I placed my online order on my personal Door Dash App Account for dinner time meal for Thursday, August 24, 2023. This Door Dash order was delivered to me by Enrique at 7:47 p.m. at my home and he handed me my online order. I ordered one Crispy Chicken Sandwich Combo Meal. The price was $16.19. This combination meal included one medium size tater tots and I chose one large size Sprite Soft Drink. I was also able to choose the kinds of dipping sauces I want to dip my tots into. So I selected 2 BBQ Dipping Sauces and 2 Ketchup Packets. These condiments were no charge to me. I also wanted to order one of their SONIC Ice cream Blasts. It was my first time ordering their ice cream treats. I ordered one medium size vanilla blast that included the Oreo Cookie pieces. I added their sliced strawberries for an added charge of 98 cents. The price was $9.51. My Subtotal was $25.70. The delivery fee is usually $4.99 but I spent a minimum order of over $12.00 so since I am a current Dash Pass Member I saved this $4.99 and I received FREE Delivery from Door Dash. That's an awesome deal! The service fee was $3.86 but it was reduced to $1.29. The estimated tax was $2.12. The dasher tip kept reverting over to $7.50 but I said no that tip isn't affordable for me so I pushed this tip amount down to $5.50. It was like this button has a mind of his own. It's my decision ti make on my affordability not this Door Dash website. I reduced the dasher tip amount down to $5.50. These tips are getting really expensive for me to pay and it does increase my bill. My total bill was $34.61. My Door Dash order arrived on time and I was able to track my online order on my Door Dash App and see a map and the exact pick up time Enrique us picking up my order from the Sonic Drive-In and also when he is heading to my house in delivering my online order to my house. This is a great feature for me to always be able to monitor all of my Door Dash orders to make sure my my orders will arrive on time and to my house. When Enrique handed me my Door Dash order at my front door at 7:47 p.m. he gave me one medium size brown bag and one drink carrier with the one large size Sprite Soft Drink and one medium size SONIC Blast. I took my order inside my house and locked my front door. I unpacked my food items in this brown bag and I noticed that these 4 sauces which was the 2 BBQ Dipping Sauces and the 2 Ketchup Packets that I ordered on the Sonic Drive-In was Missing from my order and there was also No Napkins inside thus brown bag. I realized their employee who packed up my order tonight is not s detailed oriented person. That person should have double checked my order before giving my order to Enrique this Dasher delivery driver. There was also No Napkins inside thus brown delivery bag. I have always received a lot of napkins from other restaurants I have ordered from. Again , there is no attention to details from this Sonic Drive-In. My job as a Yelp Elite 2023 Status Reviewer is very difficult for me sometimes because, I have to be very honest in writing my reviews but I also at the same time, I don't enjoy giving a business a lower rating on Yelp. Also I am writing my reviews on a non-paid basis. Everything is harder. I had to be very honest and I had to drop down my rating to a 3 star review which is an okay rating. After I unpacked my food items, I placed this Crispy Chicken Sandwich and these Tater Tots on separate plates and I re-heated each of these these plates into my microwave oven for a few minutes. I also placed this Sprite Soft Drink on my dining room table. I placed this SONIC BLAST Vanilla Ice cream drink into the freezer while I was getting ready to eat my dinner meal. This Crispy Chicken Sandwich is breaded and deep fried in a cooker and includes 2 dill pickle slices and the condiment is mayonnaise spread inside the top brioche bun. I looked inside this Crispy Chicken Sandwich bun and I noticed the Chicken Patty is overcooked and was a darker brown color. When I took bites of this Crispy Chicken Sandwich this chicken meat patty was hard texture and the meat tasted dry from being sitting in their fryer too long. But I still ate this chicken breast sandwich because I paid for it and I was hungry. My rating is a (2) it could have been better. The Tater Tots were crispy and these tots were delicious. My Rating is (5) - Excellent. There was 5 Missing things from my online Door Dash Order. Missing 2 BBQ Sauce Dipping Sauces, 2 missing Ketchup Packets and there wasn't any napkins with my order. My rating is (1) Poor Rating. I am being very generous giving my review 3 Stars. Okay. There are no excuses for forgetting to not give a customer they're required sauces and not putting napkins inside a customer's delivery bag. These things are even though a minor issue it's important to me as they're customer because it tells me this restaurant their employees does not care about me. These (5 missing items), it speaks volumes to me. read more

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I've only ordered Sonic like 5 times over my lifetime and their food has been consistently greasy and drinks consistently overly chemically tasting with overly sweet artificial aftertastes throughout the years. So bravo on consistency. Theyve also consistently gotten something wrong, every single time, even when ordering one single burger. Never fails, we request one plain cheeseburger and they repeat, just cheese and the burger patty? Yes. We receive a burger with extra mustard extra cheese and even pickles. *facepalm*. Gotta love today... tea 'no ice please' no ice? No ice. See photo *look*. Was filled with ice. Seriously filled. Had a meeting so no time to send it back plus I absolutely loath having to send anything back for fear of them doing something to it or just putting anyone out. Even though they made the mistake. Forgetting sauces with things that comes with sauces. Undercooked corndogs. Always ask for well done. Always. Then they will actually give you one not doughy. Each time I've decided why not and have return, 4 times now, I've regretted it. It's not the workers fault the food is greasy and chemically. But it is their fault when orders are missing things it's suppose to have or has extra stuff you've asked they omit. And I've tipped well before realizing the issues. But then think, was it that person who messed up or were they simply bringing me the food, so tip still should be given in my opinion. Same for dine in restaurants, it's my opinion it's not the servers fault the cook undercooks or over cooks something. So still tip for service. Anyways. Two stars for consistency. I do know what to expect each and every time. read more

Sonic Drive-In - Asked for 'no ice please'. No ice? No ice. *Look*facepalm* - Burgers Near Me - Vista, California

30 mins in the drive thru with one car in front of me that only got drinks. Make it make sense. Food crappy and expensive and service is HORRIBLE read more

I'd give no stars if I could I don't know if there was only one worker or what but there were hardly any customers and waited almost 15 minutes FOR A BAG OF ICE. I've been here on busier days and still haven't had to wait that long. The girl in the drive through could have at least had the courtesy to say that it was going to take some time but not even that. No sense of customer service especially when it's not even busy. read more

Yikes we drive through here once in a while today we just wanted a pretzel. It took so long waiting with no acknowledgement. Then we finally got it, drove away and they had not including cheese sauce nor were we asked if we wanted it. read more

To be honest, everyone wanted this location to succeed but it always seems so empty. I've been here a handful of times and each time, I feel like it's the last one. I had a slurpy and it was mostly ice and water down flavor. The tots were good, just not enough for the price. Also the parking with minimal shade is not very good. They need extra shade. read more

Grilled cheese was burnt, tasted like charcoal. How do you mess up a freak'n grilled cheese?! The ironic thing is, the last time I was at this location, my grilled cheese was burnt - wasn't about to go back and have them "fix" the heir mistake AGAIN. I won't be returning to this Sonic location again, Vista is FULL of other (and better) options for a quick meal pickup. Update: tried this Sonic (again), due to convenience and that's what my boyfriend wanted.....NEVER AGAIN!! My cheeseburger was ordered with NO onions and NO sauce of any kind (no mayo, mustard, ketchup, 1000 island, etc). I just wanted cheese, lettuce, and extra pickles. What I received was a cheeseburger LOADED with onions and swimming in sauce - YUCK!! Wasn't about to make the drive back to return it. Not willing to give this Sonic another try to get their shit together. Raw onion makes me literally sick, this location is incapable of cooking food to order - PERIOD! read more

Sonic Drive-In - Burgers Near Me - Vista, California

sure could've been better, cause it couldn't been much worse...aye yi yi the burger was like an old "Foreigner" song cold as ice. no roller skates and the cheese was not even warm on the cheese burger. Jimmy Buffet would give this place a double thumbs down. I would rather eat Sonic the hedgehog than another burger from this joint! read more

Wow. Just wow. I went to the drive thru and there was a line but there was no one pulled up at the parked spots to order. The other spots to order at are closed bc they're putting in Tesla charging stations...I have a comment on that later. I waited at the intercom for ten mins and then someone answered me and just said "WHAT?" I said I just wanted to order, and asked if that was okay if there was an issue bc the line hadn't moved at all. They did a loud almost villain laugh and turned off the intercom. I thought that was weird, but I waited a few more minutes and then left. Honestly, I was just here bc I was on the way home from a very long night shift and I got here about noon and was just desperate for something to eat. But the old protein bar in my bag was better than anything I could have gotten from here. Can't wait to see what happens when this place p*ssess off the Tesla drivers bc those ppl are NOT patient. read more

Your text information was on my receipt so I wanted to text you about my experience. Drive in #6007 Ticket#701725 My husband and I thought we would try Sonic due to the commercial we saw. We waited 15 minutes for our food. We were ok with that thinking that our food was being made fresh. Not the case! My cheeseburger was dry and salty with dry cheese... I could not eat it. My "cheese fries" were awful.... the container was 1/2 full.... I counted 14 fries with dry cheese. That cost me$4.39. My husband's triple smash burger was dry and too salty to eat. His onion rings were dry and burnt. This experience was awful! We spent $27.34 just to throw it away. We are very disappointed! I am sending a copy of this text that I am sending you to the website review and I'm also sending it to yelp. Above is a text and email posting to the information provided on the receipt. The number and email did not work as expected. read more

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TRASH! Update: The business made a comment to my review and also messaged me the same message asking me to reach out by email so they could try to make it right. I did and they never responded. Looks like they just want to give the appearance of addressing customers concerns without actually addressing them. Ordered the Chocolate covered strawberry shake and it not only looks nothing like advertised but it tastes disgusting with some weird syrup flavor and doesn't even have the chocolate whip which is what made me want it in the first place. I am angry! I just got out of surgery and came here for the shake to help with the throat discomfort from being intubated, I can't even drink this disgusting shake. literally threw money in the garbage with this purchase. Never ordering from here again! read more

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The food and shakes are good but for a fast food restaurant they are not fast. I came from a coffee shop so decided to walk over and ordered. I pushed their button, but the walk-up button did not work. Then, I decided to walk back to my car to go to the car port. Pressed the button and waited 10 minutes, and no one answered to take my order. I finally decided to go through the drive-through and was finally able to place my order. They were out of one of their specials, so I couldn't get my full order. Once the food was received, I was told there was no cheese sauce for my pretzel twist, and when I got home and looked at my order, I was missing an order of tots. I recommend looking at your order before leaving. The service was good but took way too long to order. I hope the restaurant will consider hiring more people or giving more hours so the service time will decrease in the future. read more

This review is a reminder to myself that the food is not worth it! I'm discouraged with the $10 I spent here for the French fries and onion rings. The French fries were not fresh and very telling that it sat there for a while. They were not crisp and not even hot. Compared to the onion rings, I could tell the difference. The onion rings had no flavor, and the onion pulls right out of the batter. The other $5 were spent on two large drinks, which was the main reason for stopping here. I ordered unsweetened iced tea, add real strabwrry fruit. It's what I wanted, but keep in mind the strawberry will get stuck in the straw, which makes it hard to sip. My boyfriend ordered the real lemonade, add blackberry flavor. It was too sweet to our liking, but got better once the ice diluted the drink. The workers are young, and I appreciated that the one girl serving food apologized for us waiting quite some time to get us our food (why I'm giving it 2 stars instead of 1). Was that the reason why our fries were cold? Should we have expected fresh fries if we waited so long for our drinks and snacks? I'll never know because I'd rather spend my money elsewhere.. BTW, no customers inside the restaurant. Order by drive-thru, pull up service, or walk up. Press the button on the menu to order, and you'll be greeted by a real person. read more

When we are in the mood for something special- we get drinks from here! Sonic is creative and has loaded drinks! Total splurge! love the order on the app read more

Always forgetting sauces, whether in person, doordash or Uber eats. Also often get my drink wrong

The girl that brought out my food this afternoon was so annoyed when I asked her for one ranch packet. She told me next time I have to pay for one ranch packet. She also had an attitude like I was really inconveniencing her by asking for a ranch packet. What an absolute joke- there's nothing on the menu pricing-wise about ranch packets. This employee isn't doing this location any favors being on their staff. read more

Had an awful experience in January 2024. Sonic rep asked me to email a specific email address to give more information regarding my experience and for a gift card. 3 months later and still no response. Attempted to give it another shot and this time, no one answered the drive in call and no one was available at drive thru window with the sun still out. read more

Ok first off, I'm not leaving one star out of anger or frustration or anything like that, this is not a knee jerk response to bad service, in fact the young girl who brought out my food to the car was very pleasant. The last time I came to a Wonic was maybe 10 years ago and the food wasn't good at all, in-fact my entire family was dissatisfied, low and behold tonight my stomach got the best of me and I decided I wanted to go eat in my car and listed to a podcast while I ate a burger and fries, well that was very short lived as I was only 3 bites in and about 5 fries in and I knew "this was a mistake"....the burger leaves a lot to be desired....cold and flat. The fries....all small and super crispy. It was 9pm on a Sunday and as much as I'd like to say "maybe they had a bad night"....either way, you think I would have learned my lesson. Sadly I had not....maybe this place is only good for deserts? read more

PLEASE READ MY ORIGINAL REVIEW They offered to give me a second try for a better experience. THEY DID NOT. I replied to the person making the offer and the email came back undeliverable saying there was no such person. I copied his and my communications and emailed them to corporate and was totally ignored. So people, when a business rep replies to a critique of their establishment and ask how they can make it up to you, THEY MAY NOT BE SINCERE. All the replies from Stephanie B. are cut and paste and most likely no was was ever given a gift card. Is her last name BOT? THANKS FOR THE INSINCERITY SONIC. IMO YOUR INTEGRITY RATING IS ZERO. read more

The staff here works hard. Looks like that are understaffed. They are trying hard to make a good experience and providing great customer service. The food is good. read more

It was a holiday so it was pretty empty in the drive thru. 1 car in front of us and it seems like it took a while for them to even come to the speaker, like literal minutes) The driver in front of us looked as confused as us since it was taking so long we thought they might be closed to be honest. They finally came on the speaker and she ordered and then we ordered. We ordered fries, dirty drinks pepper and a limeade. We went during "happy hour" so drinks were supposed to be 1/2 off. I asked at the window before paying and the crew member said yes they're half off but my total was still $12. So does that mean drinks are $8 each normally??? I honestly don't think they were discounted at all even after asking and before paying. We also got fries and if they are "made to order" they weren't made to order. They were cold to the touch. Honestly will never return here. Cold food and not the correct pricing, avoid this place. read more

Went to this establishment the day before fourth of july n theres 3 people working. two young people Nd a cook in the back goin crazy with a line to the street in the drive thru and hella people in the parking lot. Not to say, the workers were young. Hard working kids. Be better sonic Not even going to leave a picture of the food. My girlfriend lost her pretzel craving. read more

Half the time you pay on the touchscreen where you order; the other half of the time they bring a card reader out to you. This time the touchscreen didn't ask for payment. I waited, I waited....decided I didn't feel like having my truck scratched by someone having to squeeze through the narrow stalls with food and a card reader....so I did us both a favor and just left. Won't be coming back ever again. Figure it out people, it's fast food. read more

First of all, i never write yelp reviews but this food was terribl. i got a dirty drpepper, and i recived a flat non tasting drink. tasted exactly like flat sparkling water, then i got a chili cheese dog and i nearly pucked it was terrible. then a i got a normal hot dog and i took one bite and spit it out. tasted like rubber. DO NOT EAT HERE read more

Waited 30 min to be told there was only 3 employees working. After waiting 30 min I was told a refund was in progress. I think they're best but the franchise/owner let the down. read more

I didn't get food at this time. The reason for the review is that the wait for the food took sooooo long. We went through the drive thru thinking it would be faster. It wasn't. It took at least 10 minutes to get the food, which is the longest I ever had to wait for fast food or a drive thru. read more

It's fast food so it's pretty much what you expect but the service is so good!! So friendly!!! And I do so love a chili cheese coney.

L Sonc. Missing burger and footlong. Also waited an absurd amount of time to get my food I guess that's what I get for going to sonc read more

Do not give your business to this location! Every time I've gone here I am left waiting for 30-60 minutes even on nights where I've only seen two or three other cars. After waiting for 30-60 minutes, every time my order has come out wrong or with items missing, and then I have had to wait 20-30 more minutes for them to fix it. When talking to the employees about the issues with your order or the time you've been waiting, they are apathetic at best. Normally I'd assume they're understaffed but it's becoming clear that there is a major issue in training here. Take your business to literally anywhere else. read more

This sonic location is awful mostly because of the kids working here... I pulled up to order a drink the other day and was greeted by "YEAH?!" Not hi welcome to sonic.... Just yeah... I proceeded to try and order my drink but then she cuts me off and says HOLD ON as I wait 5 minutes for her to come back she had such a bad attitude I just ended up leaving.... read more

My initial rating is a 1star but o changed it to a 4 because of Angel the manager.. he turned this frown upside down, along with the food tasting pretty good beside the chicken. Chicken tasted old or like it was fried old grease. Shakes were amazing, double cheeseburgers were amazing however the burgers on the Texas toast were just ok. The food was a 3 star service was negative 3 because of the woman taking the order, along with the wait which was ridiculous. .. over 20 min ridiculous, but angel fixed the issue and compensated so we will definitely be back to give it another try. I visit from sac and stay close to sonic so I'm glad I'm able to keep sonic in the rotation when I come :). Best thing about sonic overall was Angel! Thank you for your customer service! read more

Messed up the order twice. This is the second time the same person has taken and given us order wrong. Food overall was good. read more

Sonic Drive-In - Oreo blast with butterfinger ( unwanted m&ms) - Burgers Near Me - Vista, California

I don't know how many countless times the staff here gets it wrong. I haven't returned since they got my order wrong the last time and now again. Second off it took them a while to make a hamburger meal no onion, lettuce, and mayo get home and it has everything on the burger. To take the time and bring back the food and make everything right is a huge inconvenience on me the paying customer. I would recommend that no one goes here unless you want your order messed up some way. If I could have left a zero star I would have. read more

The girl at the drive-thru is so incredibly rude and aggressive that she makes the entire experience traumatic. I have no idea why these mentally ill individuals get the opportunity to work in customer service. And she always gets my order wrong. Plus it's always a long wait time even if there's nobody there. Terrible management. F- (due solely to that drive thru girl that works late nights) read more

All i wanted was a blue coconut slush with Nerds candy. I guess they could only spare 6 whole nerds. Disappointed. read more

As usual, a decision to go here ends up being a mistake. If you do decide to go here, check your order before you leave! They never fail to give us wrong items or not give us items we actually ordered and paid for. How hard can it be? It wasn't crowded, we placed a mobile oder, literally had to wait 30 minutes for it, and it was still messed up. Because I didn't take my own advice, I didn't check until I got home and had to drive back! So ridiculous! read more

This place needs to be shut down. I'm pregnant and crave their crushed ice. And last night I had a roach in my ice water from this location. I'm absolutely disgusted. read more

Sonic Drive-In - Roach at the bottom of water cup - Burgers Near Me - Vista, California

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Ordered some cheese tots on UberEats and this is how they came. Just straight up foul asf. read more

Sonic Drive-In - Cheese Tots - Burgers Near Me - Vista, California

Waited 15 minutes for my order, which was cold. Drink tasted like cleaning chemicals, which was alarming. Not saying it was intentional, they probably just didn't flush out the soda fountain properly, but still not okay. Also not the only bad experience I've had at this location recently. Contacted support, and they did absolutely nothing. This company has really gone down the drain. read more

Y'all. This place is terrible. The ppl that work here are the absolute rudest ppl I've ever met. They open late, close early, they'll have a line and tells everyone they're just done and won't take anymore orders. Had one guy spill a soda all over my car and refuse to replace it, and told me it was my fault for parking too close to the drive up menu parking spot. UPDATE: I see the Sonic Owner or whoever reply that they want specifics about my experience. They also messaged me saying I could email them and get a gift card. I don't want a gift card bc I'm not coming back here but I'll happily get specific about the several experiences I've had at this specific location. - two years ago I came here on about 9:30pm with a bunch of friends and we parked and tried to order and even though the hours stated they were open till 1am, they told us not to bother and that they were closing. It's not like they were overly busy or it was a holiday, they just turned off the lights and refused to answer anyone else that was parked or in the drive thru line. - last year, my sister was craving tater tots and I hadn't gone back since the incident above but went with her bc I figured it must've been a fluke. We got there about 4pm and went to the drive thru, and someone thru the intercom asked what we were doing there. We just kinda paused and said we just wanted to order. They told us they were understaffed and not taking orders. Then turned off the mic. - few months back, I got a part time job a couple blocks from this Sonic and my boss would get lunch from them once a week, and he'd send me to pick it up. I drove up to a spot and told them I was picking up an order, and one day a guy delivering my order spilled a drink on the roof of my car and when it started to drip inside my window I asked for napkins and he just told me that it was my fault. That if I hadn't parked so badly he wouldn't have spilled it. Then just left. No apology, nothing. - a couple weeks ago, my friends and I had a night out and while driving back to their house everyone shouted that they wanted Sonic, so my friend driving took us to this one and we sat in line at the drive thru at 10pm for a half hour. Nobody moved in line at all. A solid half hour of just people idling their cars. Then someone at the intercom kept asking how everything was going. Then someone came on over the PA and told everyone to go home and that they weren't serving anyone anything else tonight. *A few of my other friends and coworkers have had experiences like this at this specific location, they'd go before midnight and told to leave. Their kids in their teens would walk here after studying at the library and get yelled at just for sitting at a table. It's just always ridiculous and I don't understand why people still come to this location. Even if the food was miraculously edible, it wouldn't be worth it to go through these incredibly rude employees. Specific enough for you? read more