I can't get a hold of anyone at billing to go over my outrageous charge for being in the emergency…read moreroom for 30 minutes to have a urine test for a UTI - I was on hold with their billing department for an hour and did not get my call answered.

This past week I had to unfortunately take someone I love to the emergency room. That is definitely…read morenot something anyone loves, but it was something that was needed. This location is definitely smaller than the typical Banner hospitals I've been too and that was a good thing for us when we arrived because family member didn't have to wait at all. The reception woman at the window was so kind and full of smiles and in a stressful situation I was so thankful for that. We were called back quickly and everyone we encountered was wonderful. They listened and made sure my loved one was taken care of...it meant even more because they were so grouchy and I thank them for their patience.,I've never given such a high review for an ER at a full service hospital before, but they definitely deserve the praise.

There are only 2 medical clinics here in this small town…read more And I chose to come here! I love the staff here, they are all nice and always smiling, even when they have an off day, you can always rely on their positive outlook!! They know me by name and always carry a great conversation with me, other than why I am here at the clinic! Josh Motl is the PA here and he is just awesome! he listens to your complaints and immediately inputs them in your file and finds a solution to your ailments or at least directs you to the nearest facility to help with your complaints! I have brought my hubby with me on more than one occasion to an appointment, and Josh always ask about him by name! Now that is impressive!! I really enjoy this small rural clinic with modern technology! Kudos to Josh and his awesome staff!

Cindy is the most unprofessional and deficient PA that I've ever dealt with. My father, who I am…read moreMedical and Durable General Power of Attorney of, was in great pain today! He was out of his prescribed pain medications. Cindy did not care about the fact that my father was supposed to be on palliative care (her counterpart Eric was "researching it"). He should have one doctor prescribing his meds and managing his healthcare. She insisted that for my father to get his end of life pain meds, he needed to be seen. (Proven yet denied by Cindy, that we received two days of pain meds while she was out because Eric refused to see him.) Unfortunately, my father cannot hardly walk and can barely sit-up. This was of no consequence to Cindy, she "needed to see him". So, I and a friend of the family took him. Due to the exertion of moving him, he was unable to speak or make decisions. He fell twice trying to just get him there! Hence, why he gave me medical POA! Well, long story short, when I confronted her absolute disregard for my fathers well being, she locked me out from being able to make decisions. Literally, tricked me into going into the hallway and then locked the door. She is out of her mind! I will be filing a complaint with the medical board and truly hope that if you are considering this terrible person to be your healthcare provider, that you reconsider. There other, more qualified providers located in Spring Valley, Dewey or PV. Sadly, it could literally be life or death!

I would not recommend going here. I came here for an urgent prescription that I needed and was told…read moreby my PCP that I could get from an urgent care. The medical assistant, Lori, was initially very friendly, but when I told her why I had come to the urgent care, her mannerism changed at the drop of a pin. She was extremely rude, using a condescending and hostile tone to tell me that this was not an urgent matter, that they could not help me, and that I had been misinformed. While I understand that they could not provide this service and appreciate that information. This could have and should have been communicated in a much more courteous manner.

You guys! These woman are superheros!…read more Visiting from California and my daughter slapped a cactus at The Hyatt down the street. So grateful they would take us as the last patient on a Friday night before closing! Our nurse practitioner was so sweet and understanding and waiting for my daughter to feel more comfortable. Angels! We highly recommend them and appreciate Banner Urgent care!

i HAVE BEEN GOING TO PRIMARY CARE FOR THE PAST 10 YEARS …read more DR. MAHESHWARI is an excellent physician with an excellent bed manner. she has been able to maintain complexity of my health through proper diagnostic and treatment. Thank you Dr. M

I have received excellent care at this medical clinic. The professionalism and genuine caring is…read moreexceptional. The office staff is courteous and helpful. Sincere gratitude for Dr M and her staff!

We are beyond grateful for Shawn at Mend Mobile Urgent Care! He is one of the most knowledgeable,…read moreattentive, compassionate, and thorough providers we've ever had the pleasure of working with. Shawn has cared for both me and my husband and consistently goes above and beyond--he even comes directly to our shop, which is incredibly convenient and shows his true dedication to patient-centered care. What sets Shawn apart is his genuine kindness and meticulous attention to detail. He doesn't rush through appointments--he listens, explains everything clearly, and ensures we feel completely comfortable and cared for. It's rare to find someone who combines clinical excellence with such a warm, respectful approach. If you're looking for top-tier mobile care from someone who truly loves what he does, Shawn is the gold standard. We're lucky to have found him!

From the owner: Mend Medical Care provides modern, clinician-led healthcare for people who expect more than rushed…read morevisits and surface-level treatment. We specialize in same-day medical care, in-home visits, and precision-driven medicine designed around the individual—not a template. Our approach blends evidence-based urgent care with advanced diagnostics, functional medicine principles, and long-term health optimization. Whether you need medical care today or want a more thoughtful, proactive relationship with your clinician, we focus on identifying root causes, reducing friction, and delivering clear, actionable care. We offer same-day medical visits, concierge and membership-based care, advanced lab testing, IV hydration therapy, hormone and metabolic optimization, weight management, and preventive longevity services. Care is unrushed, communication is direct, and treatment plans are built collaboratively using data and clinical insight. Mend Medical Care serves Flagstaff and provides telehealth services across Arizona. By meeting patients at home or virtually, we remove barriers that often stand between people and high-quality care. Above all, we prioritize trust. Patients are never dismissed, pressured, or handed one-size-fits-all solutions. Our goal is simple: deliver precise, personalized medical care that helps people feel better now and stay healthier long-term. Medicine—recalibrated for clarity, confidence, and longevity.

I had a very good experience at the carefree location. From the front desk to the MA and J Miller…read morewas great. Seeing J Miller was easy, super pleasant even while being sick. He was awesome and incredibly helpful and caring.

My quality of care was great , the front desk and my billing not so much . I went into this…read morelocation Tuesday September 8th around 3pm. The women working the front desk and that billed me was extremely unprofessional. She was on a personal call and then blasting some Netflix true crime in the waiting room . When I go to check out she said you owe zero and then told me she needs to run it again . Then she told me I owe $256. I said don't you guys accept Cigna . She said we do but each insurance company has a rating and this location is privately owned . I was expecting to pay my co pay of $50. I should have refused to pay . She seemed like she didn't know what she was doing . Immediately after I called Cigna and they said that location is in network and that I should have only paid $50 my co pay . I then called NextCare Urgent care billing . The associate re ran my insurance and said she has no idea how that woman came up with the dollar amount $256 . She filled a billing complaint and said I will receive a phone call from a supervisor within 24-48 hours . I'm a little disappointed. I was expecting an immediate refund of the $206 that I am owed . Still waiting on a phone call. I will update my review once I receive the call . Beware of this location . The front desk at this location was the most unprofessional, incompetent experience that I have had at any nextcare

I have a very bad infected bite on my finger. I walked in the first thing I said was, Do you treat…read moreinfected cat bites. The receptionist while she was freindly said "Yes". $200.00 and 2 hours later I'm on my way to ER Because they don't treat infected Cat bites. Won't give me a refund. Don't waste you time and just go to ER.

We saw the yelp reviews but we were desperate so my husband decided to give it a try. WORST urgent…read morecare experience by far! My husband went right when they opened and there was 3 people ahead of him. 2 hours in and he was there!!! In the 3rd hour they had finally taken a culture however not submitted and basically no answer as to why he felt so terrible. Why would you take a culture and leave the sample with the patient and not send it for testing or test it there?? Waste of time and they are SO slow!! Literally as if they don't care about their patients. Urgent care should be faster than that especially if only a few people are ahead of him. Waste of time and co pay! We will be going to another urgent care in the city with much better service. I highly recommend going somewhere else! Even the ER because over here is just a waste of time. Read all the other reviews because it is really that true. Never again. Also, NP said the culture results should be out by end of day because after 3hrs he said he had to leave and still no call. We called them and they said it would take a couple of days for the test results. This place needs to get their facts straight.

The Mayo Clinic Emergency Department treated me for influenza A recently. As always it was a…read morepositive experience surrounded by caring cheerful staff. The new ED runs so smoothly with all departments close by. X-rays and blood tests results are back quickly and a board in your private room indicates when they have all been completed and the Dr and nurses names along with test progress is updated quickly. I have had many experiences of other departments there, from neurology , to foot surgery consultations and I am presently experiencing appointments in the PT department. Every where I go I am greeted and cared for with loving care and expertise. There are no rushed appointments and in my experience they run on time. What a great experience every time I have an appointment. Phone staff are so on the ball calling to make appointments and are mindful and helpful of time constraints one may have. Liz.

This is the second time that I have brought the same patient to the ER on Mayo blvd for a suspected…read moreUTI. For them to tell me that she was negative. I used text strips to confirm their incompetence . Had a professional confirm and ordered antibiotics. I am not a fan of mayo but it wasn't my choice to go there. Dawn Packer Independent CNA Caregiver.

I could not be happier with my first experience here Kind,…read moreprompt, knowledgeable and professional! Will definitely go back when needed

If I could give less than one star, I would…read more I'll admit--I lost my cool this morning. And, I regret that....I was a patient here before this became a Primary Care Walk-In clinic, and the only reason I continued coming was because it was convenient. Over the past few years, though, I've dealt with issue after issue: appointment problems, prescription mistakes, blood draw issues, and constant miscommunication. It feels like there is little to no communication between the staff, and unfortunately, it shows. There have been multiple occasions where staff arrived late, appeared disheveled, and seemed completely unconcerned about the patients waiting to be seen. I've tried to be patient and understanding despite all of the repeated mishaps, but this morning was the final straw. Once again, I found myself dealing with an unorganized, time-wasting, and completely unnecessary situation that should never have happened. After years of giving this office chance after chance, I simply couldn't stay quiet anymore. Patients deserve better. We deserve a medical office that values our time, communicates effectively, and operates professionally. Unfortunately, that has not been my experience here, and I can no longer recommend this practice.

I paid them my co-pay twice!!!!!!! I tried the second time to call someone about this mix up, but…read moretheir office in Prescott was already shut down, and when I tried to call the number on the "invoice" it said "the mailbox is full"-go figure. I only went to one appointment at this place and I realized really fast these people were scammers! Boy, was I ever right. I now know why they closed down, just a horrible place!

I had an appointment with Total Point Prescott. Upon arrival and showing my insurance card, staff…read moretold me they no longer accepted my insurance. I offered to pay cash. No they can't do that - illegal they claim. Is this an organization more interested in Money - lots of money - and likely not so much as practicing medicine? Poor Docs, they just don't make enough money with their average GP income of $300,000 to $500,000 here in the US. I am glad to go elsewhere. We are approaching the time when Socialized Medicine will be necessary. Fee for service isn't working. Is Greed the industry standard?