Absolutely the worst customer service I've experienced. The only person who treated me with any…read morelevel of decency was the phlebotomist.
The nurse, Brittany, spoke to me in a way that felt patronizing rather than comforting. Dr. Edie Morgan spent only a few minutes with me, documented just 3 of the 20+ symptoms I shared, and dismissed my concerns by saying I was too young for perimenopause, even though I'm 42.
Before my next appointment, I called to confirm the cost of an ultrasound. I was told it would be a $876 copay through my insurance, or a $300 cash price, which would be billed 30-60 days later. However, at the appointment, I was told I had to pay the $300 upfront. When I explained I had called ahead specifically to avoid this situation, the office manager, Sonda, denied ever telling me it would be billed later and insisted on immediate payment.
During the ultrasound, when I asked a simple question, the technician told me she couldn't answer questions and do her job at the same time, and that I should be quiet.
When my bloodwork results came in, I was told I had to schedule another appointment, with an additional $100 copay, just to receive them. I asked if they could be provided through a patient portal, but was told no.
Later, my insurance company informed me that the visit I paid cash for had still been billed to them, and I should have only paid $100. My insurance rep contacted Sonda (with me on the line) to address the duplicate payment, request a refund of the $200 overcharge, and ask that my results be released. During that call, Sonda accused me of trying to get free medical care. My rep clarified that providing lab results via a portal is standard practice and should not require an additional appointment. Sonda eventually said I could pick up my results in person if I signed a waiver, adding, "good luck getting anyone to explain them to her."
I then had to drive 40 minutes each way to their office just to retrieve my results only to find I could understand them myself within a few minutes without paying another $100.
To top it off, Sonda later left me a voicemail saying she didn't understand why I was upset and claimed I had been treated with the utmost respect. That couldn't be further from the truth.
I would strongly caution others before seeking care here.
