HUUUUUGEE waste of time and money! Unfortunately had to tow my truck here since it was nearest location to where I broke down. They tried to convince me it was over $4,000 in repairs to replace a sensor and that nothing was covered by my warranty since there was "too much mud" on the vehicle (it's a 4wd truck). I immediately shipped the truck over to Folsom Lake Ford who quickly diagnosed all of the issues which had NOTHING TO DO with mud on the vehicle, or any expensive sensors that Sonora Ford was claiming. Folsom took care of everything so quickly and confirmed it was ALL covered under my ford warranty. Please take the time to drive to any other ford dealership. It will save you thousands! read more

I want to give NO STARS to this company. I have had my car in the shop for a week now ( after many round about conversations and arguments that at least is covered by warranty) and was only offered a loaner car on the 5th day. I went to pick up the loaner car to be told there was 1/4 tank of fuel. I get in and not only is the gas light on but so is the check engine light. I go back in and tell the people who had me sign the paperwork to be told "it is a service department issue" guess what?! ITS SATURDAY and the service department is CLOSED. I drove home in a shaky car with questionable breaks and low tire pressure, and had to put in gas just to make it from Sonora. I will NEVER recommend this company or its service department, OH and if you are looking to buy a car go to the valley or city where the sales department will help. Sad news for them...I was going to look for a new car soon but not there. read more

Sonora Ford - Car Dealers Near Me - Sonora, California

I needed my Ford truck serviced and from the first call until it was done was absolutely wonderful. arrangements were made based on my schedule, they came to my home picked up and delivered back using proper, safe measures. It was great!! read more

The sales people just can't be bothered with customers. We walked in and were immediately put off by the lack of acknowledgement and salesmanship. They have the take it or leave it attitude, and seemed more interested in there electrical devices than making a sale. I didn't appreciate the behavior of the primary salesman towards us. There were periods of silence with this person, and quite frankly he should not be selling vehicles. He was uncomfortable to be around making statements " if we are not serious we shouldn't even bother to go forward" with anything. What on earth? We are grown adults and I don't care to be treated with disrespect! read more

Bad, very bad. This is the place to go for lying, dishonest salespeople and managers. They told me they couldn't let me test drive an advertised vehicle until it passed smog, which wasn't scheduled until three days later. They let me look at it, and I decided I wanted to buy it. I agreed to draw up a contract two hours later. When I showed up to purchase it, I was told a different customer had it on a test drive- which they wouldn't allow me do. Apparently, they change the rules as they go and will lie accordingly. Bad business. read more

It started after I purchased the vehicle - it took them 8 months and a couple of phone calls and emails for them to finally get my new plates to me. Now my a/c isn't working. To my shock I found out that their service center isn't open on weekends. That means you have to take time off to get your vehicle fixed if you work Monday to Friday. If you take your car somewhere else you have to pay a deductible. That's ridiculous. If you do decide to take time off you have to pay $175 for a diagnostic test. If the part is covered, you don't have to pay it. Of course my part wasn't covered, I'm out $175, and my a/c still doesn't work. Totally lousy customer service. read more

I've just purchased a 2016 Mustang thru Sonora Ford and the experience was fantastic my sales person was Ashlee and things could not have gone better' even though she's new the whole deal went over perfectly and was well worth the 5 Hour drive from Los Angeles . I will not think twice about buying my next car from Ashlee Again thanks for all your help in making me a very happy guy. John Bates. read more

My car buying experience at Sonora Ford was great and it had everything to do with Joe Carne. He was so patient as I continued to inquire about specific cars, changed my mind once or twice (or ten times!) over the past year or so. Joe knew exactly what I was looking for and did a great job keeping me in the loop on inventory. He would check in with me from time to time via text without being annoying. One day he texted me photos of a car saying "look what just rolled off the truck!" It was my car - the exact one I'd been waiting for. He says he's a Subaru guy but this is the third Ford he's sold my family! Go see Joe! BTW - I didn't shop around because I wanted to buy local, but on more than a couple occasions I noticed other customers buying cars there were from the valley and Bay Area! read more

We originally called and were told that appointments were a week out. We were from out of town and in desperate need. We took our car to Sonora Ford the same day that we originally called. They understood our situation and made time for us immediately. They had the car ready the next day. They saved us a lot of time misery and money. The people in the office were amazing and helped us immensely. Can't recommend them enough read more

After searching for cars for over three weeks, I decided to try our local Subaru dealer . I showed them my lowest quote and asked if they could beat it . I only communicated via email or text as I'm not a fan of the car negotiation process. I was surprised that AJ agreed to match the bid which included the 25 year warranty . They even went out of their way to find the exact car and color I wanted . Everything was set in place and I was done in less than an hour of arrival at the dealership. Toby ( patience of a saint ) taught me everything I needed to know about my new car and was readily available via phone for all of my additional questions . read more

Had a problem with some rattling and dropped it off Thursday, it is now WEDNESDAY the following week and nothing has been done. Either they are lazy or mismanaged. I have been without a mode of transportation for 6 days getting the runaround all the while I am due to have a child any day now and still do not have a straight answer. I would NEVER suggest getting your Ford or any other car serviced through these people. Pretty sure the next step in this juncture is the BBB depending on how much harder they make this for me. read more

Regular maintenance servicing for my 2017 Ford Escape went well, if not a little long this time at around two hours. I may have been spoiled by previous visits, which took only 40-45 minutes of my time. They seemed to be backlogged, and being a Friday, it could have been an employee called in sick, or even accommodating "drop-in" vehicle emergencies. The service personnel were apologetic, but I had a book, a mug of tea, and spent my time in the very clean waiting area alternating between turning pages and sipping tea. Other than my concern about getting back up Old Priest Grade to Groveland before dark, all was good. Will return for further servicing as needed. read more

I found a vehicle I wanted on the Ford website. I was directed to Sonora Ford who had it in stock. I was given an Eprice by Sean and made an appt to see it. Before going I received a text that the car was still there. On arrival it had been sold. It they had a similar model (wrong color). During the "work up" I discovered that the price was $2000+ over the quoted price and sales ad price. I was told that it was not them but a Ford process. False ad price. Although Sean was polite the Manager was condescending and ignored my complaint of a false advertisement price. He was not willing to negotiate. I left without purchase and will not return or refer others to that business. Sean was a good sales representative. read more

Took my F250 truck in for service. Service told us they would give us a ride to the dealership. No call. After many calls back and forth; It has been 2.5 HOURS.....no ride. The dealership is closed. The service department is closed on weekends. Now I can't get my truck until Monday. There is no reason to treat a customer so shamelessly. I scheduled this service 1 week in advance! Don't rely on these people! They don't come through with their promises! This is not service! read more

This Dealer pulled a real scam on us. They first said that they would buy our 2018 Subaru Forester for a specified amount and send us the balance after vehicle was paid off. Four weeks later now and still have not received a penny from Sonora Subaru. They keep making excuses as in the payoff was sent to the wrong place by there staff and now four weeks later there claiming that the California DMV is the hang up for not paying us now but yet a friend has went by there lot and our vehicle is not on lot so they made there money off of mmoney but still owe us over eleven thousand dollars. We were told by the used car manager once the financial institution revived there money we will overnight you your check. The money was received by the financial institution 6 days ago and now this dealer says no now we need to wait for Ca DMV. All a bunch of BS. Lied too so much by this dealership. Big mistake going to them for anything. UPDATE. The General manager has resolved the issue and we were told our funds will be overnighted to us. If the used car manager would have worked with us it would have given us a different prospective of the dealership. I do appreciate the GM taking the time to get to the bottom this. read more

Read:If I could give a zero star I would! I don't write reviews ever, but I had to on this one! Bad service, crooks, beware! I brought my 2017 Ford F-250 diesel to Sonora Ford, which is under full bumper to bumper warranty. While traveling with my family out of town recently. I had a DEF fault in my diesel truck, I called first thing Monday morning which was the next day. I talked to Chuck Dodd, Service Director, he told me to bring the truck right in. I brought the truck and then left for a couple of hours and then he got back to me stating it was contaminated DEF problem, and was NOT going to be covered under the warranty (Which is BS I had it tested and no problem with the DEF). They wanted $1,800.00 dollars and had all the parts on hand to fix the problem, this did not seem right to me. I then had the truck towed to Fremont Ford which I paid out of pocket. Also, they charged me at the time for a diagnostic fee of $165.00 dollars. Fremont Ford took care of the full problem along with a rental car, with no questions asked as it was under warranty and their was no contamination like Sonora Ford stated. Sonora Ford was trying to take advantage of me, knowing I was traveling with my family on the road. I called two other Ford dealers, and they were going to honor my warranty with no problems. Check on Sonora Ford's Better Business ratings which is a D and their Yelp reviews on their service dept, they are a bunch of crooks. I then had to fight for my $165.00 diagnostic fee to be refunded and they never offered to cover my tow as well. Which I will still pursue a credit refund. I do not recommend using this dealership, go somewhere else. I will be contacting Ford'a corporate office, and I hope others will too. I still have not received a call back from management yet as they stated they would get back to me. The General Manager Kelly stated as he stated he would get back to me and I never heard back! read more

I bought a F-250 from Sonora Ford. I had bought 6 Dodge trucks and 2 Dodge cars . Some problems arose and I asked for help and I was pleasantly surprised. All dealers are not created equal but I was not disappointed that I chose a Ford truck it's a lot more of what a trucks should be. The people have bent over backwards to make this the best truck buying experience. I would like to thank Chuck. I was upset thinking I was not going to be treated fairly. But that didn't happen. Thanks to the whole crew at my Ford dealer. Don Parscal read more

Sonora Ford is fantastic. They offer competitive prices, and have some truly great employees. I live about a three hour drive away, and I will not hesitate to do all my vehicle shopping here going forward. If you want a truly excellent and authentic experience, insist on working with the product specialist Toby Canto, you won't regret it. read more

Terrific service from Kelly Robinson's staff. Shout out to Dave and Joe who helped us find a terrific late model car. Just what we were looking for in our price range. Thanks for all your help. Looking forward ot driving our new car! read more

Sonora Ford has a really great sales department. I bought a 2015 Ford Focus a year ago and have had transmission problems ever since. First of all the car was on a recall for transmission and they did not disclose this to me. I tried to have it fixed 2 times with them and now it is not shifting gears like it should again. I tried to find out about a Lemon Law and I was told that the car has a class action suit against Ford for this exact same issue. A piece of advice, before buying any car do a search for recall's.!!! read more

Recently bought a 2016 F150 Sales representative Tim Neeley made our experience comfortable-workable-and his approach was down to earth! Respected our time, worked out the details without us being there- Fabulous experience and the team was great! Recommend Sonora Ford - read more

The service was great. It was quick and easy to buy my new 2020 Ford Explorer ST. I recommend anyone to come here for their Ford needs.

I bought a used car here a little over three years ago. Bill was my sales person and he made the whole process a breeze! He took away any nerves and made sure we were well taken care of the entire time! The car is a Mazda, so any warranty issues had to be taken up at a certified Mazda dealership, but they also provide an optional warranty for other repairs and things of that nature. Overall, I would return if I was in the market for a new car! read more

Always feel taken care of at this Ford Dealer. Isaiah was wonderful and went out of his way to find me what I wanted.

Wanted to buy a new truck but didn't want to spend days driving from dealer to dealer and not finding what I want. So as we all do these days I searched the net and found the exact truck I wanted at Sonora Ford. We made one phone call and we were set. They moved the truck off the lot and held it so we could travel about an hour to take a look. When we arrived we found that everyone there was extremely friendly and actually nice to be around. We only spent a few minutes discussing what we would spend and in just a few more minutes we had a deal. I drove off the lot in less than an hour and a half with my new truck. If anyone asked me where I would go to get a good experience while buying a vehicle it would be Sonora Ford! Big thanks to internet salesman Damian Hemphill ! ! Thanks for making buying my truck so painless! Great place and great people to work with. Thanks Damian! read more

There was a time when I would have given this place for stars. That is pretty good for me, are usually stop there. Today if I could give them less than one star I would do that. I took my car in for service mind you this is the third strike for them. The first strike I took my car in for service the next day I got it back I broke down they said it was something completely unrelated, And charged me over $500 to fix the problem. OK I get it that happens. The second time they serviced my vehicle the next day it broke down, I had to be towed. I took it back for service at which point it cost me over $1000 and again the problem they said was unrelated. This week on Wednesday I took my car in for service, On Thursday driving Home from work my air conditioning was no longer working and it was the day before it went to service. I called the service department and was rather upset they said bring your car back over and we'll see what the problem is. Took the car back over on Friday left it all day as it is not a convenience for me I don't work near the area, get the car back paid a hefty bill for some unrelated things that they did that they said it needed. Today on my way home from work my air-conditioning doesn't work! I called their Business number, I asked the person who answered the phone to transfer me to a service person a manager or to a voicemail as I did not want to be rude to him and I was very upset. He said to call back on Monday because he couldn't transfer me. Hello I'm already mad, I can't call back on Monday I work every day six days a week the only day I have off is Sunday and you don't have anyone there that can help me this place has the worst service department ever. Anyone who Can recommend an automotive shop for my Ford who can fix my air conditioning I would appreciate it thanks read more

Purchased used truck. The dealer screwed up the paperwork 3 times. And watch them or they'll add service and protection plans without consulting the buyer that will up your overall cost. Very shady business practices. read more

I took my car into the Ford dealership today to have a recall fixed. It was for the airbags. I called and made an appt. All I needed was the recall fixed. I even remember speaking to a lady whom I will not say her name because as far as I know, she had nothing to do with this "extra" charge. I NEVER go to Ford because when I was looking to purchase a car almost 10 years ago, they said they couldn't help me. Anyway....I previously took my car into a Automotion (supporting a local shop) and had some minor repairs fixed as well as an oil change since my car was already there. So, I go to pick up my car from Ford today (after it was there ALLLLL day) and they tried charging me $60 for "The works" which I found out was an oil change and tire rotation package that I did NOT order. I literally just had my oil changed at Automotion last week and had my tires rotated by Wright's Tire not too long ago. Supposedly Ford actually did "The works" that I NEVER ordered. So, I did NOT pay for it. QUESTION?????....Is this something FORD does to get money? Try tricking their customers into paying for something they did not order?? Well they got screwed cause I didn't pay for it. So my car has had 2 oil changes in the last week. On top of that I had a flat tire last night and since I was at Ford this morning, I had asked if they could look at it to see if it could be patched. They "he" said it couldn't be patched after I waited over an hour to even hear if it could be patched or not. Not once did they offer to order me a new tire or be somewhat helpful. I guess since they didn't get their "works" money, I'm not a good customer anymore. Not that I was going to buy a tire from them anyway. Then they couldn't find my key. The cashier and the service dept looked all over and finally found it in "a pocket". Sooooo Irritated!!! I left Ford and drove right over to my trusty local tire shop, Wright's Tires and got myself a used but great tire that matches exactly the ones I have and they changed it literally in less than 20 min and I was good to go. $20 bucks later and a tip for the guys and great service!!!! After all this i don't even know if my airbags we're actually replaced. FORD (Sonora) read more

Sonora Ford - This photo is the sticker that WAS in my window showing I didnt need an oil change until December because I just got one at Automotion - Car Dealers Near Me - Sonora, California

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Am in town on vacation and realized I needed an oil change. Called and was told that 3 days later was the earliest.....but agreed anyway. Took it in and they said around 1/2 hour. But I heard the person next to me telling them that she didn't have an appointment, but they sold her the car and something wasn't working correctly, or whatever. There was a discussion and she went and sat down in the waiting room. Well, guess what? 2 hours later my truck was oil changed. I assume that they decided to service her car first. Several others were in the waiting room for hours and complaining also. Not just me. Anyway, they were nice and friendly.....but telling me 1/2 hour and then getting it back after an oil change 2 hours later is bogus. read more

My wife and I were very happy with the amount that was given to us on our trade in. If you're looking to trade in your vehicle and buy a new one definitely check out Sonora ford. read more

We have taken our vehicle here several times for the same thing. They had our car for over 3 weeks the last time. The workers obviously do not want to do their job as I was told we did not have a warranty or rental car offered to us. After several calls we did have both. When I went to pickup my rental I was given a older car (which is no big deal) that the carpet was ripping out of it, the stereo wheel was nasty, the front end sounded and felt like it was going to fall apart) and it shook at 55mph. Very disappointed in this establishment. Was hoping to by a new ca from our local Ford dealer end of the year but will be driving to OakDale to do so now. read more

Yesterday was our second and last visit to Sonora Ford. We scheduled an appointment for an oil change. After waiting 2 hours, they still were not finished. I inquired as to the wait, and was told they had no idea why it was taking so long. Last time I was there for an oil change they flagged the rear brakes due to the pads being worn. I have not changed the pads yet. But they went ahead and checked off GREEN on all the brakes and pads this time. I can confirm the pads are worn. This tells me an inspection was not completed on our truck. So that makes me think what else did they NOT CHECK? We chose to take our truck to a Ford dealer for service thinking that we would get a higher level of service since they specialize in their product. It is not true with Sonora Ford. Additionally, my son was there looking for a new car to buy/lease for college. At the young age of 18 he can clearly see why Sonora Ford will not get our business/money. Big mistake on their part. read more

Worst customer service EVER!!!! No service unless you provide personal information. Really rude and I live locally. I would rather take my business the neighboring county. read more

Salesman did his job and did it really good. Beware read everything. They run a yo-yo scam. Will never shop again for anything.

I had a really great experience working with Sonora Ford! Knowing I was in the market to upgrade my truck I made no hesitation in contacting manager Kelly Robinson who I have known for many years. I was in contact with Emily who was very responsive and informative with all my questions and needs. Living 2 hours away we were able to get the paperwork set up ahead of time making a very smooth transaction at the time of sale. I love my new truck and would highly recommend Sonora ford. It was worth coming back to my home town and supporting a great business. Thank you :-) read more

We bought a vehicle for our family here last weekend and this place is more than excellent. The office area is clean and they have a nice little room with popcorn, water, coffee/tea and a TV which was convenient. The staff was honest and friendly from the people in the financing department to the person who sold us our vehicle. We dealt with Gary for our purchase and he was absolutely AMAZING. He spoke to us with respect, and honesty (which many dealers don't), and went above and beyond for our entire family. He was kind and went out of his way to make sure that even my younger son was happy and had a good experience, which he definitely didn't have to do. I cannot say enough nice things about this place, and this staff. On top of that their prices on vehicles are awesome. We had our car checked by our own mechanic and everything was as promised. We ended up with a reliable vehicle from Subaru of Sonora and a great experience to go with it. read more

I went on Ford.com and "built a truck". I was contacted by a salesman (Tim Neely). I asked him to work up a price based on my information that I provided and giving him the VIN number for my car asking him to give me an approximate trade in value. He took the information and said he would get back with me. I never heard from him again. I built the truck again some weeks later and Tim contacted me by email. I reminded him of what he had done and and for that reason I would be working with somebody else. A few days later he sent me a half baked apology (I have it in an email) so I decided to work with him again. I made arrangements to meet with him at the dealership. (Sonora Ford, Sonora CA) When we met on 9/20/18 we we went through the same drill on ordering the F 150 truck. I asked for a valuation of my possible trade. He asked me a few questions about equipment on the car and he looked up the Kelly Blue Book based on that info which was incomplete. I asked that he print out the Carfax valuation on the car using the VIN number so the complete package of added equipment would be taken into consideration. He went the sales manager and they printed out a Carfax report that did not include a valuation price. I asked him to print out the price. He went to the sales manager asked and came back saying that Carfax does not do that. (I later did it.) At that point I said that I was annoyed at which point Tim said he was annoyed also. I picked up my papers and left. I wasted an entire morning. (3 full hours) The thing that took the most time was for many of my questions Tim went to talk to other people in the showroom to get the answers and some were lengthy discussions. All in all it was a nightmare. I will be buying my truck elsewhere. Ivor Thomas Email: ivorthomas316@gmail.com read more

Friendly and accommodating, professional and knowledgeable. Negotiations went smoothly product is as represented.

I'm updating my reveiw. I recently bought a 2015 truck from Sonora Ford. It had serious engine problems. The Sonora Ford service department repaired it. Mark who works in the service department was very helpful and went out of his way to taken care of it and to help me out. I rate the service department 5 out 5. read more

Just purchased a used 2014 Ford Lariat pickup. This is my second vehicle purchase from this dealership. My primary salesperson, Tim Neeley and I had spoken on several occasions prior to this purchase. Even though I don't live in Sonora, Tim is the main reason I returned. He's a polite, personable guy who doesn't create any pressure and is easy to deal with. His primary goal is to see to it the customer is happy with their purchase. He set up my phone, combination door locks and explained the various features of the truck. Bottom line......great guy. I should mention it was Tim's day off when I went into the dealership. I was assisted by Jim Auld, another great salesperson. He assisted me with the information I needed regarding the truck and advised me Tim would be in the following day. End result.....I returned and purchased the truck the following day. Only one drawback. The detail job on the truck was not up to Sonora Fords standards. In fact, it was pretty bad. Swerl marks in the paint. Wax residue in numerous places, etc. However, still a good overall experience. I would certainly recommend this dealership. read more