Edit: As their network continues to blossom, I am now able to reach 800 speeds thanks to a new…read morebandwidth source! Twist Broadband has made a world of a difference for our household. The price cannot be beat, and the performance has been excellent. Our installer Jeff M was smart, efficient, and ran the cabling in a very neat fashion. We went from paying hundreds of dollars with Big Cable to only $65/month for their 500mbps plan. The support over phone is also local and responsive. Our household has plenty of bandwidth, and with my wife and I working from home, we are able to do so in an effective manner. No longer do we have to do the dance with Comcast each year to plea for a better rate. And the best part? No data caps to worry about. Twist will also give you an Eero router (or two) for WiFi if you need it. They are super easy to manage and set up, our wifi coverage is on point across both floors of our house. If you work from home, stream a lot, or have a gamer in your household, Twist Broadband is the way to go.

After four months, I am even more delighted. Great signal, only one daytime outage of about 10…read moreminutes, so much better than AT&T DSL. ---- In my area of San Jose, the Internet options were Comcast (Ugh!) or AT&T's slow 50Mbps DSL at $60/month. Sail Internet/Twist Broadband, with only a $5 upcharge compared to ATT, provides a reliable 500Mbs connection. Installation included two eero 6+ mesh routers, which provide strong coverage throughout our house. The eero app must be installed on your phone for the installer to proceed. Maybe Sail Internet limits the available options on the eero app. Because of limit control options, it took hours to successfully add some old devices, particularly my Sangean and Auna Internet radios, to the network. TIP: For those who are not network experts, I recommend asking in advance if the installer can verify the network connections for all devices (robovacs, alarm devices, streaming boxes, TVs, printers, etc.) before departure or that you have a tech-savvy friend to help with connection issues after installation. TIP: Changing the router's network password to the same as your old router's password will make the changeover much easier.

TL;DR: Solid and reliable…read more Installed 7 months ago, and I guess I forgot to write a review. Performance is consistently better than promised, much faster than we need, an lower latency than our previous service (DSL), and costs less.

Trash service and reliability. Terrible sales, billing and customer service. They're thieves and I…read morehope this business goes under.

Mike came by today and gave me very valuable instructions on how to significantly improve my wi-fi…read morenetworks, and saving me money. He is obviously a very experienced telecom and networking professional. Now I know who I can go to for future needs. Thanks, Mike.

We live in the Los Gatos Mountains and used to have extremely spotty internet. Mike from Ridge…read moreWireless came out and set up antennas on our houses and barn as well as setting up mesh routers. Internet is now fast and reliable and is available everywhere on our property. He is a pleasure to work with and is always available if we have questions or issues. We highly recommend Mike and Ridge Wireless.

Had an unfortunate experience with Xfinity's online customer support. I requested an address…read moretransfer, and the agent informed me that it was being processed. However, when we moved into our new home, our internet service wasn't working. We decided to visit an Xfinity store in person, and thankfully, the staff was able to assist us. We discovered that professional installation was required because the home had never previously been connected to the Xfinity network. David and Omar were amazing--they helped us through the entire process and even provided a credit toward the professional installation fee to make up for the inconvenience we experienced. For any major service requests, such as moving your service to a new address, I would recommend visiting a store in person. Based on my experience, the online representatives were unable to provide accurate information, which led to unnecessary delays and frustration. We greatly appreciate David and Omar for taking the time to help us, and we will likely return to this store for any future service needs.

Nope. Nope. Nope…read more Comcast/ Xfinity is already hard enough to deal with... Profit over everything... That's what it feels like when dealing with Comcast / Xfinity. They keep raising prices on the regular, without providing any additional service or benefits. From my personal experience there's always some sort of issue while switching equipment out, the new stuff never works without any issues. Whenever I get a new box or some sort of system I'm always on the fixing it, never have I experienced the equipment integrating seamlessly. I end up spending anywhere from an hour to 5 hours resolving issues. Now, let's get to this location... On some of my previous visits I found this staff here is to be useless... The like they don't want to put an effort into actually answering or helping me with Xfinity issues. Sad to say this, but I've actually had much, much better luck in San Mateo! Worst part is; this location always feels busy and understaffed... SMH. Avoid this particular location if you are able to...

I enjoyed having WilloWeb for the last two years, it did its job well. My building that I'm renting…read moreat is unfortunately unable to fully benefit from its speeds so I finally decided to move on to another provider. However, WilloWeb was able to provide me a discount that reflected the speeds for the entirety of my use, so that was really nice of them to provide me with. Customer service from Ashley was always great and friendly, she was prompt with her responses and always made sure to keep me in the loop with whatever issues I had. I did have a few times where the internet went out, but their technician Leslie always resolved it quickly enough to have little to no interruptions. If it wasn't for my building complex not supporting WilloWeb appropriately I would have easily stayed with them. Nonetheless, the time I was with them was good and I would easily recommend them to anyone looking for good, budget friendly, reliable internet.

Finally getting fed up with Comcast, I made the switch to Willoweb, a local internet service…read moreprovider. The communication between Ashley and myself was nothing short of professional. She answered all my questions and ensured there would be a smooth transition of ISPs. Leslie installed my router. He was professional and courteous. The install was quick and before I knew it I was experiencing faster internet. For someone who enjoys multitasking (playing video games and watch Netflix) - this was important. I appreciate that they allowed me the option to pay my invoice annually. They also schedule maintenance at off hours as to not disrupt peoples day. I have been with Willoweb since January of 2025 and am wishing I had made the switch earlier.

When canceling service they don't prorate unused time. If you are 1 day into that billing they…read morewon't help you. Doesn't matter how long you're a customer or how many outages you had to sit through with no information. I spoke with a manager and they simply won't give any money back. I lost about $100 because of this.

We have 3 separate phone lines on our ranch and if we're lucky 2 work at any given time. Usually…read moreone is dead, one has unbearable static and one ~works, usually with some noise. Occasionally one is great, but as soon as they work on the other lines, that's ruined. We only keep them for emergencies but have zero faith they'll save the day. GAR-BAAAAAAGE.

Kevin M was great! Personable. Spent hrs with us making sure all our doohickies connected right and…read moregave all kinds of advice. Connection is big improvement over Spectrum. Only complaint is it took so long for a fiber option to arrive in our neighborhood.

Really impressed with Sonic so far- I've tried Xfinity and Google fiber and each have frustrated me…read moreto no end. I've only just had it installed but so far, Sonic appears to be the most professionally run of them all! Scheduling and sign-up was easy and the pricing was fair. My technician, Shephered Son Soriano was early, professional and explained what he was doing and how to properly troubleshoot the system. If all the Sonic technicians are the same, I think I'll be a great longtime customer.

We purchased a business down in San Jose which had never had computers really as a part of their…read morebusiness, so had very little to no networking gear in place. I searched Yelp for a company who could help with all new ethernet wiring to bring it into the current century. I contacted Talisman and met with Travis the next day for the walk through of the building. He was really easy to deal with for sure, suggesting some things I didn't think of as well as making sure everything could be installed the way we needed it. Once the work started Travis was there to make sure his crew knew exactly what was planned and the team really worked hard to make the install work. It took a couple of extra days to get the job done, Travis made sure the work was done right and he and his team really delivered. We could definitely recommend them to anyone for sure!

Amazing team, great service and accuracy is top notch. Travis is honest with his estimates.read more

After requesting more info about the services that they offered, Mike responded back within 10…read moreminutes and was able to check if they serviced our area. Unfortunately they did not and provided more insight around companies that would or wouldn't and even had another recommendation. Even though I didn't get to use their service, based on the communication and help I still want to give them 5 stars!

I was talking to Mike today as he had called me back without delay to address the Hi Speed Upgrades…read morethat are expected fairly soon. He runs this Company Flawlessly. You want the Best in Service? And Quick response times? (Great Steady Internet Also) Look No Further! Ditch that Comcast Nightmare!

I've had AT&T for a while now but their internet service has just been horrid. So, I finally…read moredecided to make the jump to Comcast even though I was a little unsure about their customer service. However, instead of calling them, I came into Phone Hut because they were the closest Comcast dealer in the area and I am glad I did. It was so much easier to talk to someone face to face, then to sitting on hold on the phone for 30 minutes. John and Manny were super helpful in helping me get the right internet for my needed. They didn't try to oversell me on speeds that I didn't need. A great experience and super quick. If you're in the San Jose are and need to get Comcast, then come to these guys. It's so much easier!

Said we had free watch, scam They will not take back the un…read moreopened box. Said nothing they can do, had to cancel credit card. To avoid the $400 "free" Watch. Paseo de Saratoga