2026 UPDATE: I wish Google allowed multiple reviews because my 1st experience & review in 2024 with nissan was good, which is why I returned for the buyback program they repeatedly emailed me about. Unfortunately this experience WAS BAD. I'm giving 2 stars because I like the vehicle better than previous 1. However, the overall buying/follow-up experience was extremely frustrating. I dealt with George, as he was my salesperson in 2024. He couldn't be as hands on due to working w/ a customer that was being a tad difficult. He told someone else to help me who was ok but just did not give me the same sincere experience that George did and left. George stepped back in. The deal was completed but communication and attention to detail fell apart. I left without the extra key, manual, a missing floor mat, less than half a tank of gas and a car that had not been cleaned. I was told to return the next day to get those things. When I did, I waited over 40 minutes for George, only to eventually be told he had already left for the day (although they initially told me he was on lunch). Phillip gave some missing items but I knew I'd need to come back for the others. There was also a subsequent uncomfortable experience with Phillip regarding my contact info. I gave him my biz/backup # specifically due to conversation about shooting ranges as I work in LE. He later used that # for unrelated texts & when I didn't respond, contacted my personal #-which I never provided or gave consent to use. That was completely inappropriate & unprofessional. However, I checked him & advised him to never contact me again, he apologized. The "buyout" was a nightmare. I was charged a payment on the previous vehicle because the lender hadn't been updated. There was then a discrepancy over the payoff amount between Nissan and the lender, leaving me with an unexpected balance & additional follow-ups. I didn't expect to have to manage this after being told the old vehicle was being bought out. I was also sold SmartPay, which I ultimately cancelled. The process and timing weren't adequately explained & because it could take several business days for payments to disburse, I was receiving payment alerts from the lender that made it appear my payment hadn't been made. If this is presented as a benefit of the deal, the process should be clearly explained. The biggest issue has been the Ultimate Titanium Package/warranty. I was sold on the coverage/benefits but once I got a flat tire, I discovered NAS had no record of me in their system. After spending over an hour on the phone, submitting my contract and tire documentation, my reimbursement claim was denied because I apparently had not been provided the complete contract. Finance later sent me additional pages, but NAS still said Nissan had not provided the documentation needed to establish coverage. I was also told it can take more than 90 days for membership to appear in their system. I was just short of 90 days but was still told Nissan had not submitted what was needed as they didn't see any documents for me pending. I eventually contacted the manager, Jimmy, on 9/3 after not being able to reach Eric in finance again. He said he'd look into the matter and call me back the next day. That call never happened. I've had to repeatedly call, follow up, & chase down answers myself. Voicemails are full, emails go unanswered, and promised follow-ups don't happen. This is the problem: the lack of follow-through. I shouldn't have to repeatedly contact the dealership to resolve missing items, paperwork issues, warranty coverage, and problems with products/services sold to me during the transaction. This was my first buyback experience, and unfortunately it has been my worst car-buying experience ever. Nissan itself is a decent brand, but my experience with this transaction left me feeling like once the deal was completed, I was on my own. I gave them plenty of opportunities to make things right because my 1st experience was positive. Unfortunately, the follow-up & follow-through have been extremely disappointing. read more

The Service shop Manager Paul Tolbert from McDonough Nissan is a liability Nissan's great name! Today I made an appointment for service and one hour later after dropping my car off, my vehicle was still sitting outside. I spoke with the shop manager Paul, and he made up all sorts of lies and even accused me of not trusting his mechanics and said I need a second opinion... What kind of shop manager would send away a waiting customer instead of reassigning it to another mechanic! The Manager Adam refused to my calls afterwards. This is extremely poor business and gives a bad name for McDonough Nissan Service department. read more

Jeremy service advisor is very professional and on point with the communication and standard of work!!

Vultures. My mom's 2012 Nissan Armada needed a new cradle, alignment and two rear tires. They sent her a bill for 11k and told her everything "needed to be replaced and new" even though everything else was working fine and had nothing wrong with it, for what they call "safety reasons." Two other shops looked at the vehicle, including another Nissan and said it wasn't necessary and the other pieces had nothing wrong with them- one shop just couldn't do it because it is a big job. They also charge double for tires. I paid their $170 for the diagnostics and had it towed to another shop who found the same cradle they wanted to charge me 1k for (not aftermarket) for $350, paid $1500 for the hands, $100 for the alignment and half the price for teach tire new! Employees of Nissan, do better. Ask yourself, would you spend 11k on a vehicle that's not even worth 11k? They are money hungry. That's why dealerships have a bad reputation for their services- and if your car is no longer under warranty, don't even bother taking it to them. The other Nissan quoted around 3500 for the job, just an fyi. So it's not even Nissan standard persay, it's just they want to rip people off because they saw out of town plates and figured, hey these people are stuck and need to get their car on the road so let's try to squeeze them for every red cent we can. Do yourself a favor and don't take your car here! There are other Nissan dealerships who stand on principles, this is not one of them. read more

Dawson T is the one .. the truth !!! Walked in he was beyond pleasurable, kind, and NOT pushy at all i felt like a person like he cared !!! Quickest dealer deal done I very much enjoyed my time in the dealership and dealing with Dawson made the process very easy and not painful at all!!!! Thank you read more

I took my vehicle in for service for my brakes yesterday 03-13-26 and the service men in the service department are always attentive and get me on the schedule and my car serviced promptly. I appreciate especially because they give you and update on your vehicle, so you are not just waiting and wandering what is going on with your vehicle. Specifically, servicemembers Adam Williams and Jeremy Black are the guys you need to see when you go to the dealership. read more

Update (8/3/25): I received a phone call from the Service Manager (Glenn Hartley) requesting I bring the truck back in. We were unable to duplicate the sunroof noise but the tech pulled a code for the emergency braking system fault. A single code isn't enough to justify replacing parts. Unfortunately, neither problem is fixed and I didn't receive an explanation for what caused the fault. I've increased my rating to 2 stars because they're working with me trying to resolve my problems. I'll update the rating when my issues are actually resolved. I purchased a 25 Frontier from this dealership a few months back but delayed posting a review until I had the truck serviced. The truck had a recall so I decided to take it in to have a few warranty issues addressed as well. The sunroof whistles at random times and I had a random fault in the emergency braking system which disabled cruise control until I restarted the truck. I have 3 video recording of the whistling noise. The service advisor wrote my concerns down, listened to my videos, and told me I'd be notified when it was ready for pickup. I received a text the truck was ready and decided to call to find out the status of each repair. I was told that they couldn't recreate the whistling noise so nothing was done. I asked what about the 3 videos and was told they don't matter. If the tech can't duplicate the problem, nothing gets fixed. Picked up the truck the next morning. The fault in the braking system wasn't listed on the receipt so I know they didn't look at it. I had to remove seat liner, floorboard liner, and service ticket placard from the truck. My seat had been moved all the way back and there were marks on the dash and inside of the windshield. They did complete the recall and replaced the locking lug nuts. read more

**DON'T DO IT! BUYER BEWARE! ** This dealership's employees are unresponsive and very unprofessional. I worked out a deal to purchase a vehicle from McDonough Nissan because TrueCar recommended. The sales agent Jessica Sopson, was quick to respond (via text) to an inquiry regarding a particular vehicle that I liked, but stopped responding once I asked for an out of the door price. After a few hours and no response from Jessica, I tried calling the number that she texted me from, but of course the number does not receive calls. I called the dealership because Jessica did not respond to my requests to get the out of the door price. That information is important to me because I live 3.5 hours away from the dealership. I wanted to prevent a waste of my time and fuel. I called the dealership and spoke with a guy that did not give out of his name upon request. He followed up on the request for the OTD request and sent it to me via text. Upon agreeing on the OTD price, I was told that the deal was wrapped up and that they would hold the car for me as long as I schedule an appointment the next day. I have screen shots to prove this. The morning of the appointment, at 0902 I was informed by text message that the car was still available, and that they wanted to make sure that my appointment was still confirmed. I confirmed the appointment. Not even 30 minutes later, I get a text message that simply stated "the vehicle has just sold". Mind you, I'm well into 2 hours on this 3.5 hour trip, so of course I called and the salesman did the old "we only hold cars if you paid a deposit" and "we have other cars on the lot that you can look at". TYPICAL CAR SALESMAN BEHAVIOR. In addition to submitting public reviews, I will report them to TrueCar, as I doubt that this is the type of behavior that their "certified" dealerships are expected to display. On a better note, I ended up purchasing a brand new car from a TrueCar certified dealership that I had a 10/10 experience with- Carolina Chrysler Dodge Jeep Ram FIAT- where Deondre treated me how you should treat a customer that WILLING to paying THOUSANDS of dollars for a vehicle. I give McDonough Nissan a 0/10. I wouldn't purchase a popsicle from them if it were 200 degrees outside. I read the bad reviews before hand and had to learn the hard way. Well, you've been warned. read more

McDonough Nissan - Text messages screenshots - Car Dealers Near Me - McDonough, Georgia

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A very refreshing experience. Service was top-notch from beginning to end. I live out of state, and we were able to work out everything remotely. I flew into ATL, and they sent a car to pick my daughter and I up from the airport. When I arrived, everything was as they said it would be. Documents were prepared and ready to be signed. Vehicle was detailed and fueled. Again, the sales team was top-notch from beginning to end. I purchase a lot of vehicles due of the nature of my business, and it has been a while since I've had a "Dealer Experience" this positive. read more

Twice they have given me outrageous repair prices and items that needed repairing, took my vehicle that I purchased from them elsewhere and it was NOT the case. So disappointed with and in them. read more

They changed my oil and did a thorough check on my Nissan! I was treated extremely well and will use them going forward for my car needs!

I have given this place several chances to provide a good experience but I have yet to get one. They have extremely poor attention to detail, they don't honor appointments for services they send you emails to come in for service. I received an email that my oil needed changing and to click here to schedule an appointment. So I did. So come in early so maybe I can still enjoy some of my day off (Monday) and I told the guy checking me in that I had an appointment. He said that doesn't matter because oil changes are first come first served. Of course it doesn't say that in the email asking me to schedule an appointment. The oil changed was advertised for $14.95. We'll see if they charge me that or do as they usually do and up charge it. This will be my last time coming here. I do not trust this place. They rarely reset the alerts on my car and never replace the oil change sticker in my window unless I specifically point it out. I have often wondered if they actually performed the service I asked for. read more

McDonough Nissan - Car Dealers Near Me - McDonough, Georgia

I wish I could give them zero stars. Was quoted a price on a vehicle on the phone. We drove over an hour to get it, and then was told after we got there, that they were adding a $9500 market adjustment price on top of what was quoted. Do not waste your time with these people. read more

I Was given a price and drove 200 miles to get there and the price was $5000 higher than they told me on the phone and did not do a deal and was treated very poorly read more

If I could give this place a rating of 0 I would. If you are looking to buy a car this is the place for you however, if you are looking to buy a car from a company that values integrity and respect for all. This place will be of no good to you. I am a college student with a Good credit score, good credit history as well as good income. I was sold a dream that knowingly could not be fulfilled. The sales "boy" was extremely narcissistic not taking accountability of his wrongful doings and even insulted me. If you know what's best you'd run as far away from this place as possible. Thank you for reading my review and God be with you if you're still considering doing business with these people read more

I tried to give 0 stars but unfortunately you do have to choose one. This is the worst dealership I have ever been to, they gave me a vehicle that isn't working properly, it has broken down while trying to report for the military resulting in me being late! I told them, they didn't care and keep giving me the run around saying that they're going to fix it and it's been over three months with nothing resolved. They sold a vehicle over 150k miles and didn't do a tune up so I now have to change all coil packs and spark plugs. I now have to get a lawyer to try to get my vehicle looked at and the vehicle has mold in it, which is making me and my child sick. I put down $3700 when I could've just bought a vehicle straight out! And DO NOT go to Godson to sell you your car, he screwed me over and keep ignoring my calls and even took off when I was at the dealership and claimed he'd return to help and NEVER came back!! Exhaust is coming through the vents, vehicle makes loud noise when starting, it's shaking, EVERY TIME it rains, it rains INSIDE my truck resulting in mold, AND this box is still hanging in the front of my truck mirror!! NEVER go there! And I'll leave a review EVERYDAY if I need to! As a VETERAN and SOLDIER, I am disgusted! As a single mother, I'm disappointed!! Thanks for nothing, you played me! read more

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I would give Zero Stars if it were possible. I just had the worst customer contact experience of my life. The Service Personnel at NissanMcDonough are the slimiest, lying, rude, nasty. In particular Adam Williams and the Service Mgr. I took it there for a warranty fix of a navi screen. They held my car for several days with NO follow up with me. I had to call several times to inquire about the status of my car. Adam says "I had dr's apptments, and other issues not related to my car." So this large company doesn't have a protocol to have SOMEONE keep you in the loop? (no) I heard so many lies from Adam regarding the quality and cost of repair. 1. He said if I take my car out until the part comes in that the Warranty Co would deny the CLAIM -LIE 2.His Mgr said the electronic part shipped by the warranty co is a "junkyard part" -LIE 3.They were trying to shake down the warranty company to pay more and then blamed the warranty co for CHARGING ME MORE a $600 "HANDLING FEE" because Nissan wanted to pad the bill to make up for the exorbitant cost they were going to charge me. My deductible was $300 and Nissan tried to extort $1900 from me and still collect the max from the warranty co. 4. When I called them out on their lies Adam threw the invoice at me. 5. When I left I had to pay a "Diagnostic Fee" (that was unnecessary) just to get my car out. 6. It was a small price to pay to learn a lesson.. READ THE REVIEWS FIRST 7.Oh and Adam was such a puss when I took my papers he said "You didn't have to snatch it" wow .. sooo professional -He had to clapback.. 8. This place needs to be shut down .. STAY AWAY DON'T GO - YOU WILL REGRET IT read more

I went to Nissan in McDoungh for all my services for my 2017 Nissan Rogue and the transmission goes out with less than 75,000 miles and the service guy Adam would say that he wouldn't charge. I found them to very unprofessional or caring. I brought a new Mercedes and a mozda within two weeks went and got my Nissan and I bet they have know idea that I'm gone. Just bad service and bad bad customer service. Especially Guy Adams just a rude cold person read more

I wish I would have read the reviews before buying a car from this place. I GOT PLAYED!!! I thought I was to smart for this, trusting people at their word, I need to stop!!! especially after dealing with McDonough Nissan. They started off very nice, even treated me to lunch/dinner after waiting 6hrs to get my car from their overstock. They told me to come back so the could finish with my car because it was getting late. Once you sign on the dotted line, and drive off the lot, it's over, they get amnesia, start lying. It's unbelievable. Bottom line, make sure you are completely satisfied, test drive, don't let them tell you something to your benefit, because more than likely, it's not true! read more

Avoid this place like the plague... especially service dept. my car was shutting off I was told it was my negative battery cable. I was going to replace myself for 8 bucks. They told me if they didn't do the repairs they were going to charge me 200 for diagnostic. so I figured fine let them do it for the 98 dollars more that it would cost. when i went to pick it up the tried to charge my close to 600. then when i looked at the battery cable it was literally 2 bolts right on top. No more then 5 minutes worth of work, it should of been a courtesy for charging more then double then Nissan for the part. but NO they charged me 180 in labor. then when I questioned it I was told by the service advisor that's how we get you to pay for the diagnostic. by adding 1 hour of labor to your bill. The battery cable-- 8 bucks at auto Zone, 56 bucks direct from Nissan, Here 114 bucks. then they told me i needed to update my navigation SD card. the SD card direct from Nissan 109 bucks, at the other Nissan in Morrow 126 bucks, Here......... wait for it............ 509 bucks WTF are you kidding Stay the Hell away read more

My review is solely based off the sales team, I had no experience with the service department. The first sales guy seemed like a good man. Super kind and enjoyable to be around. We found a vehicle we were interested in, but wasn't ready to sell. He gave us a price and said he would call us when available. He never called, so I stopped in a week later. Car still wasn't ready to sell, and the price was 7k different. This guy said he would call back, and never did. Checked the website later, and it was a different price again! lol Three different prices, no call back like promised, couldn't find the keys on more than one occasion, sales men criticizing other sales man, "floor manager" saying he wants to fire sales men (he was horrible himself), and overall lack of professionalism. read more

Unprofessional dealer. Marks up the cars after they tell you they will take care of the repairs for you BUT you end up paying for it. When i questioned this , the sales person was completely rude and out of line. Didn't even let me finish explaining myself before he walked away and told me he was going to have his manager deal with me. Manager never showed up so i left. Oh and did i forget to mention when i walked in i waited for someone to greet me for more than 20 mins ? Seems like they're doing too good to sell cars... read more

Very poor customer service, I had made an appointment before coming to the dealership and had all the right information including stock number, I go to sit down and look at the vehicle with the sales manager and he had no information or appointment. Furthermore they had sold the vehicle prior to my arrival, so with that enlightenment I believe that this is a very poor trained dealership in customer service. I would not recommend anyone to them, there also was zero implication of them trying to help in anyway to make up for their mistakes. Instead they showed me a vehicle that I had no interest in at all, and talked down about the vehicle that I wanted. They were no help what so ever. read more

I am not even sure if people check these because this location staff is TERRIBLE!!! I almost want to write a letter to corporate. I brought my car in for a minor issue and they had my car for the ENTIRE day and not only did they not fix the issue they made it worse. Instead of taking accountability they tried to put the blame on me. This isn't my first issue with this staff either. Its terrible from top to bottom. They will sell you something and make sure its good enough to leave the lot and go about their day. Please find another Nissan Location. read more

Not everyone wants to have to deal with a salesman right off the bat, and some potential buyers are handicapped and don't want to deal with a fenced off lot. Having the car lot completely enclosed to prevent browsing or wanting to check out cars you lists online is asinine. I wanted to look at 2 used cars that you had listed to decide which I preferred, CX-5 or a CX-30, and I did not want to deal with a salesperson yet. But I couldn't get in to see them. You lost a buyer. I will find the car I want where they welcome their buyers openly. read more

George was really rude. He wouldn't let us test drive a car before purchasing. How is someone able to know whether or not they like the car that is going to be potentially purchased if it's not test ran yet? will never be going back and will make sure to tell my friends and family not to either. read more

PLEASE AVOID THIS PLACE. DO NOT COME HERE FOR ANYTHING. WE ARE NOT THE FIRST NOR THE LAST PEOPLE THEY WILL DO THIS TO. Read these other reviews. I wish we had. My husband found the vehicle on cargurus and we realized it was at McDonough Nissan which is an hour and an half away from us. He called to try to make sure they could get us the payment we needed before we drove all the way out there with our autistic son mind you. They insured us they could get us well within our budget so we went. Lo and behold they lied. $80 above our budget isn't "well within" our budget. So we left. Then a week later he gets a text from Godson asking if we had purchased a vehicle yet. We had not and my husband really liked this truck and desperately needed another vehicle so we decided to bite the bullet and go get it. First of all godson didn't even say a word to us until we were getting ready to go to finance which was very unprofessional to begin with. My brother in law worked in the car business for 10 years and I also worked at a dealership so I knew all of this was strange and unprofessional. After everything was done we drove the hour and a half home just for a warning light to come on and we read in the manual it wasn't safe to drive. This warning popped up as soon as we pulled in our driveway from the dealership. We also smelled a strong odor of gas coming from inside and beneath the vehicle. There is no way they didn't know this was an issue with the vehicle. They are supposed to throughly inspect it before putting it on the lot. We called, texted, and left messages and no one would get back to us which apparently is not an uncommon thing here if you read the reviews on yelp. We were told today from a different much more reliable dealership that the gas lines have two holes so it was leaking gas the whole time. $1,000 to fix it and we just got the vehicle literally 3 days ago. Also, when I finally got ahold of someone 3 days later, I was told by the general manager I could bring it in AN HOUR AND A HALF AWAY and they would look at it. I don't trust them at all now so I will not be doing that. Also other reviews say they took their vehicle back and they claimed to have fixed it but didn't. Instead I am in the process of reporting this business to the BBB, taking this to the news, social media, and other major steps. read more

McDonough Service Department initially refused to take their coupon for the Advantage brakes and rotors with complimentary inspection. I was demeaned and told to go sit down by the Service Advisor who was refusing to listen to me and acted like the coupon I had was invalid and that the service would be 474 plus tax and that was it and it would be 249 plus tax for the rear to change pads and resurface the rotors. I eventually spoke with the Service Manager who did not take the coupon; he called someone and accepted it with a caveat that it would probably squeak. Unfortunately, he took the coupon, and my brakes were not squeaking when I arrived. After the brake job, my brakes are squeaking from front and back. The service department did not prepare the rotors by removing the film off as required, and the brake pads cut into the silver coating on the rotor. I have pictures. Both the service advisor and the service manager need to be terminated for their lack of professionalism and the potential of my safety being jeopardized my life with these brakes not being installed properly. Alarming to say the least, Brett, the Service Manager and the Lane Manager who I don't know his name getting upset because of a coupon and not providing quality service to a long-time customer of McDonough Nissan is appalling. I'm in Augusta having to drive a vehicle that's unfit to be on the road. Need assistance in resolving these issues with my brakes and the employees of McDonough Nissan who purposely sabotaged. read more

McDonough Nissan - Car Dealers Near Me - McDonough, Georgia

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I cannot agree more with the poor reviews for this establishment. I purchased a Jeep from this location. We live out of state, so had to rely on their word that the vehicle was in good condition. I was shown pictures, but not of the damage that was on the car! Upon receiving the vehicle, i saw I had a broken headlight and a dent below the driver's door. The delivery service had pictures at the dealership proving the damage was done prior to pick up. After trying many times to reach the General Manager (he ignored my messages), I see I must pay for the damage myself, which is over $1000. I spoke to my salesman many times and he felt badly but couldn't do anything to get the General Manager to accept my calls. This business is not honest. You've been warned!!! Avoid at all cost. read more

I bought 2017 Chevrolet Tahoe LT from this dealership. I got 2 keys with my vehicle like it supposed to be. I figured 1 of the keys they handed to me is not for my vehicle. It is for 2018 Chevrolet Tahoe the dealership is selling currently. I talked with my sales person, and he has been telling me the bring the key back and you will get your spare keys. So I took half the day off and wasted 2 hours on the road and went to dealership. And guess what, they don't have my spare keys. What I also figured out the key they gave me is not even my original key either. So, I paid between 30K - 40K and get one after market key and one other car's key. Nobody even cares about that I have some other car's key that they are selling now. I called Nissan Corporate office, I called the dealership at least 30-40 times, I left a message to the receptionist at least 10 times but I can't get a call from the GM of this dealership. They are selling you a car and it doesn't even have any original key. They are not willing to make you an original key and send it to you. Who knows who has my original keys? They only care about you until you buy the car. After that you are on your own. Do not buy a vehicle from this place because if you have a problem, there is no way to fix it. The people who I dealt with at this dealership is unprofessional top to bottom. read more

McDonough Nissan - Car Dealers Near Me - McDonough, Georgia

Buyer beware! They are very underhanded. Read, reread then read your contract again. As others have stated, they will slip in a $4000 warranty (or whatever they may call yours) fee into your deal and gloss right over it during the signing. Worst car buying experience in my life! You are warned! read more

I wish nothing but bad luck on this business. They are unprofessional and dishonest. I am from California and my daughter is in College in Atlanta. I asked the sales & finance person if we could buy the car in Georgia but register it in California because insurance for a 18 year old by themselves is 11,000 a year. Everyone told me yes and I paid them the California taxes. 5 months later we still have no registration or license plates. After months of calling and emailing I'm finally getting a response and they truly don't care. I'm told it's on me and I won't get registration until I bring the car to California. I should have been told this at the beginning and never bought the car. I'm so disappointed and pissed. Worst part is and I quote from Manage Allen Vaghen, "they wash their hands of this". So we will continue to make out payments to the bank, not drive the car legally and figure it out on our own! read more

They are the most crooked dealership I have ever seen in terms of service and maintenance. Went to have a warning light checked, they charge me nearly $200 since I wouldn't pay them $1000 to replace a sensor. I ordered the part and had it installed for less than $200. Not the mention they tried to tell me I needed $1000+ for other items that I literally had addressed not even a month before coming there. I know dealerships are typically higher than other shops but that was ridiculous to spent that much just for them to spend 15 min to diagnose a problem and attempt to charge you 5 times more to fix it. Never read more

they scammed me with 2446$, I took my car because the check engine light was on, they charged me 185$ only for the diagnosis then they gave me an estimate of 2446$, they assured me that the car would pass the emission, when I picked up the car the engine light was off, I took it to the emission test and it did not pass again, they just unplugged the battery so that the engine light would not turn on, I took it again and they told me that now it is a sensor and they gave me another estimate for $600 moreover, I asked to speak with the supervisor of the service department and they did not solve the problem of the car, apart from a racist treatment the supervisor gave me the keys and told me to withdraw from the dealer and they would not return my money, professional scammers. read more

Antonio was professional and kept me informed. BUT I'm not happy that i was quoted $803 then my bill at pickup was $977. The receptionist wasn't friendly, there was no greeting and no goodbye. No one even showed me where my car was or even pointed me in the right direction. I had to go find it. read more

Man I Hate this f..king place..One star is too good.. I purchased a 2020 Jeep Grand Cherokee SRT from McDonough Nissan On June 16, 2022. Ryan Shinholeter was the sales consultant and assured me that the vehicle had been inspected thoroughly and checked out. The next day I found some unforeseen issues with the vehicle. I notified Ryan Shinholeter and was told to bring the vehicle back on Monday June 20, 2022 in which I did. I was told that they was taking the vehicle to Tire South to have the issues resolved. After keeping the vehicle all day it was return to me with the issues being unresolved. The sales man Peter McNeil told me that TIRE SOUTH didn't get a chance to look at the vehicle for some reason and that they will call me the next day when an appointment is set.(I Do Know That Tire South Did Inspect The Vehicle And Notified Them OF The Issues). So they lied to me. After receiving no phone calls from the McDonough Nissan Dealer I decided to call back and I talk to Coy Allen the sales manager. He told me that they ordered me two tires and when they come in they will call me back (which is a clear indication that they knew what was wrong with the vehicle cause if TIRE SOUTH never got a chance to look at the vehicle how Would they know that tires is one of many issues). That was on Wednesday June 22, 2022. I told him if I didn't hear from him by Friday I will be calling back. Friday came and No Phone call. I call back Friday evening June 24, 2022 and talk to Alex Deoliveira the Finance Manager. He told he would call me back after 10am Saturday when he talk to Tire South and I have not heard from him. Since then I have attempted to contact everyone that I have name in this message numerous of times. Now Im stuck with an expensive vehicle that I can't drive cause of repairs that is needed. So I took the vehicle to Calavan CDJR Dealership and was told that vehicle needed front and back brakes. The rollers was badly worn , an alignment is badly needed along with 4 new tires. I was like wow. So I decided to get a second opinion and I took my Jeep SRT to the same company that the dealership took it too!! They told me that they had seen the vehicle a couple of days ago and notified Nissan of the issues. I tried calling but was being place on hold and eventually the phone would disconnect. After leaving numerous of messages and receiving no callbacks I decided to get the vehicle fixed myself. It cost me thousands of dollars..I reach out to Chuck Tular the general sales manager. It was a waste of time. Now I'm seeking legal consultation!!! Please stay away from this dealership!!! read more

I made a deal over the phone with the manager (George) on a Monday and told him I would be there Wednesday to pick up the truck. I confirmed on Tuesday that we were still good before I made the 4 hour drive. They sent me a text on Wednesday morning asking if I was still coming... when I got there Wednesday afternoon I was told that they sold the truck out from under me! Avoid this place!!!! read more

This dealership has the worst customer service I have ever seen. I would not recommend anyone going to this dealership. I visited this dealership twice for a test drive two weeks in a row. The first week we were told that the vehicle was at someone's home for a test drive okay fine I understand. So a week later I see the same vehicle on their website and inquire is it available for a test drive because I'm interested in purchasing it and I asked specifically was the car on the lot and could someone check to make sure it was at the dealership because I didn't want another experience like the previous week. I received a confirmation email that the car was indeed at the dealership and available for a test drive was even given an appointment to come test drive and a salesperson that would assist me. Well low and behold that car was not there and had mysteriously been sold the night before. Talk about one upset person. I waisted time and money on another busted trip at this unprofessional dealership. I spoke with the GM who could only offer an apology for their second week of screw ups. I would not recommend purchasing anything from this dealership. read more

One of the worst experiences I've ever had with a dealership. Took my vehicle in to have my brakes and rotaters replaced only to have corroded rusty looking parts installed on my car. Extremely dissatisfied and disappointed and I will never do business with this dealership again! read more

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From my first call with Coy, I couldn't have asked for a better buying experience. Coy and Jimmy are the best car salesmen I have ever worked with. I am sure there are other good salesman at this top notch dealership but if you get the chance, ask for Coy or Jimmy. They are both excellent. After they helped me find the right vehicle for me (2018 Rogue), I met with Randy to take care of the finances. He did an excellent job of explaining everything and getting me out quickly. Before I left, Cara, the delivery specialist taught me about all of the features. I think I would still be reading about the many features if it weren't for Her. Thank you Coy, Jimmy, Randy and Cara for such a great buying experience. read more