My Doc saw me on Friday, Regal approved my referral on Monday and on Tuesday RadNet/Imaging…read moreSpecialists called me. They had two openings that day! I took an appointment one hour after they called. Amazing, same day service! I have been to this location a few times in the last year or so for imaging and had ok service but this last appointment was good. I did have to wait about 30 minutes but the time went by quickly. One of the desk gals asked waiting patients if they would like a glass of water while they were waiting, she quickly obliged. When was the last time that happened to you in a medical office? The desk staff were polite and got the paperwork handled quickly. The MRI tech was polite and professional. There is generally a good vibe and good humor among all of the employees I encountered. This is a busy office yet it seems to run well now. My experience this time was better than in the past. The only problem with this visit has nothing to do with Imaging Specialists but with the parking. This building now uses Metropolis which is an awful parking system. You are forced to use it and you cannot pay with the swipe of a card or cash. Metropolis uses cameras and you must download an app or call them and go through a big hassle to pay. Metropolis has been sued and had to settle for millions for deceptive practices, overcharging, difficulty obtains refunds, big fines and now some sketchy parking company has a lot of your personal information. Just NO. The building should offer a better parking experience and so should the lot just down the street.

Aka Breastlink Women's Imaging Pasadena. Parking Garage called Pasadena Clinical Neuroscience…read moreCenter $3 credit card. Pay at 1st floor before going back to your car. Breastlink Women's Imaging Pasadena Google Number doesn't go to an office. Staff told me to call 626-356-0700, #7 Front Desk. 630 S. Raymond Avenue, Suite 201, Pasadena CA 91105 Phone: (626) 829-8350 - Listed on Breastlink #7 for front desk.  626-445-4850 -- listed on RedNet. Fax: (626) 821-3460 Hours: Monday to Friday - 8am to 5pm Parking Garage called Pasadena Clinical Neuroscience Center - Parking COST!!! Says limited parking around and companies will tow. Free 15min. $3 16min-30min, $4 1-1.5hr, etc to $10 max 24hr. Credit card taken. Pay at 1st floor before going back to your car. - The technician goes on lunch from 12pm-1230pm. Mammogram is only 10min. - Please arrive 20 minutes prior to your scheduled appointment time. (BUT if you fill out the online history forms early, then can just come 5-10min early; ignore this, staff said sometimes online doesn't get to them). - Please do not wear any perfume, powder, deodorant or lotion in the breast area. - $40 enhancement scan can detect 2yrs. Takes credit card. What they need: 1) Referring Doctor(s). Doctors you want results to be sent to -- What their number, then doctor name and location if there is more than one. *Note in the next appt with Helen about the mammogram. 2) Provider's Order for an Imaging Exam. Since my insurance was attached in the email reminded fill out, and is covered, I don't need one. Still keep my appt. 3) You receive a text -- Please take a few moments to answer some questions about your family's medical history, prior to your arrival for your appointment. -- Don't trust system. They said sometimes it doesn't fill out correctly and still you need to come in early to do the forms. After the imagining is done. My 2 referring doctors will get my results in a week. I'll have to contact those doctors to get my results.

Had a great experience taking my son for X Ray here. We were referred by our pediatrician to take a…read moreX Ray. I was able to get an appointment the next day. There are tablets for sign in when you enter the office. Once we checked in, the front desk staff took a copy of our insurance card and told us to wait by the X Ray waiting area. It was less than 5 minute wait. My son went in by himself with the technician and came out in about 3 minutes. The technician was friendly and knowledgeable. Only thing is there's valet parking only at the building and this office does not validate parking. I've been to this building before and was able to find street parking.

Had a great experience today! Julia and Maria were the best Ultrasound gals! They took their time…read morewith me, made me laugh, I felt safe, they played some relaxing music for me and Just overall made my visit comfortable. Check in was super friendly and easy. The waiting room was spaced out and had a great show on tv. The only think I didn't like was I had to pay $10 for parking ha! I was there for about 45 minutes.

Terrible Billing Practices & Unprofessional Behavior -- BEWARE!…read more I had an extremely disappointing experience with Women's Imaging Center and Dr. Morris-Chong's office. We were charged $250 up front for a screening that our insurance, Blue Shield, confirmed was covered 100%. Blue Shield was shocked that this facility charged us the way they did. While billing mistakes can happen, the real problem was how the office handled (or rather, mishandled) the situation. Even after we sent them the official Explanation of Benefits clearly showing full coverage with no copay, they continued to deny the facts, gaslight us, and insist that our insurance required payment. We had to get Blue Shield directly involved, and they confirmed not only that the visit should have cost $0, but that they had already paid the center -- meaning the office attempted to double-dip from both us and the insurance. To make matters worse, trying to get a refund was a nightmare. Front desk staff like Barbara C. dodged calls and gave the runaround, claiming she didn't handle billing and would "talk to the doctor " and that "the person that does billing hasn't been in the office at all". Really? How is that possible? After a few calls someone did eventually email us but that person did not seem knowledgeable with billing practices. After weeks of back-and-forth emails (where we were nothing but professional and polite), they agreed to refund only $160 (they confirmed they were mailing it out July 7th) -- not the full $250. Weeks passed with no check, and when it finally arrived at the end of July, it was for only $90. After that? Total silence. They completely ghosted us. Blue Shield has contacted me to encourage me to file a grievance against this practice as they feel cheated as well since they already paid them long ago and are shocked by the mishandling of their billing with our case. We have full documentation -- emails, call logs, and letters from Blue Shield confirming our position -- and are happy to share them with anyone considering this practice. This isn't about the money; it's about the principle. No patient should be treated like this, especially when already dealing with the stress of a suspicious medical finding. Absolutely unacceptable and unethical behavior from a healthcare provider. Avoid this place at all costs.

My fiancée had a consultation with Dr. Morris on October 8, 2024. We wanted to obtain a second…read moreopinion as my fiancée had a suspicious finding. Dr. Morris was amazing! She had the best bedside manner and explained everything to us to the point where we hardly had any questions. Whatever questions we did have were answered thoroughly. After the appointment, our nerves were calmed as we knew what to expect and were no longer in the dark about what the next steps were. I worked in the medical field for 12 years. I have never encountered a doctor like Dr. Morris. She is what every doctor should strive to be. Absolutely the best experience! I can't forget her office manager, Barbara! She is absolutely amazing--very professional and caring. Made the whole process simple and streamlined.

Karen was the best and not just because she shares the same name as me. She was professional,…read morehighly efficient and friendly. Making an uncomfortable mammogram less scary. I like that parking is free and the building is a stand alone facility not attached to any other businesses. Makes finding the location easier.

Consider this before booking your appointment with them. You will never ever ever be able to get…read moreanyone on the phone or to get your medical records unless you go through their portal. You'll never be able to talk to a person they do not answer the phone they do not call you back. They reroute you so many different ways and they will never pick up. Consider that in case you ever need a copy of your records. They also don't automatically send your results back to the ordering physician ( like most places do ) so your doctor will not get your results. I am so frustrated with this place. I will never ever come back.

Came in for an MRI and Mario was very nice ...he made the process go by really fast and smoothread more

Had my MRI done by Mario and it was a great experience! I was so nervous going in because I have…read morehad not so great experiences before but Mario made all that go away. He was kind, patient, and walked me through everything. He let me know the length of each segment which really put me at ease. Thank you to all staff but especially Mario!

I have been coming here for years, first time since they have become…read moreRadNet. Have to admit I thought about not going there due to the reviews. I do think it would have been nice to have been sent a notice informing about the change. After parking I entered and was informed the computers were down and needed to reschedule, ok things happen so I went home and rescheduled. Had my Mammogram on Monday and everything went smoothly front desk was very polite even though several patients came in finding out they were at the wrong facility ( I was told by my Dr about the change ) . My wait time was not bad and my Mammogram technician was very personable shout out to Ashley who was very professional and was extremely good at making me feel comfortable. I did find out today I need to return for further testing which No one wants to hear but better to know for sure. Also, it still has the calming waiting room and the Price is Right was showing on the TV.

MANAGEMENT OF THE CENTER IS NOW RADNET…read more======================================== I just found out that RadNet is now handling management on this particular center. I am going to hold my breath and see how the billing process pans out. My technician this morning was great, as I mentioned I had a bad experience in the past where a male technician was rushed and there wasn't even a dressing room available. Now I always ask for a female and don't wear anything with metal. I sent a message to Yelp this morning because there is an old comment showing from their previous business manager that is not in response to my current review.

Neighbor radiological services and really felt like a neighbor. Immediately greeted and well…read morewishes when leaving, entire staff was friendly and kind. My son got an ultrasound for his throat and the sonographer explained everything in detail. Wonderful experience as a parent and patient. Thank you

Horrible that this clinic does not validate parking. The parking lot is so small that it's…read moredifficult to find parking. Parking is really expensive at about $7 per hour. The parking payment machine sucks. It ate up my cash payment. There is no number to call on the machine. I tried going to the building manager's office who apparently is in charge of the parking, but the office was closed. I had to pay double using my credit card. I'll never schedule an appointment at this place again.

Came here to get an MRI scan of my back since I was in a car accident. They have parking at this…read morelocation and I was helped by Mario. He helped me with my scans and told me where to put my stuff. MRI scans require absolutely no metal on your body and my appointment reminder had a YouTube video as a guide. I wore my gym clothes since certain bras can contain metal as well. I was asked to take off all accessories; earrings, necklace, watch, glasses and I put my belongings in a locker that had a key. During the MRI scans, Mario gave me a time for each interval during the whole process. I was in the machine longer than expected since it was for my back and neck but it went very smooth. If I had to get an MRI scan again, I would come here again.

I got into a car accident and have been suffering with chronic neck/shoulder and lower back pain so…read moremy chiropractor suggested getting an MRI. My personal injury attorney brought me here, which I appreciated because I was able to get an appointment by the next day, versus other places where I had to wait 3-4 weeks. My appt was 9AM but I got there by 8:40AM to do paperwork, and the process went smoothly. Mario was a jokester, but was accommodating to my needs. I was out of there by 9:40ish after everything, and the 2 MRIs. Quick and painless and easy.

This was my second time at this center. From the time I arrived at the front desk, I was treated…read morekindly. I was taken in promptly. I found the office clean. The technician was very sweet and compassionate.

After my first ever mammogram at Breastlink Pasadena, I was called in for a follow-up mammogram and…read moreultrasound to check out a couple of suspicious areas. Like another reviewer mentioned, the Mean Girl receptionists gave me flack for being "late" - I was actually a few minutes early after fighting through rush hour traffic on a workday and there was no one else in the office so I'm not sure why the lecture was needed! It set a bad tone for what was already a stressful experience. Once the ultrasound was completed (the mammogram tech unfortunately was quite rough and the process was painful) I was ushered back to a waiting room with other women scheduled for the same procedures. One by one, every other woman in the waiting area was called in to speak directly with the radiologist about their results and next steps. I was the only one who wasn't. When the nurse called my name, she told me the doctor was "busy with a procedure" and would call me by 5pm that day to discuss the results. No one ever called. I also never received the results letter they said would be mailed. Foolishly, I assumed this meant my scan was clear and no further action was needed. Three weeks later, I got a random call from a RadNet customer service rep, asking when I'd like to schedule my biopsy! Umm, excuse me?! That was the first time I even knew a biopsy had been recommended. I had never spoken to a doctor, never seen a report, and had no explanation of what they found or what the procedure would involve. I called Breastlink (it went to voicemail) and demanded to hear from a qualified doctor or nurse re: my test results. I received a call from a receptionist, who said that giving results over the phone "wasn't their policy", as if their employee hadn't specifically told me she would call me. I told her either the employee had lied to me in that case, or they didn't know their own policy, because I didn't receive the service that every other woman there had received. She made no apology and told me I'd just have to make another appointment with my gyno (who is NOT a breast specialist or radiologist) to explain the results. This makes zero sense! Despite my misgivings, I made a telehealth appointment with my gyno as recommended, only to find out they hadn't sent her the results (despite telling me over the phone that they had). Because of this, she was unable to refer me, and my $150 appointment with her was a complete waste of time and money. Without any other options, I contacted my GP (who had no available appointments for 4+ weeks) and pleaded with her to refer me to a breast specialist for the recommended biopsy. I also had to manually send her the lab results because Breastlink still hadn't sent them (a full month after the diagnostic ultrasound and mammograms had been completed). So, due to Breastlink's incompetence, what should have been a somewhat simple process ended up taking 2+ months, hundreds of wasted dollars, and an obscene amount of unnecessary mental and physical stress. I wouldn't wish this experience on my worst enemy. If you are looking for competent, compassionate care, steer far far away from this place!

Do Not Go here. Do…read moreNot. The one reviews are correct. They filed insurance paperwork incorrectly (with incorrect information), claimed they resubmitted to insurance multiple times (insurance has no record of this), had our address wrong, and submitted bill to a collection agency. It's impossible to imagine going somewhere worse. Please. Do not go here.

If ZERO starts was an option, that's what this review would be…read more BEWARE: This company does not offer flexible payment options at all. We're fully willing to pay our balance due after insurance paid their portion, but the balance due is not something that we can pay all at once due to a separate medical emergency for our daughter that has resulted in thousands of dollars due amongst multiple providers - all of which have allowed and provided us with flexible & sensible payment plans. This company requires you to pay half 1/2 of the total due and then will only offer 3 monthly installments for the remaining balance. That is NOT a payment plan IMO. They do not budge on this "policy" and is not willing to do anything else for the patient/client. I would much rather and have since gone to the hospital or other providers in my insurance network who do offer flexible payment plans, if necessary. This company is also NOT accredited with the Better Business Bureau - which should tell you something - and has an "F" rating. Wish I had looked at that before going there - but in good faith, I trusted where my referral was sent. Never again...