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    Sonora Quest Laboratories

    2.8 (38 reviews)

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    Iv!e been there twice within last few weeks and going again soon. I find the staff to be efficient and friendly with very little wait time.

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    Exceptional Community Hospital

    Exceptional Community Hospital

    2.8(19 reviews)
    5.8 mi

    Great addition to our town! Highly recommend. As many others…read morehave mentioned, this is a clean, modern facility with comfortable rooms. Dr. Widener, the nurses, and the entire staff were exceptionally kind, attentive, and thorough. They identified an important complicating factor in my treatment just through thoughtful screening questions and actually reviewing them. The kind of attention to detail that's becoming rare, and it genuinely changed the course of my care for the better. What impressed me even more was that they provided this level of careful, patient-centered treatment while simultaneously managing another patient who appeared to have a very serious, time-critical emergency. Their ability to stay focused, calm, and compassionate with everyone involved speaks volumes about the quality of this team. I'm incredibly grateful for the care I received and the professionalism I witnessed. We are lucky to have this ER in our community.

    I've been very positive about this organization until today…read more I thought it was wonderful that you could get triaged and assisted medically within minutes of arrival, versus what it's been like historically at the local hospital. And I told lots of people how great this was. However today was a somewhat different story . We were brought right in and I was hooked up to a monitor, saw a couple nurses and a doctor within a short time. However at one point, after I went to the restroom, (may I mention unattended?), no one ever came back to hook me up to the monitor, bring back the call button mechanism... It had vanished...or help me with the bed rails. It was as if I was a phantom. So for that period of time I saw NO medical personnel, while my husband had stepped away to get a bite to eat. Not good! THIS WAS ABOUT 45 MINUTES TO AN HOUR. WHAT!? Obviously I wasn't feeling well or I wouldn't have been there, so when they suggested I go on to an acute hospital where an MRI could be run sometime that day, I initially agreed, but then after waiting and waiting and waiting for them to come back to even hook up my monitor, for Pete's sake!, I decided I was going to go home instead. A CT had already been done, I felt that was enough for one day. A male nurse named Morgan, was very dismissive at this juncture, and when he came in to remove my IV, He left all the electrodes that were still stuck all over my chest, never even offering to remove them. I had to do it myself! He did a very poor job of leaving us with a good impression. He could have cared less. Dr Gilbert, who was my attending physician at Exceptional, was pretty much the same. In my opinion, he was lacking in bedside manner, also very slow to respond when asked to have dialogue with him about being discharged AMA, or against medical advice. Overall, to summarize, I would say that initially this organization did an outstanding job winning our favor as a wonderful alternative to going to dignity ER. However today, I would say my experience was lacking in multiple areas and not so great.

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    Exceptional Community Hospital
    Exceptional Community Hospital
    Exceptional Community Hospital

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    Sonora Quest Laboratories - View from across the road. It's the 3rd right from the stoplight. Gets confusing to me at times.

    Sonora Quest Laboratories

    2.4(19 reviews)
    9.1 mi

    This WAS a good place to get blood labs done. The phlebotomists have been good at keeping the…read moreexperience non-painful and efficient. Management / admin is sorely lacking. Unfortunately a while back they stopped having a receptionist. So if you have a problem, a question, any trouble with the computer check-in, TOO BAD. More than once, the kiosk didn't work and we waited forever until the entire waiting room cleared and refilled. So, if you MUST go here, be sure your (partial) name appears on the TV screen. Some people have resorted to entering their names multiple times just to be sure. So inefficient. Another issue is if you need to drop off a specimen, you also need to sign in and wait. So if the room is full, you SIT and WAIT just to DROP OFF a specimen! When there was a receptionist, it took a minute. Now it can be 30+ minutes! Ridiculous. And OMG after that wait, they CANCELLED the culture from the drop off. How much you bet they CHARGE $$ for that lost test. Useless! Another issue happened when my elderly family member got into the back when I ran out to get paperwork. Returned to a door slammed locked shut. He and the phlebotomist did one lab but didn't remember/know there were two. So he had to get poked 2x. I complained about the lack of receptionist and she said oh just knock (no sign says that's OK!). AND she said it's better without a receptionist and they plan to remove the windows and just make it all walls. So much for HUMAN customer care. Time for us to go elsewhere. There IS another lab right around the corner on Florence.

    WAITED TWO HOURS to be seen. Name was REMOVED from check in list multiple times…read more LOUSY check in services!!! LAZY "receptionists", even!!! They have a front desk with NO ONE there 24/7. Definitely input your name into the wait list several times to be seen. That's what I had to do!!!

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    Sonora Quest Laboratories - Another blood draw.  Simple.  I've got good veins.  No reason on earth for this except for incompetent phlebotomist.

    Another blood draw. Simple. I've got good veins. No reason on earth for this except for incompetent phlebotomist.

    Sonora Quest Laboratories - Signage along Windsong Dr

    Signage along Windsong Dr

    Sonora Quest Laboratories - Front entrance from parking lot

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    Front entrance from parking lot

    SimonMed Imaging - Prescott - Other providers image much more contrast. You can see depth of break.

    SimonMed Imaging - Prescott

    2.1(90 reviews)
    0.4 mi

    Up until today, every single time I went there, there was always an administrative "glitch" that…read moreextended my visit far beyond what it should have taken. Today, that changed. The people they had up front were outstanding and really pleasant to interact with.

    My first experience with SimonMed - I received a call from their scheduling department - it was…read moreautomated and asked me to hold. when a person came on they asked why I was calling. I told her it was you who called me. After figuring out who I was she said she needed to schedule my MRI, then suddenly I am in an automated survey asking me to review them. I faked remarks then it said thank you and disconnected. I called the number back and got someone who said they needed my insurance info, which should have been included in the MRI order, then in the middle of my reading it he said he got an "alert" saying only one person could schedule me and he did not know why so he would transfer me to her. During that transfer the system asked me to enter the "extension" I needed, but he never gave me an extension number, then it disconnected. me. I called back again, it rang once then disconnected. I waited a few minutes, I called back again, the lady said she saw the "alert" under my info and gave me the lady's extension, but she would text her before transferring me. then she said the lady was on another call and would return my call. So when they call you to schedule you, it's like a telemarketer system that puts you on hold, and good luck getting the person who called you who's apparently the only one who can schedule you. Now I am afraid to even use this company for an MRI if they are that messed up.

    Photos
    SimonMed Imaging - Prescott - Simonmed image highly washed out with brightness. No contrast. Can't see depth of break

    Simonmed image highly washed out with brightness. No contrast. Can't see depth of break

    SimonMed Imaging - Prescott - I wish I had known about this. Going forward, I will definitely use this.

    I wish I had known about this. Going forward, I will definitely use this.

    SimonMed Imaging - Prescott - This is supposed to be a sagittal view of abdomen/pelvis...all that blur should be defined organs

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    This is supposed to be a sagittal view of abdomen/pelvis...all that blur should be defined organs

    Sonora Quest Laboratories - laboratorytesting - Updated May 2026

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