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    Sonora Quest Laboratories

    1.0 (6 reviews)
    Closed 7:00 am - 12:00 pm, 1:00 PM - 3:00 PM

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    Sonora Quest Laboratories

    2.4(31 reviews)
    55.2 mi

    Several weeks ago, I arrived at the lab location across from the Flagstaff hospital. There was no…read moreone at the check-in. I tapped the screen to let staff know I had arrived. I was called in on time for my appointment so I appreciate that I didn't need to wait. That being said, it was chaos in the working area. Evidently, because of scaling back real people? all the computer work registering my physician's orders is now done where blood is drawn. Kourtney and Colleen were working that day. Whomever drew the blood was calm and professional. Whoever recorded my order into my patient file was so nervous. She didn't respond to my hello, nor my several thank you's when I departed. Whatever the situation, the person on the computer was hostile and rude because of her terror recording my visit details. When she managed eye contact, her look could have killed. I have spent too much time trying to get my blood draw results. Inexcusable to be so complicated.

    I have gone to Sonora quest in Flagstaff for years without being too impressed. It was never…read moreanything awful, but long wait times were the norm and some occasional lack of flexibility. However, after a long hiatus of needing a blood draw, I had to bring my very nervous 5-year-old for some labs. The wait was no more than a couple of minutes, the waiting room was nearly empty. Robbie was absolutely amazing. He focused on her and spoke directly to my child through everything (not to me), and introduced himself and showed her a cool handshake. He reassured her and promised to be quick. He was so calm and "cool" with her. She was sooo nervous. She started fussing a bit, but as soon as he got the needle in, she realized it wasn't bad. She stopped crying and just watched, she was actually laughing at the end of it (mind you, flu shots were a wrestling match with tears last month). When he got done, her exact words were " that wasn't bad". For pediatric (or adult) blood draws, get Robbie! You won't regret it! Best blood draw experience EVER! Absolutely fantastic phlebotomist, give that guy a raise! I will come to this Sonora quest from now on because Robbie is absolutely worth traveling for.

    Sonora Quest Laboratories - laboratorytesting - Updated May 2026

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