I can't get a hold of anyone at billing to go over my outrageous charge for being in the emergency…read moreroom for 30 minutes to have a urine test for a UTI - I was on hold with their billing department for an hour and did not get my call answered.

Barely a step abive Urgent Care. They do PET scans every 2…read moreweeks and cancelled on me 2x. In essence a whole month of wasted time which is critical in cancer treatments. But the world revolves around the ineptitude and incompetence of those that think and led to believe theyre special. Was contacted by a Mr. Corrales that seemed very concerned about my being put off and covering my fuel expenses for the first cancellation. Havent seen anything from him either in the form of reimbursement. Thats some real follow through( sarcasm) from the comfort of a desk position. Thank you for nothing, and further cementing my belief that the whole system is malfeasant.

There are only 2 medical clinics here in this small town…read more And I chose to come here! I love the staff here, they are all nice and always smiling, even when they have an off day, you can always rely on their positive outlook!! They know me by name and always carry a great conversation with me, other than why I am here at the clinic! Josh Motl is the PA here and he is just awesome! he listens to your complaints and immediately inputs them in your file and finds a solution to your ailments or at least directs you to the nearest facility to help with your complaints! I have brought my hubby with me on more than one occasion to an appointment, and Josh always ask about him by name! Now that is impressive!! I really enjoy this small rural clinic with modern technology! Kudos to Josh and his awesome staff!

Cindy is the most unprofessional and deficient PA that I've ever dealt with. My father, who I am…read moreMedical and Durable General Power of Attorney of, was in great pain today! He was out of his prescribed pain medications. Cindy did not care about the fact that my father was supposed to be on palliative care (her counterpart Eric was "researching it"). He should have one doctor prescribing his meds and managing his healthcare. She insisted that for my father to get his end of life pain meds, he needed to be seen. (Proven yet denied by Cindy, that we received two days of pain meds while she was out because Eric refused to see him.) Unfortunately, my father cannot hardly walk and can barely sit-up. This was of no consequence to Cindy, she "needed to see him". So, I and a friend of the family took him. Due to the exertion of moving him, he was unable to speak or make decisions. He fell twice trying to just get him there! Hence, why he gave me medical POA! Well, long story short, when I confronted her absolute disregard for my fathers well being, she locked me out from being able to make decisions. Literally, tricked me into going into the hallway and then locked the door. She is out of her mind! I will be filing a complaint with the medical board and truly hope that if you are considering this terrible person to be your healthcare provider, that you reconsider. There other, more qualified providers located in Spring Valley, Dewey or PV. Sadly, it could literally be life or death!

I would not recommend going here. I came here for an urgent prescription that I needed and was told…read moreby my PCP that I could get from an urgent care. The medical assistant, Lori, was initially very friendly, but when I told her why I had come to the urgent care, her mannerism changed at the drop of a pin. She was extremely rude, using a condescending and hostile tone to tell me that this was not an urgent matter, that they could not help me, and that I had been misinformed. While I understand that they could not provide this service and appreciate that information. This could have and should have been communicated in a much more courteous manner.

You guys! These woman are superheros!…read more Visiting from California and my daughter slapped a cactus at The Hyatt down the street. So grateful they would take us as the last patient on a Friday night before closing! Our nurse practitioner was so sweet and understanding and waiting for my daughter to feel more comfortable. Angels! We highly recommend them and appreciate Banner Urgent care!

This place is a hidden gem!! I've been going there about 5…read moreyears and switched to Primary care exclusively a few months ago and my only regret is I didn't do it sooner Excellent customer service up front And a great care team along with Doctors that actually listen Dr N is an exceptional Doctor who really cares

Everyone in the clinic did her job diligently and treated me, as a patient, with kindness.read more

We are beyond grateful for Shawn at Mend Mobile Urgent Care! He is one of the most knowledgeable,…read moreattentive, compassionate, and thorough providers we've ever had the pleasure of working with. Shawn has cared for both me and my husband and consistently goes above and beyond--he even comes directly to our shop, which is incredibly convenient and shows his true dedication to patient-centered care. What sets Shawn apart is his genuine kindness and meticulous attention to detail. He doesn't rush through appointments--he listens, explains everything clearly, and ensures we feel completely comfortable and cared for. It's rare to find someone who combines clinical excellence with such a warm, respectful approach. If you're looking for top-tier mobile care from someone who truly loves what he does, Shawn is the gold standard. We're lucky to have found him!

From the owner: Mend Medical Care provides modern, clinician-led healthcare for people who expect more than rushed…read morevisits and surface-level treatment. We specialize in same-day medical care, in-home visits, and precision-driven medicine designed around the individual—not a template. Our approach blends evidence-based urgent care with advanced diagnostics, functional medicine principles, and long-term health optimization. Whether you need medical care today or want a more thoughtful, proactive relationship with your clinician, we focus on identifying root causes, reducing friction, and delivering clear, actionable care. We offer same-day medical visits, concierge and membership-based care, advanced lab testing, IV hydration therapy, hormone and metabolic optimization, weight management, and preventive longevity services. Care is unrushed, communication is direct, and treatment plans are built collaboratively using data and clinical insight. Mend Medical Care serves Flagstaff and provides telehealth services across Arizona. By meeting patients at home or virtually, we remove barriers that often stand between people and high-quality care. Above all, we prioritize trust. Patients are never dismissed, pressured, or handed one-size-fits-all solutions. Our goal is simple: deliver precise, personalized medical care that helps people feel better now and stay healthier long-term. Medicine—recalibrated for clarity, confidence, and longevity.

Brittany the triage nurse is the ultimate soul and has a funny personality to distract you from…read morefeeling unwell. Amazing at her job. Taylor S. is the best Doctor and feels like family whenever I see her. I LOVE this urgent care it's clean, quick, empty, and super friendly staff!

Horrible service, masks required, & charged us even though we have primary & secondary insuranceread more

We saw the yelp reviews but we were desperate so my husband decided to give it a try. WORST urgent…read morecare experience by far! My husband went right when they opened and there was 3 people ahead of him. 2 hours in and he was there!!! In the 3rd hour they had finally taken a culture however not submitted and basically no answer as to why he felt so terrible. Why would you take a culture and leave the sample with the patient and not send it for testing or test it there?? Waste of time and they are SO slow!! Literally as if they don't care about their patients. Urgent care should be faster than that especially if only a few people are ahead of him. Waste of time and co pay! We will be going to another urgent care in the city with much better service. I highly recommend going somewhere else! Even the ER because over here is just a waste of time. Read all the other reviews because it is really that true. Never again. Also, NP said the culture results should be out by end of day because after 3hrs he said he had to leave and still no call. We called them and they said it would take a couple of days for the test results. This place needs to get their facts straight.

... 2 hours sitting in the waiting room. With swollen face.. got here at 3:30 there about to close…read morein 20 minutes. Still not in

The Mayo Clinic Emergency Department treated me for influenza A recently. As always it was a…read morepositive experience surrounded by caring cheerful staff. The new ED runs so smoothly with all departments close by. X-rays and blood tests results are back quickly and a board in your private room indicates when they have all been completed and the Dr and nurses names along with test progress is updated quickly. I have had many experiences of other departments there, from neurology , to foot surgery consultations and I am presently experiencing appointments in the PT department. Every where I go I am greeted and cared for with loving care and expertise. There are no rushed appointments and in my experience they run on time. What a great experience every time I have an appointment. Phone staff are so on the ball calling to make appointments and are mindful and helpful of time constraints one may have. Liz.

I had a transplant here and then stayed 2 days in the hospital 2/17. I also had a lot of after care…read moreappointments. I think mayo does a really good job. The hospital experience was great and all the nurses were great. I didn't meet the surgeons but the anesthesia team was great. The only bad thing that I took a star off for was the food was soooooo bad. I mean like nearly inedible. When you're trying to recover and eat it's hard to when you can barely shove down the food. I'm not even very picky but I can't overstate how bad it is so order oatmeal and fruit and stuff that isn't going to be nasty. The aftercare was also great and they set all my appointments for me and it was so easy to stay on track. No complaints and every provider I saw was great.

Everyone in the clinic is friendly. Dr. Ganey gives me…read moreconfidence that I'm being heard. He's very thorough and I appreciate the time he takes to explain thing I'm happy to be a patient here.

I have been a patient of Stephanie's for years - She is knowledgable, thorough, professional and…read moretruly cares about her patients. I've had some major health crises in the last few years, and Stephanie has guided me thoughtfully in my health journey. I'm very grateful to have her as my PCP, and as an integral part of my care team.

Kelly Tracey DO is an outstanding PCP. I am so happy to have finally found a caring doctor who…read moregives me her full and undivided attention. Listens carefully and makes me feel like she truly cares about my health. She is thorough, kind, knowledgeable and never rushed. The entire office staff are exceptional as well. I almost hate to let this little secret out! Took me four years to find them. So glad I did!

They have closed down. No great loss. Impossible to call and very non caring. Won't miss them. Have…read morea new primary care Dr and couldn't be happier.