currently here right now for my battery which is still under warranty to be replaced. I got here at 7:30 am, it is now 10:10 am and my car is still not ready. During my last visit here on March 2, 2023, I was informed then that my battery was going bad and needed to be replaced. They see the history of my battery being tested but yet it's taking over 2 hours to replace it. I have two more oil changes left on my maintenance package and after this I will be going to another Honda dealership to get my car serviced. read more

I recently purchased a car at Son's Honda in McDonough Georgia. The Honda was nice. I really enjoy having it for a couple of weeks within a couple of weeks that I had the Honda. My sale representative was Garret Jr. he was a great representative sales person did everything that he could to get me into the Honda I recently took the Honda back only because of the financial reasons one the manager of the finance department David was still running my credit after the purchase of the vehicle, so something went wrong so he say when he call me back with questions of my Social Security number, which I already knew OK scam a week after that he called me back and said that we had to redo the contract which I had asked him. How can I return the car? He replied what's wrong with the car? Why do you want to return it? I said because one someone has been continuously to run my credit And financially I really cannot afford this car. The price went from 37,000 to 57,000 is no way I'm going to pay 57,000 for a car he said OK you can return it I said what about my deposit he said I will get that back to you. I waited a week. Call David Back no reply goes up there the second week shock to see me how can I help you? I said I want my deposit back he says let me get somebody to help you so he asked Kyrie to assist me I'm on top of it I'm on on the phone with someone right now to get you refunded your deposit, I will call you with your check on Monday which was a lie goes into another week no money no response. Ignore phone calls. Give me a text message on the third week. Hi your check will be mailed out to you matter fact you should have your check right now as speak 11/30 still no check no reply no phone calls back I threaten to take them to court still no reply so at this point which is 12/8 I'm filing a court order to retrieve my deposit of 1250 back with absolutely no car. The finance department is some straight BS I would never ever deal with the finance department when it comes to giving a deposit or retrieving a deposit David and Kyrie very unprofessional and shouldn't have a job. I think they are doing something under the table when it comes to people money, I will get to the bottom of it after filing the court order to get my deposit back. read more