For best results, schedule an appointment and fill out the paperwork online. (Your local library…read morehas computers). When you arrive, click on the confirmation email. The staff will text you when they are ready for you to come in. When I entered the office, it was Covid compliant. The room was full of masked walk-in patients. I was called to the desk in about two minutes, paid for my visit, and then verified insurance, etc. I was immediately taken back to the lab draw area. The phlebotomist was so efficient that I never even felt the stick. I was out the door in less than five minutes and the walk-in patients were still there. Make an appointment, people. Do a dry run to locate the facility. Review the hours online. Failure to plan on your part does not constitute an emergency on the part of the staff. I do not know the staff, nor do I remember their names. However, I am a former RN. This is a pandemic and they are risking their lives daily, hourly to provide care. I appreciate the Covid protocols and the efficient service.

Visited this location as the Gail Gardner location was temporarily closed. Great service, friendly…read morestaff and extremely efficient.

Make an appointment... Make an appointment... Lastly, make an appointment!!…read more This is a very busy location, so make an appointment.

SEVERELY Understaffed. Took me 2 days of trying to have my LABS completed before my annual…read moreappointment next week. LABCORP Online appointments confirmed , 2 consecutive days to have lab work completed at GailGarner Prescott AZ. Ridiculously long lines and full waiting room of fasting frustrated folks. Why make an online appointment for 9 AM??? When you may be seen 2 hours later while FASTING. A very Unpleasant experience. My complaint is with MANAGEMENT NOT with the staff, doing their job the best they can under THESE conditions. HIRE more experienced staff . . 1 LAB TECH and 1 front desk personnel is NOT enough staff to call your business a LAB.

I've been to the Dignity YRMC Outpatient Draw Center a couple of times for blood draws. Both…read moretimes, the staff has been friendly, courteous, businesslike, and competent. If you need a fasting blood draw, prepare to show up by 7:00 a.m. for their 7:30 a.m. opening, because that's when the line begins to form. I find it much easier and faster to get blood work done there than at the SQ facility on Willow Creek Road.

This WAS a good place to get blood labs done. The phlebotomists have been good at keeping the…read moreexperience non-painful and efficient. Management / admin is sorely lacking. Unfortunately a while back they stopped having a receptionist. So if you have a problem, a question, any trouble with the computer check-in, TOO BAD. More than once, the kiosk didn't work and we waited forever until the entire waiting room cleared and refilled. So, if you MUST go here, be sure your (partial) name appears on the TV screen. Some people have resorted to entering their names multiple times just to be sure. So inefficient. Another issue is if you need to drop off a specimen, you also need to sign in and wait. So if the room is full, you SIT and WAIT just to DROP OFF a specimen! When there was a receptionist, it took a minute. Now it can be 30+ minutes! Ridiculous. And OMG after that wait, they CANCELLED the culture from the drop off. How much you bet they CHARGE $$ for that lost test. Useless! Another issue happened when my elderly family member got into the back when I ran out to get paperwork. Returned to a door slammed locked shut. He and the phlebotomist did one lab but didn't remember/know there were two. So he had to get poked 2x. I complained about the lack of receptionist and she said oh just knock (no sign says that's OK!). AND she said it's better without a receptionist and they plan to remove the windows and just make it all walls. So much for HUMAN customer care. Time for us to go elsewhere. There IS another lab right around the corner on Florence.

Simple blood draw. No reason on earth for this. I have good veins. So it's an untrained or…read moreuncaring phlebotomist. Go elsewhere if you can.

Mallorie is awesome. Go there in the middle of the day unless you need to fast. Bring a sweater.read more

I went in for a simple blood work panel and had it all arranged from my MD in Scottsdale. I got to…read morethe location which was horribly marked and could hardly find where the office even was. Before I went to the appointment, I called four separate times and each time the message said that the mailbox was full and could not take any calls. Please tell me what type of reputable business has a full mailbox? When I arrived, the office was filled with people and there was no one there to explain anything to me. There was a sign saying that they would return shortly. They didn't and then someone told me I needed to sign in. There was no record of me anywhere in their system. I finally knocked on the desk and someone from the back said they were with a patient and they'd be with me when they could. When she approached the desk and I told her that I had an order sent in and that an appointment had been made she told me that if I wasn't in the system, I would have to be a walk-in. The walk-in wait would be close to an hour, she then told me. This was a horrible experience and I would never go back there again. Everything about it felt subpar and I'm glad I did not get my blood work there because I do not believe they would do an appropriate job. I absolutely hate, leaving poor reviews, but this place really needs some consulting around the guest experience and their practice in general. And please, take off the messages on your answering machine. This review wouldn't have happened if you would've told me on the phone that I wasn't in the system. Instead, I wasted two hours of time this morning. Buyer beware!

HDDL has shut down unexpectedly. What a shame. Yelp wants more words in this review, so…read more.. "Baby, you don't have to rush You can leave a toothbrush At my place At my place We don't need to keep it hush You can leave a toothbrush At my place At my place"

This is the best lab in town. The wait time is non-existent... they take you back immediately and…read moreyou are out the door in less than 5 minutes. It is also the cheapest lab in town if you do not have insurance. I wouldn't go anywhere else.

I have been to this facility several times in the last two years. The first several times were for…read moreMRIs, an x-ray today, and today was my first mammogram ever. I won't lie; I was terrified of having a mammogram done thanks to the horror stories I heard years ago before I was at an age when mammograms are suggested. I was very surprised at how gentle the technician was and how quick the procedure was. Every time I have gone to this facility, for which ever procedure I needed done, the staff is always professional, caring, and efficient. I don't think I have ever waited longer than five minutes to be escorted to the room for changing into the gown for my procedure. Once in my gown, I have never had to wait to have the procedure to be done. From the moment I walk in the front door through the end of my visit, I am always treated like a person not just another number on a form. From check in to check out and everything in between, all the staff members are always friendly and very willing to help in anyway I may need. They even try to make certain that I am comfortable whilst having a procedure done. Even on phone calls, the staff is courteous, friendly, and helpful. If you are in the Prescott area and need to have any imaging done (MRI, x-ray, ultrasound, mammogram, etc.), I would highly recommend using PMI. Even if you don't live in the Prescott area (such as the Phoenix or Flagstaff areas), and you are tired of waiting for your procedures, sick of being treated like another number, you've had a bad experience at an imaging facility, or you are just afraid of having a procedure done, this is definitely worth the drive. Another plus for this facility is that it does take Medicare. I wish I could give them 10 stars!

I walked up to the front desk for my appointment and before I opened my mouth, I was told, "Get…read moreout of the way, I'm talking to someone else!" WHAT? She was the rudest person I've ever come across in the medical field.

I have gone to Sonora quest in Flagstaff for years without being too impressed. It was never…read moreanything awful, but long wait times were the norm and some occasional lack of flexibility. However, after a long hiatus of needing a blood draw, I had to bring my very nervous 5-year-old for some labs. The wait was no more than a couple of minutes, the waiting room was nearly empty. Robbie was absolutely amazing. He focused on her and spoke directly to my child through everything (not to me), and introduced himself and showed her a cool handshake. He reassured her and promised to be quick. He was so calm and "cool" with her. She was sooo nervous. She started fussing a bit, but as soon as he got the needle in, she realized it wasn't bad. She stopped crying and just watched, she was actually laughing at the end of it (mind you, flu shots were a wrestling match with tears last month). When he got done, her exact words were " that wasn't bad". For pediatric (or adult) blood draws, get Robbie! You won't regret it! Best blood draw experience EVER! Absolutely fantastic phlebotomist, give that guy a raise! I will come to this Sonora quest from now on because Robbie is absolutely worth traveling for.

Several weeks ago, I arrived at the lab location across from the Flagstaff hospital. There was no…read moreone at the check-in. I tapped the screen to let staff know I had arrived. I was called in on time for my appointment so I appreciate that I didn't need to wait. That being said, it was chaos in the working area. Evidently, because of scaling back real people? all the computer work registering my physician's orders is now done where blood is drawn. Kourtney and Colleen were working that day. Whomever drew the blood was calm and professional. Whoever recorded my order into my patient file was so nervous. She didn't respond to my hello, nor my several thank you's when I departed. Whatever the situation, the person on the computer was hostile and rude because of her terror recording my visit details. When she managed eye contact, her look could have killed. I have spent too much time trying to get my blood draw results. Inexcusable to be so complicated.