Make an appointment... Make an appointment... Lastly, make an appointment!!…read more This is a very busy location, so make an appointment.

SEVERELY Understaffed. Took me 2 days of trying to have my LABS completed before my annual…read moreappointment next week. LABCORP Online appointments confirmed , 2 consecutive days to have lab work completed at GailGarner Prescott AZ. Ridiculously long lines and full waiting room of fasting frustrated folks. Why make an online appointment for 9 AM??? When you may be seen 2 hours later while FASTING. A very Unpleasant experience. My complaint is with MANAGEMENT NOT with the staff, doing their job the best they can under THESE conditions. HIRE more experienced staff . . 1 LAB TECH and 1 front desk personnel is NOT enough staff to call your business a LAB.

I've been to the Dignity YRMC Outpatient Draw Center a couple of times for blood draws. Both…read moretimes, the staff has been friendly, courteous, businesslike, and competent. If you need a fasting blood draw, prepare to show up by 7:00 a.m. for their 7:30 a.m. opening, because that's when the line begins to form. I find it much easier and faster to get blood work done there than at the SQ facility on Willow Creek Road.

For better or for worse, I have seen more than my share of ERs and hospitals in multiple states…read more Based on that experience, I say this place lives up to its name. Exceptionally equipped, modern facilities with welcoming entrances, comfortable waiting areas, well designed and efficient flow, comfortable and comforting lighting, spacious triage, er rooms, even more spacious in-patient rooms (like a nice hotel!), on-site lab, radiology, and more. Exceptionally fresh, nutritious, and tasty food with good variety. Exceptionally friendly and efficient service... at ALL levels. But most importantly... EXCEPTIONALLY good people. Everyone we encountered there were calm, tremendously competent, and positive people - passionate about helping others. They make you feel like you're in good hands.. because you are. They make you feel like they've got you when you are in your hour of need.. because they do - they've got you. On behalf of myself, my family, (and the people you help every day who SHOULD thank you.. but don't) THANK YOU!!

Be very careful going here. Check your Insurance to make sure this place excepts it! This place…read moretells people "we accept all insurances". NOT TRUE. I check with my insurance, and this place is NOT in network with them! I am too young for Medicare, so I have civilian type insurance. Like I said check with your insurance company before you are seen! Also, FYI...this place is nothing more than a glorified Urgent Care that over charges you!

Today, 3/18/24 I had a very pleasant walk-in experience. Many many people are not the type that…read morelove's Sonora Quest but I'm thinking it's just a bad days experience and not at a whole level. I've not found anyone that likes there blood drawn so I feel one much take the current experience in addition to past experience before just disliking a particular business. So I'll be as far as I always am. (Last experience with this location on 2/19/24) I was a walk-in patient and while I don't really like waiting amongst many others since my health isn't the best at fighting certain germs. So I sit outside in my vehicle and will get a text from this location alerting me it's my turn. After having received my text I promptly went in like normal, I was greeted and brought back to a room fit my blood draw. I know I'm a very hard person to "stick" get any veins to play fair with the techs. So they earn their money with me. Haha. After getting seated and the gal attempting to find the victim vein she found one she liked and gave a great effort but vein 1, tech 0 so far. She attempted a second vein location and now the score is Vein 2, Tech 0. Policy is to have another tech attempt and is common amongst the whole healthcare system and there is a reason for it but that's a while another thing to talk about later why. As I am told by my wife who was still waiting for me out in my vehicle during this whole beginning, Upon the second tech entering the room both techs noticed I was very pale and not talking or responding to them appropriately. Yep I passed out. Just for the record I'm a retired paramedic so blood does not scare me even with it being mine. So they decided they were calling 911 since they knew something wasn't right with me. Upon the arrival of EMS and being loaded up and taken to the hospital I was found to have an internal hemorrhage and required several blood transfusions with surgery. I am very grateful for Sonora Quest and in their abilities to not hesitate in calling for further assistance when they feel it needed and this was such a time. So Sonora you did me good and right! Thank you. -------A follow-up to this visit. Sonora Quest had a person, unknown who, but gave my wife a personal call and asked how I was doing the day after my spectacle I caused. Hahaha (Nothing like being taken out of a business, especially a lab business on a stretcher. I'm betting many others that was waiting in the lobby had a thought or two go through their minds).------- *****Visit today 3/18/24. Surprised to show up for yet another blood draw and found the parking lot almost completely empty. I've never seen this and starting to think they weren't open but thankfully they were. Only 2 others ahead of me which went fairly fast. I was called back in about 10 mins? or so and they were in the midst of training a new young lady and I knowing my veins mouthed that I was a hard stick and the trainer took extra assistance with the trainee. Exceptional training being given if I say so. Being my background and the training so provided I still find myself "training or evaluating the trainees which I shouldn't do". So as normal the trainee was given 2 attempts and then the trainer stepped up to the plate. So far the score of vein to lab tech is 2 to 0. The trainer was a firmer medic as well and I knew id give her a run for her money. Lol. After taking the extra time at finding a donor vein she went in like a mosquito thrusting for blood. It did take her awhile of trying to get the vein to play well/fair which she did get to do. So the score ended up, vein 2, tech 1 with tech still being the winner. As with like the last attempt at labs being taken I was treated very professionally and found to have great techs both times. I personally can not say anything bad about Sonora Quest as others have or do or will do but as I said earlier nobody likes to get there blood drawn and so the interaction is starting off on a negative attitude from the beginning. That's not on Sonora or Labcorp or anyone really to blame for that. Now customer service, that is ok to bash or praise.

This WAS a good place to get blood labs done. The phlebotomists have been good at keeping the…read moreexperience non-painful and efficient. Management / admin is sorely lacking. Unfortunately a while back they stopped having a receptionist. So if you have a problem, a question, any trouble with the computer check-in, TOO BAD. More than once, the kiosk didn't work and we waited forever until the entire waiting room cleared and refilled. So, if you MUST go here, be sure your (partial) name appears on the TV screen. Some people have resorted to entering their names multiple times just to be sure. So inefficient. Another issue is if you need to drop off a specimen, you also need to sign in and wait. So if the room is full, you SIT and WAIT just to DROP OFF a specimen! When there was a receptionist, it took a minute. Now it can be 30+ minutes! Ridiculous. And OMG after that wait, they CANCELLED the culture from the drop off. How much you bet they CHARGE $$ for that lost test. Useless! Another issue happened when my elderly family member got into the back when I ran out to get paperwork. Returned to a door slammed locked shut. He and the phlebotomist did one lab but didn't remember/know there were two. So he had to get poked 2x. I complained about the lack of receptionist and she said oh just knock (no sign says that's OK!). AND she said it's better without a receptionist and they plan to remove the windows and just make it all walls. So much for HUMAN customer care. Time for us to go elsewhere. There IS another lab right around the corner on Florence.

I have a tumor in my cervical spine and the ER can't do shit. This is the worst fucking hospital in…read morethe world.\n The ER is so ill-equipped.\n And the fact that I can't get an MRI at night is so stupid when I was told to go there, buy a radiologist, because I have a tumor in my cervical spine.

Worst care I have had, if you have a choice go somewhere else for your Ortho needs. 2hr 50 min to…read moresee a provider is unacceptable, waiting 3 months for PT is unacceptable, throwing RX's at you because they don't get you into PT and then blaming it on the PT staff is unacceptable. I was unable to contact the head of the dept because no one knew who the head of the dept is.

I had blood taken oin 5-4-26 for a blood test. Today 5-11-26 I went to the Lab Corp location in…read morePV. Allan looked in their system data and located my lab results. He faxed them to Optum. Here is some background. On the Lab Corp web site, my account shows no results for the lab test. Optum says they are able to locate a report in the Lab Corp system that the lab results are still pending. Lab Corp system shows they faxed the blood report on 5-5-26 to Optum. The next day from my appointment. Allan at Lab Corp did me good.

Clean, professional, expedient, and kind. Experience was quick and the tech was efficient. Policies…read morewere stated clearly at check-in, when making the payment, and scrolling on the tv. The tech provided the highest level of care while ensuring my comfort during the draw.

For best results, schedule an appointment and fill out the paperwork online. (Your local library…read morehas computers). When you arrive, click on the confirmation email. The staff will text you when they are ready for you to come in. When I entered the office, it was Covid compliant. The room was full of masked walk-in patients. I was called to the desk in about two minutes, paid for my visit, and then verified insurance, etc. I was immediately taken back to the lab draw area. The phlebotomist was so efficient that I never even felt the stick. I was out the door in less than five minutes and the walk-in patients were still there. Make an appointment, people. Do a dry run to locate the facility. Review the hours online. Failure to plan on your part does not constitute an emergency on the part of the staff. I do not know the staff, nor do I remember their names. However, I am a former RN. This is a pandemic and they are risking their lives daily, hourly to provide care. I appreciate the Covid protocols and the efficient service.

Visited this location as the Gail Gardner location was temporarily closed. Great service, friendly…read morestaff and extremely efficient.

Disappointed in Simon Med Imaging billing department!…read moreReceived a text that I owe $50. I found it odd to be a text so I called Simon Med Imaging owe them $50. I'm a veteran and my bills are paid through the VA. For this type of service I was covered 100% by the VA. Simon Med Imaging disputing this! Unbelievable! Waiting for results. Other than that, the front desk and imaging staff were wonderful

I waited two weeks for the first available appointment to help diagnose ongoing pain, only to have…read moreSimonMed cancel it without any notification--no phone call, text, email, or portal message. I only discovered the cancellation because I logged into the patient portal the night before to review my prep instructions and noticed my appointments had disappeared. When I called the next morning, they confirmed the cancellation but initially couldn't explain why. After pressing for an answer, I was told it was due to an equipment issue. The most frustrating part wasn't the equipment problem--it was the complete lack of communication and the failure to proactively reschedule me. These tests were supposed to help determine whether I could avoid a more invasive and costly procedure scheduled for the following week. Unfortunately, they had no local availability before then, and the earliest appointment was in Glendale just two business days beforehand. To add insult to injury, I finally received a text telling me to reschedule five minutes before my original appointment time. I contacted Yavapai Regional instead, and they got me in on the same day as the Glendale appointment. Everyone there was friendly, compassionate, and helpful. Lesson learned: I'll be choosing Yavapai Regional over SimonMed for any future imaging.