Several weeks ago, I arrived at the lab location across from the Flagstaff hospital. There was no one at the check-in. I tapped the screen to let staff know I had arrived. I was called in on time for my appointment so I appreciate that I didn't need to wait. That being said, it was chaos in the working area. Evidently, because of scaling back real people? all the computer work registering my physician's orders is now done where blood is drawn. Kourtney and Colleen were working that day. Whomever drew the blood was calm and professional. Whoever recorded my order into my patient file was so nervous. She didn't respond to my hello, nor my several thank you's when I departed. Whatever the situation, the person on the computer was hostile and rude because of her terror recording my visit details. When she managed eye contact, her look could have killed. I have spent too much time trying to get my blood draw results. Inexcusable to be so complicated. read more

I have gone to Sonora quest in Flagstaff for years without being too impressed. It was never anything awful, but long wait times were the norm and some occasional lack of flexibility. However, after a long hiatus of needing a blood draw, I had to bring my very nervous 5-year-old for some labs. The wait was no more than a couple of minutes, the waiting room was nearly empty. Robbie was absolutely amazing. He focused on her and spoke directly to my child through everything (not to me), and introduced himself and showed her a cool handshake. He reassured her and promised to be quick. He was so calm and "cool" with her. She was sooo nervous. She started fussing a bit, but as soon as he got the needle in, she realized it wasn't bad. She stopped crying and just watched, she was actually laughing at the end of it (mind you, flu shots were a wrestling match with tears last month). When he got done, her exact words were " that wasn't bad". For pediatric (or adult) blood draws, get Robbie! You won't regret it! Best blood draw experience EVER! Absolutely fantastic phlebotomist, give that guy a raise! I will come to this Sonora quest from now on because Robbie is absolutely worth traveling for. read more

I went to this Quest to get several test done. When I initially arrived, the staff was great. Once they saw how many test I needed done it started becoming an issue. They asked if I needed all of these tests done that they are off at 2 o'clock... I said yes because I had a very important follow up appointment with my doctor. The lady continued to get all of my documentation and everything together that she needed to send my blood work into the laboratory or so she said. After she drew my blood, she said it would be up to five business days for me to receive my results. It's been well over a week and I have not received any results other than. "TNP" Test NOT Preformed on five of my test and I have still have about 20 other test that she did not submit/obtain blood samples for!!! This lady needs to be held responsible for this. She may think she's only drawing blood, but she really has no idea on how much someone's life could potentially be in her hands with failing to take all blood work and submitting them to the laboratory. This is unacceptable and I would not recommend this location. I'm beyond frustrate read more

They lost my blood and never told me about it. The lab got an empty package with the printout of my order in it. They're also unable to be reached by phone or any other way than in person. read more

This message is for Angela, I am sending this message in regard to the treatment I received from you as I got my blood drawn. I am extremely upset with the way you handled my situation. I tried to let you know I have PTSD from being hospitalized many times for my condition, I've had phlebotomists rip open my skin with needles and leave me with multiple hematomas at a time and when I asked you if you had an ultrasound machine, instead of hearing me out and reassuring me, or even acknowledging my trauma at all, you told me you don't have one of those and moved on with the service. I was visibly upset and crying in your chair, you asked if you could keep going and that was the extent of our conversation. I apologized for my crying and you said nothing. It took me 5 years to get the courage to get blood work done again after what has happened to me and this was not a reparative experience to say the least. I have been to countless doctor's offices and labs throughout my life and have never felt so dehumanized as I have felt today. I hope you can take some notes from your coworkers on empathy, as I received great care from this facility the last time I came for labs. I hope you read this and realize that the people you are seeing are humans with their own complex backgrounds, this might be just a job to you but this is my life and I did not deserve to receive the cold treatment you gave me. read more

The help there is fine . No problems as far as that goes. Now, once you get tested .... give blood etc etc , you need to get into their portal , so once you are logged in, you are sent to this HORRIBLE THIRD PARTY SYSTEM for some high level security B**** ***t Nexus - Lexus ? They ask questions from 30 years prior . I failed this crap 3 times . Now I am locked out of MY OWN PERSONAL TEST RESULTS ! Why can't Sonoran Quest just link with Quest and get rid of this NEXUS B*** S*** ? I am bewildered by this process , HORRIBLE Customer service. It's really a shame for the nice people who draw blood and work you face to face. It's not their fault, but it is their company's fault read more

I have had labs drawn once at the site in Flagstaff. They made two errors. I had to return to have a differential redrawn, because for some reason the lab, NOT my Drs. office decided to cancel it. I just got a message from my Drs. office that they ALSO lost my urine specimen. I have lost faith in this facility. I live 20 miles out of town, so now I will make a second trip due to Sonora Quest's error. Tomorrow I will be calling to speak to a supervisor. read more

I had to get blood drawn and I have really bad anxiety and tend to pass out. My lab tech Hannah was amazing and let me lay down and was very considerate. Definitely a good experience. read more

I had my blood drawn by Robbie today, and I couldn't be more impressed. With over 20 years of experience, Robbie made the process completely painless--seriously, I didn't feel a thing. If you've had trouble with blood draws in the past, I highly recommend coming here. Robbie's skill and expertise are second to none! read more

I had labs done at the fountain Hills location this week. There were four different specimens ordered. Because I am a retired nurse, and I am very particular about this kind of thing, I verified that the stickers for each lab test were correct. Just got notice today that of the four tests, two of them we're not sent and thus have to be re-drawn. this location used to be good, it's not anymore. I won't go here again. The error is inexcusable because there was no one in the waiting room when I got there, I was the only patient. read more

No problem at all with the techs or the labs or that- but the web site is 100% rubbish.

Nowhere on the website does it say covid testing for international travel only. I am a PE teacher and special needs fitness coach. My roommate tested positive and is sick. I scheduled an appointment. Get there and I am told this by a lady behind the desk who was very rude and angry. She said, " We do not do random testing on ordinary people " I just taught over 300 children. Ordinary? I was crushed. This was in Flagstaff, Arizona. read more

Horrible experience right off the bat. My daughter who is 4 has to get blood done once a year for her condition. She was crying and let out a few loud shrieks. This blonde older lady comes barging in, no greeting, no eye contact, nothing. Marches over to the window slams it shut and says "we are closing this because she is screaming and don't need the cops called" really lady? Wow! Thats how you calm a child? Our daughter looked so confused and even more terrified. At this point my husband myself and our daughter are feeling uncomfortable and very disrespected. She proceeds to jab our daughter, completely missing the vein and starts jabbing it in and out, side to side, all over the place trying to find a vein in her little arm! Today it is so bruised! It was unbelievable! My husband and I had enough and told her to stop, take it out! She blamed our daughter and us for her incompetence. Really? No compassion, no apology, nothing. So because she failed so miserably at her job she clearly hates, I need to do it all over again. Thanks. This woman had me so heated I could barely comfort my child. She should not be anywhere near a child or be trying to draw blood from anyone! *update. Went to a completely different lab no sonora and the gentleman was just that. A gentleman. He was patient, kind, and very reassuring to my daughter. One poke and done. She told him the girl hurt her and she was scared. Luckily this guy rocked at his job so all is good! read more

Good experience. The office was efficient and found my lab order. Service was quick. Valentina who drew blood was professional and the stick was painless. I went early as a fasting order and was pleased that there only a few other patients. read more

Rude, unhelpful and inefficient. Not sure how they could find any ruder people to be at the desk... maybe they recruit from motor vehicle lol read more

I just got my blood work done here and the lady who drew my blood was amazing! She let my fiance in with me because I do not handle needles well and she only had to poke me once and was super quick! I forgot her name but she did great! However, the reason I am not giving 5 stars is because of the front office lady, Alisha. She was very rude and complaining about having to take a copy of my insurance card so she decided to not do it and just verify it with whatever was on the computer screen. She wasn't even responding to the other staff when they were trying to help. For this being the face everyone talks to, I think there needs to be some changes. read more

I had the pleasure of having my blood taken today... said no one ever! However, I had no idea blood could be drawn so quickly and painlessly... who knew??? Quick Draw Robbie McGraw was my Phlebotomist and he was professional, courteous and had a great sense of humor. My husband had surgery last August and Robbie happened to be the one to get him prepped; he was amazing then too! I wish there were a way to request Robbie every time. Thank you and Happy New Year! read more

Angela was an absolute angel! I have a tendency to get sick every time I get blood drawn and she talked me through the whole thing and kept me engaged and healthy! Highly recommend! read more

The nurse missed my vein for the first time and was not apologetic for her mistake. Now it's been 3 weeks since I took my blood test and still haven't received the result from them. read more

So... first I went in needing blood work for a HepB antibody titer and the TB gold test. First I get a call saying the lost my blood for the TB test so I need to go in and redo it. Yesterday I had a doctors appointment and he said they ran the wrong HepB test on me so I have to go in yet again. This place is very unorganized by the sound of it and I am tired of getting blood drawn three times when it only needed to be done once IF they did it correct the first time. read more

Be prepared to hurry up and wait, Takes far to long for simple blood work, they make you wait while there's multiple workers gossiping and not working. I would recommend you only coming here if you are free the rest of the day. read more

Did not want to go here because of so many bad experiences. Went because Doc likes their sensitivity in allergy labs. Went to pick up results. Was told in a very Snarky condescending way that "We do not give results to you, must go to your doctor!" Well they are my results that I paid for. So I looked up online. It is your legal right to them. I got them ONLINE. The other time they stuck my daughter 4 times and she begged for a supervisor. She ended up with a painful ,scary Vagal response that last through the next day. She was faint amd ax upon leaving and black and blue under eyes(from vagal trauma) and arm veins. Don't go here, it is worse than ever. Go to FMC Lab - 1st floor of Physician and Surgeons building instead . They have been consistently great. Sonora Quest is rude ,inept and poorly run. Employee attitude is always from the top. read more

Grrrr... Doctor in Phoenix faxed blood work orders to fax number on business card and website. Order sent early yesterday went in for test this morning -fasting of course - only to be told that orders were not there. Turns out that fax number is for some central location and it can take 1 to 3 days before your orders are received where are you going for your blood test. This is after having called yesterday afternoon to see if orders had been received .. left a message but call was never returned. Office staff told me the central fax number was because they were trying to save money obviously at clients expense but she was kind enough to give me direct fax number. Think I'm going to switch over to LabCorp -- this is terrible. read more

I was contacted this morning by Sonora Quest. They listened and seemed concerned.

Sonora Quest's billing practices is exactly why most people do not trust healthcare companies. They failed to bill the appropriate payer per my order and I was stuck with the bill 5 years later. You have officially lost a customer. read more

I really, really hate needles.I have had terrible experiences in the past with difficult veins and even nerve damage. Sonora Quest on Cedar made it so easy. Jared the tech was really nice, gentle and caring. He asked me often if I was doing ok and talked me through everything. Best blood draw of my life probably. I will be asking for Jared every time I need blood work done. read more

Been here twice. Twice can't find my electronically sent labs. Had to call my doctor to REsend the paperwork. Second time here there is only a part time person at the front desk. Have to wait if I need to speak with someone. It was NEVER this way when the Cedar office was open. I understand saving money, but it is always at the customers' expense. Update - VERY nice young Navy man did a great job taking my blood work! read more

After dealing with a nightmare with another blood drawn clinic, I tried out this Sonora Quest. It was awesome! I was in within ten minutes and out within five. Very easy process, didn't hurt at all, and they dealt with my insurance promptly. Highly recommend! One note: they are changing locations to the building right next to it as of tomorrow. Same complex area! Will definitely be coming back. read more

First time using their facility this morning. There was a couple of people in line ahead of me so after a short wait, I was greeted by a very pleasant young lady who took my insurance cards and began processing me. Lab orders were on file as they Dr. said they would be, and within 10 minutes I was in a blood draw room and pretty soon on my way. Receptionist was pleasant and efficient and I couldn't ask for more. Facility looked clean and in order. No problem for me here. read more

Rude service and patient care. Took my grandmother here and the woman who took her blood was snappy with every questions grandma asked. She was already upset and felt like burden for the difficulty she had giving a urine sample and the attitude of the person doing the blood draw didn't help what so ever. When I explained that she wasn't able to give a sample but could try again before she left she completely ignored me. My grandma was in tears on the way home. read more

I went to the lab to get a blood test but they refused to do it because fedex already came for the day(they came in the morning). I even offered to drop it off myself since fedex doesnt close at 1 in the afternoon... Horrible customer service. read more