Horrible!!! I was referred to Pro Touch Auto by CarShield, and my experience has been a nightmare. My car was towed to their shop and kept for over four months, only to return with new problems they caused, including a gas leak, missing undercarriage, and a turbo cover that was never replaced. I had to bring my car back several times for issues they created. My cover to my engine was left off and the under carriage cover was not place on properly and cause it to drag causing more problems. Despite claiming the work was under warranty, they refuse to honor it and will not return my calls. I have called from other phone numbers and the owner Justin answers and have lied to me several times that he'll get back to me and never does. My car not drivable and has been for months now due to the poor workmanship, missing parts, and total lack of accountability. This has caused me enormous stress, financial hardship, and frustration. I trusted them based on a CarShield referral, and the experience has been completely unprofessional and unacceptable. Avoid Pro Touch Auto in Fayetteville at all costs. I hate that I have to write this review and held back from doing so because I thought that Justin would do the right thing and fix the problem his shop created. I am totally disappointed and wouldn't wish this on my worst enemy!!!! Services General repairs & maintenance read more

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Took our 2008 Tundra truck to get the air condition service.. he quoted us 1300 plus.. parts of labor.. we paid $800 up front for parts.. truck was there for over 2 months.. just took it out August 24th 2026.. air conditioner still does not work .. ask for our money back.. he said he'd give us our money back for our parts.. but only gave us $200 of the $800 he took from us.. Justin is a shyster and a liar and a manipulator .. don't take your car there cuz all you do is get the run around read more

When I had my car serviced here to repair a dent on my driver's side door hit by a deer, my vehicle was kept for 3+months and was returned in worse shape/condition. I refrained from writing a review for several years because I didn't have anything nice to say about the service or my experience. However, recently I have received several emails asking for my review of their service. I could go into detail but I do not wish to do so. read more

I highly recommend ProTouch Auto. JUSTIN and his crew are the best. I can always depend on them for all my auto needs. Great service friendly and knowledgeable. read more

I have not had an issue here thus far. This was the shop allocated via my Carvana warranty and I have felt very taken care of, with a big shoutout to Holland! The Carvana vehicle I received definitely needed some of the kinks worked out and Pro Touch has been nothing but honest and transparent. The car has been running great and even looking at the invoice for the repairs needed that were covered under warranty, I'd say that the price was fair. I am definitely coming back to this shop for general maintenance and if any further repairs are needed. It's tough finding reliability and the professionalism I've experienced here and superb customer service is such a nice change of pace from many other lackluster businesses out there. Pro Touch is also completely straightforward if they have made a mistake and will not only own it but will also make sure that the mistake is amended properly. Thanks guys! read more

Good place! They did a great job on my car. They we're very helpful and kept me updated

I SHOULD HAVE READ THE REVIEWS ABOUT THIS COMPANY FIRST BEFORE I DECIDED TO TAKE MY CAR HERE for a SIMPLE TUNE UP and fuel injection. HOWEVER, I didn't, and I AM EXTREMELY REGRETFUL THAT I DIDN'T. This company took advantage of the fact that my car is under warranty. THEY DIAGNOSED ANY AND EVERYTHING THAT THEY COULD FIND WRONG JUST TO BILL MY INSURANCE COMPANY INSANELY! Although I brought it in with specific concerns that I wanted to have repaired, they persuaded me to have these things done. However, the trouble began from day one when I brought my car in early, taking care to not only leave a note with my key in a large white envelope and dropped it in their door slot for the next day, which was my appointment date. long story, short I called them a week later to see how my car was coming along because I hadn't heard anything from anyone in a week only to find out that my CAR had been MISPLACED, RATHER OVERLOOKED FOR THE ENTIRE WEEK!. Apparently, someone at their office picked up my envelope and then did not log it into their system so the entire week was lost in which this week was purposely chosen because it made it where we would not miss our secondary vehicle because we were off on vacation. So, it was extremely inconvenient to have lost that week. But, on top of that, IT TOOK an ADDITIONAL 4 WEEKS! to go through the approval process with my warranty company as well as getting in ONE SINGLE PART!, which were coils for my tune-up. These parts were locally available However, I was told that they needed to be delivered from out of state costing three times the amount of coils locally sold!. These "Special" coils were charged to my bill INDIVIDUALLY at $110 PER COIL! rather than as a set as these coils are commonly sold and available to be bought in a SET! You would think that this would have been the end of my troubles once the coil came in and all the repairs were done However, to my horror when I went to pick up my car I found out that the original amount that I approved to pay out of pocket of $730 had now increased to $1,200! The only reason why I allowed my car to remain at this shop to begin with after their gigantic mistake of misplacing my car as well as overcharging my insurance company was because they were going to fix additional things that were covered by my warranty. I was told that the reason for these additional charges was because my insurance company only covered a certain amount for labor ($100) an hour which seemed perfectly reasonable However, there charge for labor cost was $145 an hour and that I was responsible for every dollar over what my insurance company didn't cover. Now, this is something that I have done in the past but it was handled as it should be, by informing the customer ahead of time that this is what would be owed as well as getting my approval but, none of this professional courtesy was given by Pro Touch. They insisted after the fact that this was known and approved by my husband, who was just being a good husband by calling in every other day to check on my car. But, he never told them that this was okay with us, but Stephanie at Pro Touch was adamant that my husband had agreed on these additional labor charges. My issue with this is that the car was brought in by ME The account is in MY NAME, and my phone number is clearly on the contract. At any time in which, there had been communications between me and Stephanie on other occasions in which I declined other services. so, I felt there should have been no excuse for why she would not have continued to try to reach out to me and get MY approval for the labor charges. This nightmare all ended after I broke down and PAID THE ENTIRE BILL!. Although I was supposed to receive some type of INCONVENIENCE DISCOUNT for Pro Touch unprofessionally overlooking my vehicle for a week!, this was NOT reflected on the bill. In addition to this, after I got home and had a chance to look over my invoice and receipt, I discovered that I had been OVERCHARGED for at least $100! but, I'm suspecting it is more than that. So, I'm writing this review today on a Sunday and I have not informed them of this oversight but I will be reaching out to them tomorrow morning in hopes that I will be refunded the overage and I can move on with my life after the PRICE GOUGING, UNPROFESSIONAL, CUSTOMER BLAMING experience I had with Pro Touch, never to see this shop again. read more

This is an amazing business. Courtesy, Prompt, and precise execution of problem resolution. If you looking for auto mechanic, look no further... A+A+A+ read more

I brought my vehicle here for a/c service. Even though the repairs were not paid by my warranty, they still made sure that the out of pocket costs were affordable. I will always bring my vehicle here for repair. read more

Pro Touch provided excellent customer service while they had my elderly father's car for a major repair. They communicated clearly and regularly on the progress of the repair and went above and beyond to assure we were taken care of. I do not live in Georgia, but help my father with his affairs and Jessica made me feel very confident that the job was being done right. Thank you Jessica, customer service manager for taking the extra time to take care of our needs. Highly satisfied! read more

I've been using Pro Touch for a few years now, no problems. I took my car in for AC repair. They went above and beyond for me trying to get my warranty company (Car Shield) to cover what needed to be covered. From the owner all the way down. These are good people and will do everything they can to get you taken care of. They really care about their customers. I would recommend them for all your car repairs. read more

I recommend Pro Touch Auto. The service was phenomenal. Stephanie was great and sweet. Even though my engine light cleared itself, she still made sure I was taken care of. Overall a great experience and I will continue to come to them for my auto needs. read more

Four days later. Still no working car. Jeff, the little dude that runs the front area, is an absolute nightmare for women. He's condescending and misogynistic. 0/5, but that's not an option. But 'it'll be ready today.' This line shouldn't be a running joke and yet here we are staring down the barrel of three weeks full of deceit and condescension. Got a coworker you despise whose car died? Here's your way to get even. What an absolute con. - - update while updating. Definitely tomorrow. The circus continues. read more

I have taken several vehicles to Justin at Protouch Auto over the past 2 years and wouldn't take a car anywhere else. He is the most honest and trustworthy mechanic I have ever known. His guys are thorough, and courteous, and they know automobiles! If I need anything from brakes to transmission work, to engine work, Pro Touch Auto, is the place I go. read more

Can't say enough about the team at Pro Touch Auto in Fayetteville, Ga. Called on a Thursday about needing a new battery for my Mini Cooper. Jeff was terrific and said bring it in at your convenience and we'll take care of it right away for you. Offered to pick me and the car up, or if I could get the car to them they would bring me home. Whatever worked best for me is what mattered to Jeff. I brought the car in that same afternoon and with a short wait I was all set. Had a pleasant wait as well. I was introduced to the owner Justin and he is wonderful too. The team is all about customer service with very fair prices!! If your shopping for a used car, they have a great selection as well with affordable pricing. Great group of guys with fun personalities, I highly recommend Pro Touch Auto and have a new place for all my vehicle needs. If your trying to decide who will treat you well, think no further and give Pro Touch Auto your business. You won't be disappointed....... Ellie Murphy read more

I have been a customer since Fall 2014. The service is top notch. The pricing is good compared to a dealership. As a single mom, I am grateful to have a dependable auto repair shop I can rely on for my auto needs. read more

I don't ever really write reviews, but I was completely amazed at not only how well of a job that Justin and the staff did, but they blessed me with cool air, very friendly staff, the best prices and a really wonderful experience, which I know is rare for anyone to say about a mechanic shop, but I HAD A WONDERFUL EXPERIENCE! I Thank You Pro Touch Auto, I would recommend them to EVERYONE. read more