I tried to use them for years their website and their call center says something different than…read morewhen you get to the physical location they're not open and they don't take walk-ins anymore. This looks like a company in chaos and disarray the staff is nice but I have a feeling that this company won't be around long the availability for customers is horrible. I never had this kind of problem with LabCorp

The website won't let me sign in. Doesn't recognize my email. I looped thru the phone prompts and…read moregot nowhere.

I'm not sure if this place really is incompetent or if they are scamming people!…read more If you are getting anything other than routine blood work stay clear of this place! I was having some tests done that are not your run of the mill tests. Story goes like this... I wait an hour past my appointment time (this should have been the first red flag). Once in the back, I notice it is taking the lab tech extra long to put my lab order in the computer. I ask if everything is ok, lab tech says "yea, having a little trouble with one of these tests, can't seem to find it" (second red flag). About a minute after I ask if everything is ok the lab tech leaves the room, comes back with another lady. They are both looking at computer, tech 1 say's I'm not sure which one to use (third red flag), 2nd tech say's I think it's that one (fourth red flag). The second tech leaves, not 2 seconds later a third tech comes in, and say's that the second tech wants her to check and make sure it's the right code (fifth red flag). Finally, after an hour of waiting after my appointment and 20 minutes in the room trying to figure out what code is correct I finally get my blood drawn. Fast forward a week and half. I hadn't seen anything come through my Insurance via my portal (I have had issues with Sonora not billing my Insurance in the past), so I called Sonora, and low/behold the rep tells me "Oh, your claim is on hold pending a letter from your doctor saying that this test was needed", say what?! The rep then proceeds to tell me that the test that was put in the system is not FDA approved! My mind is blown!!! Now I know why it was taking so long for the lab tech, instead of informing me that she could not find the correct code for that test she decided to find a code that closely matched the test I was suppose to get. It's still too early to get a bill because they still have not billed my insurance. I am be proactive and letting people know. I am also filing a complaint with my insurance and the BBB. If needed I will escalate to the district attorney's office. I should not be on the hook for a lab test that is not FDA approved, I should have been informed, and given the option to opt out!

There is another large lab provider in the area but they are inconsistent with their hours and are…read moreoften closed due to staffing issues. My husband and I started going to Sonora quest and were very pleased with the experience. Place was clean and staff friendly and efficient. My frustration is with the billing... we have been with the same insurance for 36 years and labs are at no cost. Yet we receive bills... not much but odd. Contacted billing who said insurance rejected due to co-insurance which there isn't. So it appears the billing dept is providing that. Last blood draw I confirmed with the staff that they just have the one primary insurance and she confirmed. Both Sonora and our insurance confirm that they are a network provider. I'm not going to dispute the bills, not worth it as they will turn them over to collection and harm our credit. All we can do is go elsewhere.

Why is this building even open when a business could make far more use of the space inside. I…read morecalled up LabCorp and made an appointment for Wednesday 2-4-26 quite some time ago for the Prescott, location. I then made an appointment for my doctors 12 days later so that the results of the blood draw could be evaluated. Not only do I get an email but I also get a text saying that they're closed now for the whole month of February. Absolutely useless!

Closed, with nothing to indicate if/when they will ever reopen. I need labs - can't fool around…read morewith a closed used-to-be-a-lab - I'm moving on...

I've been to the Dignity YRMC Outpatient Draw Center a couple of times for blood draws. Both…read moretimes, the staff has been friendly, courteous, businesslike, and competent. If you need a fasting blood draw, prepare to show up by 7:00 a.m. for their 7:30 a.m. opening, because that's when the line begins to form. I find it much easier and faster to get blood work done there than at the SQ facility on Willow Creek Road.

HDDL has shut down unexpectedly. What a shame. Yelp wants more words in this review, so…read more.. "Baby, you don't have to rush You can leave a toothbrush At my place At my place We don't need to keep it hush You can leave a toothbrush At my place At my place"

This is the best lab in town. The wait time is non-existent... they take you back immediately and…read moreyou are out the door in less than 5 minutes. It is also the cheapest lab in town if you do not have insurance. I wouldn't go anywhere else.

This WAS a good place to get blood labs done. The phlebotomists have been good at keeping the…read moreexperience non-painful and efficient. Management / admin is sorely lacking. Unfortunately a while back they stopped having a receptionist. So if you have a problem, a question, any trouble with the computer check-in, TOO BAD. More than once, the kiosk didn't work and we waited forever until the entire waiting room cleared and refilled. So, if you MUST go here, be sure your (partial) name appears on the TV screen. Some people have resorted to entering their names multiple times just to be sure. So inefficient. Another issue is if you need to drop off a specimen, you also need to sign in and wait. So if the room is full, you SIT and WAIT just to DROP OFF a specimen! When there was a receptionist, it took a minute. Now it can be 30+ minutes! Ridiculous. And OMG after that wait, they CANCELLED the culture from the drop off. How much you bet they CHARGE $$ for that lost test. Useless! Another issue happened when my elderly family member got into the back when I ran out to get paperwork. Returned to a door slammed locked shut. He and the phlebotomist did one lab but didn't remember/know there were two. So he had to get poked 2x. I complained about the lack of receptionist and she said oh just knock (no sign says that's OK!). AND she said it's better without a receptionist and they plan to remove the windows and just make it all walls. So much for HUMAN customer care. Time for us to go elsewhere. There IS another lab right around the corner on Florence.

WAITED TWO HOURS to be seen. Name was REMOVED from check in list multiple times…read more LOUSY check in services!!! LAZY "receptionists", even!!! They have a front desk with NO ONE there 24/7. Definitely input your name into the wait list several times to be seen. That's what I had to do!!!

I had blood taken oin 5-4-26 for a blood test. Today 5-11-26 I went to the Lab Corp location in…read morePV. Allan looked in their system data and located my lab results. He faxed them to Optum. Here is some background. On the Lab Corp web site, my account shows no results for the lab test. Optum says they are able to locate a report in the Lab Corp system that the lab results are still pending. Lab Corp system shows they faxed the blood report on 5-5-26 to Optum. The next day from my appointment. Allan at Lab Corp did me good.

Just need to make an appointment and your visit is very smooth. Otherwise, the location is crowded…read moreand delays happen. Phlebotomist Ellen was OUTSTANDING! She found the vein easily and her painless stick was excellent. Very sweet & kind person.

This is now my second time here and having THE worst customer service by Kristin Williams. The…read morefirst time I chalked it up to maybe she was having a bad day and had a bad attitude. She didn't have on closed toed shoes and was flinging them around and kept sticking her long nails in her ears and wiping it on the table and playing with her earrings. She was huffing and mumbling under her breath this second visit as well. She then continued to have an extremely rude and condescending tone when I kept mine polite and friendly. She had to give me a sticky with her email and tossed it at me. After she printed out orders that she was visibly annoyed I had to email her she yelled at me for not reading the directions and not fasting. I politely told her no problem I will come back and left crying. She is horrid and should not be dealing with patience when she is obviously so upset and angry with something and taking it out on patients. Maybe I look like someone she doesn't like or she hates her job either way 2 out of 2 times I would not recommend lab draws by her.

Had a real crappy experience at Labcorp, switched to Sonora Qwest, they were absolutely wonderful,…read morestaff was very friendly, I was in and out within 13 minutes.

The front desk person has a weird attitude about paperwork, I'm here for a pre employment drug test…read moreand apparently it's my fault that the employer didn't coordinate with them... I'm just here to pee in a cup man, I didn't ask for this.

This is the second time that I have gone there early in the morning after fasting, etc.... This…read moretime the experience was worst than the first time. I had an appointment for 8:45 am, arrived at 8:30, went to the computer to check in and was told that I would be put on the waiting list. When I asked the person at the counter what that was about, she informed me that I didn't have an appointment scheduled and then she walked away. the other person asked me my name and told me that I didn't have any appointment scheduled and that the wait was about 2 hours, or that I can come back and wait in line at 6am (when they open at 7am, and its cold at that time), and come in as a walk in the next day. they are understaffed and ALWAYS so rude to the patients, I switched to Sonora Qwest through my Primary physician immediately.