This is now my second time here and having THE worst customer service by Kristin Williams. The…read morefirst time I chalked it up to maybe she was having a bad day and had a bad attitude. She didn't have on closed toed shoes and was flinging them around and kept sticking her long nails in her ears and wiping it on the table and playing with her earrings. She was huffing and mumbling under her breath this second visit as well. She then continued to have an extremely rude and condescending tone when I kept mine polite and friendly. She had to give me a sticky with her email and tossed it at me. After she printed out orders that she was visibly annoyed I had to email her she yelled at me for not reading the directions and not fasting. I politely told her no problem I will come back and left crying. She is horrid and should not be dealing with patience when she is obviously so upset and angry with something and taking it out on patients. Maybe I look like someone she doesn't like or she hates her job either way 2 out of 2 times I would not recommend lab draws by her.

Had a real crappy experience at Labcorp, switched to Sonora Qwest, they were absolutely wonderful,…read morestaff was very friendly, I was in and out within 13 minutes.

The front desk person has a weird attitude about paperwork, I'm here for a pre employment drug test…read moreand apparently it's my fault that the employer didn't coordinate with them... I'm just here to pee in a cup man, I didn't ask for this.

This is the second time that I have gone there early in the morning after fasting, etc.... This…read moretime the experience was worst than the first time. I had an appointment for 8:45 am, arrived at 8:30, went to the computer to check in and was told that I would be put on the waiting list. When I asked the person at the counter what that was about, she informed me that I didn't have an appointment scheduled and then she walked away. the other person asked me my name and told me that I didn't have any appointment scheduled and that the wait was about 2 hours, or that I can come back and wait in line at 6am (when they open at 7am, and its cold at that time), and come in as a walk in the next day. they are understaffed and ALWAYS so rude to the patients, I switched to Sonora Qwest through my Primary physician immediately.

Called to become a new patient. Was on hold for an hour before I hung up. After reading the reviews…read moreit's probably good that they didn't pick up.

Totally agree with Gordon R Absolutely no bedside manners…read more I'm happy he's no longer there.

It was very clean inside and the staff were friendly. I went in there for a simple urine test, so I…read morecan't say much about how they perform phlebotomy wise.

I went to this Quest to get several test done. When I initially arrived, the staff was great. Once…read morethey saw how many test I needed done it started becoming an issue. They asked if I needed all of these tests done that they are off at 2 o'clock... I said yes because I had a very important follow up appointment with my doctor. The lady continued to get all of my documentation and everything together that she needed to send my blood work into the laboratory or so she said. After she drew my blood, she said it would be up to five business days for me to receive my results. It's been well over a week and I have not received any results other than. "TNP" Test NOT Preformed on five of my test and I have still have about 20 other test that she did not submit/obtain blood samples for!!! This lady needs to be held responsible for this. She may think she's only drawing blood, but she really has no idea on how much someone's life could potentially be in her hands with failing to take all blood work and submitting them to the laboratory. This is unacceptable and I would not recommend this location. I'm beyond frustrated

Another great experience yesterday and today. Made an appointment. Wait time was minimal Madison…read more was delightful. She poked my arm so gently I barely felt anything. Five stars on in that alone. It's lovely to have the taco shop next-door. Ha ha !

My doctor ordered a 24 hour urine test. This requires you to basically stay home for 24 hours in…read moreorder to collect every drop of urine that day. I followed the instructions and dropped off 3078 mL of urine. I know the number because they measured it - and then inexplicably cancelled the test. They didn't inform me. They didn't tell me I would need to repeat the test. They just stopped processing it. Now, I have to repeat the test because someone at Sonora Quest didn't care about doing their job properly. I will never use Sonora Quest again.

Everyone was very friendly and efficient. I didn't take too long getting my testing done. Also, had…read morea student in training and she is doing amazing and being trained well.

This was the fastest drug screen I've ever done, normally takes other places like 45 minutes or so,…read moreI was literally in and out in 5-10 minutes The only thing that was difficult was find the place but it was upstairs. Would highly recommend if you want to be in and out Not to mention, the customer service was awesome. Very polite.

The lab is located inside a grocery store. It is clearly marked. Waiting area inside and outside…read morethe lab. Easy peasy. Have a script from your doc for lab work. Make an appointment online. Park your car. Show up on your desired day and time of appointment. Check in with staff and give them the doctor's script. Wait a moment or two. Have the work done once your name is called. Staff are professional and efficient. Thank the staff and leave. Huge shared parking lot with WiFi.

I've never experienced a more disorganized location staffed with condescending workers. When I…read moreasked why the doctor's instructions were different from what they are telling me, the response was that the "doctor doesn't know what Sonora Quest does."

It was so great to find out that we could get a PET scan in Sedona where we live. The staff was…read morefriendly and was able to set us up an appointment within two weeks, this was good. Now we're having a problem getting our results to our doctor two weeks later. This has now held up moving forward to radiation over a month. You might want to think twice about using the Alliance group if you need your results in a timely manor. Very disappointed.

Both my husband and I are patients here. From the front counter staff to the doctors and nurses in…read morethe back--these folks are top notch. Highly recommend.

they failed to refrigerate my sample and are blaming labcorp, have offered no even percentage of a…read morerefund, and double down on how they made no mistake. I can't even go get it redone for a month because it was a hormone sample. they screwed up and keep swearing it's not their fault.