One of the worst customer service experiences I have ever had at a McDonalds…read more I arrived at the drive through of the McDonalds at 693 Main St in Torrington at approximately 7:33 pm. I pulled up to the intercom and attempted to place an order. I spoke into the intercom multiple times over a period of about two minutes and received no response, while sitting with my window open in roughly 10 degree weather. I then drove up to the first window and mentioned the issue to an employee who was taking out trash. He told me to explain it at the window. After waiting several more minutes behind other cars, I reached the window and calmly explained to the cashier that no one had responded at the intercom. The cashier immediately became defensive, stated that he was the only one working, and pointed to his headset. When I asked if he could take my order, he told me to drive around again and shut the window while I was still speaking. I drove back around, placed my order, and returned to the window to pay. I attempted to explain that his behavior was rude and asked to speak with a manager or get his name. At that point, the employee and nearby coworkers laughed, and the window was shut again while I was speaking. There was no apology or attempt to correct the situation. The behavior felt dismissive and unprofessional. A simple acknowledgment of the delay would have gone a long way, but instead the situation was escalated unnecessarily. I will not be returning to this location and would caution others about the level of customer service here.

So new review, because my last experience was so.... Ugh? I know it's the age of inflation and…read moreeverything is still unsettled post pandemic, but this was off. In order of ugh-ness, from least to most: - no receipt, which isn't that culturally automatic after all these years? But I can write that off. - this McDonald's has two drive thru order screens, call them A and B. I got behind the car in lane A, proceeded to watch 3-4 cars have their orders taken in lane B, backed out and ordered from lane B myself, and heard the call that pulled in behind me order as well. THEN it seems like they took the order from lane A, because the poor car finally moved forward. - I orded a large drink, and was handed a medium. When I inquired if the size was right, the employee took the drink, poured it in a large cup, and added a bit of ice. ... Surely, reader, the point in questioning was more about the volume of liquid then the literal cup. It's clear, right?

This is the third time eating at this Wayback location and I won't be back. I'll start with the…read morepositives because there were so few. The restaurant is clean and plenty of parking. Prices are not bad compared to other places. Lastly the service was quick and using the on-line system is very easy. Now the negatives. While being clean and modern is nice, those color scheme is bad. Way too dark and feels cold. I ordered 4 tenders for $8. Not seasoned, small and sour because they used old tired oil. The sauce was good but it should not carry the whole taste. It was warm tho, so props there. The chili cheese tots were a mess. Again very bland, I could not taste the cheese or chili. The tots were mushy and formed a patty shape where I could not distinguish tot from tot. The burgers were some of the most boring I have had. Both were double patty, one with raw onions (14 tiny pieces, I counted) one thin tomato slice and one leaf of lettuce. Bland, boring and forgettable. The other, for my mom, had grilled canned mushrooms and grilled tiny onion pieces. The meat tasted like it's from frozen patties. No salt on anything, couldn't taste the cheese, small sizes, just sad and disappointing. I really wanted to like this place but I'm done with them. Too bad.

Wildly overpriced! They charge $6.99 just to add fries and a drink to your meal -- for a medium…read morefries and drink! Insane upcharge for what should be a basic combo. The food itself is okay but definitely not worth what you end up paying. There are better burger spots around with more reasonable prices.

Dairy Queen always has a friendly staff and consistently delicious ice cream! I wish they were…read moreopen year round, but I enjoy them for the entire season we get them! I Highly recommend a peanut butter cup blizzard!

UNBELIEVABLE How the ice cream is and also they trat you there. Just fabulous and delicious …read more Recommend to anyone.

I was very happy to see, although Not the large scale version, but a mini Taco Salad which was so…read moregood, I even ate the bowl, Service was slow and food a bit cold but the flavors were there.. Also Beans with cheese and Gordito.. Taco Bell is a Taco Bell

Well I can start by saying I hope the food has a good taste to it because its been over 30 minutes…read moreand I am still waiting on my order. There are other customers waiting for their orders as well that ordered minutes after me. This is supposed to be a fast food establishment. If I wanted to wait this long for food I would go to Applebee's across the street. This was supposed to be a quick in and out stop. This is not acceptable service.

had a 4 piece tenders meal with fries and slaw Was excellent. Service could have been a bit…read morefaster and it was tough to get them to hand over the BBQ sauce. But otherwise everything was fantastic.

I must say, the cashier at KFC in Torrington was the sweetest lady, but the original chicken was a…read morereinforced salt attack. It should be against the law to load food up with this much salt. Where's the FDA when you need them... oh let me guess? Well, all I can say is, "Never Again!" The CEO of the Yum Brands corporation needs to address this issue, because their chicken is anything but "Yum." That's a review. Would you like chicken with your salt anyone?

After a lousy experience here six months ago, we had a very enjoyable one today. We ordered a…read moresandwich, the server us about a special we hadn't seen, and we saved some money. Always a good thing. The chicken sandwich and Whopper tasted freshly made, and our server -- Ray -- was efficient and very friendly (even has a sense of humor!). The restaurant appeared quite clean. Happy to give it a higher rating, hope it sticks.

I ordered from the app because it was late and I wasn't walking in the cold. got my order and my…read morepie wasn't there, guy said it was there but it wasn't. I tried calling them the next day and I cannot get a line in to their establishment.

I give up on yelpers in this part of the state...no way this place is 4 stars. NOT even close…read more This place is a one man show the host, chef I would say cleaner but this place is anything but clean. I'm surprised the state has visited them. No staff so tables remain dirty. We were the only people in the restaurant. Now to the food....The which was ok not bad but not four stars at best two stars It's edible. Yelp should remove the four star reviews as they are extremely misleading.

This place has the best tacos Al pastor around. Fast hot and delicious. I call ahead and pay at…read morethe counter. I have never eaten inside so I cannot comment on service but those that answer the phone are very kind and hospitable. Interior does show some age- but as I said I just pickup and leave- overall love this place

The first time I came here everything was great, but the second time the guacamole was extremely…read moresalty, like they had added a whole pound of salt. The atmosphere and service were okay, but the food quality was disappointing this time.

Horrible I found steel wool in my bowl....or they give you a half scoop of stuff it's horrible…read moreworst chipotle I've ever been too

Not a lot to add other than I tried the chicken salad again after a long long time. Was better on a…read morewrap. Was constructed well by the staff. Well stuffed and appointed. But it's still tasteless and watery to me. Adding mayo and seasonings to the sandwich help to a certain extent. But, IMO, the corporate recipe needs to be adjusted so it can meld in. Not the operator's fault. I really like this location. As I have said before, staff works hard. They're welcoming. The product is consistent. If I am going to nitpick, I came around 6pm (dinner rush) and many of the toppings and condiments (and napkins) were gone through and not backed up/ready. But the staff made it pleasant. I've been in their shoes on the line and on the front end in restaurants. So I've know what in the weeds feels like. Can't wait to go back. Maybe even today.

Just had a terrible experience at the Torrington Jersey Make's. The guy that took my order could…read morenot have been more rude or unprofessional. Didn't give me any options for what I wanted on my Steak and Cheese, didn't look me in the eye and only asked "what do you want?". When it was done he didn't offer anything be put on it, he wrapped it up, threw it on the counter in my direction, rang it up and walk away before I even paid for it without saying a word. When I got home i was completely underwhelmed with the quality of the sandwich or the amount of meat, cheese, peppers and onion. It was 95% bread. Past purchases there have been enjoyable. Today was completely disappointing. Next time I will go nextdoor to Five Guys where the staff greets you with a smile and produce a great eating experience.